Videoslots - Newly Accredited

[RichyJ75]

Ha! I have lost way more then I am happy to say at VS. BUT! And it's a big but! It has nothing to do with not cashing out when I should, I only reached 700 dollars, and wont say how much I have deposited in a year. VS is very convenient, and should be met with " for entertainment purposes only". They stepped up to the plate when I was sick, where as no other casino except Trada did, and for that, I am grateful. I really think and this is just my opinion, that they have way too many games. And maybe that can cause problems? I also think they need to treat their VIP players better. * hint, hint Dan

Hell yes, loads of games and so many favourites!!! I have to be soooooo strict in how I play there. Sometimes less is more. I would hate to try all the games in fear of finding others I like and having major dilemma on my hands when playing there and which one to choose!!!

 

[bebo67]

Hell yes, loads of games and so many favourites!!! I have to be soooooo strict in how I play there. Sometimes less is more. I would hate to try all the games in fear of finding others I like and having major dilemma on my hands when playing there and which one to choose!!!

Hahaha, you crack me up!

 

[RichyJ75]

Hahaha, you crack me up!

Yep, I am the typical kid in a candy store - need to try them all, but mature enough to know that the consequences would be dire!!

 

[slotmaster]

I can concur that deposits go fast now at vs, Still the same lot's of disconnects and error messages (well today for error messages, But things worked better towards the end) equals starting to question why even play there,lol. I lasted 6 hours on a deposit on the horrible run playolg site and doing o.k. at the live casino both of which I profited.

It's not the same now with no netent. If they do get real time gaming slots than my interest will peak again.

 

[spintee]

There is one thing you have to praise VS for and I always forget this untill I took about 20 headache pills after playing other sites. And that it is basically error free. Ok so I have run into a few errors on my last few deposits but compare to other sites its a breath of fresh air. You can actually play and enjoy knowing its just about error free yet on other sites you just waiting for the error. 5 spins 10 spins 20 spins constant feking errors

Just finished a session on another site and constant errors, And that is one of the other reason I play at VS and alot forget you rarely see errors, And that is most likely why we not getting a good run, We are getting the same amount of play its just that with all the errors on other sites it takes 20 times long to play our money out

I would rather have 10 minutes of error free enjoyment than playing 2 hrs with constant error and banging head ache and pissed off.

 

[helenakp]

I dont know how much any of you deposit at Videoslots monthly but today is the first day i got that message that i am not eligible for the free spins,this month i made around 120 euros of deposits and i still dont qualify really shocking ....

anyways i found the code in one forum....

 

[brianmon]

After taking the fruit warp promotion of 150 free spins today. the reward activated, but the spins never credited. I then spent an hour with 3 different CS agents trying to convince them the problem wasn't at my end.

First agent - clear cookies and cache, = yeah right, like that ever does anything in cases like this

(unfortunately I didn't save the chat)

Second agent

Your Question: hi. I've just activated 150 spins on fruit warp, as per the UK150FRUITMAY17 promotion. The pop up confirmed the activation and opened the game. But the free spins hadn't been credited.
Please wait, an operator will be with you shortly.
You are now chatting with Jonatan P (Customer Support) - English
06:53Jonatan P: Hi there.
06:53Jonatan P: How are you doing?
06:53brian : fine thank you
06:54Jonatan P: Glad to hear that. Which Internet Browser are you using at the moment?
06:54brian : chrome
06:54Jonatan P: Can you please clear your Cookies & Cache and see if the free spins appears.
06:55brian : i was told to do that by another agent, and i've already done it
06:58Jonatan P: Please try it again.
07:00brian : ok. but it won't change anything. if the spins haven't been credited by your system, then nothing i do at my end is going to change that


Third agent

Your Question: I've just activated 150 spins on fruit warp, as per the UK150FRUITMAY17 promotion. The pop up confirmed the activation and opened the game. But the free spins hadn't been credited. I've been told by 2 agents to clear my cache etc.
Please wait, an operator will be with you shortly.
You are now chatting with Leena R - English
07:04Leena R: Hello Brian.
07:04brian : hello
07:04Leena R: Let me see.
07:08Leena R: Are you using PC or phone to play?
07:08brian : pc, using chrome
07:09Leena R: And you also activated the spins from computer+
07:09brian : Yes
07:10Leena R: What happens when you open it in another browser?
07:11brian : exactly the same. if your system hasn't credited them then I don't see what difference it makes
07:12Leena R: I can see from your account that the spins have been activated.
07:13brian : Yes. but the game just opens up as 'normal' there are no free spins there to play
07:13Leena R:

You do not have permission to view link Log in or register now.

07:14Leena R: Can you open this one and send me the information?
07:14Leena R: Have you tried with any other device?
07:14brian :
YOUR WEB BROWSER IS:
Chrome 58 on Windows 10
IS YOUR WEB BROWSER UP TO DATE?
✓ Your web browser is up to date.
SHARE YOUR SYSTEM INFO WITH TECH SUPPORT
Email | Twitter | Link
whatismybrowser.com/w/YMZHEXD
YOUR WEB BROWSER'S CAPABILITIES:
Is JavaScript enabled? Yes How to enable JavaScript
Are Cookies enabled? Yes How to enable Cookies
Are Third-Party Cookies enabled? Yes How to enable third-party cookies
Is Flash installed? Flash 25.0 is installed✓ Up to date
Is Java installed? Java is not installed, or is disabled How to install Java

07:16brian : No. but it's obvious that, even though the spins have been activated. they just haven't been credited. my browser or device isn't going to change that
07:17Leena R: Sometimes there can be a delay and when you open it somewhere else you can play them.
07:18Leena R: Can you open the game now and tell me what it says.
07:19brian : well not on this occasion
07:19Leena R: Did you open it?
07:20brian : it doesn't say anything. it just opens as normal as though i'm going to play with cash with a default bet value of £1.00
07:20Leena R: Can you open it incognito mode and play a spin?
07:22brian : It opens exactly the same in incognito. but I have no balance to play a spin
07:25Leena R: Press spin.
07:26brian : it tells me i don't have enough money and opens the bet size screen
07:29Leena R: Ok. I will add you couple of free spins to that game, activate them, and open the game.
07:32brian : they didn't work the first time i opened the game. but did the second time. the 150 still haven't appeared though
07:37Leena R: I will send the issue to the game provider.
07:37Leena R: They will look into it and get back at you by e-mail.
07:37brian : ok
07:38Leena R: Great.

So FINALLY, it's not a problem at my end. But nothing has been sorted

I should send them an invoice for my time

EDIT:

The reward was re-credited and worked his time. I don't know why CS couldn't have done that in the first place

 

[curremon]

I dont know how much any of you deposit at Videoslots monthly but today is the first day i got that message that i am not eligible for the free spins,this month i made around 120 euros of deposits and i still dont qualify really shocking ....

anyways i found the code in one forum....

Lots.... no code here either...
My wife got code and she deposits maybe 10e per month

 

[Dan.Videoslots]

I dont know how much any of you deposit at Videoslots monthly but today is the first day i got that message that i am not eligible for the free spins,this month i made around 120 euros of deposits and i still dont qualify really shocking ....

anyways i found the code in one forum....

Hi Helenakp,

Here at Videoslots we try to reward and offer promotions to several different players every week.
If you haven't received anything this week, I highly recommend you to continuously check your news feeds every now and then as we are currently offering a lot of different promotions.

Br,
Daniel.

 

[helenakp]

Hi Helenakp,

Here at Videoslots we try to reward and offer promotions to several different players every week.
If you haven't received anything this week, I highly recommend you to continuously check your news feeds every now and then as we are currently offering a lot of different promotions.

Br,
Daniel.

Hi Dan i can assure you i am always checking but i have never received any offer from you and as i can see many players receiving great offers from your casino ....

 

[curremon]

Hi Dan i can assure you i am always checking but i have never received any offer from you and as i can see many players receiving great offers from your casino ....

Thats cause there is no offers... Only offers from videoslots during last couple years are tuesday spins (not anymore i think), cashback , race, couple snailmail letters per year. thats it

 

[helenakp]

Thats cause there is no offers... Only offers from videoslots during last couple years are tuesday spins (not anymore i think), cashback , race, couple snailmail letters per year. thats it

Snailmail you said nope,never received any...i even asked Dan will i receive any offer as the 100% and free spins they been offering this few months,got answer maybe if my country will qualify,but we both know that will never happened

 

[curremon]

Snailmail you said nope,never received any...i even asked Dan will i receive any offer as the 100% and free spins they been offering this few months,got answer maybe if my country will qualify,but we both know that will never happened

Hehe... i think same shit is happening here what happened to guts after promotionmanager changed... guts had good offers back then.. now if free spins will come, they are allways on 10p games , also campaings with progress bar has become their new " thing" .. Wager 500e = get 20 free spins on 10p stake...

 

[helenakp]

Hehe... i think same shit is happening here what happened to guts after promotionmanager changed... guts had good offers back then.. now if free spins will come, they are allways on 10p games , also campaings with progress bar has become their new " thing" .. Wager 500e = get 20 free spins on 10p stake...

yeah thats why i stopped depositing at Guts,3 months ago i made 500 euros deposits in less then 2 hours and when i asked for some bonus they say hmm... hmm..let me check and gave me 18 euros bonus

 

[nikantw]

Same here, going to be a lot of unhappy people about this, myself included.

I mean why the change from the norm? What's the new criteria here? Does depositing during the week now exempt you from freespin Tuesdays, or does making a withdrawal during the week exempt you? Where's the consistency with this?

I didn't even get the UK150FRUITMAY17 snail mail, what's their bloody deal?

I'll speak with my wallet.

For the record I'm not being a petty bastard about missing some silly freespins (Or am I? ), but it's about how players Loyal to them for years seem to be in the back of their mind and it's been discussed many many times and still they continue on with it.

Same here. I want to know what the real deal is and not the
"Here at Videoslots we try to reward and offer promotions to several different players every week"
thing.

Are Tuesday fs just for vips in uk and Germany from now on?
Is it going to be for 1 different country every week?
Is it going to be for 100 people every week?
Did you lose too much money from those fs?

 

[curremon]

Same here. I want to know what the real deal is and not the
"Here at Videoslots we try to reward and offer promotions to several different players every week"
thing.

Are Tuesday fs just for vips in uk and Germany from now on?
Is it going to be for 1 different country every week?
Is it going to be for 100 people every week?
Did you lose too much money from those fs?

Maybe if you CLEAR YOUR COOKIES you will get email offers or snailmail.. or maybe you have to get SCREENSHOT of your SNAILMAIL letter you never received ?

 

[nikantw]

I think the Battle Weekends have also been replaced with the "who is gona bet more" thing. :bubbles:

 

[citizenx]

Just a quick note to say the BS answer I had about the missing voucher code this morning is pretty poor form on your part.

Not the way to treat a long standing and loyal customer.

What was it, a couple of pounds with of free spins and not worthy of them?

Disgusting.

 

[Dan.Videoslots]

Hello everyone.

I appreciate that you guys take the time to explain how you feel about this, I will take it with me.

The reason we ask you to clear cookies and cache is because it is the first step of the troubleshooting procedure that we have, and for a lot of issues this is often the solution. I understand it can feel repetitive, but this step needs to be performed before we can start looking at the other possible causes.

Best regards,
Daniel.

 

[citizenx]

Hi Helenakp,

Here at Videoslots we try to reward and offer promotions to several different players every week.
If you haven't received anything this week, I highly recommend you to continuously check your news feeds every now and then as we are currently offering a lot of different promotions.

Br,
Daniel.

I highly recommend you adjust your approach or you're gonna piss a lot of people off.

 

[greylady]

I didn't get the free spins either, not too bothered.

Just a suggestion, maybe if everyone had been advised prior to pulling the promotion or changing the criteria, there might not have been such a backlash, it's about keeping you're customers informed. I don't doubt Videoslots have their reasons but when people have been receiving free spins for a sustained period of time, then it becomes the norm to them, customer service is all about keeping you're customers informed so maybe next time huh?

 

[helenakp]

Yeah thats sounds like an good idea,adding some criteria so i would know will i qualify or not would be much easier for me,like Next and Wildslots casino,when i deposit this month i know i qualify for those free spins all month,it doesn't matter if they are 5 or whatever

 

[nikantw]

....there might not have been such a backlash....

I have the solution for VS, just make sure all CM members are "randomly selected" for all promos!

 

[geordiecolin]

I do feel for those who have not had much luck at Videoslots but I feel that we have been so spoilt by them over the past few years or so that it creates outrage when they adjust this free spins Tuesdays to being customer specific.
I'm not defending how VS approach all of their promo's because I am not armed with all of the facts. But if losing a few free spins per week is what it takes in order for VS to maintain what else they offer then I do not care about it

 

[greylady]

I do feel for those who have not had much luck at Videoslots but I feel that we have been so spoilt by them over the past few years or so that it creates outrage when they adjust this free spins Tuesdays to being customer specific.
I'm not defending how VS approach all of their promo's because I am not armed with all of the facts. But if losing a few free spins per week is what it takes in order for VS to maintain what else they offer then I do not care about it

I don't have an issue with them removing the free spins every Tuesday, how could they sustain it as they are opening up to new countries etc. As member numbers increase, rewards will become less, it's like a business model. I think it was the way it was undertaken that appears to have got people's backs up - no warning and not understanding the criteria to be awarded after the change as some people still seem to have received them.

 

[Dan.Videoslots]

Hi Guys!

Hope you’re having a great week, as today we bring you two new online slots to our ever-expanding list of casino games on Videoslots.com!

Our latest releases come from NetEnt and Playngo, which surely need to introduction when it comes to slot games.

Copy Cats: This new video slot from top developers NetEnt which guarantees hours of fun. The Copy Cat feature will see you land one of the cats or the “wild” cat stacked on the first reel to substitute all other cat symbols on reels 2, 3, 4 and 5.

Additional Information:
No of Paylines: 25
Min Bet: 0.25
Max Bet: €125
RTP: 96.76%

Multifruit 81: Play’n GO takes us back to the eighties with Multifruit 81, a 4-reel online slot with no less than 81 fixed winning paylines. With a Return to Player Ratio of 96.55%, Multifruit 81 allows you to bet from as little as € 0.02 all the way up to € 100.

Additional Information:
No of Paylines: 81
Min Bet: 0.10
Max Bet: €100
RTP: 96.55%

These games have had trophies and rewards added and are available for UK players.

Wishing you best of luck!

Best regards,
Daniel.

 

[spintee]

Hi mate.

I have nothing against what you guys do to try and help us out and VS always give something back but you have to look at it from the players point of view

Every week we hear the same thing that you will take it to the board and thats the last we hear about it

Nothing is 100% clear such as the cash back or weekly spins. Picking and choosing random players to receive free spins is one way to lose customers, thats if it is random

I thought you would want to dish out free spins to loyal customers who may of not deposit in a few days, without a doubt if I received free spins today I would of bet my life you would of got a deposit of me.

this month

depo £175

withdraw £20

Weekend booster x3 = £3.45 thats including from some play the priveous month

casino race x2 =8.50

bonus pay out =£4 from the 10% increments

I received no rewards in this time either and the icing on the cake no free spins today which I am not complaing about.

I made 11 deposits over 5 days with a loss of £155 so far this month. And I havent really played much either on the site due to no incentive, as I would normally play a hell of a lot more than I have done.

Things have really slowed down and reason I have not deposit as much, Take note I am a small roller and play on many of sites and the money adds up when just losing with nothing back. Just them few spins on tuesday makes players abit happier,

I nether moan when I lose or complain I want free spins, I just expect a little bit more back from sites, Not because I have lost but due to planty of sites that are willing to give a little and take your hard earned cash

Nearly forgot, the free rolls I have not qualified for either

Hello everyone.

I appreciate that you guys take the time to explain how you feel about this, I will take it with me.

The reason we ask you to clear cookies and cache is because it is the first step of the troubleshooting procedure that we have, and for a lot of issues this is often the solution. I understand it can feel repetitive, but this step needs to be performed before we can start looking at the other possible causes.

Best regards,
Daniel.

 

[Dan.Videoslots]

Hey everyone.

The changes that you guys help me do is part of a process that takes time, but I promise you that each and every message I get and promise to bring with me gets to the correct person.

Best regards,
Daniel.

 

[colinsunderland]

Hey everyone.

The changes that you guys help me do is part of a process that takes time, but I promise you that each and every message I get and promise to bring with me gets to the correct person.

Best regards,
Daniel.

So why did most of us not get the free spins this week? I understand they are free, but considering you don't do any deposit bonuses, it does leave a sour taste in the mouth considering most people who have commented have made deposits, is it a case of screw your loyal customers?

 

[spintee]

So why did most of us not get the free spins this week? I understand they are free, but considering you don't do any deposit bonuses, it does leave a sour taste in the mouth considering most people who have commented have made deposits, is it a case of screw your loyal customers?

Didnt you hear why? its all RANDOM

Its also left a bitter taste in my mouth, its not just about the free spins but the way its done.
I know not every site canot please every one but just do not understand why they do it to loyal players

I have no problem with the site but I have the way they RANDOM do stuff, they always give somthing back but even that is shrinking quicker than an ice cube in the sun.

If some one wants to play with not botherd about bonus or dodgy rules than yes fantastic place to play without worry, but most of us like a little something as we are not all rich or can afford £6 spins

Forget the small fry even thou we are the ones probs funding the big spenders, Take note to all sites that if you kill all the small fry off than the bigger fish will not survive

 

[nikantw]

The fs thing looks like nobody in VS knows what the deal is, or they don't want to say.
Last info says "randomly selected". Ok, how many? How big is the pool of names they were selected from? Is it all accounts? Does everyone get the same chances to be selected? What are those chances?
Why not the old "first 5000" system? If it is too big for you make it 1000, it is better than what you did today.

 

[Jasminebed]

Hello everyone.

I appreciate that you guys take the time to explain how you feel about this, I will take it with me.

The reason we ask you to clear cookies and cache is because it is the first step of the troubleshooting procedure that we have, and for a lot of issues this is often the solution. I understand it can feel repetitive, but this step needs to be performed before we can start looking at the other possible causes.

Best regards,
Daniel.

I get that it is the first step. Back in the days I did tech, I asked people to power down, wait a minute, and power back up. But for established customers, I'd suggest phrasing it "Have you cleared cache and cookies yet?" And if someone states they already tried that, please don't ask them to do that again.

As a Canadian, I've gotten used to the fact I rarely get the freespins, as many times they are on games not allowed in my country, and that could be true also for my UK friends.

I'd rather get free spins less often and have them remain wager free.

 

[Chipkin9]

While I didn't say anything in this thread about the Tuesday freespins "Calamity", I did make my point about it in the Freespins thread.

But with a bit of refection, I think we should all step back and accept the decision and that Dan didn't make this silly decision. He busts his balls all day on this forum answering people and dealing with our whinging, so maybe we should cut him some slack and just get on with it for today.

I realized that Dan is sitting there somewhere, maybe at a desk, maybe at home, maybe even a cruise ship in the Mediterranean and we are contributing to whether Dan has a shit day or a really shit day

Thanks for putting up with us Dan

 

[citizenx]

Just had this email. The right decision I feel.

Guys listen. If you're gonna change something people are used to, why not at least float the idea with users first to avoid this kind of annoyance going forwards?

 

[spintee]

Your missing the point chiper

No one is blaming Dan or giving him an hard time, we know how much he puts in around here but without being rude that is what he is here for, and that is to listen to our side of things. Casino have been made up by this community only for them to let us down big time. I am not including VS here (yet) as in letting us down that is but belive it many of casino have took advantage of well respected members here including the boss.

He has even had to jump in many of time to remind reps this is not a place for beta tests and promote. You have to earn that right

We are trying to make things better or FAIR not just for the players because it does not take a genuis to work out if players are happy than the casino will be more happier

I have always said VS is trusted site and a good site, but this does not mask the fact that things are not as good as they used to be, I know its been pointed out that we are used to alot of stuff but in my shoes thats not the case. I am looking at others point of view as well

While I didn't say anything in this thread about the Tuesday freespins "Calamity", I did make my point about it in the Freespins thread.

But with a bit of refection, I think we should all step back and accept the decision and that Dan didn't make this silly decision. He busts his balls all day on this forum answering people and dealing with our whinging, so maybe we should cut him some slack and just get on with it for today.

I realized that Dan is sitting there somewhere, maybe at a desk, maybe at home, maybe even a cruise ship in the Mediterranean and we are contributing to whether Dan has a shit day or a really shit day

Thanks for putting up with us Dan

 

[spintee]

What will be given out to loyal players???

Free spins or information about changes?

And what is loyatly ? being kept in the dark, is loyatal someone who deposits once a week or fortnight? somebody whos lost 1k? somebody who has been signed up a few years? and thats the problem we are not being told

Its like saying ok guys your all getting abit of string this week, yes great stuff but how long is that bit of string

Just had this email. The right decision I feel.

Guys listen. If you're gonna change something people are used to, why not at least float the idea with users first to avoid this kind of annoyance going forwards?
View attachment 78611

 

[citizenx]

What will be given out to loyal players???

Free spins or information about changes?

And what is loyatly ? being kept in the dark, is loyatal someone who deposits once a week or fortnight? somebody whos lost 1k? somebody who has been signed up a few years? and thats the problem we are not being told

Its like saying ok guys your all getting abit of string this week, yes great stuff but how long is that bit of string

Yes this related to FS.

I don't really care beyond the fact that I always got the FS and this week I didn't. If I keep getting them then that's it solved for me.

 

[bebo67]

What the heck am I missing> Are Tuesday email free spins only for the selected few now????????? Is that why I did not get one today? Please, tell me this not to be true!

 

[lockinlove]

You know you played alot when you get $28 in cashback in one day mostly betting .60 - .80 and still ending the day with a nice profit too

Did a few hail mary bets on this a few mins ago and hit it on my 4th spin. Bonus paid $50 so almost $800 hit

I am now down only $350 on videoslots when just 2 months ago I was down $9000. That feels like a really big win in my book

 

[Chipkin9]

Your missing the point chiper

No one is blaming Dan or giving him an hard time, we know how much he puts in around here but without being rude that is what he is here for, and that is to listen to our side of things. Casino have been made up by this community only for them to let us down big time. I am not including VS here (yet) as in letting us down that is but belive it many of casino have took advantage of well respected members here including the boss.

He has even had to jump in many of time to remind reps this is not a place for beta tests and promote. You have to earn that right

We are trying to make things better or FAIR not just for the players because it does not take a genuis to work out if players are happy than the casino will be more happier

I have always said VS is trusted site and a good site, but this does not mask the fact that things are not as good as they used to be, I know its been pointed out that we are used to alot of stuff but in my shoes thats not the case. I am looking at others point of view as well

Oh, no I completely agree with you Terry, of course this is what Dan is here for and he has to deal with these issues and do his best to appease us. But I just can't help but feel sympathetic towards him since it was some other arseholes decision to open this can of worms

 

[bebo67]

Oh, no I completely agree with you Terry, of course this is what Dan is here for and he has to deal with these issues and do his best to appease us. But I just can't help but feel sympathetic towards him since it was some other arseholes decision to open this can of worms

I don't get mad often but when I do LOOK OUT! I am furious!!!!!!!!!!!!! I have been dumping money into that casino the last year, with only able to make a few withdrawls. I know it is my doing only, and with the amount that I did dump in, if I had known I had cancer at the time, I wouldnt of, and would not have had to do a GoFund me. I am glad Dan did his part to donate, and I am thankful for that. But to Have a VIP host that NEVER checks up on you, and turns you down when you have to ask for free spins, which I have asked 3x's in over a year. And now this? I am closing my account Friday after my cashback. Just to let everyone know. No it wasn't a case of not knowing when to stop playing when it comes to with drawl.

 

[spintee]

Oh, no I completely agree with you Terry, of course this is what Dan is here for and he has to deal with these issues and do his best to appease us. But I just can't help but feel sympathetic towards him since it was some other arseholes decision to open this can of worms

Exactly my friend, I am not saying its hes job so he deserves the prikily end of the stick and hopefully he relies that no one is blaming him. He can only do what he is told.

I do feel for him as he must get alot of requests and it all goes back to good old Dan if not sorted

Hopefully he can have a break next week when the weekend free battle is on than beack to normally when people only won 6 goes

 

[Dan.Videoslots]

Hey everyone.

I just want to say that I appreciate the concern you guys have for me, but I understand that this is not personal and I am not the slightest bit offended, actually I am grateful as I am here to help you guys and to make sure that your voice is heard. So please keep messaging me and let me know what you think, and I will do my best to keep us improving.

Best regards,
Daniel.

 

[bebo67]

Hey everyone.

I just want to say that I appreciate the concern you guys have for me, but I understand that this is not personal and I am not the slightest bit offended, actually I am grateful as I am here to help you guys and to make sure that your voice is heard. So please keep messaging me and let me know what you think, and I will do my best to keep us improving.

Best regards,
Daniel.

You're a good guy Dan, and I wish nothing but the best in your future.

 

[greylady]

I am the first to admit that I am not Videoslots greatest fan but if you step back, remember VS is a business and a business is there to make money first or it just would not survive. It would appear, in my view anyway, that VS membership has maybe exploded significantly of late and maybe the free spins were just not viable, I can understand that from a business point of view - most businesses make cutbacks at some point or other.

On the other hand I can understand people being annoyed as it was implemented without any information being provided to the members. I have said it before and I will say it again the number one rule of customer service is keeping people informed as no-one likes to be ignored or being kept updated.

I only hope VS doesn't grow too big for it's boots, so to speak, as is the way with some other well known brand casino's

 

[bebo67]

I am the first to admit that I am not Videoslots greatest fan but if you step back, remember VS is a business and a business is there to make money first or it just would not survive. It would appear, in my view anyway, that VS membership has maybe exploded significantly of late and maybe the free spins were just not viable, I can understand that from a business point of view - most businesses make cutbacks at some point or other.

On the other hand I can understand people being annoyed as it was implemented without any information being provided to the members. I have said it before and I will say it again the number one rule of customer service is keeping people informed as no-one likes to be ignored or being kept updated.

I only hope VS doesn't grow too big for it's boots, so to speak, as is the way with some other well known brand casino's

Hi Grey lady. I agree about the business part. But for every new game that is added to the site, and we are at what now, 1600? Each game costs money! There is NO need for that many games! And no new games have been added to the battles, so they are not losing money there.
Loyalty to your paying customers should ALWAYS come first, there should be a balance and there isn't. I have np closing my account this weekend. My cashback is 12 dollars after depositing 500. Very sad indeed but thats the way its been. And CS told me once I close my account I can never open it again. Really?????????? No problemo!

I am stepping away from here to cool down. And I have treatment in a couple of hours.

 

[greylady]

Ah but are members on here, not just small fish in a rather large pond to VS

 

[Sonict]

On the off chance you change your mind. I recommend NOT CLOSING your account even if you don't come back. You should go in your profile and disable all email / phone / etc notifications and that in effect will have your account "closed" since you will receive no so called SPAM when you have stopped playing, but also gives you a chance in the future to return. Interlog did this last month and he regrets it now since he can't reopen it and he only wanted to take a short break from slots at the time.

I highly suggest that you DO NOT CLOSE your account, but disable all "Opt-ins" as that will in effect do the same thing and if / whenever you decide to come back, you won't be screwed for making a decision that you feel is right at this current time.

Enjoy your break from VS and hope you do well at other casinos bebo67.

 

[spintee]

I am the first to admit that I am not Videoslots greatest fan but if you step back, remember VS is a business and a business is there to make money first or it just would not survive. It would appear, in my view anyway, that VS membership has maybe exploded significantly of late and maybe the free spins were just not viable, I can understand that from a business point of view - most businesses make cutbacks at some point or other.

On the other hand I can understand people being annoyed as it was implemented without any information being provided to the members. I have said it before and I will say it again the number one rule of customer service is keeping people informed as no-one likes to be ignored or being kept updated.

I only hope VS doesn't grow too big for it's boots, so to speak, as is the way with some other well known brand casino's

True that business is a business so they should put a business head on,

If you go to a take away daily and like every Friday they give you free beer than one day you go in and they say sorry no beer but yet giving someone who is only bought from that take away a few times loads of beer ? what would you do, I would say F$$k you dick I go down the road for my food. Why would you want to eat there agian, not only that but when you ask why, they shrug there shoulder

I forget the word now, Clarification I think would not go a miss, no good saying random people or pick names out the hat, Any decent busniess practice should be well in advanced for info, its all about planning ahead so every think is coverd

 

[spintee]

Ah but are members on here, not just small fish in a rather large pond to VS

Youll be suprised