Videoslots - Newly Accredited

Harry_BKK

Meister Member
CAG
mm1
Joined
Dec 18, 2014
Location
Balcony
Just to let people know, I received a message from team VS today who told me that if you exclude in any way, they will not honour accrued weekend booster. Which is fair enough, it's a perk.

However, to me this goes against the spirit of RG- let me explain...

Someone has been playing hard, lost a lot but has built up a considerable amount of weekend booster. They want to gamstop and do the sensible thing but know they'll lose the weekend booster they've accrued. All the weekend booster does then for this person is give them an excuse not to go through with the exclusion. There's always something at vs to keep you hanging on...whether that be battle eligibility or WB.

When you exclude, all account money should be returned- this should include booster too in my very honest opinion.
So you lost tens of thousands and complain about a few bucks and warrants repeated posts? :rolleyes:

You can always TAB first up to Friday, get the booster, withdraw and then execute the SE. Simples! :D
 

Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
So you lost tens of thousands and complain about a few bucks and warrants repeated posts? :rolleyes:

You can always TAB first up to Friday, get the booster, withdraw and thn execute the SE. Simples! :D
Completely appreciate what you are saying. However, all things seem to benefit the casino rather than the player. If it's 'just a few bucks' why not pay it out.

In the interests of neutrality (dont think I've ever won more than a tenner weekend booster at any one time, so I'm really not bothered), I'm merely playing devil's advocate.

Some higher rollers may have £50-100 owing in booster, you think this shouldn't be honoured??

You obviously see things differently to me but that's fine as it'd be a boring world if we all agreed :);)
 

Harry_BKK

Meister Member
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mm1
Joined
Dec 18, 2014
Location
Balcony
Completely appreciate what you are saying. However, all things seem to benefit the casino rather than the player. If it's 'just a few bucks' why not pay it out.

In the interests of neutrality (dont think I've ever won more than a tenner weekend booster at any one time, so I'm really not bothered), I'm merely playing devil's advocate.

Some higher rollers may have £50-100 owing in booster, you think this shouldn't be honoured??
No, as it gives a problem gambler more money to gamble.

I've had numerous times EUR300 and more in booster, still wouldn't complain if I do a SE because that means I want to stop gambling!
 
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Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
No, as it give a problem gambler more money to gamble.

I've had numerous times EUR300 and more in booster, still wouldn't complain if I do a SE because that means I want to stop gambling!
Not sure what you mean mate. If someone has used gamstop, how can they gamble anyway. They certainly wouldn't be able to log into the site and play them.

Secondly, it matters not one jot what the customer would do with the money, it's a moot point. You could use the same argument about someone's wages. Should their employer withhold those too? You could say the same thing about the customer's funds left in the account, should they not be returned either for the same reason?

Anyway it is what it is. We'll leave it at that. Not one for an argument :thumbsup:
 

Harry_BKK

Meister Member
CAG
mm1
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Dec 18, 2014
Location
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I strongly disagree with any "no money" theory. A SE person needs money for food and bills as much as anybody else.
Should the state confiscate all their money and possessions too?
Other measures yes, "no pay" never.
Yeah but comps, boosters, fs etc are perks a casino is giving a player, they are under no obligation to do that.

We just feel that we are entitled to all sorts of stuff because we deposit more than once a month.
 

Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
Yeah but comps, boosters, fs etc are perks a casino is giving a player, they are under no obligation to do that.
You're right, they're not. But my point was if you accrued the perk before the exclusion, why would the casino not honour it for any other reason than to benefit themselves?

There's a world of difference between not being obliged to pay it on a technicality and not being obliged to pay it on a technicality but putting the customer first and honouring it as good will. The WB money would have been added to the account on the Friday anyway so my point is, had the exclusion happened on the Friday, the money in the account would have been returned to the customer as per normal procedure.

Also, not all people who exclude/gamstop will be problem gamblers per se. I wanted a fixed six month period with no temptation to play. So rather than exclude individually I used gamstop. I personally haven't even thought about wanting to try and log into any of my accounts over the last 3/4 weeks and have just gone about my life as normal.
 

Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
You make a dozen of post for 4€ ,do you realy need the money that hard??
Oscar, you miss the point entirely. I've repeatedly said I'm not bothered about my personal WB payment. They can donate it to a cats home for all I care.

It was more the general principle. Admittedly this may be hard to understand for some people, but not everything is about money.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Just in case the link is removed and no one has a clue what is being talked about

Last night I deposited 25€ to videoslots and played Magic Mirror Deluxe II and at one point slot went crazy. I was wining and raising bet from 0.20€ to max bet and won about 9000€...

I have withdrawn 8200e and continued playing with the rest for 4-5 hours... Suddenly I was logged out and message popped out saying they deactivated my account...

I contacted them and they said that my account was malfunctioned and they are fixing the problem.

Few hours later I got mail that I can now log in and all of my winings are removed due to some technical problems. And even my initial deposit is gone!!

Part of their answer:

"What had happened is that we had technical problems with the game provider Edict. All bets that have been made from this provider the last 48 hrs are void. All winnings have therefore been deducted from your account and the bets have been paid back. We apologize for any inconvenience this may cause you." - Linus S

Really @Videoslots???? Linus????

First time I win big after loosing there too many times and now they take it all away from me?

I really can't believe this is happening, or how and why...

I'm pretty sure already that I'll never see 1 cent of that money no matter what I write and say.

Just want to hear your opinions and warn you not to play (lose) there...

and a latest post

Same thing happened to me but even worst.

On Friday i won 2 k euros on Fruit Mania /Arabian Nights . In chest game i had 3 question marks and made a top ladder (made a ps). I thought to myself finally i got lucky after around 100 k lifetime loss on various casinos. And it all went smooth i cashout 2 k euros.

And yesterday i decided to make a little deposit (13 euros) i was playing 10/20 cents on Rasputin, Bonanza, Danger High voltage and Gold cup.

I managed to reach 200 euros and in the middle of the play my account gets deactivated.

I contacted support and they told me they are having some technical issues that will be solved that day. I thought to myself fine until i recived phone call from Private number. On the other end of line was Videoslots representive and he told me i had to return 2 k euros that i won on Fruit Mania or they will contact police.

He was so rude! So i contacted live support. They told me same thing without any proofs and they were so offensive towards me too. They didn't give me any explanations whats so ever. All they told me there was technical issue and you didn't need to win 2k euros, you have to return money or we will contact Police.

I been gambing for around 15-16 years and i been loyal Videoslots customer for 3 years and i never experienced such treatmant.

Was there mistake last week when i lost 200 euros within minutes? Whats the point of playing Casinos if they can take your winnings if there was 'issue' in their system.

They can say whatever they want but i won if fair and square.


So yesterday i recived email from Videoslots that my account is unlocked and my balance was reduced from 200 euros to 39 euros (in attachment)

I am still under shock with all this non sence! If they can treat me like this and do this kind of stuff where is a point in playing online Casinos.

They told me that they had issues with Edict provider as far as i know Fruit Mania/Arabian Nights is uner Gamomat

Hope you guys are going to support me!





 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
It’s certainly bad form if they’ve paid out winnings but later ask for them back under threat of legal action. Unless the player has done something deliberately dodgy themselves.

(Though I’d err on the side of the casino if they paid out in error, e.g. withdrew £1k and paid 2x £1k)
 

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