Videoslots - Newly Accredited

[JkG]

And

What shitty work can be going on though? VS don't make the games, they simply provide the portal to the game developers. Take a look in the winner screenshots thread, there are plenty of massive hits in there from VS since Christmas, huge ones in fact.

People have good and bad luck all the time, when you're on a bad run it can feel like the whole world is against is you. However, that's all it is - luck. To suggest VS are actively doing something to steal your money is pretty out of order in my opinion. Not to mention pretty impossible. Like I said, they don't make the games and they are unable to do anything to affect the RTP.

Since Christmas I have withdrawn triple what I have deposited at VS. If something shitty were going on wouldn't it affect everyone?

I hope your luck turns for the better.

Thanks SteveBr. I know , I know, it was a rant, a silly rant. I'm one of those cursed January born babies.Yes its all luck and I never seem to have any luck especially this time of year .
My birthdays are cursed since I was a kid. ive a v bad chronic illness since I was young so im always bad in winter. Ive had a lot of SHIT birthdays thst would get me so damn depressed. Have had all my money stolen in a card skimming scam, a close relatives tragic death, , well most depressing one, (get your tiny violin out ) likewas the year my sister threw me a surprise party (30th) I wasnt long after moving back to my hometown after we moved our young family back for support over my illness and how it would progress over time. So I'd NO idea about this party. My sis had sent me off that day but for a facial to go with the hair apt I always get done on my birthday(well, used to lol) and sure I was only gorrrrrgeous thinking that was my gift and maybe we would be going for pints. Well I walked in to the bar 'party' and my sister's face dropped. I was a bit confused as to her dismay and embarrassment until she She said to me awkwardly "um surprise " Lots of seats empty I noticed, and the only ones present were... My mom, my sister's friend.. and my cousin. Out of 30 people she'd asked. A lot of people I thought were friends . So yeah ...what a way to feel like a piece of crap. I've never had and never will have a party again not even for my 40th next year m
This year it was being it's usually shitty self. but bareable. I'd been in bed in a fuckton of pain , nothing new there , it had already begun with feeling like a twat for spending on the slots cos I'd a terrible run over Christmas (dont worry made sure my loved ones were looked after first lol) but for my birthday my family all chipped in and gave me a few quid , said "make sure you do something nice for yourself with that " sure I had great plans , spied a lovely winter coat I badly needed etc usual bullshit fanciful window shopping ... It wasn't loads of money by any means but it was substantial enough and it was very thoughtful of mum and my grandmother whos not far off her 93rd birthday herself !!!! Anyway I though wow, first year it's not all that bad!

Then at 5.30pm my daughter came running into my bedroom in a panic as I lay there post pain med consumption . . . "There's something wrong with "XXX" (cat)(no, beloved cat is not called after vin diesel character , I am merely protecting the patient confidentiality and identity of the cat.) I'd never seen her look so listless before . She was breathinf rapidly her belly bobbing up and down like a little ping pong ball , her heart thumping and her eyes fixed and bulging.
I was fucking terrified. We rescued the kitty from.a car engine when she was 10wks old
Covered in oil..we never knew where she came from z and she's a cantankerous bitch but the kids love her.
Off I went to the vet.
Bloods, examination, two injections and some tummy meds and I handed over every penny of the money I had gotten that day.
Cat was ok, for now , kids were happy. Oldest stopped crying . I stopped panicking lol.
I threw my last few quid into VS... hoping luck would shine on me.. nope. Fucking shitshow of a day and no better since.
Bollixy start to the year tbh.
Did I mention my kid needs braces and Ive to see a neurologist? All on one income and a disability benefit?
Pmsl. Never mind the tiny violin . I'm take a recycledgarbage orchestra!

So excuse the rant .. hopefully some day
my path of luck will change , not for me but for my family too . Lying in bed unable to move half the time is hard to live with. Like I said. I'm not crazy gambler , I'm a low roller who sometimes gets aittle adventurous and hits but that hasn't happened in a long time. The play distracts from the pain. I find it passes the time until medication knocks me out especially when I've run out of decent TV shows

@Team.Videoslots - after complaining on here that I never get freebies, I got freebies today. I doubt it's linked, but ta anyway.

Didn't win anything of note, but got a few minutes fun, and that's what counts!

Got no freebies at all . No clash of spins either.
Oh but
From freeroll battle I got 15 free spins on ......cloudquest.

Which payed the grand sum of 43p. Which is generous. Shockingly so .

That means I can play 8 spins on min spin DOD.

 

[JkG]

Moral and trust are at an all time low, at least for me. This is my last post on the subject. As I said before, I will be putting mine on break mode next week, and watch from a distance

I'll be joining you unfortunately. It's about the fourth one I've decided to break from .as I said previously it's a pity cos I'd gotten to like the casino that actually seemed to also G.a.S about low rollers for a change !

 

[Steviedoo]

But the spins are the bonus, not the winnings from them, if you got $4 in race money you could have won $500 from that, but the race winnings would still be $4

Ok i see your point. But tthis is an added extra. I play at trada all the time. Do you know what I get on fridays? And mondays?

Nothing. Nada.

Freespins on thursdays.
Maybe if I’m lucky a deposit match but I don’t like bonuses so it’s not for me. I play at trada cuz I like the team and their trustworthy not for freebies.

 

[SteveBr]

So excuse the rant .. hopefully some day
my path of luck will change , not for me but for my family too . Lying in bed unable to move half the time is hard to live with. Like I said. I'm not crazy gambler , I'm a low roller who sometimes gets aittle adventurous and hits but that hasn't happened in a long time. The play distracts from the pain. I find it passes the time until medication knocks me out especially when I've run out of decent TV shows

Wow, it sounds like you're due a good slice of luck, the whole pie in fact! I really hope it happens.

We've just watched the first season of The Marvelous Mrs. Maisel on Prime, it's ace

 

[Team.Videoslots]

Hi Everyone,

Today we have 4 new exciting games for you one of them from a brand new game provider. We have released Jackaroo Jack from Lightning Box, Golden Egg of Crazy Chicken from Gamomat, Lucky Firecracker from Microgaming and finally Diceslot from the new provider Dice Lab.


Jackaroo Jack (Lightning Box)
RTP: 95.62%
Min/Max: 0.40/12.00
Lines: 1024

Golden Egg of Crazy Chicken (Gamomat)
RTP: 96.05%
Min/Max: 0.10/100.00
Lines: 10

Lucky Firecracker (Microgaming)
RTP: 96.19%
Min/Max: 0.25 / 250.00
Lines: 243

DiceSlot (Dice Lab)
RTP: 96.3%
Min/Max: 0.01/100.00
Lines:

All games have trophies added except for the Diceslot game. Lucky Firecracker and Jackaroo Jack will be available in the UK. Lucky Firecracker will be available for Sweden.

Have a wonderful Wednesday and good luck in the games.

Best regards,
Team Videoslots.

 

[deleted_user-20231116]

Lost every cent on shit games that paid worse than I have seen in years , all since my last win at Christmas. Usually i would say it's a dry spell but no way . This is some shitty work going on behind the scenes. Same players always at the top of the freeroll too.

There really is nothing fishy going on, and it's just the human brain seeing patterns where there are none. Sometimes people are very lucky a few days in a row, i've placed first 3 times the last 2 weeks, but then it might take months until the next win.

I see a lot of nonsense about bots, winners working for videoslots, and that none of the winners reply in chat. I would have replied, but this chat has baited me too many times, so i'm perma banned from the chat, pretty silly really, but it is what it is. At least being banned from the chat saves me the time i used to spend trying to tell people it's not rigged, and telling them to check the paytable instead of claiming the first place win is impossible to get. Like this: names are censored, and it's not intended to be naming and shaming, just an example of a few misconceptions out there.

 

[robby811]

I heard it's 100 spins to gonzo but after all these cut offs I really don't know what we get.

100 FS Raging Richies

 

[robby811]

There really is nothing fishy going on, and it's just the human brain seeing patterns where there are none. Sometimes people are very lucky a few days in a row, i've placed first 3 times the last 2 weeks, but then it might take months until the next win.

I see a lot of nonsense about bots, winners working for videoslots, and that none of the winners reply in chat. I would have replied, but this chat has baited me too many times, so i'm perma banned from the chat, pretty silly really, but it is what it is. At least being banned from the chat saves me the time i used to spend trying to tell people it's not rigged, and telling them to check the paytable instead of claiming the first place win is impossible to get. Like this: names are censored, and it's not intended to be naming and shaming, just an example of a few misconceptions out there.

Welcome to the Chatbanned club

 

[IM_SPORTS]

Once again... The "My All Time" tool seems to be broken. I have played a ton and even logged out and back in and it is not showing any correct information.

View attachment 103069

I have been playing for over 2 hours now. I have sent you an email with my account information. :/

@Team.Videoslots

EDIT: I just asked live chat now and they said: "$525.90 which is equal to €347.74". It is a shame that the tool is not showing this amount at all. :/

its not broken.
you have to wait for it to update.
check tomorrow or ask live chat...

 

[IM_SPORTS]

and about clash of spins well i dont take much notice of it now.
its obvious vs are trying to save money.
its a waste of time for people, the other day i was spinning on mid level stakes £2 per spin and what do they give me. 10 free spin on gemix
hahaha.
i wagered 700 euro in maybe 20 minutes and they give me 10 free spin.. on one of the worst games on the whole site.
so basically just forget about clash of spin because it is a joke to me.
just for example you wager 700 euro in old system on casino race you probably would get at least 6 euro back

the only good thing to come from that is i can play the freeroll weekend.
that is the only thing i respect on this site now.

 

[Lemon]

I quite like the Big Win clashes but I'm finding it annoying when someone steams in right near the end with a 250 point token and takes first place over the second best player on say 30 points. Completely takes the fun out of it because not only are you worried about the people behind you catching you up, but also some random player redeeming a token and 'buying' first place without getting any actual big wins
The same thing happens on the Clash of Spins but at least you can catch someone up if that happens. You've got no chance on the Big Win clash because it's much more difficult to acrue points. Here's an example where it looks like someone has redeemed a 100 and 250pt token and then not even carried on playing -

You'd be a bit pissed off if you were in first place and then that happened at the end.

Those tokens really should not be allowed to be used on the BWC at all, only the CoS. Maybe they could be separated into two types of token, and the BWC ones might only have 5 or 10 points so you cannot go straight to first place. Really though I think having tokens at all on these sort of short races ruins it for people that have won their points purely through play.

Another thing - why is there a random Pink Elephants prize in with all those JatB prizes? Will the PE spins be played at 20p like JatB? If not then 6th place is worth less than all those places underneath?

All in all I think the Spin Clashes are a good idea but with a bit of tweaking left to do.

 

[Aryol]

There really is nothing fishy going on, and it's just the human brain seeing patterns where there are none. Sometimes people are very lucky a few days in a row, i've placed first 3 times the last 2 weeks, but then it might take months until the next win.

I see a lot of nonsense about bots, winners working for videoslots, and that none of the winners reply in chat. I would have replied, but this chat has baited me too many times, so i'm perma banned from the chat, pretty silly really, but it is what it is. At least being banned from the chat saves me the time i used to spend trying to tell people it's not rigged, and telling them to check the paytable instead of claiming the first place win is impossible to get. Like this: names are censored, and it's not intended to be naming and shaming, just an example of a few misconceptions out there.

I still can write in chat, but I do not even bother to write anything to them.

If someone believes that Netent had an erotic audience in the Play'n Go Office which had and erotic audience in the Videoslots audience which had an erotic audience in the UK audience Gambling Commission audience of audiences in audiences. You simply can not change their mind. If you try to argue they have just more "weapons" as they can just add something to the story anytime you make a valid point.

This is just the daily VS Chat, they play every battle and if they have once a bad score it is rigged and Rank 1 is always a bot. There were battles I had 240p in a 20p game and yet someone complains about 2400p score "I never get a decent score...". And once I was rank 1 (once in my lifetime) - I suddenly became "Yeah this bot always win, saw him five times now" xD

 

[Team.Videoslots]

Hello @Lemon

Thank you for the feedback regarding the Big Win Clashes, we will raise this internally. The Pink Elephant reward will also be updated, thank you for reporting this

Best regards,
Team Videoslots.

 

[Steviedoo]

The sense of entitlement on this thread always manages to surprise me.

 

[Team.Videoslots]

Hello everyone!

Today we have 4 amazing games from four heavy hitters arriving at our Casino, Ted Pub Fruit from Blueprint Gaming, Strolling Staxx from NetEnt, Cazino Cosmos from Yggdrasil and Wild Falls from Play N Go.

More information about Ted Pub Fruit:

RTP: 96.57%
Minimum bet: €0.1
Maximum bet: €10
Paylines: 5

More information about Strolling Staxx

RTP: 95.98%
Minimum bet: €0.1
Maximum bet: €300
Paylines: 10

More information about Cazino Cosmos

RTP: 96%
Minimum bet: €0.1
Maximum bet: €20
Paylines: 20

More information about Wild Falls

RTP: 96.5%
Minimum bet: €0.2
Maximum bet: €100
Paylines: 20

All of the releases have Trophies and Rewards added and they are available for UK players. Wild Falls will be available in our Freerolls at 22:15 GMT tonight

I wish you all good luck.

Best regards,
Team Videoslots.

 

[DreamRJ]

Well there is only 2 of those 4 you posted that look decent lol. The Cazino Cosmos slot and the Wild Falls slot. The Cazino Cosmos one is a clone of Cazino Zepelin with the added extra new feature on it.

Looks interesting, will certainly try them when I got some money tomorrow. But I will be using most of my money at Leovegas to try the new Holy Diver slot first. So might not have much change left for VS

 

[Jono777]

Tried the Netnet and PnG ones, probably try again in the future as they held the balance quite well. For a seasoned slotter, Didn't have a scoody doo what was going on in the Wild Falls game

 

[CongoGB]

Query for Team VS - have just sent you guys an e-mail, but figured I'd post here too, to see if anyone else has had a similar problem:

Earlier this evening I completed what I thought was my final achievement on Jack Hammer, the 10,000 wins achievement. I just checked, and suddenly there are now achievements for 2,500 and 7,500 wins, of which it tells me I've only done 118 wins! How can that be if I've completed the 5,000 and 10,000 wins achievements?

Is there a problem with it, and do I now need to complete another 7,500 wins on top of the 10,000? Seems really unfair.

 

[Team.Videoslots]

Hi there @CongoGB,

We shall take a look at your account and answer your e-mail as soon as possible.

Best regards,
Team Videoslots.

 

[CongoGB]

Just wanted to say a nice thing, instead of a moan when something has gone wrong... !

The customer service at VS has always been excellent (for me at least), whether on chat or e-mail. The fix for my issue might not be immediate, but I received a really quick and helpful reply back via e-mail.

A lot of other places could learn a few lessons from them.

 

[Tirilej]

Is there a problem with the cashback today or have there been changes with that too? It's late
Edit: It's in

 

[geordiecolin]

How does this new clash thing work? In the early hours I won a load of free spins yet just now I played for an hour and a half on the same game with the same wager. I lost a lot of money during that hour and a half and won not one spin? Is it more beneficial to play during quieter times?

 

[Team.Videoslots]

Hello everyone,

Today we have four games coming to our Casino, Faerie Spells from Betsoft, Neo Spins from Fantasma Games, Funky Monkey from Playtech, and Silver Bullet from Playtech.

More information about Faerie Spells:

RTP: 96.03%
Minimum bet: €0.1
Maximum bet: €10
Paylines: 10

More information about Neo Spin:

RTP: 96.7%
Minimum bet: €0.1
Maximum bet: €50
Paylines: 10


More information about Funky Monkey:

RTP: 97.15%
Minimum bet: €0.05
Maximum bet: €75
Paylines: 1


More information about Silver Bullet:

RTP: 96.84%
Minimum bet: €0.09
Maximum bet: €90
Paylines: 9

All of the above games have Trophies and Rewards added to them, Faerie Spells is not available for UK players but the other three titles are.

I wish you all good luck!

Best regards,
Team Videoslots.

 

[Tirilej]

How does this new clash thing work? In the early hours I won a load of free spins yet just now I played for an hour and a half on the same game with the same wager. I lost a lot of money during that hour and a half and won not one spin? Is it more beneficial to play during quieter times?

You missed a few announcement I guess. The spins will now only be paid out on Mondays from the clash. Just like the race money was.
So expect a lot or none on Monday

 

[geordiecolin]

You missed a few announcement I guess. The spins will now only be paid out on Mondays from the clash. Just like the race money was.
So expect a lot or none on Monday

Yes,I have not been reading the forum like I used too. Thanks for the info. I am now left baffled about why I have got so many batches of free spins

 

[Steviedoo]

Query for Team VS - have just sent you guys an e-mail, but figured I'd post here too, to see if anyone else has had a similar problem:

Earlier this evening I completed what I thought was my final achievement on Jack Hammer, the 10,000 wins achievement. I just checked, and suddenly there are now achievements for 2,500 and 7,500 wins, of which it tells me I've only done 118 wins! How can that be if I've completed the 5,000 and 10,000 wins achievements?

Is there a problem with it, and do I now need to complete another 7,500 wins on top of the 10,000? Seems really unfair.

I thought it was just me but this happened for the amatic game wild shark. I was so close to completing the last trophy and after having played it yesterday I went to check my progress and I’m suddenly so far away from completion, I have new trophies to achieve. Grrrrrr.

VS adding more achievement trophies making it harder to get the prizes?

 

[Team.Videoslots]

Hello Steviedoo.

Could you please send us an e-mail to [email protected] and we can review this further.

Best regards,
Team Videoslots.

 

[robby811]

I thought it was just me but this happened for the amatic game wild shark. I was so close to completing the last trophy and after having played it yesterday I went to check my progress and I’m suddenly so far away from completion, I have new trophies to achieve. Grrrrrr.

VS adding more achievement trophies making it harder to get the prizes?

Same on DoA new trophies addet great

 

[SteveBr]

Same with me. I don't mind them adding new ones, but resetting them to 0?
e.g. I've barely touched the win 2500 times trophy in DOA but I've nearly completed the win 5000 times trophy for the 4th time.. How does that work?

 

[Team.Videoslots]

Hey guys,

Anyone affected please send us an e-mail and we can investigate this further.

Best regards,
Team Videoslots.

 

[robby811]

Hey guys,

Anyone affected please send us an e-mail and we can investigate this further.

Best regards,
Team Videoslots.

LoL so we have to check now every reward section for each game and see whats all affected thats a lot of work....

 

[Tirilej]

LoL so we have to check now every reward section for each game and see whats all affected thats a lot of work....

It's very new so you just need to check those you have played the last days.
I had three games effected by this. Those I play the most so email sent

 

[Team.Videoslots]

Hi Everyone,

You should of course not have to check every game that you have played, our tech team is looking into the problem and will fix it. However, please send us examples of the problem and if you do, we can most likely solve it right away by manually adding the missing trophies.

Best regards,
Team Videoslots.

 

[smart_croatia]

Hi Everyone,

You should of course not have to check every game that you have played, our tech team is looking into the problem and will fix it. However, please send us examples of the problem and if you do, we can most likely solve it right away by manually adding the missing trophies.

Best regards,
Team Videoslots.

yep there is defo some error same here on Doa, bonanza and BOD thats the 3 slots i know what i had and few of them are now reopen again, like on doa 2,5k wins,5k wins etc

 

[DreamRJ]

Well I done a lot of deposits again in VS today and had 45mins of playtime? How on earth am I ever going to win spins in the Clash Of Spins when I can not even get any playtime for my money?

I really hate those clashes as even for me who does 0.40-0.60 spins on average just means I will never ever win any spins from them. Totally unfair and unjust system. Especially when I deposited a lot today and had no playtime. £114 I deposited and lost within 45mins.

The races was much better at least we was always guaranteed something from those races, but these clashes, We have no chance. The only people who win are the people that play all the time and do bigger bets. And especially since they changed them all to only run for 15mins at a time. Totally pointless. So come Monday I will get 0 spins!!!!!!!!!!!!!!!!!!!!!!

Utterly peed off Where is my luck when I desperately need it?

Well I wont be depositing again. That is for sure.

 

[geordiecolin]

I rarely bother any casino's live chat but I have had to contact Videoslots live chat twice recently. Not only does it take longer than in the past to get help but when I do get help it takes forever to get responses.

This time was very poor.

I was awarded free spins which where on a 30p slot that was not allowed in the UK. I was told by live chat that he would replace the same number of spins on a 10p slot. When I told him I would be getting spins worth 1/3 rd of the value he appeared to begin typing a reply then he simply closed the chat and left me with replaced spins worth 1/3rd the value that they should be.
VS really do seem to be going down the pan in so many ways

 

[DreamRJ]

I rarely bother any casino's live chat but I have had to contact Videoslots live chat twice recently. Not only does it take longer than in the past to get help but when I do get help it takes forever to get responses.

This time was very poor.

I was awarded free spins which where on a 30p slot that was not allowed in the UK. I was told by live chat that he would replace the same number of spins on a 10p slot. When I told him I would be getting spins worth 1/3 rd of the value he appeared to begin typing a reply then he simply closed the chat and left me with replaced spins worth 1/3rd the value that they should be.
VS really do seem to be going down the pan in so many ways

You need to get back onto live chat. that is clearly not acceptable. When I had rewards on slots that I could not play in the UK, I always made sure they put them on a slot with the same value per spin. And they always did in the past. Not ran into this issue for a few months luckily though. So I not had to deal with going to live chat about that issue. Just go back to live chat or wait and see if @Team.Videoslots will help ya out!

 

[Team.Videoslots]

Hi @geordiecolin,

Please send an e-mail with your username and what free spins it was regarding to [email protected] and we'll take a look at what happened.

Best regards,
Team Videoslots.

 

[geordiecolin]

You need to get back onto live chat. that is clearly not acceptable. When I had rewards on slots that I could not play in the UK, I always made sure they put them on a slot with the same value per spin. And they always did in the past. Not ran into this issue for a few months luckily though. So I not had to deal with going to live chat about that issue. Just go back to live chat or wait and see if @Team.Videoslots will help ya out!

I have the chat log and he did read my protestations because I highlighted the discrepancy twice and it was ignored

 

[DreamRJ]

I have the chat log and he did read my protestations because I highlighted the discrepancy twice and it was ignored

So send @Team.Videoslots that email and also copy and paste the chat log into the email you send them as well.

 

[geordiecolin]

Hi @geordiecolin,

Please send an e-mail with your username and what free spins it was regarding to [email protected] and we'll take a look at what happened.

Best regards,
Team Videoslots.

Will do. You know that if I have something to communicate with you about I usually do it via PM. But I am spitting feathers about being totally ignored by your live chat rep and I am rapidly feeling that Videoslots are not a patch on being the casino it used to be

 

[DreamRJ]

@Team.Videoslots - why is the clash of spins system totally unfair? It is basically useless for the lower rollers. They will never ever ever win any spins in the 15min clashes ever?

 

[geordiecolin]

So send @Team.Videoslots that email and also copy and paste the chat log into the email you send them as well.

Thank you for informing me how best to proceed

 

[Jono777]

Thanks for letting me know @ Everyone

email on its way as although only checked DoA at present, seems to be a problem....

 

[DreamRJ]

Thank you for informing me how best I should proceed

Your welcome, I hope @Team.Videoslots reply to what I asked them about the clashes. It will probably just be some standard reply, Like we will take the feedback and pass it onto the right team etc etc....... That never used to be like this. VS is I agree certainly much different now to what it used to be.

At least we still get the freeroll weekends even though they are always on 10p slots. I have a sinking feeling that soon VS might even add Wagering on Freespin winnings and I know for a fact the moment they do that, Thousands of customers will not play there ever again.

 

[Jono777]

@Team.Videoslots - why is the clash of spins system totally unfair? It is basically useless for the lower rollers. They will never ever ever win any spins in the 15min clashes ever?

I have had some interesting 'notifications' this week

Some as low as "You advanced to position 09 in the clash" all on low / minimum bets

Will be VERY, VERY interested to see what Monday brings!

 

[dionysus]

I have had some interesting 'notifications' this week

Some as low as "You advanced to position 09 in the clash" all on low / minimum bets

Will be VERY, VERY interested to see what Monday brings!

ive been 2nd
blink and youre in 100th

 

[Team.Videoslots]

Hi @DreamRJ,

I can not see any questions in your previous posts, what would you like to know regarding the Clashes? Regarding your play-time that is not something we can affect since the outcome of the game are random.

Best regards,
Team Videoslots.

 

[dionysus]

Hi @DreamRJ,

I can not see any questions in your previous posts, what would you like to know regarding the Clashes? Regarding your play-time that is not something we can affect since the outcome of the game are random.

Best regards,
Team Videoslots.

because there weren't any

 

[DreamRJ]

@Team.Videoslots - This was a question I asked you in this post: Videoslots - Newly Accredited