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Videoslots - Newly Accredited

Perhaps we should just let the stats talk for themselves?
It is funny how people jump to the defense of casinos and attack posters regardless of the facts isn't it?
Especially when you would think genuine players would welcome more transparency and regulation but perhaps there are quite a few posters who are not genuine players.

I requested my gamelogs a couple of days ago but not got them so i am happy for them to be published in this thread along with my RTP from every game I've played - that's transparency for you.

Incidentally Dead Or alive has been taken down from said Casino and I have had a few hits there since.

The more serious aspect of regulation, oversight and accountability as it applies to UKGC casinos is currently with UK Secretary of State.

Also Videoslots published RTP is actually audited by eCogra who themselves were founded by the software companies - possible conflict of interests there.

It's really rather moot unless you're tracking 100s of millions of spins - a session (or 5) wont give you a reliable game rtp, just your personal one for interest.
As to published RTP...game trtp is the same regardless of whch casino is hosting it.
 
Read more about Videoslots in our in-depth review
Perhaps we should just let the stats talk for themselves?
It is funny how people jump to the defense of casinos and attack posters regardless of the facts isn't it?
Especially when you would think genuine players would welcome more transparency and regulation but perhaps there are quite a few posters who are not genuine players.

I requested my gamelogs a couple of days ago but not got them so i am happy for them to be published in this thread along with my RTP from every game I've played - that's transparency for you.

Incidentally Dead Or alive has been taken down from said Casino and I have had a few hits there since.

The more serious aspect of regulation, oversight and accountability as it applies to UKGC casinos is currently with UK Secretary of State.

Also Videoslots published RTP is actually audited by eCogra who themselves were founded by the software companies - possible conflict of interests there.

Has it? I am currently playing it at Videoslots :confused:
 
It's really rather moot unless you're tracking 100s of millions of spins - a session (or 5) wont give you a reliable game rtp, just your personal one for interest.
As to published RTP...game trtp is the same regardless of whch casino is hosting it.

I wrote RTP not TRTP which are published at Videoslots.
:rolleyes:
Well if never hitting anything and 80% RTP on supposed 96% TRTP games is moot then I guess there is no such thing as evidence.
Not sure where you pulled the hundreds of millions of spins from for adequate sample but I can guess.
Like many thing suggested on this forum it is misinformation or disinformation.
A sample size of hundred thousand spins could be adequate depending on the game and circumstance but a lot depends how far outside standard deviation the results are.
For example a hundred spins could easily be seen as an adequate sample size of evidence a game is not functioning within expected parameters depending on the probabilities of a winning line. Say you are playing a 100 line slot and probability of any return is 1 in 3 and you spin 100 dead spins it would not be considered "moot" as you ignorantly put it.
That is much of the issue here, people passing misinformed opinion as fact when in reality they have little idea of what they are talking about.

All that said my stats are not proof the games are set to lower TRTP than advertised but they are dreadful and proof you can low roll away over £500 here and hit jack sh*t and I know I can deposit anywhere else and get a better game which is a shame because the wide range of games and excellent CS are big plus points.

If others are getting better returns then that is their experience, just don't try tot ell me that is my experience too because it ain't.

Out of say 20 deposits made at video slots and 20 deposits made at various other casinos I have had more game time and better returns on every other deposit and at every other Casino other than Videoslots - that ain't moot in my book. I just tell it the way it is.
 
That is much of the issue here, people passing misinformed opinion as fact when in reality they have little idea of what they are talking about.
Like many thing suggested on this forum it is misinformation or disinformation.

:rolleyes:
If you've proof other than your sampling size, I'm sure people are agog with anticipation to teach us noobs better. :)

re: If others are getting better returns then that is their experience, just don't try tot ell me that is my experience too because it ain't.
Never sait it was. Just it's your experience. And that's all it is.
 
10/10

This is why casinomeister is such a great site.Without it i wouldn't have known about videoslots.All i can say is it has everything that i need from an online casino.
Great range of games,cashback,free spins/tournament,winnings from cashback/free spins wager free so no bullshit and super fast payments.I've been playing there for a few weeks now and every withdrawal i've made has been within the hour to ewallet,one tonight 10 odd minutes.
Honestly i can't fault them and for me it will be getting the vast majority of my play from now on,it is the way things should be and other operators should take note that this is how it should be done.
Completely deserved casino of the year award and the meister got it spot on with this one:):):):):)
 
horrible casino. only small winnings (capt)

i will not play here any more.

Sorry?? Did they tell you they did have live dealer before you signed up and then failed to provide? Where the other terms not clear there and on the review on this forum and what is with the large lettering? And your description "horrible"?
As we say in Ireland "Away on te fuck with ye"

EDIT: And it seems you weren't so unhappy a couple of months ago (no doubt the live dealer has been removed since then and the withdrawal limits changed:mad:):
15th December 2015, 02:18 PM #1291 liberec
Newbie member
Videoslots won 8 during Bonus round and could manage to 23 with Starburst and Banana
.:thumbsup:
 
that was the only time i could cash out. since then only deposit and lost lost lost

you have no chance to rollover the bonus nor anything else.

big win trophy always ~ 5 euros :lolup:

freespins immortal romance 2 times = 0,60 and 3,60 on 0,30 cent bet

i´ve done my experience here conclusion is : 2/10

a glossy casino with a fast withdraw ...wow i´m impressed :rolleyes:

have a nice day
 
that was the only time i could cash out. since then only deposit and lost lost lost

you have no chance to rollover the bonus nor anything else.

big win trophy always ~ 5 euros :lolup:

freespins immortal romance 2 times = 0,60 and 3,60 on 0,30 cent bet

i´ve done my experience here conclusion is : 2/10

a glossy casino with a fast withdraw ...wow i´m impressed :rolleyes:

have a nice day

My Conclusion: SORE LOSER:(
 
Perhaps we should just let the stats talk for themselves?
It is funny how people jump to the defense of casinos and attack posters regardless of the facts isn't it?
Especially when you would think genuine players would welcome more transparency and regulation but perhaps there are quite a few posters who are not genuine players.

I requested my gamelogs a couple of days ago but not got them so i am happy for them to be published in this thread along with my RTP from every game I've played - that's transparency for you.

Incidentally Dead Or alive has been taken down from said Casino and I have had a few hits there since.

The more serious aspect of regulation, oversight and accountability as it applies to UKGC casinos is currently with UK Secretary of State.

Also Videoslots published RTP is actually audited by eCogra who themselves were founded by the software companies - possible conflict of interests there.

JakcMack I have seen you have a number of posts about different casinos moaning about the RTP / TRTP - almost every other thread you make is about how bad casinos payout. the problem is you dont know when to quit or withdraw I would say. I notice you did a post on the new Inet casino thread where you made your post is here : https://www.casinomeister.com/forums/threads/new-casino-launch-by-inetbet.71584/

good example of when you could have cashed out but chose not to do so as is your own personal choice. With the RTP of the games - operators can not and do not need to alter anything. In the long term we loose period.

To suggest something is amiss is wrong in my view. VideoSlots are as a stand up casino as you can get. I think you just need to accept sometimes you dont know when to cash out. Stop blaming the software and start to look at how you play and what your expectations are. As some else said maybe online slots are not for you. ;)
 
JakcMack I have seen you have a number of posts about different casinos moaning about the RTP / TRTP - almost every other thread you make is about how bad casinos payout. the problem is you dont know when to quit or withdraw I would say. I notice you did a post on the new Inet casino thread where you made your post is here : https://www.casinomeister.com/forums/threads/new-casino-launch-by-inetbet.71584/

good example of when you could have cashed out but chose not to do so as is your own personal choice. With the RTP of the games - operators can not and do not need to alter anything. In the long term we loose period.

To suggest something is amiss is wrong in my view. VideoSlots are as a stand up casino as you can get. I think you just need to accept sometimes you dont know when to cash out. Stop blaming the software and start to look at how you play and what your expectations are. As some else said maybe online slots are not for you. ;)

Not at all.I only call out anomalous results. I am happy to post winning screenshots as well although it is fair to say I post more about negative aspects than positive but so long as what I post is true that should be okay.

Where I win and playback which is often, it is not an issue. if it were I would consider it to be my issue not the Casinos anyway except on the odd occasion where anomalous losing streaks follow a winning streak and by anomalous I am talking 50% RTP until bust sort of anomalous.

The fact is I have NEVER hit anything worthwhile at Videoslots. NEVER and that to me is an anomaly because through the amount I've wagered and games I've played I would of expected at least a few hits here and there even if I played it back. Maybe two occasions I got a little game time and some thing close to 95% but all the rest zip.

Today is a microcosm of my play there.
£20 cashback, lose without ever getting above balance, little game time though I did hit one bonus round that paid the usual pittance.
Play bonus free spins hit win Zero.
Deposit £20 finally hit free spins on Cool Jewels and 15 at that which every other casino has always paid well, not at Videoslots as it seems anything over 30x bet is not allowed.
And all that after endless losing anyway.

All what I have said is fact and I can't talk for other peoples experiences but there are so many happyclappy posts here that seem very shill like so if nothing else it gives a taste of reality and adds the caveat that, "Others experiences may differ"

It is my suspicion that the slots are tighter than advertised because of my experiences and all those comps and cashback programs have to be paid for right?
I say that as someone who has played millions of spins on every software at dozens of casinos.

It may not be right, it is possible that I am just unfathomably unlucky at this particular casino and if anyone elses experience who plays there is different then you have no reason to believe it either.
No issue with that and good luck to you.

Yes I am suspicious by nature of bad results (not losing results which is the norm) but I don't think the games are rigged (except perhaps in some very isolated cases with dodgy software) but I do think there is some dishonesty or at least disingenuousness about how the software actually operates and how the TRTP is actually calculated and even perhaps the actual TRTP itself and the RTP results advertised by casinos.

TBH I really wanted to have a good experience at Videoslots because the CS and comps seemed like it was a player friendly place but ultimately I feel like they gave me a free crash helmet and kicked me repeatedly in the balls - hard to be grateful about that.
 
I respect your opinion JackMack. I absolutely understand where you are coming from. Having said that -- I had an awful run at Slotty Vegas. Did I get 20Euro cashback? Nope. A measly 57 cents of supercharged winnings (couldn't win anything so there were no supercharged winnings handed out). So, yes, I lose as well at Videoslots but there is always some sort of compensation given -- be it cashback -- casino race -- or the 15 free spins every week.

I do honestly believe that some casinos are just not lucky for some of us. Guts and Slotty Vegas are very unlucky for me. I am certainly not getting rich on Videoslots but I feel respected and appreciated there.

We are all entitled to our own opinion and as I say -- I would feel the same way if I were in your shoes.
 
Not at all.I only call out anomalous results. I am happy to post winning screenshots as well although it is fair to say I post more about negative aspects than positive but so long as what I post is true that should be okay.

Where I win and playback which is often, it is not an issue. if it were I would consider it to be my issue not the Casinos anyway except on the odd occasion where anomalous losing streaks follow a winning streak and by anomalous I am talking 50% RTP until bust sort of anomalous.

It is my suspicion that the slots are tighter than advertised because of my experiences and all those comps and cashback programs have to be paid for right?
I say that as someone who has played millions of spins on every software at dozens of casinos.


.

Sorry but your whole argument falls down with these 2 statements they are no such things as "anomalous results" with reputable software - its called luck and chance nothing more nothing less.
You will win and you will loose - and the swings in the RTP will depend on the game - but will go to extremes and back again especially with more volatile games. If you dont trust software such as netent
wms or microgaming you should never deposit again

And as for the slots been tighter that advertised at videoslots that is utter rubbish! You think they would risk the licenses by displaying wrong or misleading information. think you need to really get the facts on this before making such claims.
You have had a bad run of luck at video slots nothing more. I have had a great run - win win - and then some more same as 32red ... a few other places i have not won a dime. But its not the software its just I did not get lucky.

And in the end - dont play if you think there games or RTP is bent but dont make such accusations without solid proof either.

Edit : videoslots or any other casino for that matter of reputation and standing using legit software dont need to mess at all with giving out higher RTPs or false info. The maths model inbuilt into every game ensures that in the end the casino ALWAYS comes out on top. Your conspiracy theories are based only on the fact you have not won or not won enough to withdraw.
 
What i find interesting is that a session where you get a streak with 50% rtp is is faul play. What is it when you get 150% and a nice cash out? Faul play from player who hacked the casino? Or maybe both can happen as it is random?

Now i cant blame you for getting in that mind set, i too feel videoslots is a unlucky casino for me and unibet is a lucky. It is so bad some times that i deposit at unibet instead of videoslots with a specific game in mind say doa as an example as i think i will have a better chance of winning then lol :p
 
Hi everyone,

We are currently having some maintenance on our live chat at Videoslots. So please be aware of some downtime from our side today. Last 24 hours we also had problems with VISA/Mastercard deposit and withdrawals. This is a problem on our 3rd party and they are working on it.

We are sorry for the inconvenience.
 
Im wona write something abaout they turnaments - Battle of Slots.

Some turnaments have options re-bay avalible - In all other casino turnaments re-bay is - If somone have bad run in turnament they can bay rebay options and results from first rund is clear to 0.00€ points and player restart rund from 0.00 to secund chance.

In Video Slots they set up re-bay like a continue player after win in first rund example 4000 points buy rebay and continue results up.....

This is not how work re-bay - Call it corect like a continue options NOT REBAY !.

They make new player in mistake in this way - how turnaments re-bay works if in all other casinos rebay work in other way then NEW players think in video slots will be work in same way now somone buy ticket 10€ to turnaments with rebay -- and big suprize.... in finish ( everybody buy rebay - why ? becose this is Not rebay Its just continue ). Im try to know more abaout how they set up rebay in live chat how this work and why this work in this way but sunday live chat offline..... So no possible got informations - Ok but pleased change this " rebay name" to " continue ! " to other NEW players dont have same problem.! Is a little mess in this case.
 
Last edited:
Im wona write something abaout they turnaments - Battle of Slots.

Some turnaments have options re-bay avalible - In all other casino turnaments re-bay is - If somone have bad run in turnament they can bay rebay options and results from first rund is clear to 0.00€ points and player restart rund from 0.00 to secund chance.

In Video Slots they set up re-bay like a continue player after win in first rund example 4000 points buy rebay and continue results up.....

This is not how work re-bay - Call it corect like a continue options NOT REBAY !.

You are right, Its called a rebuy I think they should recall it a continue
 
Hi everyone,

We are currently having some maintenance on our live chat at Videoslots. So please be aware of some downtime from our side today. Last 24 hours we also had problems with VISA/Mastercard deposit and withdrawals. This is a problem on our 3rd party and they are working on it.

We are sorry for the inconvenience.

Yes, still can't deposit via card and no live chat as of 14:30 UK time

Chris
 
Can't ask chat because it not working for me too, but I am now getting a page not found error when trying to load Immortal Romance slot :what:

I have gotten this as well now and again, actually have the most casino error on videoslots with immortal romance but got the page not found before on thunderstruck 2.
 
Hi guys,

Our email supplier through which we have our live chat and support email is doing some emergency maintenance at the moment. But it will be up and running shortly.

I just tried Immortal Romance and it worked fine. But should you have any problems you can PM me with your username and I will look into it.

Best regards,

Philip
 
Hi guys,

Our email supplier through which we have our live chat and support email is doing some emergency maintenance at the moment. But it will be up and running shortly.

I just tried Immortal Romance and it worked fine. But should you have any problems you can PM me with your username and I will look into it.

Best regards,

Philip

Must have been a temp glitch because it is working again
 
Sorry but your whole argument falls down with these 2 statements they are no such things as "anomalous results" with reputable software - its called luck and chance nothing more nothing less.
You will win and you will loose - and the swings in the RTP will depend on the game - but will go to extremes and back again especially with more volatile games. If you dont trust software such as netent
wms or microgaming you should never deposit again

And as for the slots been tighter that advertised at videoslots that is utter rubbish! You think they would risk the licenses by displaying wrong or misleading information. think you need to really get the facts on this before making such claims.
You have had a bad run of luck at video slots nothing more. I have had a great run - win win - and then some more same as 32red ... a few other places i have not won a dime. But its not the software its just I did not get lucky.

And in the end - dont play if you think there games or RTP is bent but dont make such accusations without solid proof either.

Edit : videoslots or any other casino for that matter of reputation and standing using legit software dont need to mess at all with giving out higher RTPs or false info. The maths model inbuilt into every game ensures that in the end the casino ALWAYS comes out on top. Your conspiracy theories are based only on the fact you have not won or not won enough to withdraw.

Sorry but you lose all credibility right there so I stopped reading.
In your world we simply need declare software reputable and then there can be no anomalous results and all data can be ignored.
Now that really is a conspiracy theory!

Seriously, if you are happy with your results and have no reason to be suspicious then great.
My results are horrendous and I'm still waiting for my audit I requested on 31 Jan so I'm not so happy and openly question how I can consistently get around 80% RTP on supposed 96% TRTP slots, how I barely ever get above my deposit balance, how I an never hit a worthwhile bonus.

You can rationalize that anyway you want but it won't change the facts.
Does it mean the games are rigged, no.
Does it mean the games are tighter than published or does it mean that this is just the unluckiest online casino I ever played?
That depends how representative my experiences are for all other players and unfortunately there is no way to discern that from a thread here so it is what it is - my experience and my experience is that the casino is super tight.
 
Sorry but you lose all credibility right there so I stopped reading.
In your world we simply need declare software reputable and then there can be no anomalous results and all data can be ignored.
Now that really is a conspiracy theory!

Seriously, if you are happy with your results and have no reason to be suspicious then great.
My results are horrendous and I'm still waiting for my audit I requested on 31 Jan so I'm not so happy and openly question how I can consistently get around 80% RTP on supposed 96% TRTP slots, how I barely ever get above my deposit balance, how I an never hit a worthwhile bonus.

You can rationalize that anyway you want but it won't change the facts.
Does it mean the games are rigged, no.
Does it mean the games are tighter than published or does it mean that this is just the unluckiest online casino I ever played?
That depends how representative my experiences are for all other players and unfortunately there is no way to discern that from a thread here so it is what it is - my experience and my experience is that the casino is super tight.

So if the games are not rigged than how can this casino be super tight and not any other?
 
For the last 5 days or so tried making several deposits with Vanilla master cards and kept getting message that this payment is not supported try using Instadebit. At first been told by chat it was my computer and delete cookies which I did and even 2 times factory reset my computer and still no go so for awhile I thought it was from my side as customer service did not inform me of a problem till today...I really like Videoslots but had to make the deposits at other casinos so they have lost out 800 in deposits from me, I'm sure there loosing a lot hope this gets fix soon.
 
For the last 5 days or so tried making several deposits with Vanilla master cards and kept getting message that this payment is not supported try using Instadebit. At first been told by chat it was my computer and delete cookies which I did and even 2 times factory reset my computer and still no go so for awhile I thought it was from my side as customer service did not inform me of a problem till today...I really like Videoslots but had to make the deposits at other casinos so they have lost out 800 in deposits from me, I'm sure there loosing a lot hope this gets fix soon.

cheers. ONLY use mc vanilla here
 
Hey again,

Just to give you an update, Videoslots live chat, phone request and email support is back online. We have also received confirmation from our 3rd party payment provider that VISA and Mastercards should be working again for all currencies. We still having problems with withdrawals and some card providers with 3D secure. Hopefully it will be fixed during the night or early morning. We will keep you updated.

Once again we are sorry for the inconvenience.
 
For the last 5 days or so tried making several deposits with Vanilla master cards and kept getting message that this payment is not supported try using Instadebit. At first been told by chat it was my computer and delete cookies which I did and even 2 times factory reset my computer and still no go so for awhile I thought it was from my side as customer service did not inform me of a problem till today...I really like Videoslots but had to make the deposits at other casinos so they have lost out 800 in deposits from me, I'm sure there loosing a lot hope this gets fix soon.

I posted this same problem a week ago.

I think the casino is blocking those deposits on purpose for some reason. My vanilla worked once then wouldnt work here but worked everywhere else. And I got the same pop ups as you.

Are you verified with videoslots? Because support told me to send in docs and get approved. I sent in my license. They wanted some other crap. So I just said forget it and went and deposited in my other casino...with the same cards that were getting denied here.

Also, if they were aware of the problem they should have known when dealing with you instead of making you do all that stuff. Last week they had me do all sorts of stuff...took well over an hour. Still didnt work. Then told me "its an ID issue. We require it in order for you to deposit"
 
I posted this same problem a week ago.

I think the casino is blocking those deposits on purpose for some reason. My vanilla worked once then wouldnt work here but worked everywhere else. And I got the same pop ups as you.

Are you verified with videoslots? Because support told me to send in docs and get approved. I sent in my license. They wanted some other crap. So I just said forget it and went and deposited in my other casino...with the same cards that were getting denied here.

Also, if they were aware of the problem they should have known when dealing with you instead of making you do all that stuff. Last week they had me do all sorts of stuff...took well over an hour. Still didnt work. Then told me "its an ID issue. We require it in order for you to deposit"

No I'm not verified but did feel I got the run around and I'm sure they told me its my computer because they didnt want to take time in looking into the problem and it seemed like a quick answer to give as I feel they were busy and wanted to move on. But I still love the casino just wish they handled my problem 5 days ago with better CS that's all.
 
No I'm not verified but did feel I got the run around and I'm sure they told me its my computer because they didnt want to take time in looking into the problem and it seemed like a quick answer to give as I feel they were busy and wanted to move on. But I still love the casino just wish they handled my problem 5 days ago with better CS that's all.

I dont know why they arent informed this is obviously their procedure when they see someone depositing with a prepaid. It would save alot of hassle and time spent trying to figure out the problem.

They kept telling me to clear cache/browser..restart computer..get rid of all cookies...try another browser. And each time I logged back in...I got a different support agent and had to explain myself all over again.

I messaged the manager and he told me he would get support to help me. Oh yay..you mean the people that have been giving me the run around for the past day.

After numerous emails..I got a final one saying that the problem is with ID verification and thats why I cant deposit. And I asked how come they didnt know this and why did they waste hours of my time? Im using a prepaid card and Im not cashing out. All I made was a $50 deposit and played for a bit. Why would this flag me? My guess is it has to do with prepaids.

Decided to send my license in...but then they wanted some other documents. I didnt respond..was pretty annoyed.

I think this casino has gotten big quickly and they arent being as efficient as they once were because it isnt as important as it was when they were trying to grow.
 
I dont know why they arent informed this is obviously their procedure when they see someone depositing with a prepaid. It would save alot of hassle and time spent trying to figure out the problem.

They kept telling me to clear cache/browser..restart computer..get rid of all cookies...try another browser. And each time I logged back in...I got a different support agent and had to explain myself all over again.

I messaged the manager and he told me he would get support to help me. Oh yay..you mean the people that have been giving me the run around for the past day.

After numerous emails..I got a final one saying that the problem is with ID verification and thats why I cant deposit. And I asked how come they didnt know this and why did they waste hours of my time? Im using a prepaid card and Im not cashing out. All I made was a $50 deposit and played for a bit. Why would this flag me? My guess is it has to do with prepaids.

Decided to send my license in...but then they wanted some other documents. I didnt respond..was pretty annoyed.

I think this casino has gotten big quickly and they arent being as efficient as they once were because it isnt as important as it was when they were trying to grow.

I wonder this as well but for different reasons. I wonder what their total players are now?. I am for hire just a fyi;).
 
Hey again,

Just to give you an update, Videoslots live chat, phone request and email support is back online. We have also received confirmation from our 3rd party payment provider that VISA and Mastercards should be working again for all currencies. We still having problems with withdrawals and some card providers with 3D secure. Hopefully it will be fixed during the night or early morning. We will keep you updated.

Once again we are sorry for the inconvenience.

That explains some of the weird issues I have had with videoslots deposits in the last 2-3 days. I tried to deposit via my usual debit mastercard but I got some error message popup saying to use poli instead lol.

I thought this was on my end so I switched from firefox to chrome and managed to get one mastercard deposit in - busted out and tried to deposit again but it didn't work and after a few tries with the same error message I switched to ecopayz to deposit.

It seems all is ok now I just deposited via usual debit mastercard and it worked.

I would like to know what the issue is with withdrawals? I have 2 withdrawals pending - one of them is $300 AUD and was approved on the 29/01 and it still has yet to reach my bank account - taking unusually long when it takes more than 5 business days but nothing of major concern yet.

I just requested a third withdrawal of $245 to my ecopayz account last night as I had deposited in ecopayz but it did not let me and said to withdraw via main withdrawal method or something to that effect. Thought that was alittle weird as your suppose to withdrawal from the same method you deposited?

Either way I'm sure they will get it all sorted and working as intended soon.
 
I would like to know what the issue is with withdrawals? I have 2 withdrawals pending - one of them is $300 AUD and was approved on the 29/01 and it still has yet to reach my bank account - taking unusually long when it takes more than 5 business days but nothing of major concern yet.

I just requested a third withdrawal of $245 to my ecopayz account last night as I had deposited in ecopayz but it did not let me and said to withdraw via main withdrawal method or something to that effect. Thought that was alittle weird as your suppose to withdrawal from the same method you deposited?

Either way I'm sure they will get it all sorted and working as intended soon.

Hi psychogene,

It should not take more than 5 working days for the money to arrive when you withdraw to your bank account but sometimes it can take a little longer when you withdraw to Australia since it's very far away. But should you not have received them shortly please PM me and I will look into it.

When it comes to withdrawing to Ecopayz you just hadn't deposited enough with Ecopayz to make a withdrawal to Ecopayz. Should you wish we can override it for you though which means that you can start to make withdrawals to your EcoPayz account. But then you also need to make your deposits with ecopayz since you can only make a withdrawal to the same method you have made the majority of your deposits with (plus bank, you can always make a withdrawal to your bank account).

Your bank withdrawal was just approved.

Best regards,

Philip
 
Videoslots, please can you remove the Christmas border from around the normal Flowers slot - spring is coming in the UK :) - not to mention that it could be bringing me bad luck lol

Hi datshowiwoll,

We will change it shortly. Hope your luck turns around with the change :)

Best regards,

Philip
 
Im wona write something abaout they turnaments - Battle of Slots.

Some turnaments have options re-bay avalible - In all other casino turnaments re-bay is - If somone have bad run in turnament they can bay rebay options and results from first rund is clear to 0.00€ points and player restart rund from 0.00 to secund chance.

In Video Slots they set up re-bay like a continue player after win in first rund example 4000 points buy rebay and continue results up.....

This is not how work re-bay - Call it corect like a continue options NOT REBAY !.

They make new player in mistake in this way - how turnaments re-bay works if in all other casinos rebay work in other way then NEW players think in video slots will be work in same way now somone buy ticket 10€ to turnaments with rebay -- and big suprize.... in finish ( everybody buy rebay - why ? becose this is Not rebay Its just continue ). Im try to know more abaout how they set up rebay in live chat how this work and why this work in this way but sunday live chat offline..... So no possible got informations - Ok but pleased change this " rebay name" to " continue ! " to other NEW players dont have same problem.! Is a little mess in this case.

Hi FAZI1,

Thanks for the feedback. I will bring this up with my colleagues.

Best regards,

Philip
 
I think the casino is blocking those deposits on purpose for some reason. My vanilla worked once then wouldnt work here but worked everywhere else. And I got the same pop ups as you.

Hi lockinlove,

The reason you can't deposit more is that we have a security system that selects players randomly and that is what happened to you. It is just a way for us to keep the security higher and lower the risks.

When you have been selected as you have been by our system you need to upload the documents on your account after which you will be able to make further deposits. You can see exactly which documents on your account under the tab "Documents".

Best regards,

Philip
 
Each time i log i get this page. Maybe the rep can look at it.

bug.webp
 
So just in the interests of fairness I'm making a quick post and update.
I actually got some game time tonight with a couple of hits here and there and could of cashed out around £100 before playing it back.
No issue with that but I had to lose hundreds before I got some decent game time.

Incidentally the new Monopoly slot from Williams is fun to play but not sure it is possible to win on.
I have hit the bonus round 8 times and not won more than x10 bet!
Even losing a couple of hundred and finally hit the best bonus, 20 free spins, yielded a £5 return to 50p stake :eek:
The wilds anywhere fully expand to give you a chance but in 20 spins it landed once on the center real and not at all on any other reel.
Insane!
I've been on the board, win £2.50
The pick 'em rounds £5, £3.00, £2.50, £5
the straight 500x which is actually £5 to 50p
10 free spins £5

I generally like Williams games but they are quite high variance in the main. However high variance shouldn't mean hitting a bonus round every couple of hundred spins that pays x10 bet and actually only hitting one x30 bet win in £200 of losses.

Anyone else played this game?
What is your experience?
 
Hi lockinlove,

The reason you can't deposit more is that we have a security system that selects players randomly and that is what happened to you. It is just a way for us to keep the security higher and lower the risks.

When you have been selected as you have been by our system you need to upload the documents on your account after which you will be able to make further deposits. You can see exactly which documents on your account under the tab "Documents".

Best regards,

Philip

Seems weird its just random...but the people its happening to is people who are using prepaids. Seems to me like the system is designed to flag people using prepaids.

Anyways, ill pass on depositing here for now. Im taking a break after my $2200 win on my other site.

Even though I dont think my case or others have been handled very well. I think you guys do alot of good things. Cashback and rakerace. Also think its great that you guys have a max bet error put in place so people dont accidentally do it. Shows you arent in the business of trying to screw players over. I think all casinos should take this lead. But in all honesty I think its part of other casinos business model to not put up a deterrent. That way they can freeroll many players.

So good job on those things.
 
Am starting to love videoslots. I just hope I won't face issues with the $ 'cause that's gonna drive me a lil mad. Anyways, I super admire the fact that this casino has like more than 1500 slots to choose from. Currently, I'm hooked with their new games happy jungle and treasure of tomb.
 
Am starting to love videoslots. I just hope I won't face issues with the $ 'cause that's gonna drive me a lil mad. Anyways, I super admire the fact that this casino has like more than 1500 slots to choose from. Currently, I'm hooked with their new games happy jungle and treasure of tomb.

I saw on twitch tonight there are releasing a couple more. One is of those big bet games.
 
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