Videoslots - Newly Accredited

[kennygamerboy]

All levels go up after 5000 xp.

Except between level 20 and 21 which takes 210000 xp. So if playing 96% RTP slot you will need to wager £210000 to get from level 20 to 21.

Been stuck on level 20 for years and think only half way through. With amounts i deposit and play doubt I will ever reach it.

Wow that’s a long time in same boat I think I’m gonna be the same as you stuck on it years I’m guessing high rollers would reach it much quicker than the average Joe. When reaching level 21 wonder if the jackpot wheels are worth anything cos I’ve never had a decent one always seems to give me £5 or 10 spins and the spins are always dead haha.

 

[kennygamerboy]

It took me over a year to get from 20 to 21, but it is worth sticking with it for the "Special" wheel. After that, you'll zip through them again.

What did you get on the special wheel mate I was wondering if there’s a special wheel haha because they should give you one considering it takes donkeys years to reach 21

 

[paul7388]

Wow that’s a long time in same boat I think I’m gonna be the same as you stuck on it years I’m guessing high rollers would reach it much quicker than the average Joe. When reaching level 21 wonder if the jackpot wheels are worth anything cos I’ve never had a decent one always seems to give me £5 or 10 spins and the spins are always dead haha.

The wheels get better as u advance . You get bronze, silver , gold wheels etc. And minimum on bronze is £50 cash. But way I look at is even if i wager 5000 every month which I won't it will still be another 2 years to reach level 21. Think minimum from special wheel is £100 not sure. Still not worth chasing it.

 

[kennygamerboy]

The wheels get better as u advance . You get bronze, silver , gold wheels etc. And minimum on bronze is £50 cash. But way I look at is even if i wager 5000 every month which I won't it will still be another 2 years to reach level 21. Think minimum from special wheel is £100 not sure. Still not worth chasing it.

Yeah defo not worth chasing it if you reach it then cool but chasing and wagering 21k to get £100 back not worth a wank.

 

[kennygamerboy]

Only £18k to go

 

[paul7388]

Only £18k to go

Thats 180k to go not 18k lol.

You probably understood what I meant but just in case you thought I made a typo or something.

It is a staggering 210 thousand pound roughly to get to wheel 21. Not 21 thousand pound. Which is why I doubt I will see it as by time I wager another 110 thousand pound wheels will probably be gone.

 

[Jono777]

Lvl 21 wheel is minimum £200, other prizes are £400 cash and the 3 Jackpot's

 

[paul7388]

Lvl 21 wheel is minimum £200, other prizes are £400 cash and the 3 Jackpot's

Thanks. Think I will try wager the remaining £100,000 tonight to try get the wheel.

 

[kennygamerboy]

Thats 180k to go not 18k lol.

You probably understood what I meant but just in case you thought I made a typo or something.

It is a staggering 210 thousand pound roughly to get to wheel 21. Not 21 thousand pound. Which is why I doubt I will see it as by time I wager another 110 thousand pound wheels will probably be gone.

Omfg I’m never gonna reach that shittt

 

[paul7388]

Omfg I’m never gonna reach that shittt

Had a guess you had thought I meant 21 thousand in first post. Tell me about it been on level 20 for years now and will never get to 21.

It is the only level like that. Just means low rollers or less frequent players will never get by it.

 

[dionysus]

Absolutely, utterly effing ridiculous

Where to begin?
Deposit, hit with document request.

Let's point out a few things.

Been with VS years and years and years.
Mom and I had our own accts. Decided, silly, we live together; let's just use one (VS always, along the way, fully informed) and were fine.

They deccide, this yr, no, best, use your own. each.

Okies. So I switch to mine (FTR, we dont cross deposit, one acct, one bank acct, matched details)

Anywho, back to using mine. Hunky dory.
Dept tonight...same guy, same bank, same dep/WD method assoc. with my acct
BOOM Doc request.


NOTE: Oh, not before a deposit. That would be practical. They ACCEPT the deposit, load the balance, THEN BAM, cant play, doc request

Send them alll in, bank statements. Govt issued ID
Now, ID isnt good enough. DESPITE the fact, was verified, I've made loads of deposits and withdraws...and good fucking gods, aint like noone there doesnt know WHO I am personally nor professionally (sigh)

Anyway, nope, ID isnt good enough, need different.
I've explained......um, covid? We have been in lockdown since March of 2020; there isnt a govt office OPEN. We are still in phase 1

So sad, too bad....but hey, we have your 200 bucks, you cant play it, we happliy TOOK your funds, but you cant play them (FFS, dont allow the deposit then)


No wonder the forum's more full of sh*t than sugar these days

 

[dionysus]

Sigh
Give me a break
Address not approved, needs all 4 corners visible.
You know this is 2021, right guys? ALL my bills are email and nearly ALL the utilities outright do not do paper bills.
Ok, I get, things can be circumspect....but really? It bloody shows the address bar so clearly it's a bank statement coming from my bank verifying my address

There's practical, and there's just...being noogey

 

[dionysus]

And what UTTERLY pisses me off....this... this >

Ok, verify BEFORE deposit? That seems pretty smart, though, I understand, not always practical
Verify before WD? Ok, laundering and all that jazz
Spent too much? Intrusive, but ok, an SOW before next deposit


But....to deposit, accept the deposit, THEN be a migraine ugh...why?

 

[dionysus]

No wonder I quit playing for nearly 6 months

 

[dionysus]

and FYI @Team.Videoslots - despite the rep asking me, after me supplying updated phone and address details (again) in chat and verifying details (theyre 5 yrs out of date, for gods sake and I've asked numerous times to update them) I'd like them updated (because we cant manually do that) , and saying yes, please, thank you...., and telling me she'd update them after we concluded chat....STILL, not updated.......again
Why bother asking?

 

[slotmaster]

I think this is the most upset I have seen dion.

 

[dionysus]

I think this is the most upset I have seen dion.

we're Canadian, takes a lot
I've sent them everything now - after several emails since last post - but my first born son (or at least, the potentia in my roos).....fronts, backs, several copies, pages, holding the ID, smiling beside it, banking info etc etc
It's gotten beyond ridiculous at this point
I've sent them info they didnt even request (again, after already verified, and wasnt enough (oh, it doesnt show all your bank details)...
it wasnt a bloody banking request or SOW, just proof of address FFS

 

[dionysus]

email:
proof of address not accepted
FFS
WHAT do you precsisely need
It's my online bank statement
Clearly, shows my name, my address, my acct number I deposit and WD with, the bank address/url clearly visible in the address bar, my phone number.. sent SEVERAL pages and points of origin
Included this weeks activity (shows it's recent)...even included my entire desktop so it incorporates today's date
Even minimized window to show '4 corners' and surrounding desktop
How...well...anal can you possibly be

Look, maybe I'm bitching publicly, but I VERY much went through live chat, email and rep first

And this....this is for 'my address', not anything else -....do....do you want a postcard?
i can stand outside and take a photo of my house number...
I need a PAB....for my address?
eesh

 

[TheAddict]

a postcard

 

[dionysus]

Logged in
The pop-up
Bit late for that, yeah?
You clearly let me deposit first

 

[dionysus]

so, is this the new norm?
Tried to open a game.
Nope. Same pop-up.
Happily accept the deposit, wont let you play a cent of it
Isnt this tantamount to theft?

I mean, is this a thing.....deposit.....'oh sorry, NOW you have to verify'

 

[pinnit2014]

It's not as if they don't know about it - they were told (I'm sure here and no doubt in CS emails) when they 'lost' verification data from customers a few months ago and had exactly the same thing. It was only when you deposited you found out you couldn't play a spin.

It's behaviour befitting of a Pampers, not an accredited, casino.

 

[Team.Videoslots]

Hi there @dionysus

Please send us an email to videoslotsteam@videoslots.com and we'll take a look what we can do regarding the issue.

Edit: Nevermind, I see you PM us already. We'll look into it. We'll be in touch soon.

Best regards,
Team Videoslots

 

[dionysus]

Clearly no progress is being made today
An email saying my document has been rejected because my name isnt visible
It's dead centre, 1st, middle and last name in block capital bolded letters and the largest font on the page - my 80yr mother, who has cataracts in both eyes, can read it from across the room

And that there are no recent dates on the document.
It shows it's the 30 day transaction history with three purchases made in july from my bank clearly showing the day, month and year

Short fuse and wasted days for just wanting to give someone my money (well, actually, they already have it, I just cant use it)

 

[Cocochanel]

Clearly no progress is being made today
An email saying my document has been rejected because my name isnt visible
It's dead centre, 1st, middle and last name in block capital bolded letters and the largest font on the page - my 80yr mother, who has cataracts in both eyes, can read it from across the room

And that there are no recent dates on the document.
It shows it's the 30 day transaction history with three purchases made in july from my bank clearly showing the day, month and year

Short fuse and wasted days for just wanting to give someone my money (well, actually, they already have it, I just cant use it)

Shame on Videoslots for putting you through all this. And of course they have to do it after the deposit, not before, very bad behaviorPuts me of playing there again when they treat loyal players like this..