Videoslots - Newly Accredited

[Mr Wild]

I would have to agree with you both on that one, It is abit annoying when make a few small deposits and they disappear in a blink of an eye, Not only do you not qualify for the tourneys but with the very short play there is no cash back or lucky to get on the leader board, Its the way it goes in this gambling world but I think something should be done with the torneys such as 24 -48 hrs access after depsoit

Again I have nothing against the site as there doing more than most, one of the best out there, But its either good cah back, good race position and free tourneys OR nothing

A new reward is showing up in the next couple of weeks. Make sure to thick the box to receive the newsletters to have access to it.

 

[scarletmuse]

I would have to agree with you both on that one, It is abit annoying when make a few small deposits and they disappear in a blink of an eye, Not only do you not qualify for the tourneys but with the very short play there is no cash back or lucky to get on the leader board, Its the way it goes in this gambling world but I think something should be done with the torneys such as 24 -48 hrs access after depsoit

Again I have nothing against the site as there doing more than most, one of the best out there, But its either good cah back, good race position and free tourneys OR nothing

I couldn't believe when I saw these recent posts, as have been dealing with the same feelings all evening...I hate it because I really love VS but it's kinda getting to be like "treat em mean to keep em keen" cliche hehe! Don't get me wrong, I have mostly praise-Dan and Philip have been absolutely great since I raised some concerns on the forum!! But I lost out a little as well last night-missed out a FS code due to tech issues (game is available on mobile but just never ever loads so I finally got my laptop running and the code has expired now) then the recent code from the FS thread wasn't allowed in my country and nothing alternative on promo. So I thought jump into battle, but no min deposit in a week (I have not deposited of late due to the issues I had with my account/cards and have since had resolved, thank you Philip--Unluckily, I also can't deposit until some funds clear on my end right now double whammy haha) Spoke to chat to see if I could enter anything in battle and they said I have wagered close to a grand but without a deposit can't enter in the battle freeroll games. I get the rules and what not but my enjoyment is lessening each time I log in but... I keep going back like a sucker

 

[Adriana B]

My sentiments exactly Scarletmuse. I feel like such a sucker. Hopefully I have made my last deposit here. Keeping my fingers crossed that I can stay away.

 

[Dan.Videoslots]

Hello everyone!

Today we have two new releases from Genesis Gaming and GamesOS! From Genesis Gaming we have Temple of Luxor, and from GamesOS we present Sea of Gold. These two games are available on desktop today so make sure to try them out!

Game information about Temple of Luxor:
Min Bet: € 1
Max Bet: € 10
Bet Lines: 100
Theoretical RTP: 97.104%
Trophies with rewards has been added for this game.

Game information about Sea of Gold:
Min Bet: € 0.10
Max Bet: € 200
Bet Lines: 243
Theoretical RTP: 95.58%
Trophies with rewards has been added for this game.

//Daniel

 

[Naok777]

Hi guys.

Thanks for all your feedback. I will speak to my colleagues and see if there is anything we can change and make better.

Best regards.
Philip

Thanks

I'd suggest three ways to qualify running simultanously:

If you deposit £20 and wager £100 in last 7 days you get 24 hour access. (effectively as a 2nd chance bonus for the unlucky ones)
If you deposit £20 and wager £500 in last 7 days you get 7 day access. (current system)
If you deposit £500 and wager £1500 in last 30 days you get 30 day access. (so that those who only deposit once or twice a month but larger amounts are not penalized, kind of stupid if we get more for depositing lets say £50 a week than £500 a month)

 

[mina1929]

I have not deposited much at all at video slots lately as I have been losing there as well but that's just bad luck for me. I still received a small cashback and $5 race money and that is better than nothing. I don't get anything at other Casinos at all like this one.

Dan and Phillip work so hard to try and make everybody happy at Video Slots. Most other Casinos I feel I don't even exist lol

Yes I am still a big fan at my number 1 casino, keep up the good work guys

 

[scarletmuse]

Thanks

I'd suggest three ways to qualify running simultanously:

If you deposit £20 and wager £100 in last 7 days you get 24 hour access. (effectively as a 2nd chance bonus for the unlucky ones)
If you deposit £20 and wager £500 in last 7 days you get 7 day access. (current system)
If you deposit £500 and wager £1500 in last 30 days you get 30 day access. (so that those who only deposit once or twice a month but larger amounts are not penalized, kind of stupid if we get more for depositing lets say £50 a week than £500 a month)

Good suggestions and props to the Dan and Philip for always acknowledging the feedback, it's great! My personal problem is remembering things like limits and whether I am eligible for something on whatever day and so forth so I will typically always struggle regardless of the outcomes

Further to the deposit/wager and access ideas, what about an option for player to maybe 'bank' their eligibility-obviously with limitations, and be able to access battles at a later date. I know that reads silly, and I can't quite articulate what I mean... When I first joined VS, I only played via iPad-I had no idea that there was so much difference between desktop play and mobile play I just assumed the battle slots weren't available in my country or perhaps I was not yet enough of a roller to qualify-I didn't really understand what exactly it was so I wasn't too fussed.

Eventually I signed on via the laptop and OMG there were all these features and options! I decided to peruse the battle slots and seeing the freeroll tournaments I thought great! I can have a play and see what it's all about then! Then I was denied registration due to the deposit/WR. And I thought, but wait! I have deposited plenty and wagered much more since I started here and I have gone all this time without realising that I could/was eligible to join in on the battles that couldn't the weeks I didn't use somehow be awarded to an extent so I can enjoy them now since I didn't enjoy them a week ago?!

Obviously restrictions of some form would be appropriate if my reasoning there makes sense to anybody otherwise there'd be the risk of people banking thousands worth of freerolls no doubt but as myself and other have expressed earlier, sometimes when you might miss a gift by accident or misfortune, there is never a sort of 'runner-up' prize I suppose. Like (hypothetical) "You can't claim this reward anymore and sorry you missed that awesome bonus $20 free cash last week but I can see that you have contributed enough in the meantime and here's a freeroll ticket..." Especially when ya feeling bummed already for having missed the inital offer through a silly reason that you weren't aware of

 

[Dan.Videoslots]

Good suggestions and props to the Dan and Philip for always acknowledging the feedback, it's great! My personal problem is remembering things like limits and whether I am eligible for something on whatever day and so forth so I will typically always struggle regardless of the outcomes

Further to the deposit/wager and access ideas, what about an option for player to maybe 'bank' their eligibility-obviously with limitations, and be able to access battles at a later date. I know that reads silly, and I can't quite articulate what I mean... When I first joined VS, I only played via iPad-I had no idea that there was so much difference between desktop play and mobile play I just assumed the battle slots weren't available in my country or perhaps I was not yet enough of a roller to qualify-I didn't really understand what exactly it was so I wasn't too fussed.

Eventually I signed on via the laptop and OMG there were all these features and options! I decided to peruse the battle slots and seeing the freeroll tournaments I thought great! I can have a play and see what it's all about then! Then I was denied registration due to the deposit/WR. And I thought, but wait! I have deposited plenty and wagered much more since I started here and I have gone all this time without realising that I could/was eligible to join in on the battles that couldn't the weeks I didn't use somehow be awarded to an extent so I can enjoy them now since I didn't enjoy them a week ago?!

Obviously restrictions of some form would be appropriate if my reasoning there makes sense to anybody otherwise there'd be the risk of people banking thousands worth of freerolls no doubt but as myself and other have expressed earlier, sometimes when you might miss a gift by accident or misfortune, there is never a sort of 'runner-up' prize I suppose. Like (hypothetical) "You can't claim this reward anymore and sorry you missed that awesome bonus $20 free cash last week but I can see that you have contributed enough in the meantime and here's a freeroll ticket..." Especially when ya feeling bummed already for having missed the inital offer through a silly reason that you weren't aware of

Hi scarletmuse,

Thank you for taking your time to give us feedback like this. I will take your feedback with me and talk with my colleagues.

I hope you will have a great day.

Br,

Daniel

 

[Harry_BKK]

Dan & Philip

special request today since i don't have any friends at Netent:

- can you please contact Netent and find out who programmed the last changes, e.g. on DOA Autospin 15 instead of 10 spins
- when you find him, please shoot him or at least cut his arms off so he can't program any further BS (joking, you get what i mean )
- and please ask them to finally do a few player friendly re-programming:
> Autospin for Free Spins
> Quick Spin for DOA and other older slots
> Remove the bells and whistles and other animations for a "BIG WIN" when it is only 2-10 x bet.... it is NOT a BIG WIN
> program an interface where the player can chose from which amount of winnings the noise and animation will happen.
> ...list by far not complete...i let other players chime in here.

Hope you have some leverage with Netent. Tell them i will start an online petition to have as many players as possible stop playing Netent games for a month. Maybe they will listen then.

Thanks
Harry

Rant over ////

 

[Dan.Videoslots]

Dan & Philip

special request today since i don't have any friends at Netent:

- can you please contact Netent and find out who programmed the last changes, e.g. on DOA Autospin 15 instead of 10 spins
- when you find him, please shoot him or at least cut his arms off so he can't program any further BS (joking, you get what i mean )
- and please ask them to finally do a few player friendly re-programming:
> Autospin for Free Spins
> Quick Spin for DOA and other older slots
> Remove the bells and whistles and other animations for a "BIG WIN" when it is only 2-10 x bet.... it is NOT a BIG WIN
> program an interface where the player can chose from which amount of winnings the noise and animation will happen.
> ...list by far not complete...i let other players chime in here.

Hope you have some leverage with Netent. Tell them i will start an online petition to have as many players as possible stop playing Netent games for a month. Maybe they will listen then.

Thanks
Harry

Rant over ////

Hi Harry,

I will take your feedback with me to NetEnt, I know they are keen to get feedback about their slots and functions.

Have a great weekend.

Br,

Daniel

 

[Steviedoo]

Dan & Philip

special request today since i don't have any friends at Netent:

- can you please contact Netent and find out who programmed the last changes, e.g. on DOA Autospin 15 instead of 10 spins
- when you find him, please shoot him or at least cut his arms off so he can't program any further BS (joking, you get what i mean )
- and please ask them to finally do a few player friendly re-programming:
> Autospin for Free Spins
> Quick Spin for DOA and other older slots
> Remove the bells and whistles and other animations for a "BIG WIN" when it is only 2-10 x bet.... it is NOT a BIG WIN
> program an interface where the player can chose from which amount of winnings the noise and animation will happen.
> ...list by far not complete...i let other players chime in here.

Hope you have some leverage with Netent. Tell them i will start an online petition to have as many players as possible stop playing Netent games for a month. Maybe they will listen then.

Thanks
Harry

Rant over ////

Left handed people need a play button on the left hand of the screen. I came across it once.

 

[miksaxxx]

I beated Harry.. 150 h for playing there




Hi Mikko Ja****?,

The weekly cashback at Videoslots.com has just been credited to your account, and you received €375.01 from last week’s play. Congratulations!

Thank you for playing at Videoslots.com and remaining our loyal customer.

Best regards
Videoslots.com

 

[Harry_BKK]

well done Mikko, that is a great amount.

It can grow nicely when you are on a good run. I wasn't so lucky, only 35$ this week

 

[miksaxxx]

well done Mikko, that is a great amount.

It can grow nicely when you are on a good run. I wasn't so lucky, only 35$ this week

heh.

200€ is Allready coming next friday.

Last week was about 6k net winning. this week 6k goes to videoslots. .

Now i have to only find Kenny , I think he is taking Sun somewhere

 

[interlog]

heh.

200€ is Allready coming next friday.

Last week was about 6k net winning. this week 6k goes to videoslots. .

Now i have to only find Kenny , I think he is taking Sun somewhere

If you do find Kenny - send him my way after you're finished with him... Second week running with losses

 

[interlog]

Hi Harry,

I will take your feedback with me to NetEnt, I know they are keen to get feedback about their slots and functions.

Have a great weekend.

Br,

Daniel

Can you ask them to put the scatters back in DOA after they have tinkered with it

 

[mina1929]

I just love Netent games so can I get 5 scatters on DOA please, this week

 

[colinsunderland]

I can't deposit tonight, keep getting

Card Error
Try using one of our other deposit alternatives instead, instant bank transfers can be made with Trustly (Nordic countries), Instadebit (Canada) and POLi (Australia and New Zeeland).

apparently the system is saying the card number is invalid, even though its verified and I've used it numerous times in the past.

 

[Dan.Videoslots]

I can't deposit tonight, keep getting

Card Error
Try using one of our other deposit alternatives instead, instant bank transfers can be made with Trustly (Nordic countries), Instadebit (Canada) and POLi (Australia and New Zeeland).

apparently the system is saying the card number is invalid, even though its verified and I've used it numerous times in the past.

Hi colinsunderland,

I have contacted you via PM.

Br,

Daniel

 

[DepositSpinLose]

hmmmm, vs usemyservice (usemybank) deposit option stopped working about 2 weeks ago too. otherwise I would still be making 2-3 deposits a day. I have to use paysafecard now so only deposit once every couple days. jk

 

[interlog]

Whilst we are at the payment side, and I have mentioned it before, why o why do I have to retype my card details every single deposit? It is frustrating to say the least.

Please Dan / Phil - can you sort this?

 

[itsover2014]

If you do find Kenny - send him my way after you're finished with him... Second week running with losses

Is he around still? I emailed him end of March asking if I get a birthday bonus and received no response, figured it was a no, but if he was away maybe not

 

[Dan.Videoslots]

Hi interlog and itsover2014,

I will contact Kenny and tell him that you have been looking for him. I will also check if there are any specific reason behind why players have to retype the credit card details.

Have a great weekend all.


Br,

Daniel

 

[interlog]

Dan, don't worry about contacting Kenny. It was a joke on my part. I have been in contact with him last week

Thanks for looking into the retyping annoyance of debit card details.

 

[colinsunderland]

hmmmm

Hi there Colin,

I'm in contact with you regarding your issues with deposits.

Our payment provider requests Identity document next to your face in order to investigate this. So what we require is a photo where example your passport document is next to your face. You can attach that requested document to reply.

Thank you in advance.


Best regards,

Jani H
Customer Service
Videoslots.com

Your payment provider can sing for that. I have no idea who they are, I have no relationship with them, I am verified with you, I'm certainly not going to send that to a third party company, who has no reason to ask for it.

I was in retail for over 20 years, taking numerous card payments a day, not once was I ever asked to ask the customer to provide anything like that.

Who is your payment provider Dan?

Not sure why a third party need a photo with ID just to investigate why my card number is showing as invalid either. You have a photo of it, you have also taken numerous payments from it, therefore you know it is a valid number, how exactly will my face next to my driving license help them fix that?

EDIT: am EXTREMELY unimpressed with your support staff lying to me in emails Dan.
Perhaps you can state the specific license term and law that says your payment provider can request this ID, and you have to comply?

 

[Dan.Videoslots]

hmmmm



Your payment provider can sing for that. I have no idea who they are, I have no relationship with them, I am verified with you, I'm certainly not going to send that to a third party company, who has no reason to ask for it.

I was in retail for over 20 years, taking numerous card payments a day, not once was I ever asked to ask the customer to provide anything like that.

Who is your payment provider Dan?

Not sure why a third party need a photo with ID just to investigate why my card number is showing as invalid either. You have a photo of it, you have also taken numerous payments from it, therefore you know it is a valid number, how exactly will my face next to my driving license help them fix that?

EDIT: am EXTREMELY unimpressed with your support staff lying to me in emails Dan.
Perhaps you can state the specific license term and law that says your payment provider can request this ID, and you have to comply?

Hi colinsunderland,

I have looked in to your case and we have done an internal investigation to see what have happened.

We can see that our payment team have never requested those documents and the agent who informed you about this gave you wrong information. We have talked with the agent about this case and we will also look over the routines regarding this to try to prevent things like this to happen in the future. We will contact you via e-mail when everything is sorted and I have added 50 FS to Gonzos Quest to your account while you are waiting.

I am sorry for the inconvenience this have caused you and please feel free to contact me at anytime.

Br,

Daniel

 

[colinsunderland]

Hi colinsunderland,

I have looked in to your case and we have done an internal investigation to see what have happened.

We can see that our payment team have never requested those documents and the agent who informed you about this gave you wrong information. We have talked with the agent about this case and we will also look over the routines regarding this to try to prevent things like this to happen in the future. We will contact you via e-mail when everything is sorted and I have added 50 FS to Gonzos Quest to your account while you are waiting.

I am sorry for the inconvenience this have caused you and please feel free to contact me at anytime.

Br,

Daniel

Thanks for the reply

Just to be clear, there were 3 different agents saying the same thing, not one. As you said it was the financial team who would contact me, presumably these weren't front line staff who didn't have the proper training in dealing with payment issues?

They also didn't say your payment team had requested the ID, they said your payment provider, ie a third party company, had requested it. That is what I have issue with, you sending my ID to a third party company who I do not know, have no dealings with, and, even after asking on numerous occasions and being ignored, do not even know the name of so I can check that they are legitimate.

They also stated, quite clearly, that your payment provider, not you, another company, can ask for this information under the law and under your gaming license. I told them that is rubbish and asked specifically which law allowed a third party company to ask for this ID, and which part of either your gaming license or the gambling act you would be breaching by not supplying it to them. The agents response was, 'I don't know'.

After asking yet again yesterday afternoon, your staff just stopped replying, probably because they knew I wasn't going to let it go and they were caught in the lies they were telling.

How come THREE of your staff all told the same lies?

Completely unimpressed with this so far, thank you for the free spins, but for future reference, I would prefer issues to be sorted out and not be lied to than get free spins.

 

[Dan.Videoslots]

Thanks for the reply

Just to be clear, there were 3 different agents saying the same thing, not one. As you said it was the financial team who would contact me, presumably these weren't front line staff who didn't have the proper training in dealing with payment issues?

They also didn't say your payment team had requested the ID, they said your payment provider, ie a third party company, had requested it. That is what I have issue with, you sending my ID to a third party company who I do not know, have no dealings with, and, even after asking on numerous occasions and being ignored, do not even know the name of so I can check that they are legitimate.

They also stated, quite clearly, that your payment provider, not you, another company, can ask for this information under the law and under your gaming license. I told them that is rubbish and asked specifically which law allowed a third party company to ask for this ID, and which part of either your gaming license or the gambling act you would be breaching by not supplying it to them. The agents response was, 'I don't know'.

After asking yet again yesterday afternoon, your staff just stopped replying, probably because they knew I wasn't going to let it go and they were caught in the lies they were telling.

How come THREE of your staff all told the same lies?

Completely unimpressed with this so far, thank you for the free spins, but for future reference, I would prefer issues to be sorted out and not be lied to than get free spins.

Hi colinsunderland,

I do understand your frustration and I am sorry that you have had issues with this. We will contact you via e-mail when everything is solved.

What happen was that the first agent you were in contact with requested the documentation he shouldn't and made a note about this so when you got in contact with the second and third agent is that they did check the latest note and e-mails and took for granted that what the first agent replied was the correct answer. We will look over our routines to make sure this wont happen again.

I can promise you that we would not send your documents to a third party company since that would break the terms with the data protection act.

Br,

Daniel

 

[colinsunderland]

That still doesn't make sense, well unless your staff are clueless.

The first person to look at it, presumably someone who does actually know what they are doing, being in the payments department, decided for whatever reason to lie and make up a reason as to why my card was being declined.

Despite, as you say, Videoslots NEVER sending customers information or ID to your payment provider, the second and third agents didn't once think, hold on, this isn't right, we don't do this, it would be a breach of the DPA, I better double check whats being said is right?

This isn't some miscommunication, or a slight misunderstanding due to language or anything, all 3 agents clearly stated it was not you requesting the ID, it was your payment provider. I don't see how, if this isn't something you would ever do, 3 different agents, could not notice something was wrong. To show how clear the emails were, here's a snippet from the final one I was sent before they ignored me.

I can only speak for our company, which is regulated under the UKGC amongst others. Providing an ID-next-to-face is our Payment providers requirement, solely for security reasons. As it is not our requirements, we cannot change it. This is what my colleague was trying to tell you in the previous response, we are of course deeply sorry if it was poorly explained.

I don't think that could be any more clear that it was a third party company asking for the ID, not you!

 

[Dan.Videoslots]

Hi colinsunderland,

So what happen is that the first agent you were in contact with gave you wrong information and made a note on your account so when you were in contact with a new agent the first thing they do is the check the notes and old conversations with our support. So they saw that the first agent have requested this in the old notes and they didn't think twice and that is the reason why the other agents also gave you wrong information.

We would never send out any documents to a third party company since it would break the data protection act.

We are looking over our routines to make sure that this wont happen again. I am sorry for the inconvenience this have caused you.


Br,

Daniel

 

[spintee]

Hi colinsunderland,

So what happen is that the first agent you were in contact with gave you wrong information and made a note on your account so when you were in contact with a new agent the first thing they do is the check the notes and old conversations with our support. So they saw that the first agent have requested this in the old notes and they didn't think twice and that is the reason why the other agents also gave you wrong information.

We would never send out any documents to a third party company since it would break the data protection act.

We are looking over our routines to make sure that this wont happen again. I am sorry for the inconvenience this have caused you.


Br,

Daniel

Hi mate,

I have nothing against the site, Its one of the best going,

But surely the 1st rep got that info from somewhere? About needing the I.D, 2nd Surely the the other 2 reps should of picked up on this if looking at the notes, I mean if its not something you do than it should of been spotted,

Only jumping in as It did read abit worrying when you stated that the rep shouldn't of even asked for this, Than the other reps did not pick up it was wrong, Also I had no clue about 3rd party could get involved, If they can or not I still do not know but as you pointed out that you DO NOT pass any info to 3rd party's than thats one good thing,

 

[colinsunderland]

Hi mate,

I have nothing against the site, Its one of the best going,

But surely the 1st rep got that info from somewhere? About needing the I.D, 2nd Surely the the other 2 reps should of picked up on this if looking at the notes, I mean if its not something you do than it should of been spotted,

Only jumping in as It did read abit worrying when you stated that the rep shouldn't of even asked for this, Than the other reps did not pick up it was wrong, Also I had no clue about 3rd party could get involved, If they can or not I still do not know but as you pointed out that you DO NOT pass any info to 3rd party's than thats one good thing,

That was exactly what I was concerned about, and despite posting more than once, it hasn't been addressed.

1st rep, who wasn't front line, was from the payments team, who presumably are trained in this type of thing, completely makes something up. Thats bad enough, then 2 other reps both say the exact same thing, that it is a third party company wanting the documents, not videoslots. If its something VS would NEVER do, then why would at least 3 members of staff all think it was acceptable and not notice it might be wrong?

I even posted the snippet from the email where a rep stated clearly it has nothing to do with videoslots so they can't overturn the decision.

Dan says they would NEVER pass info to a third party, but at least 3 members of staff said they do, something not right there I'm afraid.

Also bear in mind I was querying the information given, so presumably at least one of them checked with a manager before replying, if they didn't then they shouldn't be working in customer support tbh.

 

[ginzink]

I was going to deposit at unibet but changed my mind and went to videoslots instead. To deposit this time i first had to reenter my card as usual and the verified by visa. But in addition i had to enter a code from sms. And to top it all off, the deposit was taken from my bank but did not reach my account at videoslots.. I know it will get there, but it may take days if it is like the last time this happened here :/ also i got charged 5% more than my deposit amount. More and more complaints to videoslots, is it so big already that the decline have startet? Luckily the reps seem to be fast replying so thats something

 

[Dan.Videoslots]

That was exactly what I was concerned about, and despite posting more than once, it hasn't been addressed.

1st rep, who wasn't front line, was from the payments team, who presumably are trained in this type of thing, completely makes something up. Thats bad enough, then 2 other reps both say the exact same thing, that it is a third party company wanting the documents, not videoslots. If its something VS would NEVER do, then why would at least 3 members of staff all think it was acceptable and not notice it might be wrong?

I even posted the snippet from the email where a rep stated clearly it has nothing to do with videoslots so they can't overturn the decision.

Dan says they would NEVER pass info to a third party, but at least 3 members of staff said they do, something not right there I'm afraid.

Also bear in mind I was querying the information given, so presumably at least one of them checked with a manager before replying, if they didn't then they shouldn't be working in customer support tbh.

Hi Colinsunderland,

We would not give out documents like this to a third party company and we have added loads of more routines for the agents to follow to make sure this doesn't happen again and one of them are to check with the fraud and payment team so they can give out the correct information.

Br,

Daniel

 

[Dan.Videoslots]

Hi ginzink,

I have sent you a PM to request your username so I can look in to this.

Br,

Daniel

 

[colinsunderland]

Hi Colinsunderland,

We would not give out documents like this to a third party company and we have added loads of more routines for the agents to follow to make sure this doesn't happen again and one of them are to check with the fraud and payment team so they can give out the correct information.

Br,

Daniel

But was it not the payment team who initially gave the wrong information, so what use would checking with them be?

 

[Dan.Videoslots]

Hello everyone!

Today we released a new amazing game for you all; The Wild Chase from Quickspin! This game comes with many great features such as multiplier wilds, re-spin feature and free spins. The game is available on both desktop and mobile. Stay tuned for more updates!

Game information about The Wild Chase:
Min Bet: € 0.25
Max Bet: € 100
Bet Lines: 25
Theoretical RTP: 96.77%
Trophies with rewards has been added for this game

//Daniel

 

[colinsunderland]

why am i being asked to verify my mobile number again on deposit?

EDIT: What a joke this is, its all been sorted out and fixed you said? Really?

Card Error
Try using one of our other deposit alternatives instead, instant bank transfers can be made with Trustly (Nordic countries), Instadebit (Canada) and POLi (Australia and New Zeeland).

 

[Dan.Videoslots]

Hi all,

We are having some technical issues right now and we are working on restoring the service as soon as possible.

//Daniel

 

[DepositSpinLose]

please fix your usemyservices deposit method for Canadians too. it hasn't worked for more than 2 weeks now.

 

[itsover2014]

I finally won a slots battle - a 5 euro one too! Looooooong time coming.

£120 from a free token and a 5 euro rebuy. Very happy. However it is properly nerve racking waiting for the tournament to end watching people get closer!

 

[colinsunderland]

well done, I'm currently 3rd in the Energoonz one with 5 mins to go to win about £70, no doubt someone will beat me and I'll come 4th with no prize lol

 

[itsover2014]

well done, I'm currently 3rd in the Energoonz one with 5 mins to go to win about £70, no doubt someone will beat me and I'll come 4th with no prize lol

I am about 50th in that one I did so badly I didn't rebuy. The wait is awful isn't it!

Withdrew my winnings, received in 15mins to neteller will keep on playing the free ones though

 

[Dan.Videoslots]

Good morning all,

I just want to inform that the NetEnt slots are down just now for a planned maintenance and the expected downtime is 120 min so we expect that the NetEnt games will be back around 10.00 CET. I will inform you all when the maintenance is done.

Update 09:26 CET : The NetEnt maintenance is now done and the slots are now up and working with them again.

//Daniel

 

[Dan.Videoslots]

please fix your usemyservices deposit method for Canadians too. it hasn't worked for more than 2 weeks now.

Hi DepositSpinLose,

Our tech team have looked in to this now and "usemyservices" should now work as normal again.

I hope you will have a great day.

//Daniel

 

[colinsunderland]

card deposits still down?

I've got a weird one, in the battles, the status on the left hand side doesn't update anymore, the bit showing position and score, and at the end of the spins it doesn't say finished, or allow a rebuy, I have to come out the game, rebuy, then go back in to keep going, any reason you know that would cause that?

 

[Harry_BKK]

card deposits still down?

I've got a weird one, in the battles, the status on the left hand side doesn't update anymore, the bit showing position and score, and at the end of the spins it doesn't say finished, or allow a rebuy, I have to come out the game, rebuy, then go back in to keep going, any reason you know that would cause that?

Same issue at my end, thought it was my internet connection or browser or similar and never raised it with VS.

As it is now i never know how i scored in the battle until i finish the spins, go out and restart the battle lobby.

Would be good to know what causes that???

 

[colinsunderland]

pfffttt the netent update was to change the autoplay, so now you have to set loss limit

I've also noticed I'm not getting the notification pop ups any more, the ones saying 'you have moved to xxx in the race', 'you have a new reward' etc

 

[Dan.Videoslots]

Hi all,

I would just like to inform that it should now work to make a deposit and withdrawal as normal. Some players may still experience some problems to withdrawal to some credit cards and players from Norway that are depositing with credit card may experience some issues. We are working on fixing this as quick as possible.

Please feel free to contact me via PM with your username and I will help you out to sort it as quick as possible.

We have also looked in to the feedback regarding Battle of Slots and the score should now update by it self and the re-buy button should come up by it self.


//Daniel

 

[Harry_BKK]

Hi all,

I would just like to inform that it should now work to make a deposit and withdrawal as normal. Some players may still experience some problems to withdrawal to some credit cards and players from Norway that are depositing with credit card may experience some issues. We are working on fixing this as quick as possible.

Please feel free to contact me via PM with your username and I will help you out to sort it as quick as possible.

We have also looked in to the feedback regarding Battle of Slots and the score should now update by it self and the re-buy button should come up by it self.


//Daniel

Cheers Daniel, can confirm the tournament scores are updating as usual

One other thing i am missing today is the update on the Cashback, i made some 4000 spins yesterday and until now no cashback appears in the stats.