Official Videoslots presents Battle of Slots!

[paul7388]

Hi,

I also want to point out that we do not have a team working 24/7 so we only have one person trying to solve the issues plus keeping you all updated and informed so please have some patience.

Br,

Bet you wished you had done what i did and took a sickie from work this week.

Just make a post saying sorry your hamsters went into labour and you need to go as its an emergency and log of.

Then go have a well earned drink

 

[Reelsoffun]

Hi @maniski,

There was no issues with the Iron Girl rewards, however the Tiger Rush had an issue with the expire date and everyone that lost those will have them replaced.

Br,

Team Videoslots

Will that happen automatically? or will we have to contact you when your less busy tomorrow maybe

 

[SteveBr]

Thanks @Team.Videoslots, it can't be easy when things go wrong but you're doing a great job trying to keep us all in the loop.

 

[paul7388]

@Team.Videoslots

Do you recommend the people needing rewards replaced talk to chat/support or inbox you guys here to have the rewards replaced?

at least itll help inform everyone and wont flood your inbox or chat having frustrated people waiting in queue and having a little dummy spit

Would imagine they will be working on it automatically tomorrow readding them as thousands of people that don't use here.

Would think they would want as little people as possible pming them or contacting chat

 

[colinsunderland]

Hi,

I also want to point out that we do not have a team working 24/7 so we only have one person trying to solve the issues plus keeping you all updated and informed so please have some patience.

Br,

Not being funny, but why would you only have one person working on pretty much the busiest nights of the month, when you are doing PlayNGo battles, knowing that every single time you do them there's problems?

 

[Saberon]

You have a bit of brown on your nose there mate..

LOL its really quite funny....


Have some patience, geeze the poor VS guys.... they were trying to fix the play n go issue - mind you its not on VS end its on play n go end the issue is... STILL they cant fix their servers to handle the traffic...or whatever the issue.

Then in the hurry of trying to fix it, another issue has happened...

The poor team they are prob stressed out and over peoples whinging. i dont blame them if they never did a sit n go freeroll again by the way some of you act.

"Every action has an equal and opposite reaction"

you would be well wise to remember that at times....

there are humans on the other side of these words and its not their fault, they are using the tools given to them to do their jobs. They arent all computer geniuses and no doubt their system is under stress. so freaking chill


@Team.Videoslots - take yor time guys, have a red bull and get bk to us when u can

 

[goatwack]

Is this a thing now, we thank them for a night of monumental cock-ups?

 

[steveh35]

Is this a thing now, we thank them for a night of monumental cock-ups?

No but you take into consideration that there is one person dealing with all this, don't blame the one at the bottom when the ones at the top are lying in bed dreaming.

 

[mariafbb]

Is this a thing now, we thank them for a night of monumental cock-ups?

nope, for trying their best.
if their best is not good enough, that's another story

 

[goatwack]

No but you take into consideration that there is one person dealing with all this, don't blame the one at the bottom when the ones at the top are lying in bed dreaming.

So knowing this happens nigh-on every Battle for hours at a time, why have one person working?

 

[Team.Videoslots]

Hi,

Our support will check with all the winners and then help everyone out with the fs that some lost.

Br,

 

[paul7388]

Is this a thing now, we thank them for a night of monumental cock-ups?

Admit it grumpy this has gave you a good laugh tonight

 

[goatwack]

nope, for trying their best.
if their best is not good enough that's another story

How do you know they're trying their best?

 

[mariafbb]

How do you know they're trying their best?

why organise a fiasco to begin with ?
I am sure they wanted everying to run smoothly

 

[Team.Videoslots]

Hi,

We have our support that is working 24/7.

Br,

 

[steveh35]

So knowing this happens nigh-on every Battle for hours at a time, why have one person working?

Because the big bosses don't want to pay staff to work anti social hours and expect the lowest to deal with all the shit. As someone who works in a GP practice with regularly only two members of staff to do 4 jobs I can understand this fully and when you question the bosses they don't want to pay people and expect you to get on with it.

 

[goatwack]

why organise a fiasco to begin with ?
I am sure they wanted everying to run smoothly

Why not have more staff on for Battles that have recurring problems and/ or choose technically-efficient providers?

 

[goatwack]

Because the big bosses don't want to pay staff to work anti social hours and expect the lowest to deal with all the shit. As someone who works in a GP practice with regularly only two members of staff to do 4 jobs I can understand this fully and when you question the bosses they don't want to pay people and expect you to get on with it.

How does this compare to the Health profession, get a grip

 

[steveh35]

How does this compare to the Health profession, get a grip

How does this compare to the Health profession, get a grip

No point even replying to you, I explained why bosses do not want to pay staff to work if they don't have to it happens in all areas of work. The bosses clearly believe Videoslots only needs one person to work on battle night.

 

[mariafbb]

Why not have more staff on for Battles that have recurring problems and/ or choose technically-efficient providers?

I think the problems are from the top of the food chain there and might be they are to blame

 

[goatwack]

No point even replying to you, I explained why bosses do not want to pay staff to work if they don't have to it happens in all areas of work. The bosses clearly believe Videoslots only needs one person to work on battle night.

Thankyou for clarifying how employment structure works, I never realized .

And yes, please, don't reply to what I say. You're certainly not worth my time

 

[Reelsoffun]

What would you rather have, more staff on chat or less free battles? Its a business after all the costs have to come from somewhere, I know what i prefer

 

[mariafbb]

What would you rather have, more staff on chat or less free battles? Its a business after all the costs have to come from somewhere, I know what i prefer

the battles are for player retention, so there we go, you need customers to have a business

 

[goatwack]

What would you rather have, more staff on chat or less free battles? Its a business after all the costs have to come from somewhere, I know what i prefer

I'd prefer less free Battles if it meant they run properly, barring the odd glitch

 

[colinsunderland]

No point even replying to you, I explained why bosses do not want to pay staff to work if they don't have to it happens in all areas of work. The bosses clearly believe Videoslots only needs one person to work on battle night.

The bosses are clearly wrong, and any critical comments seem justified. Dan used to cope ok most the time Just seems to me to be part of Videoslots recent obvious cost cutting measures.

 

[robby811]

And Dan seems to be the only one who have cares about the customers and us...

 

[keegannye]

They have had alot of structural changes recently. But ultimately look at thunderkick, besides the rewards issue which is understandable as ive had rewards given to me on new released games and they have had slight technical issues. The games themselves played fine..... If play n go cannot manage that then why do VS purposely put their integrity as a leading provider and possible loss of revenue in the hands of play n go....

Wouldnt this justify putting one more staff member on???

Also there are VS voices here obviously, but what about the hundreds of people who decide to just rant in the chatroom, they dont have an account here they just blah blah blah and the experience with the battles causes them to not play at VS anymore...

If VS want some tips im happy to talk to the bosses, i think we all are and would be happy to. Its not the customer service reps fault. we all understand how upper management can be.

@Team.Videoslots im happy for you to show this post to Kenny, from what i know he was promoted to customer satisfaction officer or similar.. I am telling you now.... and forward this to the bosses, your customers arent happy, and not all of them are on here.

Me myself, i dont mind either way, im not stressed and love you guys. But seriously if your going to stick a metal fork into a toaster thats not smart, but if you do it a second time then well...... and by now i think you guys are up to the 8th time with play n go.... the toast is burnt....

and on a side note the idiots who put you down or get annoyed, ignore them, i really think them doing that will want you to help them faster....... Customer service, its a tough job for sure

I feel like i should have my own column

hahaha

 

[keegannye]

And Dan seems to be the only one who have cares about the customers and us...

yes indeed he loved listening so much he moved to a company where he doesnt have to deal with anyone, if he choses to he will.... i dont know him well i wasnt on here much when he was. nice guy though.

 

[Steviedoo]

And Dan seems to be the only one who have cares about the customers and us...

which dan?

you mean the Dans....

as we now know it was not only one dan but many dans!

 

[robby811]

which dan?

you mean the Dans....

as we now know it was not only one dan but many dans!

Omg I mean the Dan who is now working for pragmatic....

 

[Steviedoo]

Omg I mean the Dan who is now working for pragmatic....

Like I said...the many dans.

 

[mina1929]

I could only play for half an hour this morning the time over here because I had to go to work

In that half an hour I got 3 rewards and I missed out on all the fun, not fair, stupid work

Same again for tomorrow all work and no play

Anyway I would just like to say thanks VS & Team for doing an awesome job and giving us free-roll battles which are always fun, big love to all

 

[keegannye]

I could only play for half an hour this morning the time over here because I had to go to work

In that half an hour I got 3 rewards and I missed out on all the fun, not fair, stupid work

Same again for tomorrow all work and no play

Anyway I would just like to say thanks VS & Team for doing an awesome job and giving us free-roll battles which are always fun, big love to all

LOL Mina.... If it was anything at all... the word fun doesnt come to mind... but hey it was enjoyable on some level

 

[Team.Videoslots]

Good morning everyone,

If anyone still has free spins that did not work please contact our support or send an e-mail to [email protected] and we'll fix it.

@keegannye thank you for the feedback, I will pass your message on to Kenny but I think he has read it already.

Best regards,
Team Videoslots.

 

[mina1929]

LOL Mina.... If it was anything at all... the word fun doesnt come to mind... but hey it was enjoyable on some level

I thought it was very amusing actually, I came home and read all the comments on the fun battles. I was feeling sorry for VS-team a headache for them .

 

[paul7388]

Thanks VS. Sent an email. Hope you have a more stress free night tonight if the battles are still on lol

 

[robby811]

I sended the email last night shortly after the Issue happend but no response till now...hopefully today

 

[steveh35]

I have received a response and been given rewards for a different slot other than Tiger Rush so must be a fault with it.

 

[robby811]

I have received a response and been given rewards for a different slot other than Tiger Rush so must be a fault with it.

same to me got the email too now -.- i want them in the game i won them

 

[steveh35]

same to me got the email too now -.- i want them in the game i won them

I will decide that when I have played them and seen the result lol

 

[robby811]

I will decide that when I have played them and seen the result lol

If i can have that option too put me in xD , but my over 50FS Falcion Hunters rewards did not even pay me 4€ last night

 

[hedgehog]

got about 5-6 rewards on tiger rush that vanished, compensation was 25 free spins in falcon huntress i am disappointed

 

[Team.Videoslots]

Hi there @hedgehog,

Send an e-mail to [email protected] and we'll take a look at your account.

Best regards,
Team Videoslots.

 

[greylady]

I had some magic spins too, they vanished

...seems you have your hands full so I will just forfeit mine, good luck to team VS to sorting it all out

 

[helenakp]

I send them email and after 5 minutes the free spins were added to my account

 

[mellody]

All good here too, emailed and spins pretty much added instantly, Falcon and not the Tiger trash game, bonus!

 

[spoo42]

I guess spinning my rewards as soon as they appeared was a good decision last night lol

Tiger rush, jury's out on that one lol I did far better with falcon huntress , just a few spins and a bonus, can't complain.

So last night I made around a dozen iron girl rewards and made nearly £15 from those.. few more £ from falcon and then played a little bod before bed that boosted me to £60.. withdrawal.. result! Considering the nights problems lol

Look forward to tonight regardless of potential problems, I've still enjoyed it and appreciate Vs here trying to deal with things and sort stuff out.

 

[robby811]

I send them email and after 5 minutes the free spins were added to my account

For which game??

 

[helenakp]

For which game??

They were replaced with Falcon Huntress

 

[hedgehog]

update, got 20 more freespins in falcon