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Videoslots deactivated my account

Jono777 said:
Lots have in fact.

In general, over the years me and the wife have approached management and reps etc and sought permission first. Avoids any upsets or disappointments down the road.

Genuine players have nothing to worry about, the 1 per household rule can be flexible to a point if management are respectfully approached prior to and of course it is not a clip joint we are referring to. IMO it is generally there to stop BA and AP.
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But where? Where are these rules? And how would they enforce it? And how can you abuse a bonus by sharing an account with a partner while using the same device? That makes literally no sense, think it through for a moment ;)

It's the opposite, you bonus abuse if you create separate accounts. The actual rules says I'm right. One account per household.
 
At the end of the day, we have zero idea why smart's account was closed. I believe in my heart he is a good person, so it makes zero sense. And I have seen Videoslots more than once say.........If you don't like our decision, take it up with the higher gods. In all honesty, does that mean Videoslots have grounds, or are they being cocky knowing most wont proceed? Did your heels in smart and don't back down. Bright side, you have come out a winner with all the money you have saved :)
 
bebo67 said:
At the end of the day, we have zero idea why smart's account was closed. I believe in my heart he is a good person, so it makes zero sense. And I have seen Videoslots more than once say.........If you don't like our decision, take it up with the higher gods. In all honesty, does that mean Videoslots have grounds, or are they being cocky knowing most wont proceed? Did your heels in smart and don't back down. Bright side, you have come out a winner with all the money you have saved :)
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That’s the thing they can close a account with zero explanation, it’s in the terms.
Yes it’s utterly shit, but it is what it is.
Also agree smart Croatia is a fine member here.
#freesmartcroatia
 
I don't see the issue with VS binning people it's their platform surely if they don't want somebody's business that's their choice.
What's the point in a PAB other than to try and force their arm into allowing access.
There's 3 sides to every story try and remember that
 
irish-ranger said:
I don't see the issue with VS binning people it's their platform surely if they don't want somebody's business that's their choice.
What's the point in a PAB other than to try and force their arm into allowing access.
There's 3 sides to every story try and remember that
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#freesmartcroatia
 
mariafbb said:
:eek: smartcroatia so sorry to read they closed your account.
but I do hope it will get sorted out and reopen it , as this is just dosent seem or sound fair.

#freesmartcroatia
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Yes @Team.Videoslots, please support our campaign.
#reinstatesmartcroatia
In all seriousness, I can feel I can vouch for his genuine -ness as a player, and like to consider myself a fairly good judge of character.
I know you probably can’t comment but please, I implore, will you ask the right department/person to take another look at this case.
He believes that there is no way VS ever reverse decisions like these and is totally downcast about it all.
Please help!
 
irish-ranger said:
I don't see the issue with VS binning people it's their platform surely if they don't want somebody's business that's their choice.
What's the point in a PAB other than to try and force their arm into allowing access.
There's 3 sides to every story try and remember that
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I’m sure this would remain your stance if your favourite casino booted you too...
 
Supababe said:
Yes @Team.Videoslots, please support our campaign.
#reinstatesmartcroatia
In all seriousness, I can feel I can vouch for his genuine -ness as a player, and like to consider myself a fairly good judge of character.
I know you probably can’t comment but please, I implore, will you ask the right department/person to take another look at this case.
He believes that there is no way VS ever reverse decisions like these and is totally downcast about it all.
Please help!
Click to expand...
You changed my #freesmartcroatia
Haha just kidding, it’s good we can come together for a valued member
 
bebo67 said:
Do all casinos have that rle ( my keyboard is whacked) where they can close yor accont with no reason given?
Click to expand...
I think so. It is a business after all and they get to choose whom they cater to (or not).
 
colinsunderland said:
Why would anyone want to go back to a casino that have done this? Chances are they will just do it again anyway. just play at a decent casino instead.
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We are lucky col, we have will hill, ladbrokes, coral and sky to name a few mate where your straight away verified and can deposit and withdraw decent amounts no issues. And get paid no problems, sadly others have to turn to Maltese clip joints to play slots or make a bet.
(Not inferring VS is a clip joint at all) but most problems arise from Maltese sites.
 
I think smartcroatia may be a dolphin caught in the tuna nets.

VS is fully within their rights to close any account for any reason and without explanation.

But I do hope they give smartcroatia's account another look. Many casinos will bonus ban a player, but not close their account. Maybe ban players from the battles if you feel they are abusing them? Would still leave the rewards, the weekend booster, the Wheel, the huge selection of games and the fast cashouts for a player to enjoy. Inetbet usually warns a player before a bonus ban, and will reinstate them after a demonstration of being a loyal player.

It might be worth putting a cap on the number of battle rewards a player can win during sit n' go freerolls.

For happy hour ones, no cap. For 48 hour ones, calculate an average for around 40 hours of play. In my 40s even I could do a 48 hour marathon slotting, and a number of years ago in Atlantic City, my roomate who was in her 70s did more than 3 days without sleep playing Baccarat mostly. Now, I rarely sleep more than 5 1/2 hrs a night.
 
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bebo67 said:
At the very least, I hope VS can step forward and offer an explanation. It shows as a business, ethics and not a power tripping scenario.
Click to expand...

No, there will be no explanation to this. We can continue to speculate if it's fraud, abuse or simply non profitable customers, but they won't tell us.
If it's fraud or abuse you don't tell others how to do it or warn anyone. We can hope to find out the reply from MGA, or maybe from future PAB's though.
 
To be honest and from what I read I can do few conclusions (can be mistaken of course, but unlikely, taking a fact that VS management are not that bad as some people may think):

1) There was a group of customers who abused all possible offers / bonuses / promos / races/ blablabla . Abused in all bad wording you can imagine. If req. is make min 50 wager - they make 50 wager and nothing else, just that.

2) There was a linked group of such people mainly from regular countries where we see bonus abuse (we = our management).

3) VS at some point noticed such accounts and was able to find same pattern.

4) VS make a decision to close every such account. From what I see from words of 'banned accounts' - they was making profit on regular basis via this promos/races/etc.

5) Yes, it is possible that some of the accounts had similar pattern, but basically it was innocent people (here we must understand - abusing promos and understanding that you abuse it - it is one case, abusing but just because you like it and you do not understand that you abusing it - it is different case).

In my very personal opinion, VS actions are good for their own ecosystem. There was some group of customers who clearly took money from their profits. On regular basis. Without giving anything back to VS / other players. And while other players (regular players)did nothing wrong - this group took some of the money which was prepared for regular customers. I.E. each regular player lost some of the funds prepared to him via this actions.

It's very similar to poker and professional players (but of course not the same). If it will be better for amateur players to play against same amateurs? Yes of course. Is this okay to ban all professional players (?). Open question for poker, but it is easy one for casino industry, IMO.

Br,

V.
 
Tirilej said:
No, there will be no explanation to this. We can continue to speculate if it's fraud, abuse or simply non profitable customers, but they won't tell us.
If it's fraud or abuse you don't tell others how to do it or warn anyone. We can hope to find out the reply from MGA, or maybe from future PAB's though.
Click to expand...
I think they shold tell the person why. ( damn keyboard). Not doing so is bad bisness ethics in my book. And please dont close my account for my opinion. :)
 
homerbert said:
To be honest and from what I read I can do few conclusions (can be mistaken of course, but unlikely, taking a fact that VS management are not that bad as some people may think):

1) There was a group of customers who abused all possible offers / bonuses / promos / races/ blablabla . Abused in all bad wording you can imagine. If req. is make min 50 wager - they make 50 wager and nothing else, just that.

2) There was a linked group of such people mainly from regular countries where we see bonus abuse (we = our management).

3) VS at some point noticed such accounts and was able to find same pattern.

4) VS make a decision to close every such account. From what I see from words of 'banned accounts' - they was making profit on regular basis via this promos/races/etc.

5) Yes, it is possible that some of the accounts had similar pattern, but basically it was innocent people (here we must understand - abusing promos and understanding that you abuse it - it is one case, abusing but just because you like it and you do not understand that you abusing it - it is different case).

In my very personal opinion, VS actions are good for their own ecosystem. There was some group of customers who clearly took money from their profits. On regular basis. Without giving anything back to VS / other players. And while other players (regular players)did nothing wrong - this group took some of the money which was prepared for regular customers. I.E. each regular player lost some of the funds prepared to him via this actions.

It's very similar to poker and professional players (but of course not the same). If it will be better for amateur players to play against same amateurs? Yes of course. Is this okay to ban all professional players (?). Open question for poker, but it is easy one for casino industry, IMO.

Br,

V.
Click to expand...

These players are the ones that destroys for all other players. Abusive players deserve no second chance.
 
Another reason players can be unprofitable is the fees associated with their transactions, which can vary a lot for merchants depending on method used, the country involved, and, probably most importantly, the number of transactions per month.

A player that deposits $10 daily, and withdraws at $50 (or more) may actually cost the casino more in fees than what they make.

A player that deposits $300 once a month and withdraws at $1500 or more may cost the casino far less in transaction fees than the daily player, even though deposits and withdrawals will end up being the same over an extended period of time.

Here, at a local merchant, if I use my debit card, it costs the merchant @ 17 cents, flat fee, whether it is $1 or $2500. But using a credit card the merchant will pay anywhere from less than one percent to around 4 percent of the total amount of the sale.

So while a player may know they deposit more than they withdraw, and are down overall, that same player may mean the casino also loses on the account.

You think the house always wins? The BANKS always win.
 
Mr Wild said:
These players are the ones that destroys for all other players. Abusive players deserve no second chance.
Click to expand...

If they are aware yes, but I'm getting a bit scared every time I log in that I will be seen as one too.
What I consider be ok for me may not be consider ok for you. How will I know?
Wouldn't it be smarter that you in some cases are warning the player instead?
 
Supababe said:
But can you prove beyond a shadow of doubt that all thrown into the lions den were 100% guilty or should we just accept that there will be innocent casualties and pray it’s not us?
Click to expand...

Im not aware of any innocent casualties so far. Its very few people in our company that can take such a decision and we wouldnt just block an account without reason, what sense would that make?
 
Am I the only one who doesn't like that filling the minimum requirements of promotions and taking part in as many as possible is being called abuse? I don't have a problem with a casino banning a player from their promotions for business reasons but if someone is following all the terms and rules stated I feel it's unfair to call them an abuser. How about you design your promos and terms in a way that you won't have to ban people who follow them to the letter.
 
eizei said:
Am I the only one who doesn't like that filling the minimum requirements of promotions and taking part in as many as possible is being called abuse? I don't have a problem with a casino banning a player from their promotions for business reasons but if someone is following all the terms and rules stated I feel it's unfair to call them an abuser. How about you design your promos and terms in a way that you won't have to ban people who follow them to the letter.
Click to expand...
Yeah well I can see your point. Casino defines all the rules. But there is no manual what says what is abusing and what is not abusing. As we know you can be abuser without breaking any rule. So any interpretation is decided by the casino and that's not okay if you are player but that's how casino world works.
 
anddi32 said:
Yeah well I can see your point. Casino defines all the rules. But there is no manual what says what is abusing and what is not abusing. As we know you can be abuser without breaking any rule. So any interpretation is decided by the casino and that's not okay if you are player but that's how casino world works.
Click to expand...

True, and the difference is that the player believe he is smart, even bragging about it to his friends and in forums, telling others how to do it. They will obviously think it's fine too.
In the casinos eyes it's not so fine and those players are not loyal ones. They only care about themselves.
 
eizei said:
Am I the only one who doesn't like that filling the minimum requirements of promotions and taking part in as many as possible is being called abuse? I don't have a problem with a casino banning a player from their promotions for business reasons but if someone is following all the terms and rules stated I feel it's unfair to call them an abuser. How about you design your promos and terms in a way that you won't have to ban people who follow them to the letter.
Click to expand...

But you see its successful, we have now posters in this thread throwing around words like fraud etc. when its clear the players were banned because they were a cost to the casino. Somewhat even more ridiculous is the fact that VS basically only aims at lowrollers with their freerolls and shitty wheels and at the same time "drive" away good customers and then come here and cry about abuse.
 
Mr Wild said:
Lets increase all requirements so its not worth for the absuers to be able to abuse and punish all other players that dont abuse. Great solution! - I believe a casino like that will be very popular.
Click to expand...

There are quite a few casinos where bonuses carry a 40x Deposit plus bonus rollover. Which is pretty bad on a 100% match, but terrible on a 25 or 50% match. Most of them are thriving.

Personally, I would rather see a bonus ban, or limitation, than an outright account closure for advantage players. Then the player has a choice whether to continue playing or not.

And for low-rollers (or even high rollers) that are not profitable because of transaction fees for the casino, an email explaining that they must either change how they deposit or pay a fee, also gives players a choice. VS does charge for a second withdrawal in a day for instance, which some casinos do not do. But if a player withdraws $20 every time they are $20 up, then deposits $20 as soon as they are busted, maybe 9 deposits and 8 withdrawals, that would be unsustainable on a continuous basis for a casino that did not charge a fee for a second withdrawal. Quite a number of casinos only allow one free withdrawal per week, or charge a fee for every withdrawal. I know I have seen threads about this in the past, and have seen such in casino terms. I also know of two players via private conversations that were told to change their style or pay a fee, or close their account.
 
Jasminebed said:
There are quite a few casinos where bonuses carry a 40x Deposit plus bonus rollover. Which is pretty bad on a 100% match, but terrible on a 25 or 50% match. Most of them are thriving.

Personally, I would rather see a bonus ban, or limitation, than an outright account closure for advantage players. Then the player has a choice whether to continue playing or not.

And for low-rollers (or even high rollers) that are not profitable because of transaction fees for the casino, an email explaining that they must either change how they deposit or pay a fee, also gives players a choice. VS does charge for a second withdrawal in a day for instance, which some casinos do not do. But if a player withdraws $20 every time they are $20 up, then deposits $20 as soon as they are busted, maybe 9 deposits and 8 withdrawals, that would be unsustainable on a continuous basis for a casino that did not charge a fee for a second withdrawal. Quite a number of casinos only allow one free withdrawal per week, or charge a fee for every withdrawal. I know I have seen threads about this in the past, and have seen such in casino terms. I also know of two players via private conversations that were told to change their style or pay a fee, or close their account.
Click to expand...

Stopping them from being able to play any freerolls or sng battles maybe. I wonder if that would be possible.
Maybe they are so angry at these people that they don't think they deserve a chance. It did sound a little like that :)
 
Mr Wild said:
These players are the ones that destroys for all other players. Abusive players deserve no second chance.
Click to expand...

Tirilej said:
Stopping them from being able to play any freerolls or sng battles maybe. I wonder if that would be possible.
Maybe they are so angry at these people that they don't think they deserve a chance. It did sound a little like that :)
Click to expand...

A little?? :what: :confused:

Have to agree with Mr Wild here, these sort of "players" spoil so much for genuine players like myself and many others. Time served players also lose on on lots of perks in the long run due to these bonus abusing or scheming idiots :mad:
 
We can speculate all we want here, but a few things are clear:
  • The players who were banned probably know exactly why they were banned.
  • No one lost any winnings - no player is out of pocket or has been cheated.
  • They all got the ban hammer relatively at the same time - so it's pretty apparent that they were playing as an organized group.
So there you have it. Why have a load of threads and complaints about it? If a casino doesn't want your business, move on to elsewhere. No casino is entitled to keep giving you freebies.
 
A lot of these players names are banned in my twitch channel for contest abuse and yep well known for it with other streamers so I would not be surprised at all if videoslots did the same thing. Some of them created duplicate accounts to get numerous entries to better their chances and would only ever appear if I was doing a giveaway of sorts. And this group of names would only appear in my channel if I was doing a giveaway.

Mr. Wild is right. They spoil it for others because I had to change any giveaways I did to avoid 'freeloaders' and others suffered because of it.
 
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No one apart from VS knows why these players have been banned but if its for alleged bonus abuse for on battles its a pretty poor show.
God knows how much time you would have to spend to make a worthwhile profit and you would need a will of iron not to dabble on the
slots in between now and then.We would all love a system of "beating" the casino but I really cant see battle profits as qualifying for that.
If the casinos offer any bonuses or incentives,they must expect players to attempt to profit from them and if they manage to do so
without breaking any t and c,s I dont see how it can be classed as bonus abuse.
If the casinos really think a player is taking the piss then surely the correct action is to bonus ban them (something I dont recall ever happenning at VS).
To close the account without explaination is a draconian measure and something that should be done as a last rather a first resort.
I may be way off the mark and something else may be behind the account closures but if players dont know why it puts us in a position where we have
to worry about winning too much or often from bonuses.Does not really make it a happy place to play.
 

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