Videoslots - Newly Accredited

[nikantw]

Thanks, I already had an email it was a failed 3D Secure check (I used the "repeat", didn't see any 3D Secure check window).
And the money should be back in my visa in 24hrs.

Just to be safe I will not use the "repeat" any more.

Well, I never really believed it would only take 24rhs. Last time it took 24 days. But it was many years ago, so now it may take only 23.

 

[bebo67]

What exactly happened, outside of Thunderkick not working?

 

[ShadyFei]

What exactly happened, outside of Thunderkick not working?

The story starts here:

Hi TeamVideoslots,

Could you let me know if this story is true and really happend?

*snip*

 

[interlog]

Still waiting for a reply regarding my query concerning the Merkur games last Saturday.... whenever you're reading Videoslots

 

[Team.Videoslots]

Hi @interlog

Apologies for the long handling time here, we are looking into your case in further detail and you should expect a reply soon.

Br,
Team Videoslots.

 

[bebo67]

Just in case the link is removed and no one has a clue what is being talked about

Last night I deposited 25€ to videoslots and played Magic Mirror Deluxe II and at one point slot went crazy. I was wining and raising bet from 0.20€ to max bet and won about 9000€...

I have withdrawn 8200e and continued playing with the rest for 4-5 hours... Suddenly I was logged out and message popped out saying they deactivated my account...

I contacted them and they said that my account was malfunctioned and they are fixing the problem.

Few hours later I got mail that I can now log in and all of my winings are removed due to some technical problems. And even my initial deposit is gone!!

Part of their answer:

"What had happened is that we had technical problems with the game provider Edict. All bets that have been made from this provider the last 48 hrs are void. All winnings have therefore been deducted from your account and the bets have been paid back. We apologize for any inconvenience this may cause you." - Linus S

Really @Videoslots???? Linus????

First time I win big after loosing there too many times and now they take it all away from me?

I really can't believe this is happening, or how and why...

I'm pretty sure already that I'll never see 1 cent of that money no matter what I write and say.

Just want to hear your opinions and warn you not to play (lose) there...

and a latest post

Same thing happened to me but even worst.

On Friday i won 2 k euros on Fruit Mania /Arabian Nights . In chest game i had 3 question marks and made a top ladder (made a ps). I thought to myself finally i got lucky after around 100 k lifetime loss on various casinos. And it all went smooth i cashout 2 k euros.

And yesterday i decided to make a little deposit (13 euros) i was playing 10/20 cents on Rasputin, Bonanza, Danger High voltage and Gold cup.

I managed to reach 200 euros and in the middle of the play my account gets deactivated.

I contacted support and they told me they are having some technical issues that will be solved that day. I thought to myself fine until i recived phone call from Private number. On the other end of line was Videoslots representive and he told me i had to return 2 k euros that i won on Fruit Mania or they will contact police.

He was so rude! So i contacted live support. They told me same thing without any proofs and they were so offensive towards me too. They didn't give me any explanations whats so ever. All they told me there was technical issue and you didn't need to win 2k euros, you have to return money or we will contact Police.

I been gambing for around 15-16 years and i been loyal Videoslots customer for 3 years and i never experienced such treatmant.

Was there mistake last week when i lost 200 euros within minutes? Whats the point of playing Casinos if they can take your winnings if there was 'issue' in their system.

They can say whatever they want but i won if fair and square.

So yesterday i recived email from Videoslots that my account is unlocked and my balance was reduced from 200 euros to 39 euros (in attachment)

I am still under shock with all this non sence! If they can treat me like this and do this kind of stuff where is a point in playing online Casinos.

They told me that they had issues with Edict provider as far as i know Fruit Mania/Arabian Nights is uner Gamomat

Hope you guys are going to support me!

Holy FUCK!!!!!!!! WTF????????? I'm speechless. Not trying to sound like a drama queen, but.......... That isn't even funny, and yet I'm laughing. Is any recourse going to be taken? The police?????

 

[bebo67]

Holy FUCK!!!!!!!! WTF????????? I'm speechless. Not trying to sound like a drama queen, but.......... That isn't even funny, and yet I'm laughing. Is any recourse going to be taken? The police?????

Sorry for all the F bombs. I hope the guy is going to take action. I have zero faith in online gaming anymore..zero!

 

[goatwack]

Being devil's advocate here, and despite the countless police quips and wariness of VS' actions, if player(s) really did work in tandem to quote 'rinse them out', then I have to take my player hat off and say it's pretty shitty towards them or any casino!

 

[sueyh]

Sorry for all the F bombs. I hope the guy is going to take action. I have zero faith in online gaming anymore..zero!

Very unlikely the guy is going to take an action, since he committed "theft".
It was not right that VS chat mentioned "police", but don't forget those players are nothing but fraud.

 

[bebo67]

Very unlikely the guy is going to take an action, since he committed "theft".
It was not right that VS chat mentioned "police", but don't forget those players are nothing but fraud.

How was it theft?

 

[bebo67]

Being devil's advocate here, and despite the countless police quips and wariness of VS' actions, if player(s) really did work in tandem to quote 'rinse them out', then I have to take my player hat off and say it's pretty shitty towards them or any casino!

Okay, at the risk of sounding like an idiot. What am I missing that the player did wrong?

 

[goatwack]

Okay, at the risk of sounding like an idiot. What am I missing that the player did wrong?

Yes, most of us thought that too. I'm not 100% sure if VS have disclosed the whens and whys, but of the '20' or so players that played these faulty games, an unspecified number of them were carrying on playing, upping bets etc with the knowledge the games were completely bonkled

 

[sueyh]

How was it theft?

The glitch was when you click the spin button, the bet never taken away from your balance, but if you win from that spin that winnings were added to your balance. They noticed the glitch and increase to the bet size to max bet.-The balance was not showing on the game-
The guy Collin quoted made 9K from increasing to max bet from 20 cents bet with $25 deposit,and another guy made 20K etc.

There are around 20 people who won big money during this glitch, I'm pretty sure not all of them are fraud, but let's talk about common sense here.
$25 deposit, start with 20 cents bet, and suddenly increase to $10 betting and winning 9K?

Also, it is confirmed some of those 20 players are friends to each other, they denied they shared the information about this glitch, but who knows?

 

[bebo67]

Yes, most of us thought that too. I'm not 100% sure if VS have disclosed the whens and whys, but of the '20' or so players that played these faulty games, an unspecified number of them were carrying on playing, upping bets etc with the knowledge the games were completely bonkled

Okay? So they should of logged off and reported that they were winning could they please look into it, and because they didn't. The one that actually cashed up and received his winnings are criminals?

 

[goatwack]

Okay? So they should of logged off and reported that they were winning could they please look into it, and because they didn't. The one that actually cashed up and received his winnings are criminals?

Well, that's the grey area and hard to determine who 'cheated' and who unwittingly played on without knowing.

The real uproar was VS' use of threatening with the police, that's the crux of the matter

 

[bebo67]

The glitch was when you click the spin button, the bet never taken away from your balance, but if you win from that spin that winnings were added to your balance. They noticed the glitch and increase to the bet size to max bet.-The balance was not showing on the game-
The guy Collin quoted made 9K from increasing to max bet from 20 cents bet with $25 deposit,and another guy made 20K etc.

There are around 20 people who won big money during this glitch, I'm pretty sure not all of them are fraud, but let's talk about common sense here.
$25 deposit, start with 20 cents bet, and suddenly increase to $10 betting and winning 9K?

Also, it is confirmed some of those 20 players are friends to each other, they denied they shared the information about this glitch, but who knows?

That 50k I told you I won but didn't cash all of it out because I panicked? That was from me betting and winning on every bet. I increased my bets to 25 dollars and kept going into bonus. I panicked because I thought the bank would turn it away, but that was years ago. Just last year it dawned on me it was probably a glitch, but I didn't clue in at the time, and I still cant say it was.

 

[sueyh]

Okay? So they should of logged off and reported that they were winning could they please look into it, and because they didn't. The one that actually cashed up and received his winnings are criminals?

It is fraud because they increased to max bet knowing what the glitch is-the bet was not taken away from the balance-. They took advantage of the situation.

 

[bebo67]

Well, that's the grey area and hard to determine who 'cheated' and who unwittingly played on without knowing.

The real uproar was VS' use of threatening with the police, that's the crux of the matter

And the police are going to do what?

 

[Mr_Slot5]

The real uproar was VS' use of threatening with the police, that's the crux of the matter

Something that could have landed the casino in big mither.

However, with respect, they did the honourable thing eventually and honoured the cashouts.

 

[goatwack]

And the police are going to do what?

Well if it's the British Police I'd guess give them a PS4, 8K telly and written apology by Scotland Yard's Deputy Commissioner

 

[TheAverageGuy]

I'm pretty sure not all of them are fraud, but let's talk about common sense here.
$25 deposit, start with 20 cents bet, and suddenly increase to $10 betting and winning 9K?

Just as an aside, that's actually exactly how I bet when I hit a winning streak, not bumping instantly from a quarter to $10 spins, but moving up a bet level or two at a time each time the heartbeat of the "ACTION" slows. I've often times started at the lowest wager and found myself 30-60 minutes later spinning at $5, $10 and sometimes even $20,$30,$40+ per spin...

 

[sueyh]

That 50k I told you I won but didn't cash all of it out because I panicked? That was from me betting and winning on every bet. I increased my bets to 25 dollars and kept going into bonus. I panicked because I thought the bank would turn it away, but that was years ago. Just last year it dawned on me it was probably a glitch, but I didn't clue in at the time, and I still cant say it was.

Just as an aside, that's actually exactly how I bet when I hit a winning streak, not bumping instantly from a quarter to $10 spins, but moving up a bet level or two at a time each time the heartbeat of the "ACTION" slows. I've often times started at the lowest wager and found myself 30-60 minutes later spinning at $5, $10 and sometimes even $20,$30,$40+ per spin...

As I said not all of them are fraud, but not all of them are innocent.
Especially those players who are friend to each other more likely shared the information for sure.

 

[bebo67]

Well if it's the British Police I'd guess give them a PS4, 8K telly and written apology by Scotland Yard's Deputy Commissioner

If it was the Canadian Police RCMP.....They would say good on them! Sorry, but they would.

 

[bebo67]

Something that could have landed the casino in big mither.

However, with respect, they did the honourable thing eventually and honoured the cashouts.

They honored the ones they all ready paid ( they would of had no choice) or did they honor everyone?

 

[bebo67]

They honored the ones they all ready paid ( they would of had no choice) or did they honor everyone?

Omg. My spelling is horrible at night. Lol