VideoSlots - having some issues

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
So I received an email a month ago about a reload bonus at Videoslots . com...

I don't know if you are still around? Im having some issues, that I wont discuss out here, but enough to take it a step further. I went to eCOGRAS'S site and indeed they are not on there. I sent an email to support and this was my reply. Thank you for your e-mail.
We are still using eCOGRA.

If you have any further questions regarding this matter do not hesitate to contact our support, we're available 24/7.
Have a great day.

So again false information, but where does that leave the players who want a unbiased look into the playtimes, deposits. Because let me tell you things are not adding up!
 
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The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
i say start a new thread :) or post here if its an issue with Videoslots
https://www.casinomeister.com/forums/threads/videoslots-newly-accredited.61870/

I don't know if you are still around? Im having some issues, that I wont discuss out here, but enough to take it a step further. I went to eCOGRAS'S site and indeed they are not on there. I sent an email to support and this was my reply. Thank you for your e-mail.
We are still using eCOGRA.

If you have any further questions regarding this matter do not hesitate to contact our support, we're available 24/7.
Have a great day.

So again false information, but where does that leave the players who want a unbiased look into the playtimes, deposits. Because let me tell you things are not adding up!
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... where does that leave the players who want a unbiased look into the playtimes, deposits. Because let me tell you things are not adding up!

I think you'll find that Videos lots is one of the best -- and most reliable -- operations around. If you have a problem ask them to help you.

FTR, VS is registered in Malta and the UK. Since you are a non-UK player you should take your issue to the MGA who have a good reputation for resolving player complaints.

If that fails you're welcome to use our Complaints service called PAB (links in my signature).
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Hi bebo67,

I have contacted you via PM so I can request your username and look further into this.

Br,

Daniel
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
I think you'll find that Videos lots is one of the best -- and most reliable -- operations around. If you have a problem ask them to help you.

FTR, VS is registered in Malta and the UK. Since you are a non-UK player you should take your issue to the MGA who have a good reputation for resolving player complaints.

If that fails you're welcome to use our Complaints service called PAB (links in my signature).

Thanks. It is good to know for future reference!
 
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