Official Videoslots presents Battle of Slots!

[geordiecolin]

It is a bit galling to lose a fortune at Videoslots then witness yet again that the math's for the free roll battles is all over the place. Early this morning a battle was a 6000 free spins one. The next was for 1500 if I recall correctly and with an hour to go it was closed. Now I find the latest one closed when there was near an hour to go of the battle. I also find it odd that some battles require you to achieve at least 150% rtp before you have any chance of obtaining 5 free spins yet in others an 80% rtp is enough.
Videoslots must have dished out a lot of free entries this weekend?

 

[robby811]

It is a bit galling to lose a fortune at Videoslots then witness yet again that the math's for the free roll battles is all over the place. Early this morning a battle was a 6000 free spins one. The next was for 1500 if I recall correctly and with an hour to go it was closed. Now I find the latest one closed when there was near an hour to go of the battle. I also find it odd that some battles require you to achieve at least 150% rtp before you have any chance of obtaining 5 free spins yet in others an 80% rtp is enough.
Videoslots must have dished out a lot of free entries this weekend?

no it was a 3000 not 6000 , i have played nearly every battle this weekend and this is the first time i got a Winning Rank....

 

[Team.Videoslots]

Hello everyone,

@geordiecolin and @robby811 I have sent you both a private message to collect some additional information regarding both your concerns.

Best regards,
Team Videoslots.

 

[smart_croatia]

update to my issue, on finnish battle it says 12th position, and i ended up 10th so on my side all good ty @Team.Videoslots , but something is wrong 4sure

 

[robby811]

34 points to rank 2nd could be easy done with my last spins -.- now i have "50FS" not 75

 

[Team.Videoslots]

Hello Smart_croatia.

We have received reports and are trying to fix a graphical glitch that can cause this kind of issue, should you ever want us to review a Battle you have played, just send us an e-mail to videoslotsteam@videoslots.com and we will review it and make sure everything is correct.

Best regards,
Team Videoslots.

 

[steveh35]

Why did you not join in the 1st hour.... its atm very hard to get a Price at a 1500FS battle because only the 1-120th are get a Price and when there are 1500+ people play -.-
Mission Impossible -.-

We can't all play in the first hour for example I arrive home from work at 6.30 so if I want to play a battle I have 15 mins left in an evening to join and there are always free spaces, at 10.30 on a sunday why should there not be enough spaces to still play?

 

[robby811]

Email send they said everything is correct but for me i does not look like this.....
1Spin= 34 or more points = Rank2 75FS reward not 50 feels bad

 

[robby811]

 

[Team.Videoslots]

Hello Robby811.

I am very sorry that this happened, but please be assured that the only issue was with displaying the score in the leaderboard and that this did not affect the actual results. If anyone would like us to review a Battle please send an e-mail to videoslotsteam@videoslots.com and we will review it as soon as possible.

Best regards,
Team Videoslots.

 

[paul7388]

Hello Robby811.

I am very sorry that this happened, but please be assured that the only issue was with displaying the score in the leaderboard and that this did not affect the actual results. If anyone would like us to review a Battle please send an e-mail to videoslotsteam@videoslots.com and we will review it as soon as possible.

Best regards,
Team Videoslots.

Can you review my battles please as i haven't even placed for 5 free spins once today lol

Maybe one was wrong and i actually finished first instead of 1000th

 

[robby811]

Can you review my battles please as i haven't even placed for 5 free spins once today lol

Maybe one was wrong and i actually finished first instead of 1000th

I did not manage to get a Reward the whole WEEKEND !!!!!!!!!!!!

this is the first time since Friday i get a Prize Rank
If you want i POST SCREENSHOTS from the Results OMFG !!!!!!!!!!!!!

Pffff i better dont continue writing now because i m getting realy crazy

 

[paul7388]

I did not manage to get a Reward the whole WEEKEND !!!!!!!!!!!!

this is the first if you want i POST SCREENSHOTS !!!!!!!!!!!!!

I believe you. I have done just as bad.

 

[robby811]

I believe you. I have done just as bad.

I thought you were positng it because you think i m talking bullshit. and making my situation looks funny Sorry. I m having problems to describe it with the right words now

 

[paul7388]

I thought you were positng it because you think i m talking bullshit. and making my situation looks funny Sorry. I m having problems to describe it with the right words now

I kind of guessed you thought that.

No i was not even thinking about you at the time. I had just saw VS say if anyone wants their battles reviewed contact them. So i posted lol.

 

[robby811]

I kind of guessed you thought that.

No i was not even thinking about you at the time. I had just saw VS say if anyone wants their battles reviewed contact them. So i posted lol.

Then I m really sorry m8 .... hope u understand me a little bit.. thats the 2nd or 3rd time ever i got rank 3 never get 1st and only one time 2nd and then this happened after 1000 of battlles trying that.... if this would happend at any other battle i would not have even post about it when im rank 100 or 150 -.-

 

[paul7388]

Then I m really sorry m8 .... hope u undertand me a little.. thats the 2 or 3 time ever i got rank 3 never get 1st and only one time 2nd and then this happened after 1000 of battlles trying that....

No problem Robby.

I would not make fun of you having bad day and not having a chance at finishing 2nd. Merely making fun out of myself for how bad the battles have been

 

[robby811]

I would not have been said anything about a bad day or the weekend with not Rewards i would stick that with myself...

but this is 0,005% of the battles where i get top 3 and then this bullshit.

 

[robby811]

I understand how you feel and we are working to sort this issue as soon as possible, but the difference here would be that the issue you previously experienced affected your final results, but in this case it was just a visual glitch and I cannot compensate you for that.
Best Regards,
Videoslots LTD

Thanx a lot for nothing then wasted time....

 

[Team.Videoslots]

Hello Robby811.

These issues are unfortunate, but we are taking every step we can to correct it presently. When we receive reports like this we take it very seriously and we always manually review what has happened to make sure that everything is correct. Please feel free to contact us via e-mail if you wish to discuss the handling of this or if you disagree with our decision, as we are unable to discuss any details openly on the forum.

Best regards,
Team Videoslots.

 

[paul7388]

To help you out VS. It is mainly a Netent problem. If you happen to hit the bonus round or free spins on your last spin it does not appear to register the result.

Had it happen several times in the battle weekends and a couple of times in freerolls. Not reported it as no big deal as never affected result much and won plenty rewards at battle weekends so losing a couple matters little.

But it is always last spin on Netent does not register so might be easier for them to find out why knowing that

 

[robby811]

I discussed with you 4 or 5 times by email now i m done wasting my Time and Emotions for nothing...

you dont want to understand me and can nothing do in this case you told me ok.... I think i have to be the Reason for this Glitch see the glitch its because of my PC or LCD .

 

[Team.Videoslots]

Hello everyone,

@paul7388 This issue where the last spin is a feature in NetEnt should be resolved, and if you experience this issue please get in touch with us asap. Currently, the issue we have received reports about is a visual glitch after you have finished your last spin, the leaderboard does not update but the actual score is added and positions are updated accordingly. When these issues are reported we always manually go over the spins made to make sure that the player receives whatever price he has earned.

@robby811 I apologize if that is what you have taken away from this, should you want to discuss this further I believe the best thing would be to do so via e-mail so we can go over the details for this case.

Best regards,
Team Videoslots.

 

[robby811]

I m feel the way that i now post the whole Email conversation here.... i m saying the truth....
Its ok no Problem....

 

[Team.Videoslots]

Hello Robby811.

There is no issue from our side if you want to post our conversations in the forums, but we are restricted at what we can discuss and what data we can collect here, hence my recommendation to speak via e-mail instead.

Best regards,
Team Videoslots.