Videoslots - Newly Accredited

Hi again everyone,

@bebo67 even if we can read Casinomeister while we are not working we cannot work from home in that sense since we do not have access to the correct systems. Hope you can understand that it can take a bit longer to reply when someone is home sick.

@helenakp @smart_croatia as we have said a while back, there was a few games that had incorrect rewards and that is why you previously could have received 200 free spins when completing them all.

Best regards,
Team Videoslots.
So to be clear. You guys don't work weekends?
 
Award winning Videoslots is reviewed by Casinomeister
Hi @bebo67,

Yes, we do work weekends, however as I mentioned earlier. The person that was supposed to work was sick this weekend.

Br,
Team Videoslots
Sorry if Im sounding confused, because I am. You said you don't have access to properly help a person when You are at home, but what is the sense of logging into here 3x's in one day, where people are trying to get a hold of you and can see that you are logging in? You can say that you are checking to see if anything serious is going on, but the reality was that you never replied so that would be moot wouldnt it? Anyways, as you know I looked after my issue in the end. Maybe if a person is sick they shouldnt log on, or you should find a replacement? It went unanswered for almost 30 hours. So much for shifts eh. And when I say " you" I mean in plural.
 
Hello again Bebo67,

I am sorry you feel this way and I can assure you that we do not feel your issues are ‘not serious’, this is simply a case of a team member being sick and as it being a Sunday the rest of the team were busy, hopefully we can do better in the future to assist you.

Best regards,
Team Videoslots.
 
Hi again everyone,

@bebo67 even if we can read Casinomeister while we are not working we cannot work from home in that sense since we do not have access to the correct systems. Hope you can understand that it can take a bit longer to reply when someone is home sick.

1. When I had staff off sick I got someone else to cover them
2. Heres a message you can copy and paste into a thread next time
Hi Guys, sorry we aren't available today due to sickness, but we will answer any queries tomorrow
You know, instead of pissing people off by ignoring them ;)
 
1. When I had staff off sick I got someone else to cover them
2. Heres a message you can copy and paste into a thread next time
Hi Guys, sorry we aren't available today due to sickness, but we will answer any queries tomorrow
You know, instead of pissing people off by ignoring them ;)
Im just having a hard time wrapping my head around the fact that he was out here, but yet " sick" . Lol. Oh well, And good points :)
 
Seriously:what:

Videoslots are just about the only Rep that is online most of the time.

Maybe it is their fault for always answering so quickly that the one time someone is not able to answer queries directly all hell breaks out.

Any other Rep you would be lucky to get an answer within 24 hours. Most only come on once or twice a week if lucky.

Even if Videoslots are logged on here 24 hours a day it does not mean they will answer every PM sent to them as soon as they receive it. A Rep could be online for many things does not mean they have time at that moment to read and reply to every PM they have got. Especially if a Rep normally answers right away surely some slack should be given and people should maybe think there's a reason no quick reply and at least give them 24 hours or so.

Are things getting that bad on here that now the most active Rep's are getting grief for not answering PM's as soon as they are received . If so i think it's time people took a reality check.
 
Well i received 25 +75 free spins,so @Videoslots they owe me 25 spins

Not necessarily, If you complete the final trophies like this it can vary

1) Win 7 x in a row + complete all = 25 +75
2) Win 10,000 times + complete all = 50 + 75

Its possible to complete the 10,000 way before the 7 times in a row and it looks at though this is what happened here.

Did you in recent days/last couple of weeks get a 50 FS out of the blue? (if so this would have been for the 10,000 wins) and this most recent event seems to have credited correctly.

This being said, pretty confident, last couple of times I got nothing for the 7 wins in a row (but 100% sure it used to be 75 FS, recently changed to 25 and possibly changed again???)
 
I do agree we've had it too good with Vs' reps on here, that we expect them to answer our every whim on the spot.

Bearing in mind there's hundreds of players on CM, not to mention 'other' casino sites where I've seen them have a presence, it's little wonder they had more than one Dan ( :laugh: ) and probably need more than the six or seven staff they have on rotation alone!

And they're logged on near- enough 24/7, Sundays they're here most of the day too and answer PMs :thumbsup:

I know of at least 5 reps from accredited casinos that may be well- meaning but are never on, let alone answer PMs on the spot. Whether it's one Dan or 7 they deserve more credit than we're currently giving them :cool:
 
It was not a case of him being permanently logged in! He was logging in, reading the thread and then leaving. He did it 3x's through out the day. It was 30 hours and counting. So did I feel ignored? YES! Do not tell me to chill out, do not " attack" me on here. Read all the comments before posting. Have a good day.
 
I love ya beboo but i see others' point. It's the weekend, reps get busy, have lives...theyre here as a courtesy and they do their jobs well.
Even IF logged in, it's kinda irrelevant - they could be catching up threads, just reading other threads...just using their off time to enjoy the site.
What youre sayng equates to a day...and a rare day to respond.
And I get their point - just because theyre online, doesnt mean they have to access to answer pms fully
It's a sunny Monday - cause enough for joy :)
 
Not necessarily, If you complete the final trophies like this it can vary

1) Win 7 x in a row + complete all = 25 +75
2) Win 10,000 times + complete all = 50 + 75

Its possible to complete the 10,000 way before the 7 times in a row and it looks at though this is what happened here.

Did you in recent days/last couple of weeks get a 50 FS out of the blue? (if so this would have been for the 10,000 wins) and this most recent event seems to have credited correctly.

This being said, pretty confident, last couple of times I got nothing for the 7 wins in a row (but 100% sure it used to be 75 FS, recently changed to 25 and possibly changed again???)

It doesnt matter anymore Jono,i believe they cut the prizes on half...anyways the show goes on ;)
 
Oh ffs it was 30 plus hours. Everyone else chill out!

Kindly do not tell me to chill out or that I'm looking bad without all the facts. Thank you!

We all chill or nobody chills lol.

I simply assume weekends are days off and if stuff gets dealt with that's a bonus. If not Monday it is.
 
Kindly do not tell me to chill out or that I'm looking bad without all the facts. Thank you!


We have the facts but you keep going off after you been told them. Hey I am all with you against bad cs as that is all it is here and now. The standard in anything is up to 48 hours to get a reply.
 
I love ya beboo but i see others' point. It's the weekend, reps get busy, have lives...theyre here as a courtesy and they do their jobs well.
Even IF logged in, it's kinda irrelevant - they could be catching up threads, just reading other threads...just using their off time to enjoy the site.
What youre sayng equates to a day...and a rare day to respond.
And I get their point - just because theyre online, doesnt mean they have to access to answer pms fully
It's a sunny Monday - cause enough for joy :)
Thanks for being my voice of reason and being diplomatic about it <3. I came in first place in the battle too :)
 
I love ya beboo but i see others' point. It's the weekend, reps get busy, have lives...theyre here as a courtesy and they do their jobs well.
Even IF logged in, it's kinda irrelevant - they could be catching up threads, just reading other threads...just using their off time to enjoy the site.
What youre sayng equates to a day...and a rare day to respond.
And I get their point - just because theyre online, doesnt mean they have to access to answer pms fully
It's a sunny Monday - cause enough for joy :)
I FINALLY got to talk to my daughter today after 6 months!!!!!!!!!! And she is coming home Friday. She has been clean 3 weeks and has had enough. Happy beyond tears of relief. Its been a long year, and a long road ahead for her.
 
I FINALLY got to talk to my daughter today after 6 months!!!!!!!!!! And she is coming home Friday. She has been clean 3 weeks and has had enough. Happy beyond tears of relief. Its been a long year, and a long road ahead for her.
sounds like a big home cooked meal is in the making :D
 
I FINALLY got to talk to my daughter today after 6 months!!!!!!!!!! And she is coming home Friday. She has been clean 3 weeks and has had enough. Happy beyond tears of relief. Its been a long year, and a long road ahead for her.


YAY! see there ya go. I have a feeling you're going to win on your next slot session as well. :)
 
@Team.Videoslots
As you may know, MG recently updated the help files on their games adding the TRTP.
I couldn't help noticing differences up to almost 1% with the TRTP stated in "MY RTP" and "Game Payouts" so those need to be updated.
You may also want to update the Weekend Booster, if you use the old TRTP numbers of MG games to calculate it.

upload_2018-9-18_1-54-6.jpeg

Here is a pic with the Burning Desire, Theoretical RTP on help file 96.19%, Theoretical RTP on the site 97%.
It is like that on all MG games.
 
Award winning Videoslots is reviewed by Casinomeister

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