Videoslots deactivated my account

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
Last night I was on my mobile (desktop version) playing Hugo battle around 1.20 am, I fall a sleep and wake up around 4 am my mobile was still on, and after long time I wanted to play Legacy of Egypt battle, so I wanted to log in and i got message your acc is deactivated.

I did nothing absolute nothing, I put battle to 100 spins on Hugo and left them spinning as i did million times before, there is no lies, i didnt forget to say anything this is all i did.
I did send email regarding any info about this to VS team but no reply, and i just got this email as i am writng this thred.

698aebc7b66c391723465ff6147d8a03


Andreas F. (Videoslots)

Mar 11, 12:09 CET

Hi,

I hope this e-mail finds you well.

We are writing to inform that your account is blocked and will remain disabled.

"1.3 A person registering at Videoslots accepts and acknowledges:
all definitions and stipulations in these Terms and Conditions"

"1.4 Videoslots reserves the right, at its own discretion, to:
decline a person to open a Videoslots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means;
suspend and/or cancel the person from promotional activities, competitions or other services, whenever"

Should you disagree with our outcome, you may file a complaint to the Malta Gaming Authority.
Address: Suite 1, Level 3, TG Complex Brewery Street, Mriehel Birkirkara BKR3000, Malta
Telephone Number: +356 21316590/1/3/4; +356 2546900
Email: [email protected].
Website:
You do not have permission to view link Log in or register now.
.

We wish you all the best on your future endeavours.
 

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
well if i wrote what i rly think of this bs i would get banned here also so i want, but this is thanks for bringing almoust 50+ player to VS
 

Zeno

Newbie member
Joined
Mar 5, 2019
Location
UK
Same happened to me, I posted about it yesterday but it has not appeared on this forum yet? The only reason I can think they closed my account is because I mentioned in the freeroll chat that they have reduced RTP, next thing I know my account of 4 years is permanently closed without explanation.
 

anddi32

Senior Member
Joined
Aug 21, 2018
Location
Finland
Maybe some new upcoming country restrictions or something?
And this all is pure speculation so thats why it should be best option for VS just tell what's going on
 

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
Same happened to me, I posted about it yesterday but it has not appeared on this forum yet? The only reason I can think they closed my account is because I mentioned in the freeroll chat that they have reduced RTP, next thing I know my account of 4 years is permanently closed without explanation.

I dont even write in VS chat, and here i never wrote one bad thing
 

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
Maybe some new upcoming country restrictions or something?
And this all is pure speculation so thats why it should be best option for VS just tell what's going on

well if its country thing, dont you thing that person you are working with 3 years deserved explanation at least
 
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