external image

Videoslots - Newly Accredited

Read more about Videoslots in our in-depth review
Daniel,

Would you kindly give us some insight what this email [email protected] is about?

You mentioned the GDPR privacy rules and some of the things you would talk to us in a PM and you are not allowed anymore but I would like to understand who is dealing with the questions we send to this email [email protected]

I have said here many times that you are the best casino rep around and how much I appreciate your professionalism and around the clock availability to us here.

But we bother you so much here, with our PMs, because 1) we may not be happy with the answers we get from support team, 2) we have a pending issue that is taking too long to solve from support team 3) we have a complaint/suggestion that we will not mention in this thread because we want your opinion, etc, etc, etc

For me, you are the VS voice with the customer's hat on who is always willing to make my VS experience memorable.

If we can't get this service from you anymore and we will be directed to this email [email protected] and be assisted by the same group of people, who most of the time, doesn't have your level of experience and care for us, is there a point to send PM to you again?

If you are the recipient of the emails addressed to this [email protected] but asking someone to answer (because I got an answer to my question from someone else not you), who is the person who we should contact when we are not happy with the answer? When we want expla nation and not a single email that says "no you can't" or something like that.

I don't have a VIP manager who I can contact but having you here to help was great. I just want to understand if your help is still available or not.

thanks

Teka
 
Hi Teka_AU,

Unfortunately due to GDPR and I am no longer able to assist as much as I would like too over Casinomeister Private Messages, however we now have a system in place where you can email [email protected] which will be answered by The Games Team, rest assured everything will go through me first.

I am also working on a solution to where I will be able help you again via here on PM's, I will keep you all updated on this, if you ever have any questions that do not require sending any personal information I will be more than happy to answer them on the thread or via PM.

I hope I have cleared this up for you.

Best regards,
Daniel.
 
Hi @Dan.Videoslots - requested a withdrawal to entropay card last month, hasn't shown up and I noticed the Verify button had shown back up next to Entropay on the deposit page, it wouldn't be the first time my card has magically become 'unverified' - sent a support request to loyalty@ but of course no response from them either.
 
Hi @Dan.Videoslots - requested a withdrawal to entropay card last month, hasn't shown up and I noticed the Verify button had shown back up next to Entropay on the deposit page, it wouldn't be the first time my card has magically become 'unverified' - sent a support request to loyalty@ but of course no response from them either.


Had the same issue with this "verify" in front of both my Entropay and Visa cards for weeks now Frosty and support keep sending it to their finance department and who says that is nothing wrong. I have 2 support tickets open for this issue. It does 't seem that anyone knows what it is.
Have to input the information again if I want use those methods of payment. (
 
Had the same issue with this "verify" in front of both my Entropay and Visa cards for weeks now Frosty and support keep sending it to their finance department and who says that is nothing wrong. I have 2 support tickets open for this issue. It does 't seem that anyone knows what it is.
Have to input the information again if I want use those methods of payment. (

I have the same problem, Dan said on the 25th there was a problem with visa deposits and would keep me informed. Nothing since so presumably still not fixed.
 
Hi TheresNoDInBonanza,

I sent you a PM.

Br,
Daniel.

Yes you asked me to email the information to another address, so I just forwarded the original email I'd sent to support a couple days ago that went unanswered.

Pretty sure I've sunk over $10,000 in the last few weeks at vs, the deposits went in fine but when it comes to pulling a measly $500 out it's suddenly a multi day ordeal.
 
4o5watq8h7.jpg


Hi everyone,

I hope you all are having a great start to the week, today I’m happy to offer 2 new releases for you, Boxo from Leander Games and Football Fever from Genii.

Football Fever (Genii)
More information:
RTP: 92.3%
Min: €0.25
Max: €31.25
Paylines: 243 ways to win

Boxo (Leander Games)
More information:
RTP: 96.47%
Min: €0.01
Max: €100

Both games above have Trophies and Rewards added and Boxo is available for our UK players however, unfortunately, Football Feveris not.

I wish you all good luck!

Best regards,
Daniel.
 
bd06yrog9y.jpg


Hello everyone,

This Tuesday we will be releasing 3 new games, which are Million Coins Respin from iSoftbet, Burning Wins from Playson and Bollywood Party from Sigma Games.

Million Coins Respin (iSoftbet)
More information:
RTP: 95.49%
Min: €0.20
Max: €10
Paylines: 20

Burning Wins (Playson)
More information:
RTP: 96.21%
Min: €0.10
Max: €100
Paylines: 5

Bollywood Party (Sigma Games)
More information:
RTP: 95.52%
Min: €0.10
Max: €100
Paylines: 10

All games above have Trophies and Rewards added and are available for our UK players.

I wish you all the best of luck!

Br,
Daniel.
 
OK Dan, my turn to complain for once.

I have reached level 200 yesterday and the reward was 2x race points for 500 spins. That is awful to put it politely.

To give a player, who wagered $2Million at your casino something between 500 - 4,000 race points (depending on bet size) is very meager at best, an insult at worst. You should have something special for these kind of milestones, even when it is deposit based, e.g. like 200% bonus up to $200 or maybe $50 cash on the next deposit. Something that gives the players that little extra satisfaction for playing so much at VS.

A few extra spins in the race for 500 spins are like a slap in the face, 500x in a row. :rolleyes:

My 2 cents only. :oops:

Capture 1309.webp
 
Hi Harry_BKK,

Thank you for this feedback, this is something I will take on board and look to see if this can be changed in the near future.

Br,
Daniel.

Thanks Dan, it is just not nice to give a player a big fat nothing after wagering a massive $2 Million! And I did that in less than 2.5 years. To reach that milestone and seeing the red coin with the 2x popping up is soooooo disappointing. :(
 
Thanks Dan, it is just not nice to give a player a big fat nothing after wagering a massive $2 Million! And I did that in less than 2.5 years. To reach that milestone and seeing the red coin with the 2x popping up is soooooo disappointing. :(

So in agreement here mate, a PC world visit inducing "reward" if ever i saw one :eek:

Don't really have to break the bank either here if I am honest, £20 wager free cash or say 200 FS on a 0.20 stake, both of which 90% of players will play and lose anyway but also feel that they have been actually rewarded.
 
So in agreement here mate, a PC world visit inducing "reward" if ever i saw one :eek:

Don't really have to break the bank either here if I am honest, £20 wager free cash or say 200 FS on a 0.20 stake, both of which 90% of players will play and lose anyway but also feel that they have been actually rewarded.

I had a few rewards of 10% cash on top of the next deposit, up to $10 or $25. For such milestones they could do a 15% or 20%, would even convince me to deposit $250 in one shot to claim the maximum.

At least you see something happening in your account. Extra race points are OK for smaller rewards, no issue there.

You know, I was just about to deposit at VS but writing this post got me worked up again, so bad that I am thinking of depositing elsewhere. :o
 
OK Dan, my turn to complain for once.

I have reached level 200 yesterday and the reward was 2x race points for 500 spins. That is awful to put it politely.

To give a player, who wagered $2Million at your casino something between 500 - 4,000 race points (depending on bet size) is very meager at best, an insult at worst. You should have something special for these kind of milestones, even when it is deposit based, e.g. like 200% bonus up to $200 or maybe $50 cash on the next deposit. Something that gives the players that little extra satisfaction for playing so much at VS.

A few extra spins in the race for 500 spins are like a slap in the face, 500x in a row. :rolleyes:

My 2 cents only. :oops:

View attachment 91846


Ouch!! :eek:
 
I had a few rewards of 10% cash on top of the next deposit, up to $10 or $25. For such milestones they could do a 15% or 20%, would even convince me to deposit $250 in one shot to claim the maximum.

At least you see something happening in your account. Extra race points are OK for smaller rewards, no issue there.

You know, I was just about to deposit at VS but writing this post got me worked up again, so bad that I am thinking of depositing elsewhere. :oops:

Had the 10%'ers a few times, trouble is 10% for me is like £2.50 lol, gone in 10 or so spins :o

There are some cracking in game rewards, DoA for example, 300 FS on doing all the achievements, Even Rhino, upon completing the "Win 1,000 times in RR" I got 20 x 0.40 spins, finished Bonanza Saturday also, got a £10 battle ticket and only won the bloody thing for 90 odd euros :eek:

I think it needs an overhaul, given the loyalty of a lot of players and also some hi/lo roller differentiation.

I'd stick with VS though mate as there are a LOT more pluses to overcome the negatives, plus I always find if I change my mind where to deposit at the last minute, it mostly ends in regret and a super fast bust :mad:

Gl whatever you decide H!
 
I'm guessing the loyalty rewards are finite and limited per game? Used to love racking up a few extra perks at first, these days, I'll play the same games on rotation (as before) and see the empty chasm in my Rewards section :(

Probably mentioned a thousand times before no doubt, but I feel some of the higher achievements/ rewards should be repeatable, given the investments in the games :thumbsup:

Just some First World problems to mull over, that is all :D
 
Had the 10%'ers a few times, trouble is 10% for me is like £2.50 lol, gone in 10 or so spins :oops:

There are some cracking in game rewards, DoA for example, 300 FS on doing all the achievements, Even Rhino, upon completing the "Win 1,000 times in RR" I got 20 x 0.40 spins, finished Bonanza Saturday also, got a £10 battle ticket and only won the bloody thing for 90 odd euros :eek:

I think it needs an overhaul, given the loyalty of a lot of players and also some hi/lo roller differentiation.

I'd stick with VS though mate as there are a LOT more pluses to overcome the negatives, plus I always find if I change my mind where to deposit at the last minute, it mostly ends in regret and a super fast bust :mad:

Gl whatever you decide H!

Nah mate, won't leave VS over a pesky reward. Just disappointed to see so little for some much wagering! :D

My only other option is Rizk and half the games are restricted there, including all BTG, Red Tiger, Elk, Lightning Box and Pragmatic Play. It's more like a MG only casino for me plus Play'n GO + Netent.

GL on the reels! :)
 
I'm guessing the loyalty rewards are finite and limited per game? Used to love racking up a few extra perks at first, these days, I'll play the same games on rotation (as before) and see the empty chasm in my Rewards section :(

Probably mentioned a thousand times before no doubt, but I feel some of the higher achievements/ rewards should be repeatable, given the investments in the games :thumbsup:

Just some First World problems to mull over, that is all :D

Sorry if I misunderstood what you meant,-English is not my first language.- but it is already repeatable, isn't it? You can reset the achievement after you got all the rewards.-
 
Sorry if I misunderstood what you meant,-English is not my first language.- but it is already repeatable, isn't it? You can reset the achievement after you got all the rewards.-
Well yes, that is what I was hoping, although I haven't had any rewards in absolute ages, playing the same games.

I'm not seeing any free spins, tokens etc :cool:
 
ygk56tb3jr.jpg


Hello everyone.

Today we have three great new games for you all, Vikingdom from Genii, Magic Gems Deluxe from Leander Games, and Football 3x3 by 1x2 Gaming.

More information about Vikingdom:

RTP: 96.15%
Min. bet: €0.4
Max. bet: €50
Paylines: 40

More information about Magic Gems Deluxe:

RTP: 95.32%
Min. bet: €0.4
Max. bet: €400
Paylines: 40

More information about Football 3x3:

RTP: 95%
Min. bet: €0.9
Max. bet: €45
Paylines: 9 x 1 line

Magic Gems Deluxe and Football 3x3 are available for UK players but Vikingdom is not. All games have Trophies and Rewards added.

I wish you all good luck!

Best regards,
Daniel.
 
Last edited:
More information about Afterlife: Inferno:

RTP: 96.38%
Min. bet: €0.2
Max. bet: €20
Paylines: 20

Hi Daniel,

This appears to have disappeared from your games selection. I can't find it on a game search by name, or in the Leander games selection drop down.

Cheers,

Alex.
 
Hiya Dan, Football 3x3 is showing an RTP of 95% on the main news feed but 96.15% in this thread, can you please confirm which is correct?
 
Thanks Dan, there's also a new Blueprint game out called Diamond Mine, which is very similar to Bonanza, any news if this will be coming to Videoslots (asking for a friend ;-) )
 
Read more about Videoslots in our in-depth review

Users who are viewing this thread

Accredited Casinos

Read about our rating system and how it's done.
Back
Top