Videoslots - Newly Accredited

[colinsunderland]

can also confirm battles are working properly again, thanks Dan

 

[scarletmuse]

Hey there, I have had a few errors on VS mobile today also concerning depositing... I have been able to deposit successfully with Poli and Skrill so far, but only after having my Mastercard rejected with an error message-even after the first and second SMS verification code submission, it returns to the VS deposit page with error. Then, I will use a different method of deposit, which will go through as successful and my balance above the page will reflect the upload of funds but the page it reloads to still says an error has occured and to contact support@VS and so on. I just close out of that page and go into games as normal, but it's a bit strange!

Hi all,

I would just like to inform that it should now work to make a deposit and withdrawal as normal. Some players may still experience some problems to withdrawal to some credit cards and players from Norway that are depositing with credit card may experience some issues. We are working on fixing this as quick as possible.

Please feel free to contact me via PM with your username and I will help you out to sort it as quick as possible.

We have also looked in to the feedback regarding Battle of Slots and the score should now update by it self and the re-buy button should come up by it self.


//Daniel

 

[Dan.Videoslots]

Hey there, I have had a few errors on VS mobile today also concerning depositing... I have been able to deposit successfully with Poli and Skrill so far, but only after having my Mastercard rejected with an error message-even after the first and second SMS verification code submission, it returns to the VS deposit page with error. Then, I will use a different method of deposit, which will go through as successful and my balance above the page will reflect the upload of funds but the page it reloads to still says an error has occured and to contact support@VS and so on. I just close out of that page and go into games as normal, but it's a bit strange!

Hi scarletmuse,

Thank you for the report. I have sent you a PM so I can look closer in to this.

@Harry_BBK: Our Tech team is looking in to what you reported and they are working on it.


Br,

Daniel

 

[Dan.Videoslots]

New Release



Hey guys!

Today we are releasing a brand new game from Lightning Box called More Monkeys – Stellar Jackpots. This game does not only feature an interesting name, it also features a “Pick me” bonus and Wild-symbols. The game is available via both your desktop and mobile devices.
Min Bet: € 0.6
Max Bet: € 75
Bet Lines: 1024
Theoretical RTP: 96.22%
Trophies with rewards has been added for this game

Br,

Daniel

 

[Dan.Videoslots]

Hello Everyone!

I have some important information for all players from United Kingdom. There have been some changes with the Auto-play feature in NetEnt games, you now have to set a limit in-game before you can use the Auto-play feature. The limit is called *if cash decreases by* and it helps you to control the Auto-play feature. The limit can easily be set by pressing "Auto-play" while you're in a game, then you just press "Advanced Settings". Please notice that this only applies to players from United Kingdom.

Best Regards,

Daniel

 

[colinsunderland]

I know this isn't you but the GC but ffs, if I set auto play at 100 spins at £1 a spin, I KNOW I can lose £100. Why should I be forced to set a loss limit, you are doing that when you set the stake and amount of spins! Stupid rule made by people who obviously don't have a clue.

Can it not be removed from the battles? Not sure why you have to set a loss limit in them?

 

[fun4all]

I know this isn't you but the GC but ffs, if I set auto play at 100 spins at £1 a spin, I KNOW I can lose £100. Why should I be forced to set a loss limit, you are doing that when you set the stake and amount of spins! Stupid rule made by people who obviously don't have a clue.

Can it not be removed from the battles? Not sure why you have to set a loss limit in them?

That is down to new UK Regulations. I agree these regulations are stupid and do not help anybody, they only annoy - but they have to implement them.

 

[colinsunderland]

That is down to new UK Regulations. I agree these regulations are stupid and do not help anybody, they only annoy - but they have to implement them.

I know, I did say I know its not VS who have done it, its more the battles, you shouldn't have to set a loss limit for those, it makes no sense anyway, I just took part in a freeroll, so my loss limit was £0.00, but had to set it higher or the game wouldn't play!

 

[Dan.Videoslots]

Same issue at my end, thought it was my internet connection or browser or similar and never raised it with VS.

As it is now i never know how i scored in the battle until i finish the spins, go out and restart the battle lobby.

Would be good to know what causes that???

Hi Harry_BKK,

Our tech team have now fixed the issue and you should be able to see how much cashback you have earned again.

I hope you will have a great day and thank you for reporting this to us.

Br,

Daniel

 

[interlog]

Do all of the slots earn trophies? I noticed when playing Terminator 2 no trophies are rewarded?

 

[Dan.Videoslots]

Do all of the slots earn trophies? I noticed when playing Terminator 2 no trophies are rewarded?

Hi Interlog,

There are no trophies for Terminator 2 at the moment but we are adding new trophies to our system everyday. You can see under "My Profile" - My Achievements" what games you can collect trophies to.


Br,

Daniel

 

[colinsunderland]

ffs why do I have o confirm my mobile number EVERY SINGLE TIME I go to deposit, and even after all the 'The problems been fixed' messages am I STILL getting

Try using one of our other deposit alternatives instead, instant bank transfers can be made with Trustly (Nordic countries), Instadebit (Canada) and POLi (Australia and New Zeeland).

Sorry but thats me done with you now, Dan you are fine, but your customer support is terrible and nothing gets fixed, not going to bother depositing again, as its a waste of time.

 

[Dan.Videoslots]

ffs why do I have o confirm my mobile number EVERY SINGLE TIME I go to deposit, and even after all the 'The problems been fixed' messages am I STILL getting

Try using one of our other deposit alternatives instead, instant bank transfers can be made with Trustly (Nordic countries), Instadebit (Canada) and POLi (Australia and New Zeeland).

Sorry but thats me done with you now, Dan you are fine, but your customer support is terrible and nothing gets fixed, not going to bother depositing again, as its a waste of time.

Hi colinsunderland,

I am sorry about this and I will take a look to your account again and make an investigation to look what can be wrong. I will notify you when I know more.

Br,

Daniel

 

[colinsunderland]

Hi colinsunderland,

I am sorry about this and I will take a look to your account again and make an investigation to look what can be wrong. I will notify you when I know more.

Br,

Daniel

You personally told me it was fixed, surely you actually checked before sending the PM?

Live chat told me it was the update that was causing it, despite you posting in here those problems were now fixed too.

 

[Dan.Videoslots]

You personally told me it was fixed, surely you actually checked before sending the PM?

Live chat told me it was the update that was causing it, despite you posting in here those problems were now fixed too.

Hi colinsunderland,

Our teach team are working right now on fixing things that haven't worked such as the cashback issue that Harry_BBK posted about. We also though that your problem were related to something else and that we fixed it. I have now sent this case to our tech team again so they can find the source of your technical issue and solve it.

Br,

Daniel

 

[colinsunderland]

Just got this

Hi Colin,

The issue with credit card deposits should now be solved. Please try to make a new deposit. If you have any problems contact our support immediately.

If you have any questions we are available 24/7.
Have a great day.


Best regards,

Johan H

Guess what, still the same error.
Seriously Dan do you actually have any staff there who have any idea what they are doing?

 

[spintee]

Just got this



Guess what, still the same error.
Seriously Dan do you actually have any staff there who have any idea what they are doing?

There may be an issue with your browser, Have you tried a different one?

 

[colinsunderland]

There may be an issue with your browser, Have you tried a different one?

yes, multiple ones and devices videoslots know its their end

 

[spintee]

yes, multiple ones and devices videoslots know its their end

I was hesitant to ask As I bet your pissed of how many times you've been asked to do the normal BS,

 

[Adriana B]

Deposited $85 between Tuesday & Wednesday this week and I still can't even qualify for the main battle. What does that tell you about my RTP? I'm done!

 

[colinsunderland]

I was hesitant to ask As I bet your pissed of how many times you've been asked to do the normal BS,

To be honest, not many, but the customer service is terrible, I really don't think they have a clue.

I was still trying to sort it behind the scenes by email, but if theres one thing I can't abide is bad customer service, and if I ever catch a customer advisor lying to me then I refuse to speak to that person again, as they are obviously dishonest and you can't believe a thing they say. Unfortunately the person emailing me today was one of those who lied earlier in the week, so I asked that someone else deal with it, and he refused to pass it on, so the result is, my account will be closed next week after cashback has been credited, as I refuse to deal with him. Not sure why he couldn't do that, especially when 3 different agents emailed me the other day about the same issue, but losing a customer obviously doesn't mean anything to Videoslots. Just to be clear, I have been perfectly polite in my emails, and have never got angry or anything.

I can completely accept mistakes, they happen, but when they do and the customer queries it, it should be sorted out straight away, not have a lie told to you 5 or 6 times to cover that mistake. To me, thats unacceptable, and there are plenty of other casino's want my money.

 

[interlog]

View attachment 65521
Hi all,

I am excited to inform that we have a promotion that are exclusive to Videoslots where you can win a luxurious trip for two till Malta for 5 days worth £5000.

The winner will be transported to a lavish 5-star hotel when they land on the island, where you'll get breakfast each day and can enjoy spa treatments or just sip cocktails by the pool. As if that wasn't enough, your holiday will be topped off with sunset dinners at our recommended restaurants.

To give some extra thrills to this trip you will be guided around our offices to see where the action happens, meet a representative from Scientific games and enjoy a trip to our sister islands on a splendid boat for the day.

All you need to do is pack your passport and the rest is in our hands to make sure you will have a trip of a lifetime!

This campaign is active from the 28th March 2016 at 00:01 GMT to 4th of April 2016 at 23:59 GMT and you need to wager €50 in any slot from Bally, Barcrest or Williams Interactive to earn 1 ticket to the raffle. A player can earn as many tickets as they want during this period and we will draw the winner randomly when the competition is over.

Please read more about the competition and Terms and Conditions

You do not have permission to view link Log in or register now.

.


//Daniel

I receive a call this week from Kenny at Videoslots letting me know that I am the lucky winner of the trip

Really looking forward to it!

Thanks Videoslots for this competition and I look forward to meeting you all in your offices in August.

Will post nearer the time and will also do a mini trip report after.

 

[optimiser]

Im new here but ive been reading the forum for a while. Great place for information!

I start to play at videoslot since couples of month. I love that place, the slot race, cashback...But since a couple of week, no matter what i do its the same thing : Deposit 25$ i can reach 75$ with several bonus round or "big win" than Nothing !! No matter the slot im playing...the result is the same sweet f*ck all . I have the SAME PATTERN for several time in the last week....always go up in $$ than nothing at all. I kknow this is casino...but what are the chance to have the same pattern each time ??! I try many slot...change my bet size....NADA.

Do i need to withdraw money ASAP and quit ? Better to cash 50$ than 0$ !!

 

[Adriana B]

Yeah -- I would cash out. Unfortunately you have to play the game -- redeposit in order to qualify for the free battle rounds. You would think this would cost them money when people do this all the time. Gotta wonder

I will say that the rewards are crazy at first but they are totally non-existent after a while. So, for me, I am no longer a loyal customer as they are no longer loyal to me.

Good luck.

 

[mina1929]

I receive a call this week from Kenny at Videoslots letting me know that I am the lucky winner of the trip

Really looking forward to it!

Thanks Videoslots for this competition and I look forward to meeting you all in your offices in August.

Will post nearer the time and will also do a mini trip report after.

Oh you lucky thing, I am so jealous as I just love Video Slots and to meet to crew WOW

Congrats

 

[geordiecolin]

I receive a call this week from Kenny at Videoslots letting me know that I am the lucky winner of the trip

Really looking forward to it!

Thanks Videoslots for this competition and I look forward to meeting you all in your offices in August.

Will post nearer the time and will also do a mini trip report after.

Congratulations to you.

 

[interlog]

Yeah -- I would cash out. Unfortunately you have to play the game -- redeposit in order to qualify for the free battle rounds. You would think this would cost them money when people do this all the time. Gotta wonder

I will say that the rewards are crazy at first but they are totally non-existent after a while. So, for me, I am no longer a loyal customer as they are no longer loyal to me.

Good luck.

Here is a tip - look at how the rewards work. Start playing slots that you have not played as yet (make sure there are trophies attached to them) and you will get rewards coming your way soon enough. You also get rewards on total number of spins, winning spins and as you progress through the levels though once you reach level 20 the step to level 21 is quite big.

Not sure if you qualify yet (actually, I am not sure what the criteria are), but once you're on the radar of the VIP team, they may reward you from time to time too with free chips (with wager requirement).

 

[scarletmuse]

Here is a tip - look at how the rewards work. Start playing slots that you have not played as yet (make sure there are trophies attached to them) and you will get rewards coming your way soon enough. You also get rewards on total number of spins, winning spins and as you progress through the levels though once you reach level 20 the step to level 21 is quite big.

Not sure if you qualify yet (actually, I am not sure what the criteria are), but once you're on the radar of the VIP team, they may reward you from time to time too with free chips (with wager requirement).

I love VS but sometimes it's really a love/hate thing we have going on LOL... Currently sitting on Level 20 and can't remember the last time I had a decent reward in the Rewards tab. Oh, don't get me wrong-grateful for any freebie/gift/cashback promo they offer, but feel like it's not often enough so then I stop playing which is the Catch22 right! Yes, I know--play the slots to earn the trophies but sometimes that is a little bit easier said than done. Like, I just wanna log in, play some games at my own pace, maybe my faves, maybe a new one, maybe a 'hot' one, maybe a classic.. Whatever! But I would rather play my usuals and browse til something strikes my fancy-maybe it's blingy, maybe it's pirates-themes, maybe I saw it on CM and so on..

I don't reeeally want to tailor my gameplay to the trophies at the expense of my leisure (and balance)--what if I lose everything for one trophy out of the twenty needed?! Is the rewards going to be 50 FS or 5? Will it be worth it basically..?! Do I even like the game enough to justify playing it for the reward? And the mental debate continues

Alas, this is where the hate part of my VS relationship comes into it. Despite depositing/wagering a fair bit, my custom therefore doesn't warrant rewards since I am yet to earn the trophies-I do have dozens already, but don't play the right games and have hit my rewards quota I guess, makes deposits/wagering start to feel like a little bit of wasting time some days.

Can I ask, what is this Free Chips you mention? I have had maybe a $10 free cash deposit bonus early on, and maybe some Battles tix.. But never anything VIPish. I couldn't even get a birthday bonus on my recent birthday... lonely little me eagerly logged on hoping to see a big pop up box (as you can see, I had a very mediocre birthday and was actually looking forward to this the most after I'd read somewhere here they do that sort of thing for bdays LOL!) It was only through conversation with the lovely Dan and Philip on CM that they kindly gave me a few spins on Gonzo's when I enquired, but nevertheless.. Sigh... My niggly annoyance for today off my chest.... But, Off to make another deposit I suppose

 

[interlog]

Can I ask, what is this Free Chips you mention? I have had maybe a $10 free cash deposit bonus early on, and maybe some Battles tix.. But never anything VIPish. I couldn't even get a birthday bonus on my recent birthday... lonely little me eagerly logged on hoping to see a big pop up box (as you can see, I had a very mediocre birthday and was actually looking forward to this the most after I'd read somewhere here they do that sort of thing for bdays LOL!) It was only through conversation with the lovely Dan and Philip on CM that they kindly gave me a few spins on Gonzo's when I enquired, but nevertheless.. Sigh... My niggly annoyance for today off my chest.... But, Off to make another deposit I suppose

I have had a birthday free chip and some chips thrown in a few times (all of them had a wager requirement of, if my memory serves me right, 20x). As I said, I have no clue how their VIP system works and what triggers what level of looking after your customer.

Edit: In my previous post, I wasn't hinting to chase the rewards so to speak (a bad move), I was attempting to explain how you earn them.

 

[aceking123]

video slots isn't geared up for less frequent players . meaning i play there myself pretty much boom or bust , this doesn't register with loyalty in any way , if i make a 50 quid deposit & bust out at £1 stakes , your need to pass wagering of £500 quid just to get into the free battle to which mainly sit in the middle , i've had some really poor sessions there including RTP% below 33% , live chat didn't offer a thing, the cash back thing is great , problem there is i really don't want to sit grinding out 20p bets all day or for hours at a time again even with multi deposits unless your grinding your not getting much back.

As a casino & with there reps they are a good bunch , but they should look at those crappy sessions & offer better free bees & spins.

 

[Harry_BKK]

I love VS but sometimes it's really a love/hate thing we have going on LOL... Currently sitting on Level 20 and can't remember the last time I had a decent reward in the Rewards tab. Oh, don't get me wrong-grateful for any freebie/gift/cashback promo they offer, but feel like it's not often enough so then I stop playing which is the Catch22 right! Yes, I know--play the slots to earn the trophies but sometimes that is a little bit easier said than done. Like, I just wanna log in, play some games at my own pace, maybe my faves, maybe a new one, maybe a 'hot' one, maybe a classic.. Whatever! But I would rather play my usuals and browse til something strikes my fancy-maybe it's blingy, maybe it's pirates-themes, maybe I saw it on CM and so on..

I don't reeeally want to tailor my gameplay to the trophies at the expense of my leisure (and balance)--what if I lose everything for one trophy out of the twenty needed?! Is the rewards going to be 50 FS or 5? Will it be worth it basically..?! Do I even like the game enough to justify playing it for the reward? And the mental debate continues

Alas, this is where the hate part of my VS relationship comes into it. Despite depositing/wagering a fair bit, my custom therefore doesn't warrant rewards since I am yet to earn the trophies-I do have dozens already, but don't play the right games and have hit my rewards quota I guess, makes deposits/wagering start to feel like a little bit of wasting time some days.

Can I ask, what is this Free Chips you mention? I have had maybe a $10 free cash deposit bonus early on, and maybe some Battles tix.. But never anything VIPish. I couldn't even get a birthday bonus on my recent birthday... lonely little me eagerly logged on hoping to see a big pop up box (as you can see, I had a very mediocre birthday and was actually looking forward to this the most after I'd read somewhere here they do that sort of thing for bdays LOL!) It was only through conversation with the lovely Dan and Philip on CM that they kindly gave me a few spins on Gonzo's when I enquired, but nevertheless.. Sigh... My niggly annoyance for today off my chest.... But, Off to make another deposit I suppose

Make sure you reset the trophies once you collected all for one slot. That way you will know what you will be getting at what stage as they will be the same as on the first run

I do get as well now and then some free VIP bonuses with 20-30x WR but then i deposit mostly 2-3K every month and do go sometimes just as long without a withdrawal.

On average, i have appr. 10% of my deposits back in race winnings & cash back, sometimes as low as just 3-4% when i have poor sessions. But i take the wager free 10% anytime over 20-30% with 30-50xWR.

A further 5-10% come from extra VIP bonuses, so overall i am "happy as larry" with the level of attention i am getting at VS. This week i only deposited 30$ and had a total of 135FS from the battles giving me another 35$ to play, wagering with that nearly 4500 race qualifying spins and earning 12$ in cashback. Additionally, i had 14$ from last weeks race and and will have 23$ cashback today.

What i am trying to say is that even in a week with little deposits one can earn a nice junk of cash and have lots of playtime. Haven't seen this level of loyalty bonuses anywhere, especially WAGER FREE ones.

 

[scarletmuse]

I have had a birthday free chip and some chips thrown in a few times (all of them had a wager requirement of, if my memory serves me right, 20x). As I said, I have no clue how their VIP system works and what triggers what level of looking after your customer.

Edit: In my previous post, I wasn't hinting to chase the rewards so to speak (a bad move), I was attempting to explain how you earn them.

That's so awesome, I hope you had some cheeky wins on them I think 20X is ok in terms of WR really and if it's a reasonable size chip then hopefully you scored some extra for yourself

Oh yes, I understand your explanation-with earning rewards and eligibility for Battles etc... Though I had a quick squiz on the FAQs and couldn't find much more hence why I asked about the chips. Yes, curious though. I don't think I would technically ever be a 'high roller'/VIP anyway-if there was a minimum $$ limit to be one, I don't want to remind myself of past losses so would totally rather not add up all my $$$ spent to see if I did make it haha

Obviously I am not one to chase them as you can tell LOL, but that's almost reflective of my situation I suppose. In that, I feel like I am kinda at a stand still-trophy/reward wise and 'chasing' would be my only option if my intention was solely to play with freebies etc which it's not but it feels like the deposit bonuses and even 2X spins Race Chips have long gone since my early days. More like, everytime I play and deposit it seems my progress never budges and I just wanna play the games I like and not research each milestone but no matter the games played, it be would just feel great to open the Profile page and at least see the progress bar inch just a teensy bit hehehe!

 

[scarletmuse]

Make sure you reset the trophies once you collected all for one slot. That way you will know what you will be getting at what stage as they will be the same as on the first run

Thanks Harry, you are so informative all the time! Glad for the help because.. Forgive my newbie-ness but what... Reset?! How do you do that? I assume through the profile/edit or something yes? I have never seen that option anywhere-nor knew it was a thing so I wouldn't have been looking for it LOL!

 

[interlog]

That's so awesome, I hope you had some cheeky wins on them I think 20X is ok in terms of WR really and if it's a reasonable size chip then hopefully you scored some extra for yourself

I turned my birthday chip into a withdrawal and so did I with the last free chip. Mind you it compensated towards the rather heavy losses I had that week

In terms of depositing - I have been known to deposit £1,200 in a week so perhaps that gives some indication on how the VIP system works

 

[interlog]

Thanks Harry, you are so informative all the time! Glad for the help because.. Forgive my newbie-ness but what... Reset?! How do you do that? I assume through the profile/edit or something yes? I have never seen that option anywhere-nor knew it was a thing so I wouldn't have been looking for it LOL!

You can only reset them once you have collected all trophies for a particular slot. Look for the symbol to the left of the slot's name to light up on the "my achievements" page.

 

[Harry_BKK]

Make sure you reset the trophies once you collected all for one slot. That way you will know what you will be getting at what stage as they will be the same as on the first run

Thanks Harry, you are so informative all the time! Glad for the help because.. Forgive my newbie-ness but what... Reset?! How do you do that? I assume through the profile/edit or something yes? I have never seen that option anywhere-nor knew it was a thing so I wouldn't have been looking for it LOL!

Go to -> my profile -> my achievements. There is the list of your trophies.

At each slot it will have a green recycle button if you completed all trophies. Click that and the trophies will be reset. Now you can earn them again and also collect the rewards that come with those.

If the button is not green click on the "+" sign on the right. It will open up now and you can see which trophies you collected so far and which are missing. If you hover over them it shows how much is missing.

Good luck

 

[Adriana B]

Harry -- I did not know about resetting trophies either. Maybe that is why I haven't been getting any rewards of late.

You are so informative my friend (and did I mention wise). Thank you.

 

[Harry_BKK]

Harry -- I did not know about resetting trophies either. Maybe that is why I haven't been getting any rewards of late.

You are so informative my friend (and did I mention wise). Thank you.

Happy to help

You must have missed then quite a few rewards. And now i also understand your statement in the previous post where you said that rewards are plenty at the beginning but nothing later.

I recently collected the "80.000 wins" trophy in the casino, meaning i reset DOA probably about 6 x now, each round giving quite a few rewards, e.g. 25FS @ 0.90$.

 

[Adriana B]

I have to tell you what annoys me the most Harry. I have been on live chat and sent emails to their CS department several times complaining that I have not been receiving trophies/rewards lately. Not once did they ever mention about resetting these. As far as they were concerned everything was working properly.

 

[Harry_BKK]

I have to tell you what annoys me the most Harry. I have been on live chat and sent emails to their CS department several times complaining that I have not been receiving trophies/rewards lately. Not once did they ever mention about resetting these. As far as they were concerned everything was working properly.

That is indeed pretty poor as it is something essential in the player experience. PM Dan or Philip and ask for a little compensation

 

[Adriana B]

Oh I'm sure Dan & Philip are following this post. Che sera sera (in other words screw it).

 

[colinsunderland]

Oh I'm sure Dan & Philip are following this post. Che sera sera (in other words screw it).

yes, and staying very quiet too.

Wonder what happened to the wording changes regarding the cashback as that still seems to be exactly the same.

 

[Adriana B]

In all fairness Dan did send me a PM asking me why I felt I was not receiving rewards any longer. One thing you have to say, they are always interested in our feedback and I do respect them for that.

Edit: Just received another PM from Dan and he said he added something for me (not sure what it is right now but I'll check later). Going to try and reset those trophies now.

 

[Dan.Videoslots]

Hi all,

I just want to say thank you for all the feedback we are getting and we do listen to everything.

I just want to confirm that we do have a reset function on our site so that means that you can reset your trophies if you have completed all of them under a certain slot. You can in this way continue to play your favorite slot and still getting rewarded.



The arrow to the left of the "Slot Name" will turn in to green when you can reset the trophies for that certain slot.

We have also noted down the feedback regarding our Battle of Slots and freerolls.

Please feel free to always contact me if there is anything I can answer and I hope you all will have a great weekend.

Br,

Daniel

 

[colinsunderland]

Please feel free to always contact me if there is anything I can answer and I hope you all will have a great weekend.
Daniel

Why did the initial member of your finance team completely make up a reason as to why my card was being declined?
Why has it still not been fixed?

 

[Dan.Videoslots]

Why did the initial member of your finance team completely make up a reason as to why my card was being declined?
Why has it still not been fixed?

Hi colinsunderland,

It was the first agent you talked with that gave you wrong information and the second and third agent looked the first agents notes on your account and that is the reason why this happened. There have been an internal investigation and the whole team have been informed and we have implemented new routines now. There is sadly nothing we can do to change what happened but I can promise you that we have learned from it to make sure it doesn't happen again.

I have talked with our tech team and they informed that it should work now. It would be great if you could provide us with screenshots if you still have issues to use your card.

I hope you will have a great weekend.

Br,

Daniel

 

[colinsunderland]

Hi colinsunderland,

It was the first agent you talked with that gave you wrong information and the second and third agent looked the first agents notes on your account and that is the reason why this happened. There have been an internal investigation and the whole team have been informed and we have implemented new routines now. There is sadly nothing we can do to change what happened but I can promise you that we have learned from it to make sure it doesn't happen again.

I have talked with our tech team and they informed that it should work now. It would be great if you could provide us with screenshots if you still have issues to use your card.

I hope you will have a great weekend.

Br,

Daniel

I am aware of how it happened, what I can't get my head round is, why the FIRST agent just completely made up a reason, and decided to tell me you send ID to another company, when, apparently, you don't. Thats just completely made up, not a mistake or error, and I don't understand why ANY employee would state you do something that you don't.

Im out now but will try later, screenshots won't do good, its the standard page with the text I have posted on here, a screenie won't make any difference to you, but will do it anyway.

 

[geordiecolin]

Heads up.
I have just played a battle and I achieved what I thought was the unbeatably low tariff of 86 points to be bottom of the pile. But no, that achievement was won by someone named Poo.
So I suggest you choose your battle name wisely

 

[colinsunderland]

Heads up.
I have just played a battle and I achieved what I thought was the unbeatably low tariff of 86 points to be bottom of the pile. But no, that achievement was won by someone named Poo.
So I suggest you choose your battle name wisely

Haha thats terrible, so bad, I thought I would waste a euro try try to do worse, but I failed lol. I am guaranteed either 1st or 2nd place in the fisticuffs one though so all good

EDIT: I did a couple of rebuys and n the last set of 40 spins won an amazing 7 coins hahaha
Another slot to add to my never play with real cash list!

 

[scarletmuse]

That is indeed pretty poor as it is something essential in the player experience. PM Dan or Philip and ask for a little compensation

Yes absolutely, now I am aware of this function I am now a bit more disappointed with the Live Chat help I received last time-when I enquired about a birthday bonus actually! I have mentioned it to Dan/Philip via private message here that the Chat rep was quite unhelpful at the time. I too had commented to the Live Chat that I had not been getting any rewards and how could I go about it and whether there were any promos etc. He said pretty plainly the usual copy and paste "we have cashback/races etc etc" and that "he can't add anything to my account, come back next year and chat to us and maybe we can give you a gift for your birthday and I need to start playing different games to get rewards"... He could of checked my account stats surely and informed me of this reset option, or given some examples of games to try playing instead but it was so basic and not necessarily rude-I mean, I understand that they can't always help the way we hope-but it just felt so impersonal I suppose and not friendly, just blanket responses and I left the chat feeling a bit bummed about it actually!