Videoslots - Newly Accredited

[bebo67]

I'd expect so, and I'd sooner some GOOD releases sporadically, than er...less-than-stellar additions often

They have over 3k games that are being added daily. I would start there for cutting back. Just sayin......

 

[jonquil]

Hi Everyone,

We would like to address everyone's feedback on our reduction on certain promotions. We are adjusting things at the moment and more things will be adjusted. The reason for why we need to make reductions in our offering, is due to the increases in taxes in certain jurisdictions next year, especially Sweden and UK, and also the increase of cost to run our business due to more strict requirements on compliance and regulations. It takes a lot of time to change things, that is why somethings is already being changed so things will be ready by next year.

We also want to make everyone aware that our casino races next year will be removed and exchanged to a similar concept we call "Clash of Spins". The total value of this change will be reduced from what the value is today, but there will be more chances to win rewards as there will be more competitions to take part in, so-called "Clashes".

We are also launching a new feature, which will make our Trophy rewards a bit more exciting. But more information will come about that very soon.
We do understand that this is not great news for everyone and that some of you might try other operators, but this is the reality we as a company are facing, and we need to do this to continue to offer our player a great and trusted service. Also, we are aware of you guys asking if we will run our own CM exclusive promotion and we would like to inform you guys that we will, of course, do that and we will update you on that next week.

Br,
Team Videoslots

Thanks Team Vs for addressing our complaints head on. Was not expecting that.

What I have begun to expect in general these days is that the way to do business, is to cut costs by diminishing the quality of the product/service quite drastically and I suppose assuming the stupid customer wont notice/cant be bothered complaining/has no other choice/is simply overwhelmed by the sheer number of things they find each week that are newly diluted/watered down/now made from much crappier cardboard or plastic/containers that hardly contain/portion size shrinking by often more than a third!/meat being swapped for textured veg yummies/etc etc etc etc etc etc.

Increasing rules and regulations and requirements are increasing at warp speed in almost every industry I can think of. Its scary. And frustration and rage creating in the extreme. As well as, of course being very expensive to reach and maintain the quality benchmarks we all must attain. (Every single one of them of course being rational and reasonable and not at all beginning to feel like there is someone sitting somewhere going- Oh shit, quick we need more rules, people are nearly going to pass audits without having a breakdown, cant have that!)

Point is, cost of doing business is increasing for everyone, I just wish there were more companies out there finding more creative, less insulting ways of continuing to make a profit. The old give them less or much crappier version and just pretend everything is still the same, often increasing price at same time, is progressing from disappointing to utterly depressing.

Since when did brand integrity cease to matter? Quantity become SO MUCH more important than quality? (And I mean ACTUAL quality, not just the 'on paper' quality controlled to within an inch of its life bull sheet)

Would love VS to prove me wrong.

Would, at this point, love almost anyone to prove me wrong!

 

[mariafbb]

1-less insulting ways of continuing to make a profit. The old give them less or much crappier version and just pretend everything is still the same, often increasing price at same time, is progressing from disappointing to utterly depressing.
Since when did brand integrity cease to matter? 2.Quantity become SO MUCH more important than quality? (And I mean ACTUAL quality, not just the 'on paper' quality controlled to within an inch of its life bull sheet)
Would love VS to prove me wrong.
Would, at this point, love almost anyone to prove me wrong!

1. do you refer at VS with that ?
2. Money always speak!

 

[Steviedoo]

Thanks Team Vs for addressing our complaints head on. Was not expecting that.

What I have begun to expect in general these days is that the way to do business, is to cut costs by diminishing the quality of the product/service quite drastically and I suppose assuming the stupid customer wont notice/cant be bothered complaining/has no other choice/is simply overwhelmed by the sheer number of things they find each week that are newly diluted/watered down/now made from much crappier cardboard or plastic/containers that hardly contain/portion size shrinking by often more than a third!/meat being swapped for textured veg yummies/etc etc etc etc etc etc.

Increasing rules and regulations and requirements are increasing at warp speed in almost every industry I can think of. Its scary. And frustration and rage creating in the extreme. As well as, of course being very expensive to reach and maintain the quality benchmarks we all must attain. (Every single one of them of course being rational and reasonable and not at all beginning to feel like there is someone sitting somewhere going- Oh shit, quick we need more rules, people are nearly going to pass audits without having a breakdown, cant have that!)

Point is, cost of doing business is increasing for everyone, I just wish there were more companies out there finding more creative, less insulting ways of continuing to make a profit. The old give them less or much crappier version and just pretend everything is still the same, often increasing price at same time, is progressing from disappointing to utterly depressing.

Since when did brand integrity cease to matter? Quantity become SO MUCH more important than quality? (And I mean ACTUAL quality, not just the 'on paper' quality controlled to within an inch of its life bull sheet)

Would love VS to prove me wrong.

Would, at this point, love almost anyone to prove me wrong!

Don’t understand what you are asking of VS.

 

[MPL]

Why does bank transfer randomly pick between trustly and my bank even if i pick my bank and not trustly?

 

[mariafbb]

Why does bank transfer randomly pick between trustly and my bank even if i pick my bank and not trustly?

in my case if I choose Trustly - then the Trustly pops up
if I choose my bank ( OP ) - then Trustly shows up again...
same thing

 

[anddi32]

in my case if I choose Trustly - then the Trustly pops up
if I choose my bank ( OP ) - then Trustly shows up again...
same thing

Yes I guess there is no direct bank transfer anymore. I use different bank than you @mariafbb and deposit also goes via trustly

 

[mariafbb]

Yes I guess there is no direct bank transfer anymore. I use different bank than you @mariafbb and deposit also goes via trustly

I've came across other casinos (eg: wildsultan) that uses Entercash - and that one goes directly to my bank account.
otherwise and mostly Trustly.

 

[citizenx]

They've lost their way.

I've returned after a long break to highlight the disgusting attitude these people are now showing to long term loyal customers.


My email to them.

Hi all

I am well aware you may change the rewards on a game but as a long term and loyal customer I write to express my dissatisfaction with how the completion rewards for DOA have changed recently.

Previously the rewards were 100 FS (£9 value) on completion plus another 200 FS (£18 value) when the achievements were reset.

This changed twice recently to my knowledge and now stands at 1 €5 voucher and 50 FS which equates to around £9 total value.

Beyond that, there are piecemeal 5/10/20 FS as you progress through the achievement.

It isn't just a matter of decreasing value, nor the effect of changing the goalposts during the game that I find difficult. It's that you get some satisfaction from 100/200 FS in a block but a few here and there really don't do much on DOA. It's a long play game and 10 FS, for example are not really worth the effort of loading it.

I would point out that in your apparent drive to reduce costs from these rewards you have had the effect of driving me to apply deposit limits that in the past I wouldn't have, playing with tiger casinos for variety and ultimately reducing the deposits I make to your casino.

I wanted to highlight this to you and see what you have to say as I am starting to find Videoslots less welcoming and compelling as a casino to play.

I can't be alone in that.

Their reply

Thank you for your concern. Your dissatisfaction with the recent change is noted.

If you have any other questions do not hesitate to contact our support via chat or email, we're available 24/7.
I wish you a great day to come.

The arrogance and disregard for the query is disgusting.

Videoslots - if you can't even respect your customers how long do you expect to retain them?

 

[citizenx]

Duplicate

 

[dionysus]

Possibly a bit dismissive but I wouldnt go so far as to say disgusting - I suspect CS have received tons of emails, and really, CS can only do so much. I'm not at all surprised theyve gone to a form mail type of response, as theyve posted a long reply here in the forum.

I'm not saying you shouldnt feel undervalued nor your concerns have no merit, but maybe best to take it up with a manager or point of contact - I assume if youre a long term depositor youve made an attempt to bridge one.

 

[citizenx]

You always know when the " big boss" from the team comes in. Thanks for letting us know, and I'm cool with the changes, as it still is a community at VS.

Few of you saying this but I don't agree. It's been dragged out under duress. The attitude elsewhere stinks.

Possibly a bit dismissive but I wouldnt go so far as to say disgusting - I suspect CS have received tons of emails, and really, CS can only do so much. I'm not at all surprised theyve gone to a form mail type of response, as theyve posted a long reply here in the forum.

I'm not saying you shouldnt feel undervalued nor your concerns have no merit, but maybe best to take it up with a manager or point of contact - I assume if youre a long term depositor youve made an attempt to bridge one.

I copied VIP in. Nada.

They've gone right down in my estimation. I don't appreciate their tone at all.

 

[deepsky2]

I think that's the point many including myself are feeling undervalued. I love Video slots but my experience with customer service is up and down. I have found that its like they didn't even read my PM or email or just speed read it as many times it's like a standard message they send to everyone and sometimes I have 2 or 3 issues and reply back only to one question then I have to ask again.

So many times a new outfit starts up, spoils there players, get them hooked into to there site. We become loyal as we like the way they work and we feel they appreciate our loyalty and then they start to take away what made them great in the first place. Video slots, not the only one that has done this many before and I'm sure many after. Its like we get caught up in the zone we stick with them because what was, not what is.

 

[citizenx]

I think that's the point many including myself are feeling undervalued. I love Video slots but my experience with customer service is up and down. I have found that its like they didn't even read my PM or email or just speed read it as many times it's like a standard message they send to everyone and sometimes I have 2 or 3 issues and reply back only to one question then I have to ask again.

So many times a new outfit starts up, spoils there players, get them hooked into to there site. We become loyal as we like the way they work and we feel they appreciate our loyalty and then they start to take away what made them great in the first place. Video slots, not the only one that has done this many before and I'm sure many after. Its like we get caught up in the zone we stick with them because what was, not what is.

VS has since day one said they are different. Setup by casino players for casino players.

There have been occasions in the past where a level of ignorance and arrogance has came across from VS.

Last year or two I've just played at my own pace and not got involved. This has changed that. It isn't just the reduction in rewards but the stinking attitude when confronted with it.

Considering a permanent account closure here. Maybe it's time to treat contempt with contempt back.

They'll have to work hard to undo the damage the attitude we're getting now is doing.

Couldn't recommend to new customers as it is.

 

[sueyh]

I think that's the point many including myself are feeling undervalued. I love Video slots but my experience with customer service is up and down. I have found that its like they didn't even read my PM or email or just speed read it as many times it's like a standard message they send to everyone and sometimes I have 2 or 3 issues and reply back only to one question then I have to ask again.

So many times a new outfit starts up, spoils there players, get them hooked into to there site. We become loyal as we like the way they work and we feel they appreciate our loyalty and then they start to take away what made them great in the first place. Video slots, not the only one that has done this many before and I'm sure many after. Its like we get caught up in the zone we stick with them because what was, not what is.

I think people forget about the improvement they made this year.
For example, SNG weekends, it is now 3 different games on 3 different server....used to be one game on one server, and then one game with 2 servers, now 3 different games on 3 servers, thanks to that people who committed on SNG weekends can easily make close to $100-even more than $100- that is wagering free. That is one of a big improvement they made this year I think. Another thing is they added "trustly" on their withdrawal option for European customers which makes the money be in the customer's bank account almost instantly.

I'm not saying I am 100% happy with VS, and in some area, yes, it is down the hill, I agree, but some areas it is better, and many places are still same-fast verification, ultra fast withdrawal etc.

 

[citizenx]

I think people forget about the improvement they made this year.
For example, SNG weekends, it is now 3 different games on 3 different server....used to be one game on one server, and then one game with 2 servers, now 3 different games on 3 servers, thanks to that people who committed on SNG weekends can easily make close to $100-even more than $100- that is wagering free. That is one of a big improvement they made this year I think. Another thing is they added "trustly" on their withdrawal option for European customers which makes the money be in the customer's bank account almost instantly.

I'm not saying I am 100% happy with VS, and in some area, yes, it is down the hill, I agree, but some areas it is better, and many places are still same-fast verification, ultra fast withdrawal etc.

Sorry but having to spend all weekend playing battles to get 3 FS ain't an improvement. Got better things to do with my time.

 

[sueyh]

Sorry but having to spend all weekend playing battles to get 3 FS ain't an improvement. Got better things to do with my time.

Really? You got only 3 free spins for playing SNG free roll all weekends?

I understand and respect the fact that you are not happy with VS, but from one game on one server to 3 games on 3 servers is a good improvement,- people used to get maybe around $20-$30 for playing SNG weekends when there was one game on one server, now people can get $100 from playing SNG free weekends.
If triple the amount of the rewards is not an improvement, I'm not sure you can find a casino that satisfy your standard of "improvement."

Again I'm not saying VS is perfect, and yes, they decreased rewards that comes with an achievement which is not good-I understand and accept their reason, but for players it's not a good change for sure.
All I'm saying is as much as we have right to complain about any decrease on their service, we should acknowledge if they made any good change. That's all.

And if you believe the decrease they made outnumbered improvement they made, you can talk with your wallet.
Everybody has a different gambling style and budget, I don't know any casino that makes all players happy.

I still think VS is still one of the best "for me"-for my budget, for my gambling style.

 

[citizenx]

Really? You got only 3 free spins for playing SNG free roll all weekends?

I understand and respect the fact that you are not happy with VS, but from one game on one server to 3 games on 3 servers is a good improvement,- people used to get maybe around $20-$30 for playing SNG weekends when there was one game on one server, now people can get $100 from playing SNG free weekends.
If triple the amount of the rewards is not an improvement, I'm not sure you can find a casino that satisfy your standard of "improvement."

Again I'm not saying VS is perfect, and yes, they decreased rewards that comes with an achievement which is not good-I understand and accept their reason, but for players it's not a good change for sure.
All I'm saying is as much as we have right to complain about any decrease on their service, we should acknowledge if they made any good change. That's all.

And if you believe the decrease they made outnumbered improvement they made, you can talk with your wallet.
Everybody has a different gambling style and budget, I don't know any casino that makes all players happy.

I still think VS is still one of the best "for me"-for my budget, for my gambling style.

My point is that unless you're going to sit there all weekend which realistically most of us simply won't do to end up with a few FS per tournament or at best, what, 10 but usually zero or two or three it just isn't attractive.

I don't think of it as a particularly strong offer. All it does for those who are keen on it is keep them locked up in their home all weekebd rather than spending timenwith friends and family.

That said I don't object to those who like it, just that it isn't for me.

My issue is with the reduction in rewards for achievements and the awful and insulting way some VS staff speak to customers questioning this.

"How dare you speak to me like an errant child rather than someone who is keeping you in business and has done for years".

VS are quick as a flash to email us, send us postal offers and the like. This should have been communicated clearly from the outset.

Now they've pissed off a load of people, no doubt more as time goes on and added insult to injury by responding so poorly when challenged.

Had the same issue when I flagged up they'd changed some normal tournament games that worked on all browsers back to things like JATB, Wonky Rabbits and Spinata Grand which were flash only at a time flash is being phased out.

Felt like an attempt to push people out of tournaments. Dismissive staff who were set to broadcast rather than receive.

Companies ignore customers at their peril.

 

[nikantw]

..... but from one game on one server to 3 games on 3 servers is a good improvement.....

To be fair, the latest change is 0 games to 0 servers (for November) and remains to be seen what will happen in December. Even if there is a good one then, I fear it will be the last.

 

[sueyh]

My point is

Well, SNG free roll weekends is once a month, not every weekends, though I'm pretty sure many VS players will be happy if it is on every weekends.
Nothing wrong with spend weekends for gambling once a month when your biggest hobby is gambling especially when it doesn't cost any money.
There are many people out there who spends weekends for their hobby or for something they are really interested in once for a while, and I know many players enjoy SNG weekends with their family or friends.

I agree with you about one thing, their CS department is a little bit downgraded I think-but team VS is really good and I think they are the best rep here- I agree that the reply you got from CS is not great, though I don't agree with your choice of words "disgusting" but, yes, it could been much better.

Not sure with what you meant with JATB and Wonky Rabbits. They are one of favourate battle games among VS customers-you can see a lot of post about how much people are enjoying JATB and Wonky Rabbits battle on Videoslots present battle of slots thread and it doesn't have any problem to play on Chrome, and most people are using Chrome.
This is one prove that every one expects different things from online casinos.

You mentioned something about companies ignore customers, one thing I'm sure is VS doesn't ignore customers, they can't take all the demands all customers are asking but I'm pretty sure they are listening, SNG free weekends are one of the biggest selling point from VS to customers and many people complained about playing one game for whole weekends was so bored, and VS listened and they put 3 games instead of 1 game, so I really don't think VS is ignoring customers, they just can't make every customers happy, and I don't know any online casino that makes every single customers happy.

One thing for sure is, there are a lot of online casinos out there, we players are spoiled with choice, all you need to do is find a right one for you.

 

[sueyh]

To be fair, the latest change is 0 games to 0 servers (for November) and remains to be seen what will happen in December. Even if there is a good one then, I fear it will be the last.

Team VS said there is going to be SNG weekends on December, but of course I don't know about after December, but I really don't think they will get rid of SNG weekends, maybe there is going to be some change such as increasing wagering requirement ect....team VS said they will give more information next week, so I guess we have to wait and see.

 

[Team.Videoslots]

Hello Guys,

The bank transfers are sometimes going through Trustly, however it depends which country are you depositing from.

Br,
Team Videoslots.

 

[citizenx]

Hello Guys,

The bank transfers are sometimes going through Trustly, however it depends which country are you depositing from.

Br,
Team Videoslots.

Not a word in reply to my comments. Not a word of apology for the appalling response from customer services.

This would never have happened when Dan was around and shows the sheer arrogance of the company these days.

I'm gonna play out my tournaments that I've got access to then close my account.

I don't deal with companies who don't give a toss about their customers.

 

[Team.Videoslots]

Hello @citizenx,

I'm sorry I missed your message and I'm sorry to hear that you feel like you have treated wrongly here. I will make sure to forward this feedback to the relevant department.

 

[greylady]

Wow I actually feel sorry for the team @ VS, how much more customer facing do you need than a dedicated 'team' to respond to queries on the forum. I expect there is also only so much they are able to action themselves without it first being passed up the food chain.

I think we have all got so used to being spoiled with the reward system at VS, anarchy seems to be the chosen response - remember VS is a business first and foremost.

Yep ...and that's coming from me

 

[paul7388]

Wow I actually feel sorry for the team @ VS, how much more customer facing do you need than a dedicated 'team' to respond to queries on the forum. I expect there is also only so much they are able to action themselves without it first being passed up the food chain.

I think we have all got so used to being spoiled with the reward system at VS, anarchy seems to be the chosen response - remember VS is a business first and foremost.

Yep ...and that's coming from me

Yeah they are one of the few real active Reps. Think people forget they are only Rep's tho and at times best they can do is pass on the information as they have no power to deal with everything themselves.

But some of the crap they take is uncalled for. But they are still active unlike other Rep's that had enough of it. But if and when they go sod it this is too much hassle who can blame them.

 

[citizenx]

Wow I actually feel sorry for the team @ VS, how much more customer facing do you need than a dedicated 'team' to respond to queries on the forum. I expect there is also only so much they are able to action themselves without it first being passed up the food chain.

I think we have all got so used to being spoiled with the reward system at VS, anarchy seems to be the chosen response - remember VS is a business first and foremost.

Yep ...and that's coming from me

Then you acknowledge nthe issue particularly when it related to poor service from another part of the company.

The team advise they missed the comments.

That doesn't mean CS did. They just give me a bullshit and insulting response and not for the first time in recent years.

Hello @citizenx,

I'm sorry I missed your message and I'm sorry to hear that you feel like you have treated wrongly here. I will make sure to forward this feedback to the relevant department.

I feel I've been treated as someone to be ignored and "handled" rather than treated with the due courtesy any company should treat a long term customer with.

That's not especially about this thread but the changes being made without being communicated. The ridiculous "comments have been noted" reply from CS yesterday was just unacceptable.

I feel I have been treated with disdain and have found that more recently with VS. You guys used to bend over backwards to help at all levels, now we've gotta come on here rather than receive the service we should get selm your CS team.

 

[Tirilej]

Then you acknowledge nthe issue particularly when it related to poor service from another part of the company.

The team advise they missed the comments.

That doesn't mean CS did. They just give me a bullshit and insulting response and not for the first time in recent years.




I feel I've been treated as someone to be ignored and "handled" rather than treated with the due courtesy any company should treat a long term customer with.

That's not especially about this thread but the changes being made without being communicated. The ridiculous "comments have been noted" reply from CS yesterday was just unacceptable.

I feel I have been treated with disdain and have found that more recently with VS. You guys used to bend over backwards to help at all levels, now we've gotta come on here rather than receive the service we should get selm your CS team.

If you had been reading this thread for the last months you would have known about the changes that have been made, and also the reason why.
I can understand why you're upset, and I realize that most of us probably just are tired of hearing people complain.

Not much to do about it now though if you have made up your mind.

 

[thr0b]

Thing is, getting het up about a lack of freebies and rewards isn’t going to change anything.

At the end of the day, you pay them to provide you a service. As long as the service paid for is good, a bonus is just that. For me, the rewards seem good enough, certainly better than many other sites. They’re communicative, they pay out quickly...what’s not to love?

 

[citizenx]

If you had been reading this thread for the last months you would have known about the changes that have been made, and also the reason why.
I can understand why you're upset, and I realize that most of us probably just are tired of hearing people complain.

Not much to do about it now though if you have made up your mind.

Most of their customer base aren't active on gambling forums. I've been away for ages as it's become a smaller part of my life than it was and don't keep up to date on every development beyond what I see and am told.

We should have been told directly not found our after spending our money there in the expectation that how things have been hasn't changed.

That doesn't sound unreasonable to me. VS like all casinos are quick to sing their prasise by way of marketing info yet go silent when they know their customer base won't like it.

Me? I expect more from this company. I know their corporate personality as do you. Seems to me they've changed over the years, making themselves more distant and less prepared to hold dialogue with individual customers.

"Noted" indeed. What does that even really mean? "I've read your email and won't do any more with it, thanks for wastingnmy valuable time"? That's certainly my interpretation.

 

[citizenx]

Thing is, getting het up about a lack of freebies and rewards isn’t going to change anything.

At the end of the day, you pay them to provide you a service. As long as the service paid for is good, a bonus is just that. For me, the rewards seem good enough, certainly better than many other sites. They’re communicative, they pay out quickly...what’s not to love?

Dan
There is an expectation from a long relationship with a company that things will continue as they are unless you're told otherwise.

Eventually that forms the basis of the decision for continuing that relationship or not.

When you observe a change and politely communicate that and it's impact and are just dismissed then frankly it pisses you off. That taints the brand in your mind and makes you wonder what else will change without notification. When you lose faith in a company you tend to walk away if you can.

 

[sapit222]

Dan
There is an expectation from a long relationship with a company that things will continue as they are unless you're told otherwise.

Eventually that forms the basis of the decision for continuing that relationship or not.

When you observe a change and politely communicate that and it's impact and are just dismissed then frankly it pisses you off. That taints the brand in your mind and makes you wonder what else will change without notification. When you lose faith in a company you tend to walk away if you can.

Dan has left Videoslots and works at Pragmatic Play now.

 

[greylady]

Dan has left Videoslots and works at Pragmatic Play now.

He was responding to 'dan' of the wibble, easy mistake

 

[slotmaster]

Not a word in reply to my comments. Not a word of apology for the appalling response from customer services.

This would never have happened when Dan was around and shows the sheer arrogance of the company these days.

I'm gonna play out my tournaments that I've got access to then close my account.

I don't deal with companies who don't give a toss about their customers.

While this is good in some regards I guess you don't do business with anyone these days? Show me a business now that cares about the customer? I can tell you not any or very very very rare here. That was the '80s when there was customer service and I miss those days badly.

 

[bebo67]

Yikes! Leave the door open a bit, and then all hell breaks lose with complaints. For all you complainers. You had all year to complain, and have not done that, and now you are? I'd be the first person to bitch if there was something to bitch about. How many of those free spins that you won, ended up being failed bonuses? How long did it take to get those rewards? How long of play time did you have with cashback and race money? Is it really that freaking important? Self entitlement at it's finest Worry about important stuff. Like getting paid.
And why are people going to CS?

 

[bebo67]

It's like when Mom and Dad tells spoiled kids that they have to move from the mansion to a cottage because the mansion isnt affordable anymore. Nevermind that you will still have a roof over your head and food in your mouth. Never mind that you will still have Christmas and Birthdays. Wha, wha, wha. Okay, I'm done.

 

[citizenx]

It's like when Mom and Dad tells spoiled kids that they have to move from the mansion to a cottage because the mansion isnt affordable anymore. Nevermind that you will still have a roof over your head and food in your mouth. Never mind that you will still have Christmas and Birthdays. Wha, wha, wha. Okay, I'm done.

"Mom and dad" implies some form of authority and dependence on their benevolence.

A company earning it's profits from my expenditure can be neither.

I pay my money to them I expect them to deliver as a minimum respectful customer service. Everything else is up for debate but that is a mandatory requirement.

You may accept less, I don't.

 

[geordiecolin]

Was I the only person to rush to google there?
Edit. The word has been edited now

 

[citizenx]

Yikes! Leave the door open a bit, and then all hell breaks lose with complaints. For all you complainers. You had all year to complain, and have not done that, and now you are? I'd be the first person to bitch if there was something to bitch about. How many of those free spins that you won, ended up being failed bonuses? How long did it take to get those rewards? How long of play time did you have with cashback and race money? Is it really that freaking important? Self entitlement at it's finest Worry about important stuff. Like getting paid.
And why are people going to CS?

A year? How come? These changes are new as far as I know. In terms of play time.. now that's a good point.

Since DOA went to HTML5 the play time has been shite to be honest. The number of wildlines and 5 scatters has plummeted but you know, that's the nature of the beast.

Cutting what we're used to as achievements rewards at the same time is a double whammy.

Throw in rude customer service that makes it a triple whammy and time to speak up..

 

[bebo67]

"Mom and dad" implies some form of authority and dependence on their benevolence.

A company earning it's profits from my expenditure can be neither.

I pay my money to them I expect them to deliver as a minimum respectful customer service. Everything else is up for debate but that is a mandatory requirement.

You may accept less, I don't.

I don't accept less, and I don't depend on perks. I have learned not to. You go to any other casino outside VS, and you get less. Does that stop you from playing at the other casinos? Or is VS the only place? The main thing people should be worried about is getting paid, and paid in a timely manner.

 

[citizenx]

While this is good in some regards I guess you don't do business with anyone these days? Show me a business now that cares about the customer? I can tell you not any or very very very rare here. That was the '80s when there was customer service and I miss those days badly.

And that is what set VS apart. That's why when it changes people notice and don't like it.

 

[citizenx]

I don't accept less, and I don't depend on perks. I have learned not to. You go to any other casino outside VS, and you get less. Does that stop you from playing at the other casinos? Or is VS the only place? The main thing people should be worried about is getting paid, and paid in a timely manner.

VS was my go to for those reasons but my entire point is the reason to see them as such has been taken away. If not seriously diminished. I won't be alone as these changes become more apparent to other players.

 

[bebo67]

A year? How come? These changes are new as far as I know. In terms of play time.. now that's a good point.

Since DOA went to HTML5 the play time has been shite to be honest. The number of wildlines and 5 scatters has plummeted but you know, that's the nature of the beast.

Cutting what we're used to as achievements rewards at the same time is a double whammy.

Throw in rude customer service that makes it a triple whammy and time to speak up..

The only time I have ever gone to CS is to see what my cashback is, and they have always been nice. If I need to know anything, I come out here. Yes a year is a bit over kill, but I'm sure the point has been made.

 

[citizenx]

The only time I have ever gone to CS is to see what my cashback is, and they have always been nice. If I need to know anything, I come out here. Yes a year is a bit over kill, but I'm sure the point has been made.

I went to them to enquire why they were sending postal mail ads to my now wife literally five mins after we moved in together, seeing as she isn't a gambler and I'd just changed my address I wasn't comfortable with the idea they had linked our details together like that...

...never did get a satisfactory answer to that.

My only other query was this one.

 

[citizenx]

Now turn that on it's head and try and see it from VS perspective if you were a stakeholder - keep players happy until VS folds or make changes now compatible with the size of the player base, see it as a positive, we have all had a good run from the freebies at some point

Quite from another thread and I feel this is valid.

I'm unhappy at the changes but I appreciate any business needs to make a profit and we have had some decent rewards from VS.

That said, not being a regular in here anymore and just discovering this on my own, not getting a reasonable initial response from CS and then feeling my comment here had been ignored as per my issue to CS was like a red rag to a bull.

As it stands, decisions have been made which on the face of it are detrimental to me as a paying customer. This wasn't communicated to me as I feel it should have been. When queried I felt dismissed and don't feel that is a reasonable way for a company I've held in high regard to behave.

Each individual element is a source of disappointment but combined is worse.

I think that's my core problem.

Don't see how VS can rectify that but do feel they should be more forthcoming with people rather than having to dig around here..

 

[stokes]

Interesting discussion. I am sorry, but I have to mostly agree with citizenx.

I was (and still I am, but not sure how long) a loyal player to VS, they got 80% of my casino deposits. They did not have deposit bonuses (well they have, but only at very special occasions), but they had a pretty good player awarding system. This was one of the reason why I stayed with them, the other was because my favorite casinos (Casumo, Trada, Redbet) stopped serving my country.

And now the deconstruction of this award system has been started. No need to list (as others have done it already) what was (and will be) changed which none of them are better for the player.
Let me give you a similar example as citizenx had with their customer service, but I had it with my VIP agent. I do not often aski for comp, maybe every half year if I had a really bad run. This was the final response when I debated why my deposit/withdrawal ratio is not taken into account before denying a comp request:

In conclusion, I have directives to follow and you are a very well rewarded player. Your account is kindly not eligible for furthermore bonuses or rewards at the moment form my department. I hope this clarifies.

I have taken this quite insulting. This was in August and I did not ask for comp since that and never will again. When Kenny was around they did everything to get me playing (like 300 USD comp) after my 6000 USD withdrawal. Now Jonathan is on board and he denies to hand out even a small comp if he think it is not according to his directives.

Now I am getting to a point after the recent and the upcoming changes in the reward system where I don't really know why should I support VS. Yes, I know the reasoning of others: they are trustworthy, they pay quick, they have a lots of games, they have a rep. So are other fine casinos which still have some kind of bonus system.

Now please look at these screenshots and you will see why I really need to change and why I was really upset to Jonathan:

Just my 2c.

 

[bebo67]

Quite from another thread and I feel this is valid.

I'm unhappy at the changes but I appreciate any business needs to make a profit and we have had some decent rewards from VS.

That said, not being a regular in here anymore and just discovering this on my own, not getting a reasonable initial response from CS and then feeling my comment here had been ignored as per my issue to CS was like a red rag to a bull.

As it stands, decisions have been made which on the face of it are detrimental to me as a paying customer. This wasn't communicated to me as I feel it should have been. When queried I felt dismissed and don't feel that is a reasonable way for a company I've held in high regard to behave.

Each individual element is a source of disappointment but combined is worse.

I think that's my core problem.

Don't see how VS can rectify that but do feel they should be more forthcoming with people rather than having to dig around here..

I just read the other thread about 15 minutes ago for the first time. Stunned over the anger. I have no words, as I really don't " get it". Deeper issues I'm guessing. Was the freebies something that people were depending on to spend as little as possible? Maybe messaging the team regarding the mail issue, might be a good way to resolve that one too. Just sayin.

 

[bebo67]

Interesting discussion. I am sorry, but I have to mostly agree with citizenx.

I was (and still I am, but not sure how long) a loyal player to VS, they got 80% of my casino deposits. They did not have deposit bonuses (well they have, but only at very special occasions), but they had a pretty good player awarding system. This was one of the reason why I stayed with them, the other was because my favorite casinos (Casumo, Trada, Redbet) stopped serving my country.

And now the deconstruction of this award system has been started. No need to list (as others have done it already) what was (and will be) changed which none of them are better for the player.
Let me give you a similar example as citizenx had with their customer service, but I had it with my VIP agent. I do not often aski for comp, maybe every half year if I had a really bad run. This was the final response when I debated why my deposit/withdrawal ratio is not taken into account before denying a comp request:

In conclusion, I have directives to follow and you are a very well rewarded player. Your account is kindly not eligible for furthermore bonuses or rewards at the moment form my department. I hope this clarifies.

I have taken this quite insulting. This was in August and I did not ask for comp since that and never will again. When Kenny was around they did everything to get me playing (like 300 USD comp) after my 6000 USD withdrawal. Now Jonathan is on board and he denies to hand out even a small comp if he think it is not according to his directives.

Now I am getting to a point after the recent and the upcoming changes in the reward system where I don't really know why should I support VS. Yes, I know the reasoning of others: they are trustworthy, they pay quick, they have a lots of games, they have a rep. So are other fine casinos which still have some kind of bonus system.

Now please look at these screenshots and you will see why I really need to change and why I was really upset to Jonathan:

View attachment 98945

View attachment 98946

View attachment 98944


Just my 2c.

Now that is something that would make me stop playing for a while. Blaming loyalty for such a poor run? Should he have given you something? Yes! But those numbers are saying to you....stop depositing and take a break.

 

[stokes]

Now that is something that would make me stop playing for a while. Blaming loyalty for such a poor run? Should he have given you something? Yes! But those numbers are saying to you....stop depositing and take a break.

Those numbers (deposits/withdrawals) are for my whole stay with them (4 years). I thought (hoped) my luck will change eventually. It is pretty disappointing to have less than 90% within 350 000 spins on a slot which supposed to have almost 97% TRTP (not to mention the 70% RTP on 45 000 spins). You may try to convince me that the HTML5 version is the same .

 

[bebo67]

Those numbers (deposits/withdrawals) are for my whole stay with them (4 years). I thought (hoped) my luck will change eventually. It is pretty disappointing to have less than 90% within 350 000 spins on a slot which supposed to have almost 97% TRTP (not to mention the 70% RTP on 45 000 spins). You may try to convince me that the HTML5 version is the same .

What other casinos are using HTML5 versions? Have you tried those that are and aren't?