Grrr how annoying!
I took a long break from online slots, from May 2014 to March 2018, not because they were causing me any issues or anything like that, I just got a bit bored with them.
In March this year I dipped my toes back into the water with Bonanza at Videoslots and have made a few deposits there since. Nothing major, about £600 in total since March across two different cards. I was up after some sessions (documented on my channel) but left the balance in my VS account from one week to the next as I knew I'd be back there playing before too long.
As you may know I took a bit of a kicking on Afterlife Inferno over the course of a few sessions recently, but finally had a bit of luck last night and today, and decided I'd make a withdrawal of £100 back to my card, leaving £80 in my account to play with.
At which point, this happened..... For both cards I'd been using to deposit with.
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Opened up a live chat and in fairness the guy was helpful and informative. It turns out that VS still classify Neteller as my 'majority deposit method', as my lifetime deposits to them via Neteller are greater than either of the cards, despite the fact I haven't deposited at VS with Neteller (or anywhere for that matter) since 2014! (The account was closed by Neteller in 2016 due to inactivity.)
So the chap from live chat has put in a request to have my 'majority deposit method' reset, once that's done and I've been notified of it, I then need to make a small deposit with the card (!?!?!) so the 'system knows where to send the withdrawal to', despite the fact I've already deposited with the card several times.
The thing that bugs me about this is I've already pre-submitted all my docs and got everything verified, I have green 'APPROVED' bars right across the board in the 'Documents' section of 'My Profile', and yet somehow I still have hoops to jump through just to make a withdrawal of £100! (As you can see it took three attempts to get the bank account verified as the requirements are so precise, but I figured it was worth putting in the effort upfront to make a withdrawal easy.)
Doubtless it'll be sorted without any issue, but it just goes to show how even if you do everything you can possibly think of ahead of time to make a withdrawal painless, something can still crop up.....
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