Videoslots - Newly Accredited

[LOOKAWAY]

This is a new one for me.

Your Question: Hi, I get this error message when I try to withdrawal "To be able to withdraw with this method, the majority of your deposits need to have been made with this withdrawal alternative." Both my deposits leading to this withdrawal are from my credit card.

Please wait, an operator will be with you shortly.
You are now chatting with Isabel M (Customer Service) - English

13:08Isabel M:
Hello xxx. I see your problem, let me just take a look at your account.

13:08Timothy:
Okay.

13:11Isabel M:
Ok, the issue is just as stated in the error message you received. Due to security reasons you can only withdraw with the same method you have made the majority of your deposits with. In your case that would be Neteller.

13:12Timothy:
Nether come across this before you normally withdraw from deposit method and casino are strict in enforcing that.

13:13Isabel M:
You can read about this in our "Terms and Conditions" which you have read and accepted.

13:14Timothy:
How much more do I have to deposit threw Credit Card before I can withdraw from it?

13:15Isabel M:
Please verify your username first.

13:15Timothy:
xxx

13:15Isabel M:
This is not your username.

13:15Timothy:
Sorry, it's xxx

13:15Timothy:
xxx is my tournament username.

13:17Isabel M:
Ok thank you. Currently you have deposited 100 GBP with Wirecard and 2343 GBP with Neteller so that means you would have to deposit quite a bit to be able to withdraw with a credit card. Ofcourse you can always deposit through regular Bankwire.

13:17Timothy:
Okay bye.

13:18Isabel M:
Glad to help.

 

[geordiecolin]

Haha thats terrible, so bad, I thought I would waste a euro try try to do worse, but I failed lol. I am guaranteed either 1st or 2nd place in the fisticuffs one though so all good

EDIT: I did a couple of rebuys and n the last set of 40 spins won an amazing 7 coins hahaha
Another slot to add to my never play with real cash list!

Maybe we should have a battle thread of lowest scores?
I enjoy the battles because it gives me a good idea of what new ( to me) games to play and which to avoid

 

[colinsunderland]

ok, so this is where I get shouty with customer service, bear in mind I have been encouraged to deposit using Skrill while this has been ongoing.


Go to make a small withdrawal by Skrill as obviously my card can't be used and get this

Skrill Error
Deposit sum:: To be able to withdraw with this method, the majority of your deposits need to have been made with this withdrawal alternative.

currently on live chat at the moment, Dan if you read this before it ends you better get over and slap Johan off his seat and take over, he's already talking shit and lying to me again, going to post the full chat log on here when it ends to show what terrible customer service is

 

[Dan.Videoslots]

Hi colinsunderland,

Have you tried to make a withdrawal to your card and what message do you get if it doesn't work, it would be great if you could provide me with a screenshot so we can look in to this.

Br,

Daniel

 

[colinsunderland]

Hi colinsunderland,

Have you tried to make a withdrawal to your card and what message do you get if it doesn't work, it would be great if you could provide me with a screenshot so we can look in to this.

Br,

Daniel

No because I have no faith in it working and don't want to withdraw and spend weeks with you saying 'well it went through fine our end, ring your bank'

My last 2 deposits have been by skrill, therefore according to your terms and conditions, I can withdraw to them, so why can't I?

I suggest you have a look at the chat log between me and Lying Johan

 

[colinsunderland]

Hi colinsunderland,

Have you tried to make a withdrawal to your card and what message do you get if it doesn't work, it would be great if you could provide me with a screenshot so we can look in to this.

Br,

Daniel

Johan is one of the people who was lying to me about needing ID

Johan H:

Hi Colin. How are you?

14:01Colin:
Hi Johan, I somehow knew we would end up on chat

14:01Colin :
I want to make a withdrawal by skrill but cant

14:01Colin :
Skrill Error
Deposit sum:: To be able to withdraw with this method, the majority of your deposits need to have been made with this withdrawal alternative

14:01Colin :
I obviously can't by card so can you manually do it please

14:02Johan H:
Well, it was bound to happen eventually that we meet here.

14:02Johan H:
One moment and I will have a look.

14:02Colin :
thanks

14:03Johan H:
Skrill is not a option right now, since you have deposited a lot more with credit card. As it is right now, you are going to have to withdraw using a normal bank wire withdraw.

14:03Johan H:
However, once you account is empty. Your balance is 0. We can reset you deposit methods to 0.

14:03Johan H:
And after that in the future you could withdraw using skrill.

14:04Johan H:
But we can not reset while there are funds on the account

14:04Colin :
erm no i don't want to do a wire transfer, it takes longer and it isn't verified which means I have to go through all that again

14:07Johan H:
Well, wire transfer is what is available right now.

14:09Colin :
and i can't do that method for various reasons which I'm not going into. Customer service, including YOU, have ENCOURAGED me to deposit by another method while this is ongoing, not once have you happened to mention that if I do I can't withdraw using the same method? Why is that? Encouraging players to spend money but failing to mention it will prove hard to get the money back isn't exactly very good

14:09Colin :
What if I didn't have a bank account?

Johan H:
Well, you have to have a bank account in order to have a credit card or Skrill.

14:13Colin:
you don't actually but thats not the point, forget it, as usual customer service on here proves to be useless, I can't withdraw by my preferred method because of YOUR (videoslots) errors, yet you won't over ride something to let me withdraw. None of this is my fault, yet I'm the one having to piss about doing loads of work, and you wonder why I'm closing my account.

Johan H:
Hold on a second here Colin. This is not in any way our fault.

14:14Johan H:
You can withdraw using a bank wire withdraw.

14:14Johan H:
It is not like we are holding your funds or anything.

14:15Johan H:
And our terms and conditions which you have accepted states all the information regarding withdrawing.

14:16Colin :
If I wanted to use a bank transfer I would have verified a bank account when I verified the rest. I didn't do the update in your back office that has prevented my card from working, so it most certainly isn't my fault. One of those terms is that the primary deposit method has to be used for withdraw isn't it? I'll use my card then, oh, no I can't, because of YOUR error, not mine, so yes it is your fault I am now having problems.

Johan H:
All card errors should be fixed by now and you should have received a e-mail about it. As long as your bank accepts card withdraw you can withdraw to it.

14:19Johan H:
But I know some banks in the UK do not accept card withdraws.

14:19Johan H:
Try making a withdraw to the card and we will see what happens.

14:21Colin :
can i see the term you mentioned please about only being able to withdraw top the primary deposit method? I'm looking here and can't see it

14:21Colin :

You do not have permission to view link Log in or register now.

Johan H:
2. Payment rules

14:24Colin :
in reply to your questions, you have said they were fixed every day this week and they haven't been, and no I haven't had any email after our exchange yesterday

14:24Johan H:
Regarding that I am passing on the information we get from our technical and financial department.

14:26Colin :
I can't see anything in 2. that says that, can you expand a little and give the subsection please

14:27Colin :
oh and I cant use bank transfer as its under £50 I an trying to withdraw

14:28Johan H:
You can use bank wire transfer for any transaction above €20.

14:28Colin :
2.8 Minimum withdrawal amount is €20, $20, £20/200Kr for all payment methods except for bank transfers. The minimum withdrawal amount in the case of bank transfers shall be €50, $50, £50/500Kr.

14:28Colin :
so do I believe you or the terms and conditions?

14:30Johan H:
The terms and conditions are correct. But either way, you have £62 to withdraw?

Colin :
wtf, so you lied again, was that just to get rid of me? Seriously are you just taking the piss? I don't want to withdraw ALL, if you check my failed request to skrill it was £42, and I'm still waiting for teh subsection of the T&C's that cover this please

Johan H:
2.12 Videoslots is committed to its anti-money laundering policy and bound by all laws and regulations which apply to it. Accordingly, Videoslots prohibits transfers between player accounts, and prohibits players depositing from one medium and attempting withdrawals to another. These events are tackled with great suspicious and can be reported to the authorities.

14:36Colin :
my last couple of deposits have been by skrill so I am not depositing using one then withdrawing to another, and you are FULLY aware of why I cannot withdraw to card so there is no suspicion!

14:36Colin :
Withdrawing to a bank account is a different method so that shouldn't be allowed under that rule

14:38Johan H:
Colin, there is no way right now you can withdraw using Skrill. If you want to withdraw you have to use the bank wire option.

14:38Johan H:
Or as I said, try a card withdraw again. Which will be fine as long as your bank accepts it.

14:41Colin :
that isn't what your terms and conditions say, I CANT use bank wire as its under £50 I want to withdraw, even though you lied again and said I could, and card isn't working as you well know. I will attempt a deposit in a bit to check if its working though. You still haven't explained why you lied again?

Johan H:
What have I lied about Colin?

14:44Colin :
Johan H:
You can use bank wire transfer for any transaction above €20.

14:45Johan H:
Misinformation Colin, it can happen in a online chat.

14:47Colin :
whatever, I'm done now, its not as if its a little known term, I'm sure limits and the like are questions that are asked quite regularly, and you should know the answer to, just like you should know you don't send id to other companies, anyway I'm done now, goodbye

OK, I've just tried to deposit and as expected it still didn't work, it hangs and the videoslots screen with the bouncing balls, I video'd it for you dan and will send you a link.

Therefore I CAN'T withdraw by card.
I CAN'T withdraw using bank transfer as its under £50, despite what your useless staff say, and more to the point its not a method I want to use.
I CAN'T withdraw by Skrill even though your T&C's say I can. ' prohibits players depositing from one medium and attempting withdrawals to another' My last deposit was by Skrill, therefore I deposited using Skrill, and want to withdraw using Skrill. I would withdraw by card, my primary method of deposit, but, despite what Johan says, because of YOUR error I can't. YOUR error, so even if there was another reason i can't withdraw to Skrill you should over ride that and allow it as it isn't suspicious as you are FULLY aware of the reasons!

I'll also mention I have been encouraged to deposit using Skrill by your staff this week, not a single one mentioned if I did I wouldn't be able to use it to withdraw.

Accredited casino? You should be in the rogue pit.

 

[interlog]

I can fully understand your frustration, but I wouldn't like to call the casino rogue. That is way off the mark.

 

[colinsunderland]

I can fully understand your frustration, but I wouldn't like to call the casino rogue. That is way off the mark.

Maybe that was a bit strong, but its hardly behaviour you would expect from an accredited casino either

 

[interlog]

Maybe that was a bit strong, but its hardly behaviour you would expect from an accredited casino either

I would be as unhappy as you would be if I were in the same situation. Not acceptable and the best thing for Videoslots to do is to transfer the money to your preferred method immediately.

 

[Dan.Videoslots]

Hi colinsunderland,

The problem regarding your withdrawal has now been rested and you can now choose to use Skrill as withdrawal method.. We apologize for the inconsistencies in service you have experienced and we hope that your future contacts with our Customer Service will be much smoother.

For future references the methods available for withdrawals are either the method you have deposited the most money with or bank wire transfer.

Best Regards,

Daniel

 

[interlog]

Question: if I were to change deposit method, can I only withdraw to that method once I have deposited most on it? I have deposited thousands via debit card and it will take ages to build up more than that via the changed method

 

[colinsunderland]

Hi colinsunderland,

The problem regarding your withdrawal has now been rested and you can now choose to use Skrill as withdrawal method.. We apologize for the inconsistencies in service you have experienced and we hope that your future contacts with our Customer Service will be much smoother.

For future references the methods available for withdrawals are either the method you have deposited the most money with or bank wire transfer.

Best Regards,

Daniel

That's the problem though isn't it, it isn't inconsistencies, the service has been the same throughout, terrible. Lying and lazy staff not doing their jobs properly, just look at the chat above, he clearly states bank withdraw is £20 min, when it is £50. He is front line support. He either knows the answer to questions or he doesn't. If he does then great, tell your customer. If he doesn't then quickly look, like I did and found out he was wrong in a few seconds, and if he can't find the answer then ask someone or pass the support ticket to someone more senior. What you don't do is just make something up and tell the customer as if it is fact rather than giving them correct information.

Can you imagine how bad this would be if I wasn't a member on here and hadn't posted on this thread, as this thread is the only way I have got anything moved forward. I shouldn't have to do that and I feel sorry for your customers who only have live chat to rely on.

You honestly can't think that live chat was an acceptable level of support?

Your terms need changing regarding the withdrawal method as that's not what they say, not that you will, just like the valid points people made about the 25% cashback on all your spins, its still the same. I've already pointed out a couple of spelling mistakes out to support, not nastily, just so they can be fixed, but as they haven't you obviously don't care or want feedback from your users.

Your site is excellent, a couple of little things like the grammar and spelling mistakes, which is better to correct as it doesn't give a good impression to new users, but apart from that I don't think theres anything I don't like, apart from not being able to deposit, which you haven't commented on even though I sent a video over for you!

However your customer service is terrible, really bad and you have to work on that massively. I'm not having a go but I'm sure you want feedback, good or bad.

 

[LOOKAWAY]

This is a new one for me.

Your Question: Hi, I get this error message when I try to withdrawal "To be able to withdraw with this method, the majority of your deposits need to have been made with this withdrawal alternative." Both my deposits leading to this withdrawal are from my credit card.

Please wait, an operator will be with you shortly.
You are now chatting with Isabel M (Customer Service) - English

13:08Isabel M:
Hello xxx. I see your problem, let me just take a look at your account.

13:08Timothy:
Okay.

13:11Isabel M:
Ok, the issue is just as stated in the error message you received. Due to security reasons you can only withdraw with the same method you have made the majority of your deposits with. In your case that would be Neteller.

13:12Timothy:
Nether come across this before you normally withdraw from deposit method and casino are strict in enforcing that.

13:13Isabel M:
You can read about this in our "Terms and Conditions" which you have read and accepted.

13:14Timothy:
How much more do I have to deposit threw Credit Card before I can withdraw from it?

13:15Isabel M:
Please verify your username first.

13:15Timothy:
xxx

13:15Isabel M:
This is not your username.

13:15Timothy:
Sorry, it's xxx

13:15Timothy:
xxx is my tournament username.

13:17Isabel M:
Ok thank you. Currently you have deposited 100 GBP with Wirecard and 2343 GBP with Neteller so that means you would have to deposit quite a bit to be able to withdraw with a credit card. Ofcourse you can always deposit through regular Bankwire.

13:17Timothy:
Okay bye.

13:18Isabel M:
Glad to help.

It's like I don't fucking exist isn't it.

 

[Dan.Videoslots]

Hi interlog,

You can contact the support when your Main Account is empty and ask for a manual reset of your deposit methods. This will make the first method you use become the new majority method, so if you are interested in switching please contact the support and they will assist. Please make sure that all the documents have been uploaded and the account has been verified as it is a requirement.

Br,

Daniel

 

[Dan.Videoslots]

Hi LOOKAWAY,

I have contacted you via private message.

Br,

Daniel

 

[colinsunderland]

Hi interlog,

You can contact the support when your Main Account is empty and ask for a manual reset of your deposit methods. This will make the first method you use become the new majority method, so if you are interested in switching please contact the support and they will assist. Please make sure that all the documents have been uploaded and the account has been verified as it is a requirement.

Br,

Daniel

Just to highlight something I touched on in the PM I just sent you, why didn't support tell him this information, people shouldn't have to come onto a public forum to get full answers

 

[interlog]

Just to highlight something I touched on in the PM I just sent you, why didn't support tell him this information, people shouldn't have to come onto a public forum to get full answers

I haven't contacted support regarding this Colin. Not always wise to draw conclusions, especially if they are wrong.

 

[colinsunderland]

I haven't contacted support regarding this Colin. Not always wise to draw conclusions, especially if they are wrong.

my apologies, I had skimmed the thread and thought it was a reply to lookaway, it wasn't having a go at Dan or VS though, it was to highlight something I had said in a PM, which I think Dan will know wasn't actually a criticism

 

[colinsunderland]

Just as an update, got a withdrawal processed by to Skrill within 15 minutes after Dan sorted it

 

[Adriana B]

Just want to apologize to Daniel as it appears I have been playing the wrong games and that is why I am not getting rewarded. However, I have to give Harry a big fat thank you as I had no knowledge of resetting trophies. Perhaps they should make people more aware of this.

 

[nutnut]

What is the point of colinsunderland going on about the issue over and over, frankly i find the issue you suffered rather minor and seems Dan has apologised 2 or 3 times over and over, but you keep going back too it. Mistakes happen, customer service are human, instead of making a mountain out of a molehill maybe learn to forgive and forget.

 

[Adriana B]

I do believe Colin made it all good after things were sorted out. Frankly, I would have been very pissed as well and he was probably a bit nicer then I would have been (to the chat agent). We always know that Dan/Philip will sort things out. It's just a pity that we have to keep them so busy because of incompetency from their chat agents. There are 2 really good agents that come to mind but the others are so bad that you forget about the good ones.

 

[colinsunderland]

What is the point of colinsunderland going on about the issue over and over, frankly i find the issue you suffered rather minor and seems Dan has apologised 2 or 3 times over and over, but you keep going back too it. Mistakes happen, customer service are human, instead of making a mountain out of a molehill maybe learn to forgive and forget.

Well you haven't seen the multitude of emails and live chats going on in the background and the ONLY time anything has been done is when I've posted on the thread, so I didn't really have any choice. I'm not sure what you call a major issue, but not being able to deposit, being lied to by multiple members of staff as to the reason, being told multiple times it had been sorted out when it hadn't, and then being refused to be able to withdraw MY money is quite major in my books.
You might consider being refused to be allowed to get your money a minor incident, I don't.
Plus, after I posted on here to get that sorted out, and it was, I did post back to say the withdrawal was processed within 15 minutes, so gave credit where it was due.
Next time you win some money in a casino, just leave it there and forget it seeing as you seem to think I should have.

 

[scarletmuse]

Just want to apologize to Daniel as it appears I have been playing the wrong games and that is why I am not getting rewarded. However, I have to give Harry a big fat thank you as I had no knowledge of resetting trophies. Perhaps they should make people more aware of this.

My thoughts exactly Barbara, thank you to Harry for letting us know and Dan for clarifying I am in the same boat as you, not playing the right games or even just not making the goal required for a trophy. Just at a glance, gosh there were so many trophies 'in progress' but only by a fraction-I probably played a few games without knowing they were part of the trophy system and gave up after a few spins LOL.

I briefly checked some of the games I like and tend to always play in the dropdown and they aren't even in the more detailed trophy section.. As a primarily mobile player, I have only ever skimmed over that part of the account profile in the past, had a better look after this thread but not sure if I will adapt my play too much to be honest-so I am a bit 'meh' about it after all.. Like as much as I feel like rewards have been few and far between of late compared to when I joined, the mobile version on iPad doesn't have a tab with all that info to closely follow my progress enough or to double check which games I need and whatnot anyways.

The mobile version is quite basic and doesn't have all the information as appears on the laptop version, but hey I like it anyway-it is much easier to navigate than some other sites. Only feedback would be maybe adding the help/FAQ/chat function and the RTP/Payouts tab would be great if accessible on mobile (unless they are there and I am just looking in the wrong places again )

And as you said Barbara, the chat support should of been the ones to give us that info when we enquired really and it would be better to more patient and help us to understand the system a bit more effectively in the first place as we could of then managed our own accounts and progress without having to resort to the chat or CM to find out what is going on

 

[PeterH92]

Reward, free spins

Hi, all I'm just wondering how I unlock more rewards, free spins, free cash etc on Videoslots I deposit a lot but I'm rarely getting rewards I normally just get rewarded with 2x cash back also I know some people that play here and get better rewards like VIP bonus etc I always play on this website and I never play anywhere else Videoslots is amazing but I'm disappointed with the reward system. I deposited £30 tonight and only got 2x higher cash back reward.

 

[colinsunderland]

Hi, all I'm just wondering how I unlock more rewards, free spins, free cash etc on Videoslots I deposit a lot but I'm rarely getting rewards I normally just get rewarded with 2x cash back also I know some people that play here and get better rewards like VIP bonus etc I always play on this website and I never play anywhere else Videoslots is amazing but I'm disappointed with the reward system. I deposited £30 tonight and only got 2x higher cash back reward.

I have no idea how the reward system works, but think what they have in place is pretty good. I've had quite a few £5 battle tokens, 3x higher cashback along with some 1.5 and 2 x too.

I got just under £30 from the casino race last week, which is wager free, and the battles are good if you want to extend your play time, I've won a few times this week, a couple around 90 euro, and one for 175 euro tonight, and also numerous free spin prizes.

I didn't like the bonus system, I cancelled my welcome bonus as didn't like the way it was paid in bits, and would rather have it this way than more of those. If you are eligible try some of the free battles, a lot of them give spins to the top 74 scores, and sometimes theres only a couple of hundred taking part.

 

[scarletmuse]

Hi, all I'm just wondering how I unlock more rewards, free spins, free cash etc on Videoslots I deposit a lot but I'm rarely getting rewards I normally just get rewarded with 2x cash back also I know some people that play here and get better rewards like VIP bonus etc I always play on this website and I never play anywhere else Videoslots is amazing but I'm disappointed with the reward system. I deposited £30 tonight and only got 2x higher cash back reward.

Only a 2X cashback? For £30.. That's pretty good! A few posts earlier, the reset function was mentioned so check your profile to see if you can change it to start afresh! I have had no multipliers/FS/battle ticket or anything haha etc etc even with deposits into the hundreds over the last 24-48 hours. A few of us have all been discussing this system through most of the recent posts here and while there is some understanding-i.e: earning achievements through game play milestones/wins etc and trophies meaning rewards/offers I have also read on other posts that VS sometimes is a bit hit and miss with rewards. There is usually a coupon code issued most weeks, depending on eligibility and country you can get a few spins in here and there. At the moment, right now.. I am just praying a battle will come good for me lol

 

[Adriana B]

Good luck Scarletmuse!

 

[scarletmuse]

Good luck Scarletmuse!

You too Barbara

 

[Harry_BKK]

My thoughts exactly Barbara, thank you to Harry for letting us know and Dan for clarifying I am in the same boat as you, not playing the right games or even just not making the goal required for a trophy. Just at a glance, gosh there were so many trophies 'in progress' but only by a fraction-I probably played a few games without knowing they were part of the trophy system and gave up after a few spins LOL.

I briefly checked some of the games I like and tend to always play in the dropdown and they aren't even in the more detailed trophy section.. As a primarily mobile player, I have only ever skimmed over that part of the account profile in the past, had a better look after this thread but not sure if I will adapt my play too much to be honest-so I am a bit 'meh' about it after all.. Like as much as I feel like rewards have been few and far between of late compared to when I joined, the mobile version on iPad doesn't have a tab with all that info to closely follow my progress enough or to double check which games I need and whatnot anyways.

The mobile version is quite basic and doesn't have all the information as appears on the laptop version, but hey I like it anyway-it is much easier to navigate than some other sites. Only feedback would be maybe adding the help/FAQ/chat function and the RTP/Payouts tab would be great if accessible on mobile (unless they are there and I am just looking in the wrong places again )

And as you said Barbara, the chat support should of been the ones to give us that info when we enquired really and it would be better to more patient and help us to understand the system a bit more effectively in the first place as we could of then managed our own accounts and progress without having to resort to the chat or CM to find out what is going on

Really happy that my posts proved helpful to some CM members.

I can add one more as you don't need to got into "My profile" to see the progress on the trophies. Look at the screenshots below, if you click on the trophy symbol on the right of the slot it opens up the trophies progress. You will also be able to see if you can collect trophies for the slot you are playing. If not, it only shows the general trophies, and no slot trophies.

Most slots have trophies, at least the popular ones. I have yet to play one at VS which doesn't have them, wouldn't even know which they are, to be honest.

Happy spinning!!

 

[Adriana B]

Harry -- you are the best !!!!

 

[mina1929]

Harry -- you are the best !!!!

I agree, yes he is. We love Harry

 

[Jd666]

View attachment 65392

Hello everyone!

Today we are happy to present three new games to you all, first game is TITANIC from Bally, the second game is Top Spot from Barcrest, and lastly we have Key Bet Roulette from Barcrest. All these games are available on desktop and mobile. Stay tuned for more new games.

Game information about TITANIC:
Min Bet: € 0.35
Max Bet: € 100
Bet Lines: 25
Theoretical RTP: 95.75%
Trophies with rewards has been added for this game

Game information about Top Spot:
Min Bet: € 0.10
Max Bet: € 500
Bet Lines: 20
Theoretical RTP: 96%

Game information about Key Bet Roulette:
Min Bet: € 1
Max Bet: € 16,125
Bet Lines: N/A
Theoretical RTP: 95.34%

//Daniel

What happened to Top Spot?
Been having a look around Videoslots and cant find it

 

[Dan.Videoslots]

Hi JdRocks,

The reason why you can't find the game Top Spot is that Scientific Games decided to remove the game temporary. They took this decision since they identified a potential issue with this game and as a precautionary measure they have disabled the game from production whilst they continue investigations.

Br,

Daniel

 

[Dan.Videoslots]

Hey guys!

Today we are releasing a brand new game from Barcrest called Crown Gems. With some nice background music and great graphic you will definitely enjoy this new game. The game is available on desktop, stay tuned for more updates!
Min Bet: € 0.10
Max Bet: € 500
Bet Lines: 10
Theoretical RTP: 95.05%

//Dan

 

[Glassheart]

Another big shout out to Dan & Philip for there help over the weekend with a small issue. Great support from these guys as usual.

I've just started a new job with a bumper pay rise and my next big deposit has your name on it.

 

[colinsunderland]

Hi JdRocks,

The reason why you can't find the game Top Spot is that Scientific Games decided to remove the game temporary. They took this decision since they identified a potential issue with this game and as a precautionary measure they have disabled the game from production whilst they continue investigations.

Br,

Daniel

Did you have a look at my video of the deposit failing as you haven't bothered replying?

 

[Dan.Videoslots]

Did you have a look at my video of the deposit failing as you haven't bothered replying?

Hi Colinsunderland,

I had a check after lunch today and I haven't received anything yet. I will PM you to confirm that you sent it to the right e-mail.

Have a great evening.

Br,

Daniel

 

[Dan.Videoslots]

Hello everyone!

We keep expanding our massive games library and today we present a classic game from Williams Interactive called Hearts of Venice. This game comes with a romantic theme and exciting features. Try it out today and stay tuned for more news.

Game information about Hearts of Venice:
Min Bet: € 0.40
Max Bet: € 200
Bet Lines: 50
Theoretical RTP: 95.98%
Trophies with rewards has been added for this game

//Daniel

 

[mina1929]

Thanks Video Slots, this is my result from the 15 free spins I received on Gemmix and then switched to Starburst. All from the balance of 90c



And I am still winning

 

[Dan.Videoslots]

Hello everyone!

We just keep on releasing games, and today it’s Barcrest turn with the classic game Merry Money. With multiple features and a theme from the middle ages this game will stay alive for ever. Stay tuned!

Game information about Merry Money:
Min Bet: € 0.10
Max Bet: € 500
Bet Lines: 10
Theoretical RTP: 95.09%
Trophies with rewards has been added for this game

//Daniel

 

[mina1929]

You sure are keep releasing new games and it's driving me crazy......in a good way

I tried the game More Monkeys in free play, I really like that one. I will see how it goes once my Neteller is full again lol

 

[Dan.Videoslots]

Hello everyone!

Today we are happy to give you two new mobile games from Play N Go! The games are called Sails of Gold and Golden Caravan. These games both have great themes as well as features. Available today on mobile. Stay tuned!

Game information about Golden Caravan:
Min Bet: € 0.10
Max Bet: € 50
Bet Lines: 10
Theoretical RTP: 96.19%

Game information about Sails of Gold:
Min Bet: € 0.01
Max Bet: € 100
Bet Lines: 10
Theoretical RTP: 96.25%


//Daniel

 

[Dan.Videoslots]

Hello everyone!

Today is a day for all of you slot lovers to be excited, NetEnt are releasing their new amazing slot Jimi Hendrix! This slot is themed around the legend Jimi Hendrix and it has features as cool as the legend himself. Jimi Hendrix video slot is available today on both desktop and mobile. Stay tuned for more updates!

Game information about Jimi Hendrix:
Min Bet: € 0.20
Max Bet: € 200
Bet Lines: 20
Theoretical RTP: 96.91%
Trophies with rewards has been added for this game

//Daniel

 

[Dan.Videoslots]

Hello everyone!

The favorite day of the week is finally here, and to celebrate this Friday we are releasing a brand new game from Yggdrasil! The game is called Wicked Circus and it comes with the very exciting feature Mystery Win! Try the game today on either desktop or mobile, this game is unfortunately not available for players from United Kingdom. Stay tuned for more updates.

Game information about Wicked Circus:
Min Bet: € 0.10
Max Bet: € 20
Bet Lines: 10
Theoretical RTP: 96.3%

Trophies with rewards has been added for this game and the slot is not available for UK players.

//Daniel

 

[scarletmuse]

Hey Dan, was wondering if you could help me with an issue I have on the mobile site with Yggdrasil Games please...
I tried to open it on iPad to play yesterday and then realised it was from Yggdrasil so it would probably not load-the same error occurs every time for me and I have had occue with each Yggdrasil game I have tried

I open a game, it starts to load as per normal with the tree logo filling with colour as it progresses- then as it seems to have got all the way through, an 'internet connection' error prompts to check connection and try again. That also fails, refreshing the page/clearing cache etc doesn't work either. My connection is always fine, though I have also tried resetting that before to be sure. Any ideas on what I can do or why it is happening? Thanks in advance for your help

Does anybody have this problem also? I also have errors occur every now and then with Microgaming games both on VS and other sites, but that is more hit and miss-some games never open, some fail and refresh opens them, some fail one day but work the next. I usually get a pop-up with 'authentication error'/'error 119'/'profile could not be validated' and to contact support. Support usually says to clear cache/sign in and out and then try again. I don't have Chat for VS on mobile so I just move on and play something else and then since it doesn't bother me on the laptop I forget to ask about it. Once at Trada, the rep said he will get IT to look into it and for me to hold while they fixed it. It took about 10-15 minutes, then the game worked after I was given the ok to log in/out and reload. Some games on VS for example include Mystic Dreams, Lucky Koi, Thunderstruck 2 and Ariana amongst others. It varies between sites though and it's getting a bit frustrating Anyone have any reccomendations?

 

[Steviedoo]

Hey Dan, was wondering if you could help me with an issue I have on the mobile site with Yggdrasil Games please...
I tried to open it on iPad to play yesterday and then realised it was from Yggdrasil so it would probably not load-the same error occurs every time for me and I have had occue with each Yggdrasil game I have tried

I open a game, it starts to load as per normal with the tree logo filling with colour as it progresses- then as it seems to have got all the way through, an 'internet connection' error prompts to check connection and try again. That also fails, refreshing the page/clearing cache etc doesn't work either. My connection is always fine, though I have also tried resetting that before to be sure. Any ideas on what I can do or why it is happening? Thanks in advance for your help

Does anybody have this problem also? I also have errors occur every now and then with Microgaming games both on VS and other sites, but that is more hit and miss-some games never open, some fail and refresh opens them, some fail one day but work the next. I usually get a pop-up with 'authentication error'/'error 119'/'profile could not be validated' and to contact support. Support usually says to clear cache/sign in and out and then try again. I don't have Chat for VS on mobile so I just move on and play something else and then since it doesn't bother me on the laptop I forget to ask about it. Once at Trada, the rep said he will get IT to look into it and for me to hold while they fixed it. It took about 10-15 minutes, then the game worked after I was given the ok to log in/out and reload. Some games on VS for example include Mystic Dreams, Lucky Koi, Thunderstruck 2 and Ariana amongst others. It varies between sites though and it's getting a bit frustrating Anyone have any reccomendations?

I too on iPad have the same problems with all the games u mention. The mg games give me a unable to load error.

The Yggdrasil games sometimes don't load. And when they do load in the middle of a game they will close and reset repeatedly.

 

[Dan.Videoslots]

Hey Dan, was wondering if you could help me with an issue I have on the mobile site with Yggdrasil Games please...
I tried to open it on iPad to play yesterday and then realised it was from Yggdrasil so it would probably not load-the same error occurs every time for me and I have had occue with each Yggdrasil game I have tried

I open a game, it starts to load as per normal with the tree logo filling with colour as it progresses- then as it seems to have got all the way through, an 'internet connection' error prompts to check connection and try again. That also fails, refreshing the page/clearing cache etc doesn't work either. My connection is always fine, though I have also tried resetting that before to be sure. Any ideas on what I can do or why it is happening? Thanks in advance for your help

Does anybody have this problem also? I also have errors occur every now and then with Microgaming games both on VS and other sites, but that is more hit and miss-some games never open, some fail and refresh opens them, some fail one day but work the next. I usually get a pop-up with 'authentication error'/'error 119'/'profile could not be validated' and to contact support. Support usually says to clear cache/sign in and out and then try again. I don't have Chat for VS on mobile so I just move on and play something else and then since it doesn't bother me on the laptop I forget to ask about it. Once at Trada, the rep said he will get IT to look into it and for me to hold while they fixed it. It took about 10-15 minutes, then the game worked after I was given the ok to log in/out and reload. Some games on VS for example include Mystic Dreams, Lucky Koi, Thunderstruck 2 and Ariana amongst others. It varies between sites though and it's getting a bit frustrating Anyone have any reccomendations?

Hi Scarletmuse,

I think it could be your internet connection but I will PM you for your username and I can ask Yggdrasil to look closer to your case.

Br,

Daniel

 

[colinsunderland]

Hey Dan, was wondering if you could help me with an issue I have on the mobile site with Yggdrasil Games please...
I tried to open it on iPad to play yesterday and then realised it was from Yggdrasil so it would probably not load-the same error occurs every time for me and I have had occue with each Yggdrasil game I have tried

I open a game, it starts to load as per normal with the tree logo filling with colour as it progresses- then as it seems to have got all the way through, an 'internet connection' error prompts to check connection and try again. That also fails, refreshing the page/clearing cache etc doesn't work either. My connection is always fine, though I have also tried resetting that before to be sure. Any ideas on what I can do or why it is happening? Thanks in advance for your help

Does anybody have this problem also? I also have errors occur every now and then with Microgaming games both on VS and other sites, but that is more hit and miss-some games never open, some fail and refresh opens them, some fail one day but work the next. I usually get a pop-up with 'authentication error'/'error 119'/'profile could not be validated' and to contact support. Support usually says to clear cache/sign in and out and then try again. I don't have Chat for VS on mobile so I just move on and play something else and then since it doesn't bother me on the laptop I forget to ask about it. Once at Trada, the rep said he will get IT to look into it and for me to hold while they fixed it. It took about 10-15 minutes, then the game worked after I was given the ok to log in/out and reload. Some games on VS for example include Mystic Dreams, Lucky Koi, Thunderstruck 2 and Ariana amongst others. It varies between sites though and it's getting a bit frustrating Anyone have any reccomendations?

I have loads of problems on mobile, I tend to find changing browsers can help, and also switching the internet connection off and on again. A phone reboot helps too sometimes.

 

[interlog]

Did you do anything with the time on the site?

I set a deposit limit that was going to expire at 12:10 today. At 12:12 I tried to deposit but it didn't work. So I thought there was something wrong, so I attempted to remove the left hand one, only for it suddenly to change to next week at 11:14:

The time now is 12:23 in the UK and the time shows the same on the website

Bit annoyed by it because it now means I can't either deposit until next week or can only deposit a maximum of £150 for the week once I can deposit £150 at 13:10 UK time I am guessing