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Ok. Just to clarify...
..I don't know why I was asked to provide financial details and photo id of myself...nor did anyone answer my question...but when you guys say they only do this when they suspect illegal activity, weird deposits and fraud ...it is scary to me....very scary actually....I asked dan several times...did I do anything wrong....cuz I know I did nothing...and dan said no....several times.

Also....I do know that dan did not just give me free spins(he didn't) and didn't make me pay back the error...just to shush me up...there have been many other instances when I have been at odds with this casino and dan....and I didn't get shush spins or shush money....dan in this case, did what he did because it was the right thing to do with a very loyal customer......the casino staff might not know how to treat loyal customers but dan does....

And lockinlove is right.....I would not be playing here anymore if it weren't for dan...not only for this past week's fiasco but other fiascos that dan has saved them from.....

And if you read mr wilds post...you will see this will become the norm....cuz it's in the rules now...
https://www.casinomeister.com/forum...private-financial-information-about-me.76980/

Now if only they would organize their games on mobile by provider...I would be happy...and my winning streak is coming to an end...as most always do....so I might just lay off the slots for a while....
 
Just reading up on the UKGC 2018-2021 strategy doc and one of the messages that continues to crop up for casinos throughout is the need to be accountable, take steps based on data collected, identifying problem gambling and most importantly to have evidence at every stage.

So I imagine we will see an increase in requests for docs etc. Be prepared to help out our fave casinos in complying with and keeping their UKGC license....
 
Just reading up on the UKGC 2018-2021 strategy doc and one of the messages that continues to crop up for casinos throughout is the need to be accountable, take steps based on data collected, identifying problem gambling and most importantly to have evidence at every stage.

So I imagine we will see an increase in requests for docs etc. Be prepared to help out our fave casinos in complying with and keeping their UKGC license....

Sure of course, not a problem....:D

As long as (not aimed at VS, FTR all casinos) they firstly help themselves.

By this I mean, read, digest and fully understand these new requirements before needlessly making "one size fits all" type rules.

The UKGC's Higher risk, AML based stuff seems fair on the surface and if this leads to a new rules (photo, SOI proof) for these players then again fair enough.

Targeting occasional medium sized depositors and low rollers would seem pretty pointless IMO.

Will it get to the stage where we need to prove we've paid our rent and council tax before we're allowed a cheeky punt :what:
 
Way i look at these document requests is if needed so be it.

But if it is the case that government regulations require it then once i get the requests from big UK bookies like Coral and William Hill where they have had largest amount of money from me then other sites can then get the proof.

If i never get asked for the proof of those bookies sites then it proves it is not legally required so no way would any other site get them.

It all comes down to how companies read the rules. The whole KYC where you need to send all these documents once you reach a certain amount is all crap.

They need to verify who you are. That can get done electronically which is good enough which is why UK bookies do not need documents. And foreign based sites can do that as well. I only made one small deposit at Trada a few days ago. First ever deposit. If i withdraw they will ask documents as all the other sites abroad do.

But i noticed on my Credit File they had left a footprint as they had checked out who i am and electronically verified i am who i said i am. That is all casinos legally need to do not send all the crap documents.

Lets face it times have changed. Years ago if you wanted a loan you would need to fill out all sorts of paperwork. These days you just have to fill in a form online and electronically sign it and the loan would be accepted and in your bank with in hours with no paperwork or contact with another person at all. Which proves that the online verification works and proves who you are. If not companies would not be depositing thousands into peoples accounts if they did not know the person was who they said they were.

And by using the same methods its easy to find out exactly what a persons earnings and commitments are.
 
Just reading up on the UKGC 2018-2021 strategy doc and one of the messages that continues to crop up for casinos throughout is the need to be accountable, take steps based on data collected, identifying problem gambling and most importantly to have evidence at every stage.

So I imagine we will see an increase in requests for docs etc. Be prepared to help out our fave casinos in complying with and keeping their UKGC license....

As long as they are fair and transparent in giving reasons why they want any extra information, AND most importantly, ask for it at times other than on a withdrawal request, then I don't think theres too much problem.

If they use AML regulations for asking for proof of income though, then from everything I have read, it suggests that it should only be done where the customer is classed as high risk of being involved in illegal activity. So unless the people who are getting asked for this information recently are classed as a high risk, then I don't see why they are asking for it. The only other reason could possibly be if they suspect a customer has a problem with gambling, in which case there is no reason why the casino cannot communicate that in the initial email requesting the information. If I got that type of request, and it didn't state it was under the casinos responsible gambling responsibilities, I would think they were saying I was high risk of being a criminal.
 
Way i look at these document requests is if needed so be it.

But if it is the case that government regulations require it then once i get the requests from big UK bookies like Coral and William Hill where they have had largest amount of money from me then other sites can then get the proof.

If i never get asked for the proof of those bookies sites then it proves it is not legally required so no way would any other site get them.

I have seen cases of William Hill, Bet365 and Betfair requiring proof of income in the past, quite some time ago in fact. However, these weren't blanket requests, and were all on high rollers, which is understandable. Someone money laundering will be making larger deposits than £20/£50 at a time.

The laws haven't really changed, just bookmakers getting into trouble have others cowering with fear.
 
I have seen cases of William Hill, Bet365 and Betfair requiring proof of income in the past, quite some time ago in fact. However, these weren't blanket requests, and were all on high rollers, which is understandable. Someone money laundering will be making larger deposits than £20/£50 at a time.

The laws haven't really changed, just bookmakers getting into trouble have others cowering with fear.

Yes i know they will. If someone deposits thousands every week then i would expect them to. But when someone deposits a few hundred a month in small deposits losing them then they will not. Only if they cannot verify someone electronically will they ask for documents for withdrawals as well.

But all the other casinos seem to interpret rules different. Hence all this crap with sending id and then having to resendit once you reach a certain limit. They donot seem to grasp that all they need to do is verify you once . That one time covers you once you reach the limit. Yet some insist you send all the ID again.

Can see once one starts asking proof the rest doing it as well
 
Ok. Just to clarify...
..I don't know why I was asked to provide financial details and photo id of myself...nor did anyone answer my question...but when you guys say they only do this when they suspect illegal activity, weird deposits and fraud ...it is scary to me....very scary actually....I asked dan several times...did I do anything wrong....cuz I know I did nothing...and dan said no....several times.

Also....I do know that dan did not just give me free spins(he didn't) and didn't make me pay back the error...just to shush me up...there have been many other instances when I have been at odds with this casino and dan....and I didn't get shush spins or shush money....dan in this case, did what he did because it was the right thing to do with a very loyal customer......the casino staff might not know how to treat loyal customers but dan does....

And lockinlove is right.....I would not be playing here anymore if it weren't for dan...not only for this past week's fiasco but other fiascos that dan has saved them from.....

And if you read mr wilds post...you will see this will become the norm....cuz it's in the rules now...
https://www.casinomeister.com/forum...private-financial-information-about-me.76980/

Now if only they would organize their games on mobile by provider...I would be happy...and my winning streak is coming to an end...as most always do....so I might just lay off the slots for a while....

That was my main point. Why were they requested..? I have no issue at all with providing evidence in response to valid requests for proof of ID/income/body measurements etc, but only if they are a current UKGC requirement. :p

I was a tad grumpy last night, but again, it wasn't personal - I was actually supporting you. It was just my perspective. I haven't had an issue with VS myself. As I said, I think Dan works wonders - he ought to get a customer retention bonus for all of his hard work!

I just make it my rule to only play (regularly) at casinos where I've either never experienced any prior issues or if I have, then the live chat staff are competent and resolve issues quickly - without the need to repeat yourself 17x, send in your footprint via fax and seek help from a rep... :rolleyes: :laugh:
 
As long as they are fair and transparent in giving reasons why they want any extra information, AND most importantly, ask for it at times other than on a withdrawal request, then I don't think theres too much problem.

If they use AML regulations for asking for proof of income though, then from everything I have read, it suggests that it should only be done where the customer is classed as high risk of being involved in illegal activity. So unless the people who are getting asked for this information recently are classed as a high risk, then I don't see why they are asking for it. The only other reason could possibly be if they suspect a customer has a problem with gambling, in which case there is no reason why the casino cannot communicate that in the initial email requesting the information. If I got that type of request, and it didn't state it was under the casinos responsible gambling responsibilities, I would think they were saying I was high risk of being a criminal.

I agree about not asking on withdrawl. Its going to be a nightmare for large casinos though. And devil in the details.
 
Maybe its time to start a new thread about these verification issues, especially as I can see it being a problem in the coming months. I initially asked about it on here as it had been brought up, and hopefully Dan comes back with an answer soon, but its certainly drifting away from being solely about Videoslots and if theres a dedicated thread some other reps might join in (although I won't hold my breath as when I've brought it up previously in other threads the reps tend to go quiet ;) )
 
Maybe its time to start a new thread about these verification issues, especially as I can see it being a problem in the coming months. I initially asked about it on here as it had been brought up, and hopefully Dan comes back with an answer soon, but its certainly drifting away from being solely about Videoslots and if theres a dedicated thread some other reps might join in (although I won't hold my breath as when I've brought it up previously in other threads the reps tend to go quiet ;) )

Maybe they don't want to deal with it either until its a must! lol
 
Maybe its time to start a new thread about these verification issues, especially as I can see it being a problem in the coming months. I initially asked about it on here as it had been brought up, and hopefully Dan comes back with an answer soon, but its certainly drifting away from being solely about Videoslots and if theres a dedicated thread some other reps might join in (although I won't hold my breath as when I've brought it up previously in other threads the reps tend to go quiet ;) )

I completely agree.

And perhaps people might feel more inclined to post/like/reply if it wasn't a VS specific thread ;)
 
Hi all,

All casinos that are operating under a European license needs to follow the EU´s Fourth AML Directive. One of the key highlights in this new directive was that it did now include entire gambling sector and not just land-based casinos. This is something that all casinos will have to start to do if they haven’t started yet to be able to operate and have valid licenses.

This procedure is new to us and I can admit that we have maybe been too quick on asking for payslips and other documentation. So we had internal meetings during the week on how we can improve this and we will now most of the times request declaration of source of funds instead.

This for player protection and there have been several cases already where casinos have a fine for not following the regulations and do what they could to prevent the damages that were done.

If you read these articles below you can see that damage could have been prevented if they would have done the checks and been able to spot that something was wrong.

You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


So, it’s important to understand that this is a tool to protect players and most of the times when casinos receive the documents everything is ok, and the player can continue to enjoy the services just as before.


I hope this answer some of your questions and this is something that more casinos will start to do because of the new directive from EU.

Br,
Daniel
 
Hi guys,

PlaynGo has an emergency maintenance at the moment and all their games are down. I will update you here when the games are up and running again.

Br,
Daniel.
 
Hello everyone.

The maintenance for Play n Go has ended now and the games are up and running again. If you have encountered any issues, please send me a message and I will take a look.

Best regards,
Daniel.
 
And then it was over. No more online casinos for me. :(

We regret to inform you that from Thursday the 30th November we will no longer accept deposits from your account due to changes from our payment processor. This change will only affect customers in certain countries. From the 30th November you have 14 days to withdraw your remaining funds before your account becomes restricted.
 
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These games have Trophies and Rewards added. Both games are available for UK players.

Have a great weekend!

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Daniel.
 
My name is Colin and I am a Videoslots addict.
I have deposited at Videoslots every week this year. Mostly multiple times each week. My balance in Videoslots is zero.I pledge to make no deposits at videoslots for a full week although I am entitled to all of the usual Videoslots benefits which I will take advantage of without taking a single spin with real money.
I intend to go cold turkey.

Well did you manage to abstain? :D

I hope you had better results than me - £1.70 this week and 79p last week :D:D
 
Hi all,

All casinos that are operating under a European license needs to follow the EU´s Fourth AML Directive. One of the key highlights in this new directive was that it did now include entire gambling sector and not just land-based casinos. This is something that all casinos will have to start to do if they haven’t started yet to be able to operate and have valid licenses.

This procedure is new to us and I can admit that we have maybe been too quick on asking for payslips and other documentation. So we had internal meetings during the week on how we can improve this and we will now most of the times request declaration of source of funds instead.

This for player protection and there have been several cases already where casinos have a fine for not following the regulations and do what they could to prevent the damages that were done.

If you read these articles below you can see that damage could have been prevented if they would have done the checks and been able to spot that something was wrong.

You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


So, it’s important to understand that this is a tool to protect players and most of the times when casinos receive the documents everything is ok, and the player can continue to enjoy the services just as before.


I hope this answer some of your questions and this is something that more casinos will start to do because of the new directive from EU.

Br,
Daniel

Thanks for the reply Dan, although its informative, it doesn't really give much away :)

Will all players be subjected to these requests, or only those you suspect of being a high risk of being involved in money laundering?
If you request them under responsible gaming, will the reason be made clear to players?
What exactly is a declaration of funds? Just something stating 'my money is legitimate'?
Will this be requested on deposit or on withdrawal? I would hope it won't ever be on withdrawal.
Will there be times you request bank statements, and if so, if all transactions are blanked off, what woujld the next step be? (there are reasons why I am asking this ;) )
How do anti money laundering laws protect a player?

Thanks
 
I got this same in email unfortunately too that is I am from Australia as well. Sad to see more online casino is pulling away from Australia as land based casino and government are applying new law aggressively against online gambling. I now only have is 3Dice left is all I got. Wow!

Me too, I am very upset :(

Where to now, some dodgy online casinos.

Good on you Aussie government always going backwards!

How do casinos get an Australian licence, wish if Video Slots could :(
 
elk games down as well as btg at videoslots...might be more...but these are the ones i tried to play....there's a little construction worker symbol on them....

edit: blueprint, ainsworth, ...ok a lot of games down...maybe i should list the ones that are up and running
 
Well did you manage to abstain? :D

I hope you had better results than me - £1.70 this week and 79p last week :D:D

haha Geordie, I am coming up to a week with no deposit, It's slow at work among other things so no money really, But than I see all this paperwork nonsense and games down and feel great I am not playing. It's the weekend though so that might change but it really looks like it's coming to the end for online slots.:(
 
Just wanted to say I finally got playtime and won a little bit yesterday and it was a fun session finally, Got about 4 hours yesterday and still have some left for today. Maybe cause they did the maintenance? HAHA.:D. But ya as in previous post I have cut down as I could not get above starting balance for awhile so it's nice to have a good time once in a blue moon. :)
 
I know this may sound dense, but I seriously can't wrap my head around it. I just finished watching Breaking Bad, so I get the jist of money laundering, but how the heck does one do that through on line casinos?
 
Just wanted to say I finally got playtime and won a little bit yesterday and it was a fun session finally, Got about 4 hours yesterday and still have some left for today. Maybe cause they did the maintenance? HAHA.:D. But ya as in previous post I have cut down as I could not get above starting balance for awhile so it's nice to have a good time once in a blue moon. :)

I have the same problem, can't get above my starting balance 99% of the time - I can't even be bothered depositing as I know it's going to last minutes :D
 
I have the same problem, can't get above my starting balance 99% of the time - I can't even be bothered depositing as I know it's going to last minutes :D

I gave up trying. 90% of my wins were from the battles like I said before, and now you can't even place in them because they are so over crowded. I deposited 10 dollars at a different casino last night and played the same games as I do here and was able to get up to 70 dollars :eek: I haven't seen 50 dollars except if I deposit it. lol
 
Hi Dan,

Could you give me a hand?

On my last deposit I received a 100% deposit bonus, something I've been hoping for for a while!

However I recently set a low daily deposit limit. I went straight away to remove it so I could take advantage of the deposit bonus but it says it takes 7 days to remove. This means the 100% deposit bonus will expire about 5 minutes before the deposit limit is removed. I don't really want to 'waste' the deposit bonus with such a low deposit.

Are you able to help me out please?
 
Hi Dan,

Could you give me a hand?

On my last deposit I received a 100% deposit bonus, something I've been hoping for for a while!

However I recently set a low daily deposit limit. I went straight away to remove it so I could take advantage of the deposit bonus but it says it takes 7 days to remove. This means the 100% deposit bonus will expire about 5 minutes before the deposit limit is removed. I don't really want to 'waste' the deposit bonus with such a low deposit.

Are you able to help me out please?

Hi mismatchedyes,

It is not possible to speed up the changes you do under our RG section. Please send me a PM in a week if the bonus is not there in 7 days and I will see what I can do to help you.

Br,

Daniel
 
I know this may sound dense, but I seriously can't wrap my head around it. I just finished watching Breaking Bad, so I get the jist of money laundering, but how the heck does one do that through on line casinos?

It's simple really, money that comes into the hand illegally (dirty money) is deposited into a casino, say to play poker, the money is then played for a short time and then cashed out, made to look as if it was legally obtained through winnings and they have the proof too :)
 
It's simple really, money that comes into the hand illegally (dirty money) is deposited into a casino, say to play poker, the money is then played for a short time and then cashed out, made to look as if it was legally obtained through winnings and they have the proof too :)

Which ruins it for the rest of us as I did a deposit on pokerstars, Only played for a short time like a few weeks and wanted to cash out MY money and can't as you have to playthrough your deposit amount. I am over halfway there as it seems cash tables you clear faster and doing o.k.,lol.
 
It's simple really, money that comes into the hand illegally (dirty money) is deposited into a casino, say to play poker, the money is then played for a short time and then cashed out, made to look as if it was legally obtained through winnings and they have the proof too :)

But wouldnt they question a large deposit? Im assuming it would be a new account, and if not then they would question a change in play habits
 
But wouldnt they question a large deposit? Im assuming it would be a new account, and if not then they would question a change in play habits

They can distribute it across many casino's, it doesn't have to be just one ...and it wasn't until only recently that casino's even questioned where the money came from, whether it was legitimate or not. The casino will have risk assessments in place, this should raise a flag when funds may be questionable.

How many people win in one casino and deposit at another. They can prove to one casino that the money came from another casino's win - in actual fact the original win will have entered the financial system legally whilst more illegal funds can be deposited and the circle starts again.

I only know as I do accounting :)
 
They can distribute it across many casino's, it doesn't have to be just one ...and it wasn't until only recently that casino's even questioned where the money came from, whether it was legitimate or not. The casino will have risk assessments in place, this should raise a flag when funds may be questionable.

How many people win in one casino and deposit at another. They can prove to one casino that the money came from another casino's win - in actual fact the original win will have entered the financial system legally whilst more illegal funds can be deposited and the circle starts again.

I only know as I do accounting :)

But alot of people do that. Win at one and deposit at another. I do that if I win. And if you win, then go back to the original casino and repeat. When I win. lol. There is only two that I play at.
 
Only my humble opinion but I think these new rules need a lot of thorough understanding and possibly even adjusting to fit individuals specific criteria.

As Colin mentioned not a lot is given away in Dan's post but at least it does sort of explain why.

I think (and who knows maybe it is the case) the following example (among others but just listed one as an example) should NEVER be subject to this new SOW requirements.

Scenario 1

Player 'A' has been a member of 'X' casino for 3 years

They usually deposit twice weekly, 40 - 50 in their currency, odd occasion it has been maybe 60 or a lower amount eg, 25.

They sent in all 'normal' KYC documents when first registering and these doc's were accepted and their account verified.

They play the same slots almost every time mixture of 20 or so games and may try new releases for a few spins now and then.

Withdrawals are made to the same payment method as deposits arrive from, this method is also KYC verified.

Rinse and repeat
------------------------------------------------------------------------------------------------------------

However in this scenario, I feel it should be applied...

Scenario 2

Player 'B' has been a member of 'X' casino for three years

Account fully KYC verified

Deposits usually in same range as above but now and then a 200 deposit is made (say once a month) - These larger deposits have appeared in the last few months

Player usually plays slots but has recently started to include table games with some slightly increased bet sizes.

Similar to start then poles apart towards the end, but If I understand this new requirement fully (which I most likely don't) then with the added application of common sense at the same time then they could be taken for a good thing rather than a complete invasion of personal privacy.

Would be good to know being as we are the customer after all the full In's and out's of this new rule.

I plan to make VS in 2018 my main 'go to' casino (main reason been trust and I'm pretty much done with wagering requirements lol)

More than happy to send maybe one or two bank statements if 'forced' to but much more than that then from a "too much information" point of view maybe also forced to rethink my plans.

Lets cross our fingers and see eh.............
 
Bebo there would be many ways to launder money through casinos.

Thats why casinos are quite strict with rules about withdrawing to methods you used etc.

And as some methods are basically like using cash if you deposit loads and keep withdrawing a casino will check it out.

For example i deposit at a casino using my Debit card several times. I deal drugs and have thousands of dodgy money kicking about. I then start buying £100 paysafe vouchers with cash and deposit in casinos. Play lose some or win and make a withdrawal back to bank.

That money is now clean in my bank. Keep repeating process. Maybe lose 300 out of a thousand deposited but the 700 in bank is now all clean and legit.
 
Well did you manage to abstain? :D

I hope you had better results than me - £1.70 this week and 79p last week :D:D

Sorry GreyLady I'm just catching up. Yeah I have something like 14 hours to go until a full 7 days is complete although I have a day off tomorrow and as I have not yet celebrated my birthday I have a nice bottle of Vodka with my name on it so I am unsure if I will hold out until then. With Mondays cash back and Fridays weekend doo daa plus the few free rolls I have managed this week I earned £30 quid since my break. But prior to that break I had deposited and played a lot the previous week :thumbsup:
 
I have the same problem, can't get above my starting balance 99% of the time - I can't even be bothered depositing as I know it's going to last minutes :D

I find that most of the games that I play have proven that they most often need at least a hundred spins before I should expect to see a bonus round or a significant win on the base game. With that in mind I choose my coin bet accordingly. No way would I deposit £20 and play Jack and the Beanstalk with 40p per spin and expect to get a cash out. It's possible but I would be chancing mu luck
 
I find that most of the games that I play have proven that they most often need at least a hundred spins before I should expect to see a bonus round or a significant win on the base game. With that in mind I choose my coin bet accordingly. No way would I deposit £20 and play Jack and the Beanstalk with 40p per spin and expect to get a cash out. It's possible but I would be chancing mu luck


Are you in Trouble with Jack ?! :confused::D

What happpend as i joined the forum over a year ago you were like Ying&Yang , Fire/Ice , and you were also the JATBs Itchy Bitchy ?!?! :D

Not anymore ?! Jack and you was such a beautiful Pair . ^^ :D:thumbsup::D
 
Are you in Trouble with Jack ?! :confused::D

What happpend as i joined the forum over a year ago you were like Ying&Yang , Fire/Ice , and you were also the JATBs Itchy Bitchy ?!?! :D

Not anymore ?! Jack and you was such a beautiful Pair . ^^ :D:thumbsup::D

Lol. I removed the "JATB's Biatch" from below my name only in order to pose it as a question for Harry's giveaway thread. He is just as much a lovable little shit as he's always been :D
 
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