No word on Frenzy Monday being reran seeing as we got 20 mins at best last night?
No explanation as to what occurred?
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- Thread starter Philip
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No word on Frenzy Monday being reran seeing as we got 20 mins at best last night?
No explanation as to what occurred?
Read more about Videoslots in our in-depth review
- Joined
- Apr 7, 2021
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- croydon
sorry but i think out of kindness to customers you should do the frenzy again. and also i’m still missing spins from saturday nights battles.
- Joined
- Apr 7, 2021
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- croydon
will you do the frenzy tonight then?
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
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- glasgow scotland
Oh think i might actually have won 1st ever cash freeroll now that is a shock.
Saying i think as the dead or alive freeroll still not settled but looks like i was 1st unless it gets cancelled lol.
So if i did win then thanks VS. Will know for sure once battle gets settled.
Saying i think as the dead or alive freeroll still not settled but looks like i was 1st unless it gets cancelled lol.
So if i did win then thanks VS. Will know for sure once battle gets settled.
- Joined
- May 13, 2014
- Location
- Wolverhampton
WTG Paul 
All we need now is last nights Frenzy for when I get in after work tonight for something to do, pretty please!
All we need now is last nights Frenzy for when I get in after work tonight for something to do, pretty please!
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
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- glasgow scotland
No point begging me i can not arrange the frenzy for tonight.WTG Paul
All we need now is last nights Frenzy for when I get in after work tonight for something to do, pretty please!
VS are the ones to ask lol.
Finding it odd there has been no mention at all of last nights battle and what is being done.
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- Apr 7, 2021
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- croydon
Indeed. Comms aren't good at the moment.
- Joined
- Apr 7, 2021
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- croydon
did you get your money? a few people saying prizes not being paid out
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
- Location
- glasgow scotland
Not yet battle stuck on no win.
But looks like i finished 1st so no doubt prize will be credited later.
- Joined
- Apr 7, 2021
- Location
- croydon
well done on winning they seem to be having bad problems with paying out prizes at the minute can videoslots rep comment?
- Joined
- Jul 23, 2018
- Location
- Malta
Hi everyone - and thanks for your patience today.
The reason for not having updated on here with a definitive answer in regard to replacement battles is because at the moment nothing has been scheduled as replacement. If this changes we will be sure to announce it here but for the moment everything is still being investigated.
Best regards, and big thanks once again.
Team Videoslots
The reason for not having updated on here with a definitive answer in regard to replacement battles is because at the moment nothing has been scheduled as replacement. If this changes we will be sure to announce it here but for the moment everything is still being investigated.
Best regards, and big thanks once again.
Team Videoslots
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
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- glasgow scotland
Since you are investigating and checking errors @Team.Videoslots just thought i would make you aware that still seems to be a problem with some battles not settling.
No big deal as i know it will be settled some point but the 12.15 Dead or Alive battle is stuck on No Win and not sending prizes.
Not sure if you are aware and it is an isolated incident or still a bug in your system. Thought i would let you know tho as i am such a nice guy lol.
- Joined
- Dec 9, 2012
- Location
- Lincolnshire
In other words there saying. Heck no, the site may have been down for a while but we saved a barrow load of cash so NO.
- Joined
- Mar 2, 2019
- Location
- sweden
Doubt they saved any money at all, the site being down for several hours was probably more expensive than the Frenzy would have been.
- Joined
- Nov 5, 2008
- Location
- Finland
Ok.. Last year they tryed to solve problems and gived something for cancelled battless..
VS is going back to old style... ( fuc*ing customers ) .. ?
Atleast there are still other casinos to play .. which give some loyalty and instant deposit/withdraws..
Vote with wallet..
VS is going back to old style... ( fuc*ing customers ) .. ?
Atleast there are still other casinos to play .. which give some loyalty and instant deposit/withdraws..
Vote with wallet..
- Joined
- Apr 7, 2021
- Location
- croydon
sorry but why are they running battles if there’s known issues with paying the prizes out this been going on for a week now it’s a complete joke
- Joined
- Aug 21, 2018
- Location
- Finland
Ye just my opinion but current style how they handle these cases is not very consumer friendly. Maybe replacement maybe not who knows.
If something is canceled or system crashes etc. (like monday) then players should get automatic replacement every time.
Next day or later but as soon as possible.
Once again these battles are not free. Points are not free and there is a lot of players who collect points just to get to play these promotions.
And don't get me wrong i'm happy how they handled big crash few months ago for example. Compensation overall was pretty good but i don't like the style that every time when something happens it's like lottery that do we get replacement or not.
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- Nov 22, 2021
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- K2-18B
?
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- Dec 22, 2016
- Location
- Canada - West Coast
Did you receive your winnings yet? I am still waiting for a reward from Saturday.
- Joined
- Mar 27, 2012
- Location
- Ireland
Fully agree. Don't like when people say the battles are free, few people might get lucky but surely most players deposit a couple hundred to get 2500 XP a month.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
I've dropped several hundred and didnt make xp
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- Nov 22, 2021
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- K2-18B
VS make biggest profit from battles, but I think 472 euro is how much I wager, not what I spend
- Joined
- May 6, 2019
- Location
- North West
Your XP is based on wager and that EUR 472 is what you have deposited. No cash outs and that deposited amount is just that...you've spent that and don't even have battles to show for it.
Personally I'm done with it now. Haven't had any access to battles for a long time (over a month) despite having spent a few hundred in a rolling month recently. Only had one battle ticket in that time too. Without battles I'm getting nothing back from the site. I don't understand what battle tickets are for if not for depositing players who can't get a big enough balance to get through the wagering requirements for XP?
As a low roller there just isn't any incentive to keep depositing to make up the XP once it drops significantly. If you're above the 2500XP you don't mind depositing to keep it topped up and it's a much better experience because you have the battles to supplement your real money play- you can usually complete a fair amount of wager from battle night winnings if lucky.
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- Joined
- Mar 27, 2012
- Location
- Ireland
That's pretty bad actually. Yeah, you deposited nearly 500 and turned it over what, 3 - 4 times? Knock on wood, I've been fairly lucky, normally deposit 100 a week and can't remember not qualifying for battles (mostly thanks to few sessions a month when I actually do get some playtime).
- Joined
- Sep 24, 2013
- Location
- MK
For level 30 I got 50€ on the Jackpot wheel wow ? @Team.Videoslots I remember for level 21 the prizes were bigger, then I got 400€
You changed everything, I don't think I will bother anymore.
You changed everything, I don't think I will bother anymore.
- Joined
- Apr 7, 2021
- Location
- croydon
battles aren’t paying out for me since saturday every battles i’ve won prizes on haven’t been credited and chat aren’t helpful at all. why are you still running battles when the prizes aren’t being credited??? this has been going on since saturday and yesterday i won on swords but again not credited what the heck is going on
- Joined
- Apr 7, 2021
- Location
- croydon
i haven’t had my rewards from saturdays rise of olympus still. i’m also missing 20 spins from last nights swords of khan battles. chat are very unhelpful and one of them even asked me had i used the spins already.. how can i when they where never credited to begin with. they need to fix these problems before battle weekend i’ve really gone off this site this week they have been shockingly shit
- Joined
- Jul 23, 2018
- Location
- Malta
Hi @paul7388 and thank you for raising this -
We are aware of these issues and are looking into it. All the raised issues with battles from yesterday and last night not paying the prizes are being checked, recalculated and added.
If you come across more battles doing the same thing please report it through customer service.
It's being investigated now.
Kindest regards,
Team Videoslots
- Joined
- Jul 23, 2018
- Location
- Malta
Hi all - thank you for your messages.
Regarding the battles not settling, we are aware of the issues and are actively investigating.
The ones that have been raised through Customer service already have been escalated to be manually checked and added for the affected players.
Thank you for your patience.
Kind regards,
Team Videoslots
Regarding the battles not settling, we are aware of the issues and are actively investigating.
The ones that have been raised through Customer service already have been escalated to be manually checked and added for the affected players.
Thank you for your patience.
Kind regards,
Team Videoslots
- Joined
- Apr 7, 2021
- Location
- croydon
hi when i went to chat they said they can’t manually add anything
- Joined
- Jul 23, 2018
- Location
- Malta
Hi @kennygamerboy - thank you for the reply.
The agents are not going to add spins manually for the affected players while in chat. It is being dealt with by our tech team as it's an issue affecting all players in many battles - the battles raised through Customer service are escalated to be checked and added by another team.
We are working actively to investigate meanwhile what is causing these recurring issues.
Kind regards,
Team Videoslots
The agents are not going to add spins manually for the affected players while in chat. It is being dealt with by our tech team as it's an issue affecting all players in many battles - the battles raised through Customer service are escalated to be checked and added by another team.
We are working actively to investigate meanwhile what is causing these recurring issues.
Kind regards,
Team Videoslots
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- Apr 7, 2021
- Location
- croydon
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
- Location
- glasgow scotland
Thanks for the reply.
Yeah just one of those things. Lol finally win a battle and has to be one with error lol.
But no big deal will get the win once it is settled sure I can wait .
- Joined
- Jul 23, 2018
- Location
- Malta
Hi @kennygamerboy -
Just tried it out myself and is showing. Please note, it only shows that symbol when you have a reward that isn't activated.
Kind regards,
Team Videoslots
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- Apr 7, 2021
- Location
- croydon
oops my bad lol
- Joined
- Dec 18, 2018
- Location
- Sweden, Östersund
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
- Location
- glasgow scotland
Anyway @Team.Videoslots thought I would say thanks prize from freeroll and free spins from some battle have been credited not that i was bothered about the spins.
Just think it is nice to acknowledge that I have received them as some are always quick to say not got but much slower to say resolved lol
Just think it is nice to acknowledge that I have received them as some are always quick to say not got but much slower to say resolved lol
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- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
snap
thanks
went and looked, 5 FS credited
nothing exciting
except it yielded 174 bucks, woot
cheers VS too
- Joined
- Dec 18, 2018
- Location
- Sweden, Östersund
- Joined
- Apr 7, 2021
- Location
- croydon
thanks for fixing issues all spins recieved
- Joined
- Jul 23, 2018
- Location
- Malta
Hi everyone, and thank you all for raising these battle prize issues.
I am happy to see that the raised battles' prizes are being credited successfully.
Just to keep you in the loop, we have now got the feedback that there will not be any additional replacement battles for the Frenzy Monday.
Kind regards
Team Videoslots
I am happy to see that the raised battles' prizes are being credited successfully.
Just to keep you in the loop, we have now got the feedback that there will not be any additional replacement battles for the Frenzy Monday.
Kind regards
Team Videoslots
- Joined
- May 19, 2013
- Location
- A Ham Sandwich Wrapper
We have now got the feedback to go f*ck our self's. Don't think I will waste time collecting xp for a battle night that lasts 15 minutes. And the other 3.45 minutes just robbed from the customer. I'm sorry but you guys normally would of compensated the players. ?
- Joined
- Apr 7, 2021
- Location
- croydon
sorry but that’s awful. no fault of the customers that the site went down for hours on end vs has gone extremely miserly used to make it up to us when you messed up. seems you don’t give a flying f about customers
- Joined
- Aug 21, 2018
- Location
- Finland
They sent promotional letter for the players monday morning regarding evening battles.
They never cancelled battles before estimated start time and no one could play these battles (half of the players maybe some 15 - 20 mins when site was up again).
And when players started playing in last hour VS cancelled these battles also before estimated finish time.
And few days later another middle finger for the players: No compensation.
i guess i'm not only one who thinks that this case was pretty clear. the Replacement would have been a fair game.
This wasn't player's fault but still, once again, players get to suffer
They never cancelled battles before estimated start time and no one could play these battles (half of the players maybe some 15 - 20 mins when site was up again).
And when players started playing in last hour VS cancelled these battles also before estimated finish time.
And few days later another middle finger for the players: No compensation.
i guess i'm not only one who thinks that this case was pretty clear. the Replacement would have been a fair game.
This wasn't player's fault but still, once again, players get to suffer
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