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Happened to me about a month ago on sizzling spins, did it happen on mobile? That's what I was playing on when it happened, now I only do them in desktop mode because I don't think it happens when you play it like that.

@Team.Videoslots and others,

I had this issue also with a Playngo battle on desktop, few months back, very lucky to hit bonus on last spin but very unlucky the system ends it before it can be played. Went to chat back then, and she told me when battle ends my total score would be updated, i mentioned that i havent been able to play the bonus game but she gave same answer. When battle finished all prizes where send my end score did not changed. As we probably all experience its for most of us freeroll players hard to win some free spins (i dont complain, many players play so lesser chance) , but its frustrating this bug. Ofcourse maybe the chance some of us hit bonus again on last spin on playngo freeroll is not very big, but IF it happens again it would be appreciated if we can finish the round.

So @Team.Videoslots , as a bonus game can certainly make a difference, we can call this a Battle of slots bug. Please try to fix it.

Another losing money gambler
 
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Hello vnk207.

We have resolved this issue on desktop as far as I am aware, and due to reports are looking into if the issues happening on mobile are the same. Hopefully, we will have this bug completely resolved soon.

There can still be a visual glitch where the scoreboard is not updated, but the final score should be the one used for calculating prizes and positions is correct. Should you have a bonus on the last spin you can always send us a message with when it happened and what game, and we will take a look and make sure everything is correct.

Best regards,
Team Videoslots.
 
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Hello vnk207.

We have resolved this issue on desktop as far as I am aware, and due to reports are looking into if the issues happening on mobile are the same. Hopefully, we will have this bug completely resolved soon.

There can still be a visual glitch where the scoreboard is not updated, but the final score should be the one used for calculating prizes and positions is correct. Should you have a bonus on the last spin you can always send us a message with when it happened and what game, and we will take a look and make sure everything is correct.

Best regards,
Team Videoslots.

Hi,

Unfortunately that has not been my experience. Twice I have reported at the time of it happening and twice been told it will update but it has not. When a game needs confirmation to enter the bonus like Planet Fortune you cannot click to enter the free spins because the battle summary screen is up and you cannot get back to the game. The same happened on Rise Of Olympus.

On my Planet Fortune battle yesterday I had a decent score and would bet the bonus (pardon the pun) would have got me a prize. A little annoying for me when I had 56p in my account and have played nearly every battle I can to try and get the £1 entry into the Tuesday Madness. A culmination of not one prize and trying to turn the 56p into the entry fee has left me a little disgruntled with the error.

I'll put it down to bad luck and move on but to say contact chat and they will fix it is just not correct in my experience.
 
Hello Bamberfishcake.

The cause of an issue like this is, unfortunately not, easily replicated and resolved. You have e-mailed us regarding the issues you experienced as well, and it has been escalated for further review.

Should you contact our chat and feel that the resolution is not to your satisfaction, please send a message via e-mail to [email protected] and we will take a look at it for you :)

Best regards,
Team Videoslots.
 
12th Madness battle and I barely got 300 points.
Again. :rolleyes:

I sympathise.

I've only placed in 1 so far. Twice I've come within 50 places of placing. Once where it looked like I'd placed at 597th but then when the board updated after prize calculation I ended up in 606th I think it was. Then yesterday's battle I was 41 places beyond the paying berths.

I can't help but feel that the same restrictions should be placed on that battle as any other i.e deposit £20 and wager 2500xp in past 30 days because all battles are getting majorly overcrowded now in terms of prizes available vs number of registrations. These loyalty orientated battles should be just that, including the Tuesday madness.
 
I sympathise.

I've only placed in 1 so far. Twice I've come within 50 places of placing. Once where it looked like I'd placed at 597th but then when the board updated after prize calculation I ended up in 606th I think it was. Then yesterday's battle I was 41 places beyond the paying berths.

I can't help but feel that the same restrictions should be placed on that battle as any other i.e deposit £20 and wager 2500xp in past 30 days because all battles are getting majorly overcrowded now in terms of prizes available vs number of registrations. These loyalty orientated battles should be just that, including the Tuesday madness.

I didn't realise the Tuesday Madness was open to everyone and thought it was the same as other battles and you had to meet the criteria for loyalty to get such chances, oh dear, my Videoslots flag is getting a bit tattered.
 
Another game recommendation if @Team.Videoslots is looking to update the battles any time soon - Sabaton. Seems like a half decent new one from PnG, and goes from 10p. We know how much VS like their 10p games in the battles!

Hell of a lot better choice than stuff like Banana Rock!

Quite enjoyed playing the other night. Had 7 retriggers last night and paid 250x (not great in hindsight) but if it’s in the mood can be decent enough.

Several 100x plus as well and seems a bit more forgiving than some other PNGs
 
Wow almost done that big wager, unfortunatlly 80 XP left

You do not fulfill the limit requirements for this Battle, you need to have deposited EUR 20.00 and collected 2,500.00 XP (Experience Points) in the last 30 days. You have currently deposited EUR 470.00 and collected 2,420.49 XP in the last 30 days. Hoped for tommorow's sng but not this time
 
Wow almost done that big wager, unfortunatlly 80 XP left

You do not fulfill the limit requirements for this Battle, you need to have deposited EUR 20.00 and collected 2,500.00 XP (Experience Points) in the last 30 days. You have currently deposited EUR 470.00 and collected 2,420.49 XP in the last 30 days. Hoped for tommorow's sng but not this time

£470 deposited and haven't reached 2500xp? That's terrible.
 
@Team.Videoslots

During the PnG problem many wins at the Iron Girl battle (especially the biggest ones from the respin features) weren't added to my battle score. For example:

upload_2019-5-16_8-3-38.webp


This 7.68 was never added. I waited long after the battle ended to be sure.
I am sure that issue affected many players and personally I don't think I would have reached the prizes even with the correct score.
 
Would be the ideal game for the 15k or 50k battles but gonna cause big problems tonight
esp if unfinished bonuses dont register which I dont think they will.
Really wish VS would give bit more thought to game selections, its not hard to get suitable games.
Think tonight will be my last battles, xp is on the point going under qualification and with my recent
luck I wont be trying to maintain it, the cost vs the benifits is just too disproportionate.
 
@Team.Videoslots could you possibly confirm that, due to the possibility of extremely long bonus rounds in wild worlds, that your score will count and prizes given correctly, once you'v finished in a bonus round (even if the battle time limit ended
a while before) ? There seems to be no clear answer as to whether your bonus score will be added at the end once its completed if the battle time limit has already ended ?
 
Hi there @spoo42,

The points should always be added once the battle is done calculating prizes but as we have seen, unfortunately, there are still some problems which we are working on fixing. If you ever have any problems or think a score is missing at the end of a battle send us an e-mail right away and we'll investigate.

Best regards,
Team Videoslots.
 
Thanks for the reply :) I was kinda meaning more - if your in a bonus round (regardless if it was the last spin or whatever), and lets say it ends up being a 10 minute bonus round.. if the battles time limit ends.. and the bonus is still running for minutes afterwards - will your battle system wait and delay calculating prizes until that bonus round has completed.. Be interesting to see anyway tonight, im sure there will be some that end up in this position so will have to see how it works out :)
 
Thanks for the reply :) I was kinda meaning more - if your in a bonus round (regardless if it was the last spin or whatever), and lets say it ends up being a 10 minute bonus round.. if the battles time limit ends.. and the bonus is still running for minutes afterwards - will your battle system wait and delay calculating prizes until that bonus round has completed.. Be interesting to see anyway tonight, im sure there will be some that end up in this position so will have to see how it works out :)

If in a bonus round and the 10 minutes is over then the score will not be added to your finally tally. Your final score will be as if the bonus did not happen basically.*

*information based on existing BoS set up and previous experience :D
 
If in a bonus round and the 10 minutes is over then the score will not be added to your finally tally. Your final score will be as if the bonus did not happen basically.*

*information based on existing BoS set up and previous experience :D

Well thats what i was thinking would happen, but it was a bit unclear what might happen (to me at least lol :laugh: )..

well, if that ends up being the case then hopefully bonus's happen quick and stay short! :laugh:
 
Well thats what i was thinking would happen, but it was a bit unclear what might happen (to me at least lol :laugh: )..

well, if that ends up being the case then hopefully bonus's happen quick and stay short! :laugh:

Can work for and against to be fair.

We could be in a prize position and another player hits bonus late on and WOULD have over taken us but doesn't as the time runs out, hence we hold on and get a prize :)
 
Difficult choice for me. Should i try and deposit and wager the £1100 needed to qualify for tonights battles:rolleyes::laugh:
Nope lol; deposit only if you intended to deposit regardless :)
 
Can work for and against to be fair.

We could be in a prize position and another player hits bonus late on and WOULD have over taken us but doesn't as the time runs out, hence we hold on and get a prize :)

Exactly. There is no biggest win prize, so it doesn't really matter.
Best of luck everybody tonight.
 
Difficult choice for me. Should i try and deposit and wager the £1100 needed to qualify for tonights battles:rolleyes::laugh:

Knowing you, you'd manage it off a tenner, with a couple of K withdrawn for good measure, read of your spawn over the years in the other thread :p :p
 
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