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Videoslots - Newly Accredited

vs race

Krrk said:
Yup, scroll down the race rankings and you'll see that it's all messed up.
I'm stuck on the 68xx range no matter how much I roll, lol.
Click to expand...

They were doing maintenance, which caused it to act all crazy, it should be back to normal by now, mine is A.OK:thumbsup:
they had no freeroll battles either,
I didnt know what to do with myself yesterday.
for some reason i found myself with a plethora of time in the day.
wonder why lol
:confused::confused::p:p:D
 
Click here for our Videoslots Review
Read more about Videoslots in our in-depth review
I mean this, race is split many times and you can beat 84268 with 0.

race2.webp
 
Dan.Videoslots said:
Hello Tengil.

The level Rewards is actually being reviewed currently, so this will, hopefully, see more improvement.

Best regards,
Daniel.
Click to expand...

Well over 2 months later the rewards are still useless/worthless. Guess they are more interested in unethical marketing instead of adding something useful for loyal (and real) players who couldn't care less about freerolls and minbet fs rewards.

Currently the only things worth "something" is weekend booster (if you run good) and the 10% cash rewards you earn from some games.
 
Tengil said:
Well over 2 months later the rewards are still useless/worthless. Guess they are more interested in unethical marketing instead of adding something useful for loyal (and real) players who couldn't care less about freerolls and minbet fs rewards.

Currently the only things worth "something" is weekend booster (if you run good) and the 10% cash rewards you earn from some games.
Click to expand...

Hi Tengil,

Sorry to hear that you feel this way about our rewards, we do update them regularly but could you please send me a Pm with your VS username so I can have a look at your account please?

Br,

Daniel
 
Today's Releases

wir90my0k3.webp

Hello Everyone,
I hope you are all having a great day, here are todays releases!

Blood Suckers 2
Are you ready to enter this world of vampires? You can bet from as little as £ 0.25 and a maximum of £ 250 and as you might guess,
this vampire slot comes with a couple of surprises.

Additional Information:
Min bet: €0.25
Max bet: €250
Paylines: 25
RTP: 96.94%

Book of Ra Classic
An update to a popular online slot already present on Videoslots.com arrives in the form of Book of Ra Classic, brought to us by Greentube

Additional Information:
Min bet: €0.09
Max bet: €45
Paylines: 9
RTP: 95.10%

Vegas Nights
Vegas Nights is played on 5 reels, 3 rows and 25 fixed paylines. Bet from as little as £ 0.25 on this video slot which has a promising RTP of 96.03%,
and some features that can turn this game into a winner.

Additional Information:
Min bet: €0.25
Max bet: €100
Paylines: 25
RTP: 96.03%

Mayana
The Mayana online slot comes with 3 reels, 3 lines and 243 ways to win.
In the re-spin feature which is triggered every time you hit a winning combination, the playing area expands to offer 5 reels instead of 3.

Additional Information:
Min bet: €0.25
Max bet: €100
Paylines: 27
RTP: 96.63%

All the games today are available in the UK, and they have Trophies and Rewards added.
I wish you all the best of luck.

Best regards,
Daniel.
 
What happened to you Videoslots?

I used to love this casino but I have really begun to dislike it. Let's start with the easy complaints. When I first joined, it was crazy. Rewards coming out of my ying yang. Couldn't even keep up sometimes. Then I hit level 20 and something happened. No rewards -- no freespins on Tuesdays (it has been months now). I feel like I have been discarded like yesterdays's trash. Your CS agents are inept. Videoslots needs to take a page out of the reps from LeoVegas, Betat/Slotty Vegas and Trada. Never ever have I had to hold for the amount of time I am left at Videoslots. And, they have the authority to make decisions on their own. I used to have so much fun playing here (win or lose) but now I cringe at depositing.

Now, on to my real complaint. I have not been playing for some time now due to some heavy losses. Cancelled some casino accounts but did not want to cancel my VS account even though I was no longer happy playing there anymore. So, I decided I would set a deposit limit of $1 about a month ago for a 7 day period. A couple of weeks ago I thought I would give it a $10 go but it said that I still had another week to wait. On to chat and he said I made an error and made it for 14 days not 7. I thought fine -- you saved me some money. So today -- a week and a half later same thing happened. I went on to chat and waited forever for an answer so I asked her to email me the response. Apparently you need to manually cancel the request or it keeps on being automatically renewed. WHAT ???? 7 days is 7 days -- not infinite. To put salt on the wounds when I log in I get this. Are you kidding me? I CAN'T DEPOSIT WHY AM I GETTING THIS MESSAGE???

Screenshot (5).webp

Also,where on here does it say that I need to manually cancel this request?

Screenshot (4).webp

I used to be your biggest fan. Not anymore.
 

Attachments

  • Screenshot (3).webp
    Screenshot (3).webp
    52.7 KB · Views: 132
Hi barbara12,

I would like to start to explain how the deposit limit works.

When you set a deposit limit it will be the limit over X amount of days. This will be renewed every week until you decide to manually change it by you self. The settings will be changed straight away if you lower the limit from $20 dollar to $15 but it will take 7 days if you increase the limit or remove it completely. You are the only one that can remove it and it will be renewed every week since the time frame you pick is just how much you are allowed to deposit on X amount of days and not when it should disappear. I will talk with our team about the popup that comes up if you have reached your responsible gambling limits.

I will take a look to see what agent that told you that you had 14 days on deposit limit and I hope that we can gain your trust again in the future.

Please feel free to contact me if you have any questions or concerns and I hope you will have a great day.

Br,

Daniel
 
My apologies Dan. It makes sense now. This is a weekly deposit limit NOT a limit for the week. I wish your first agent would have told me.

Oh well. No worries. Being the fool I am I am sure I will be back to depositing regularly despite being yesterday's trash.
 
Hi barbara12,

No worries at all!

I am just happy that I could help out and explain how it works! I will check with the agent to see how we can improve it in the future to make sure that misunderstanding wont happen again to someone else.

Br,

Daniel
 
colinsunderland said:
Hi Dan, how come you allow your affiliates to have adverts that are non ASA and UKGC compliant and lie in what they write? Such as
You do not have permission to view link Log in or register now.
one? You might want to point out to them other affiliates are offering 150 free spins so to say it is an exclusive offer is a lie.
Click to expand...

Hi colinsunderland,

Thank you for pointing this out. I will talk with our affiliate team tomorrow since its quite late today and I will make sure they look into this asap.

Br,

Daniel
 
colinsunderland said:
Hi Dan, how come you allow your affiliates to have adverts that are non ASA and UKGC compliant and lie in what they write? Such as
You do not have permission to view link Log in or register now.
one? You might want to point out to them other affiliates are offering 150 free spins so to say it is an exclusive offer is a lie.
Click to expand...

Hi colinsunderland,

I just want to inform you that our affiliate team have spoken with freespins.uk.com they will update so there is a link to our terms at their earliest and we will follow up to make sure it happens.

We are actually in the process of contacting all UK Affiliates to get our TC's visible with one click as requested by UKGC.

Br,

Daniel
 
Dan you need to fix bloodsuckers too.

It has an annoying problem. for some reason it is the touch version and not the desktop version and it has weird scrollbars in it. I have tried this slot in other casinos and they have the full version that has the animations of the lady with the gun, The touch version has no animations.

So please can you fix it and put up the proper version.

e79de5436de5ce60465e3c0cbce7e01a.jpg


And this is at leovegas below image shows the full version with the correct buttons and not the touch version.

f1ad1a47c7ee5849ca82baae272bd985.jpg


Thanks
 
Last edited:
DreamRJ said:
Dan you need to fix bloodsuckers too.

It has an annoying problem. for some reason it is the touch version and not the desktop version and it has weird scrollbars in it. I have tried this slot in other casinos and they have the full version that has the animations of the lady with the gun, The touch version has no animations.

So please can you fix it and put up the proper version.


And this is at leovegas below image shows the full version with the correct buttons and not the touch version.

Thanks
Click to expand...

Hi DreamRJ,

I have checked the game on our site can't seem to see the issue that you are finding.

bloodsuckers ss.webp

Could you please give me some more information about what you are actually using as your desktop computer?

Br,

Daniel
 
Dan.Videoslots said:
Hi DreamRJ,

I have checked the game on our site can't seem to see the issue that you are finding.

View attachment 82871

Could you please give me some more information about what you are actually using as your desktop computer?

Br,

Daniel
Click to expand...

I am using chrome. I just tested it in firefox and the slot loads the desktop version like it does for u and for me in leovegas. It is strange how It shows the correct one at leovegas and im using chrome with that casino.

And yet here in chrome it shows the touch version. Makes no logical sense.
 
DreamRJ said:
I am using chrome. I just tested it in firefox and the slot loads the desktop version like it does for u and for me in leovegas. It is strange how It shows the correct one at leovegas and im using chrome with that casino.

And yet here in chrome it shows the touch version. Makes no logical sense.
Click to expand...

Hi DreamRJ,

That has me super confused as well, I have personally logged in to both chrome and firefox and both are loading the desktop version. Maybe try clearing the cookies and cache if you haven't done that yet and see if that works. But you have managed to confuse me with how this has happened for you. :)

Br,

Daniel
 
Dan.Videoslots said:
Hi DreamRJ,

That has me super confused as well, I have personally logged in to both chrome and firefox and both are loading the desktop version. Maybe try clearing the cookies and cache if you haven't done that yet and see if that works. But you have managed to confuse me with how this has happened for you. :)

Br,

Daniel
Click to expand...

I have already tried clearing cache lol.

Should I have mentioned that I have been using chrome canary version for videoslots. Because of that other problem I have been having with that cloudflare error message I told u about the other day.

When I try it in normal chrome the correct desktop version works.

And the reason I use chrome canary is because sometimes the cloudflare error isn't there as often in chrome canary as it is with normal chrome, And firefox doesn't show me the cloudflare error what so ever. Only chrome does. If that is any help. But I have a host of other issues with firefox that makes using it impossible, When I use firefox, battle slots don't load and when they do they lag really bad like they are in slow motion all the time. And that also affects real play as well in firefox. So I am in a catch 22 situation at videoslots which ever browser I use I have some problems. I do not have problems playing all the slots videoslots have elsewhere, like for example pragmatic slots are the main culprits that give the cloudflare error message, they work and load fine at leovegas casino. So this cloudflare error is relating to chrome somehow. And not firefox. No idea why.

Also did you check your pm, I sent you a pm about an hour ago :)
 
Today's Release

dxbi7dnt0b.webp

Hello Everyone,

I hope you are all having a great start to the weekend, we have another game release for you today from Greentube! We hope you enjoy it as much as we do.

Columbus Deluxe: It's time to sail to America with Christopher Columbus and his crew. Prepare your treasure map and get ready to discover the Americas of winnings in the Columbus Deluxe video slot from game manufacturer Greentube.
The game is largely inspired by Christopher Columbus and his discovery trip where he discovered the Americas instead of India as was his original intention.

Additional Information:
Min bet: €0.10
Max bet: €50
Paylines: 10
RTP: 95.02%

Today’s game is available for UK players and has trophies and rewards added.

I wish you all the best of luck and I hope you all have a fantastic Friday.

Br,

Daniel.
 
DreamRJ said:
I have already tried clearing cache lol.

Should I have mentioned that I have been using chrome canary version for videoslots. Because of that other problem I have been having with that cloudflare error message I told u about the other day.

When I try it in normal chrome the correct desktop version works.

And the reason I use chrome canary is because sometimes the cloudflare error isn't there as often in chrome canary as it is with normal chrome, And firefox doesn't show me the cloudflare error what so ever. Only chrome does. If that is any help. But I have a host of other issues with firefox that makes using it impossible, When I use firefox, battle slots don't load and when they do they lag really bad like they are in slow motion all the time. And that also affects real play as well in firefox. So I am in a catch 22 situation at videoslots which ever browser I use I have some problems. I do not have problems playing all the slots videoslots have elsewhere, like for example pragmatic slots are the main culprits that give the cloudflare error message, they work and load fine at leovegas casino. So this cloudflare error is relating to chrome somehow. And not firefox. No idea why.

Also did you check your pm, I sent you a pm about an hour ago :)
Click to expand...


Hey DreamRJ,

Will send you a Pm now and discuss all this further.

Br,

Daniel
 
DreamRJ said:
I have already tried clearing cache lol.

Should I have mentioned that I have been using chrome canary version for videoslots. Because of that other problem I have been having with that cloudflare error message I told u about the other day.

When I try it in normal chrome the correct desktop version works.

And the reason I use chrome canary is because sometimes the cloudflare error isn't there as often in chrome canary as it is with normal chrome, And firefox doesn't show me the cloudflare error what so ever. Only chrome does. If that is any help. But I have a host of other issues with firefox that makes using it impossible, When I use firefox, battle slots don't load and when they do they lag really bad like they are in slow motion all the time. And that also affects real play as well in firefox. So I am in a catch 22 situation at videoslots which ever browser I use I have some problems. I do not have problems playing all the slots videoslots have elsewhere, like for example pragmatic slots are the main culprits that give the cloudflare error message, they work and load fine at leovegas casino. So this cloudflare error is relating to chrome somehow. And not firefox. No idea why.

Also did you check your pm, I sent you a pm about an hour ago :)
Click to expand...


I had that Cloudflare problem too couldn't play Paragmatic Plays Game on Chromo but they were working on Firefox and on Fun mode... Discover that finally Deleting Cookie and Clearing Caches worked! Everythings fine now... So jsut delete your Cookie and it should work DreamRJ
 
shaltar said:
I had that Cloudflare problem too couldn't play Paragmatic Plays Game on Chromo but they were working on Firefox and on Fun mode... Discover that finally Deleting Cookie and Clearing Caches worked! Everythings fine now... So jsut delete your Cookie and it should work DreamRJ
Click to expand...

I have deleted cookies and cache. It makes totally no difference for me. It does for 1 load after I clear the cache. But as soon as I refresh after a error that forces a refresh or I change game I then get the cloudflare error again. Believe me I always delete cache everytime I get any type of problems. And on this occasion it is not a total fix. It fixes it for 1 load only then it is back again. I should not have to keep clearing my cache everytime I want to change slot or refresh after an error. that is just plain irritating and annoying.

But thanks shaltar and I hope your well. :) good luck :)
 
lots of issues with these guys lately. I have to keep going to support to get my freespins added since when I claim them they are never there
 
DreamRJ said:
I have deleted cookies and cache. It makes totally no difference for me. It does for 1 load after I clear the cache. But as soon as I refresh after a error that forces a refresh or I change game I then get the cloudflare error again. Believe me I always delete cache everytime I get any type of problems. And on this occasion it is not a total fix. It fixes it for 1 load only then it is back again. I should not have to keep clearing my cache everytime I want to change slot or refresh after an error. that is just plain irritating and annoying.

But thanks shaltar and I hope your well. :) good luck :)
Click to expand...


Deleting cookie is important I found that solution while searching through the web ... The problem comes because of COokie not Cache..
 
Paypal

Do VS have any plans to introduce Paypal - I've recently joined VS and am using my Visa Debit but it is slow - withdrawals of course, miraculously all deposit methods are fast. I know I could create another type of account but I use Paypal on Gala, WH, Sky, Ladbrokes, 888, 777 and others without any issues. If Paypal is in the pipeline for VS then I won't bother with other options. If it isn't I may just give up bothering with VS.
 
Hello Homosap,

I don’t know the answer to this question at the moment,
I will get back to you when I have more information on this.

Have a great evening,

Best Regards,
Daniel
 
Hi mattsgame,

The rewards should have been paid out if there was an reward behind the achievement your achieved. This is just a visual glitch but I will PM you to request your username just to be sure.

Br,

Daniel
 
Valemort said:
Is there an issue with Skrill deposits?

I'm getting the pop up saying: (register.network): (network) when trying to deposit.

Was working okay last night.
Click to expand...

Hi Valemort,

We are right now working on solving the Skrill issue and we hope it will be solved soon. We will keep you all updated regarding this.

The level glitch have now been fixed.

I would like to thank everyone for helping us finding the issue so we can solve them quickly.

Br,

Daniel
 
The Viking said:
for the first couple of weeks i could play the Greentube games, but last few days you have blocked my country as not avalible to play them ?
i can play them anywhere else so any reason why you block them :)
Click to expand...

Hi The Viking,

We are right now in discussion we have right now with greentube regarding that and a few other countries. I will come back to you when we have more information.

Br,

Daniel
 
Today's Release

tsmqvt1rh6.webp

Hello Everyone,

I hope you all had a fantastic weekend, today’s release is coming from Greentube, we hope you enjoy it as much as we do.

Cops and Robbers: Crime doesn’t pay… well, maybe. In the Cops 'n' Robbers video slot, you reward the long arm of the law with free spins when at least three Scatter symbols (the blue siren) land on the reels.
Five sirens trigger a whopping 100 free spins, while four and three symbols give you 25 and 15 free spins, respectively. Besides that, your wins are subject to a 3x multiplier at the end of the feature!

Additional Information:
Min bet: €0.20
Max bet: €40
Paylines: 20
RTP: 95.03%

Today’s game is available to our U.K players and has trophies and rewards added.

I wish you all the best of luck and I hope you all have a fantastic day.

Best Regards,

Daniel.
 
@Dan - Requested a withdraw at 3:41pm last night.

Still not got it? what is the hold up and why has it taken this long and I still haven't had it?

I usually get them within 30 mins. This better not be a new thing and they now take this long, otherwise I will be not playing at videoslots again. this is clearly unacceptable.

Thanks
 
DreamRJ said:
@Dan - Requested a withdraw at 3:41pm last night.

Still not got it? what is the hold up and why has it taken this long and I still haven't had it?

I usually get them within 30 mins. This better not be a new thing and they now take this long, otherwise I will be not playing at videoslots again. this is clearly unacceptable.

Thanks
Click to expand...


That happened to me too three times, out of 200 withdrawals. For me VS still the fastest paying online casino. What method of withdrawal do u use?
 
Je Dc said:
That happened to me too three times, out of 200 withdrawals. For me VS still the fastest paying online casino. What method of withdrawal do u use?
Click to expand...

Neteller
 
DreamRJ said:
@Dan - Requested a withdraw at 3:41pm last night.

Still not got it? what is the hold up and why has it taken this long and I still haven't had it?

I usually get them within 30 mins. This better not be a new thing and they now take this long, otherwise I will be not playing at videoslots again. this is clearly unacceptable.

Thanks
Click to expand...

are there no room for errors...clearly unacceptable?
 
I sent you a PM @Dan
 
Hi DreamRJ,

It seems like we had a small technical issue last night with withdrawals and should be fixed anytime soon. We are still having a few problems after having the maintenance on our servers but we seem to have everything almost sorted now.

I do apologize for the delay on the withdrawal and I can assure you that our goal is always to proceed our withdrawals as we use to.

Br,

Daniel
 
Dan.Videoslots said:
Hi DreamRJ,

It seems like we had a small technical issue last night with withdrawals and should be fixed anytime soon. We are still having a few problems after having the maintenance on our servers but we seem to have everything almost sorted now.

I do apologize for the delay on the withdrawal and I can assure you that our goal is always to proceed our withdrawals as we use to.

Br,

Daniel
Click to expand...

So why didn't live chat tell me that information?

Why did I have to resort to posting on CM to get the answers?

Did you get my PM?

Thanks
 
DreamRJ said:
So why didn't live chat tell me that information?

Why did I have to resort to posting on CM to get the answers?

Did you get my PM?

Thanks
Click to expand...

Hi DreamRJ,

It took a while to find the reason the issue from the first reports starts to come in. Sadly it was 03:30 in the morning and we didn't have all recourses at the office but they are now working on fix the issue and you should have the money shortly.

Yes, I received your PM and I will reply to you soon.

Br,

Daniel
 
Dan.Videoslots said:
Hi DreamRJ,

It took a while to find the reason the issue from the first reports starts to come in. Sadly it was 03:30 in the morning and we didn't have all recourses at the office but they are now working on fix the issue and you should have the money shortly.

Yes, I received your PM and I will reply to you soon.

Br,

Daniel
Click to expand...

Hi DreamRJ,

The issue has now been solved and the money should be on the way.

Br,

Daniel
 
Today's Release

1bd5zvi3ao (1).webp

Hello guys,

I hope you all have a great day!

Here are the today's releases : Clockwork Oranges from Greentube, and Osiris from Game Lab via NYX.


Clockwork Oranges

The Clockwork Oranges video slot comes with 5 reels, 3 rows and 20 paylines. The winning combinations are determined from left to right on the lines and you can choose how many paylines between 1 and 20 you wish to keep active.

Additional Information :

Min bet : €0.20
Max bet : €40
Paylines: 20
RTP : 95.07%



Osiris

The bonus feature of the Osiris video slot is activated when three or more Scatters land anywhere on the reels. The bonus feature you receive depends entirely on how many Scatters land on the wheels: in fact, three Scatter symbols activate the "Ausir" feature, which rewards you with 9 free spins. Any winning paylines you land which feature one or more Wilds will be multiplied by 3x during this feature.

Additional Information :

Min bet : €0.50
Max bet: €80
Paylines: 50
RTP : 97.09%



All games have trophies and rewards added, and all games are available to our UK players.

I wish you all the best of luck!

Best Regards,

Daniel.
 
Hi everyone,

I have some updates regarding our Joker feature in Battle of Slots. It´s now up and running again but before when we had issues it was just a visible glitch so the Joker feature was working but not showing. We are sorry for any inconvenience this may have caused.

Br,
Daniel.
 
Click here for our Videoslots Review
Read more about Videoslots in our in-depth review

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