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Videoslots deactivated my account

Discussion in 'Casino Complaints - Non-Bonus Issues' started by smart_croatia, Mar 11, 2019.

    Mar 11, 2019
  1. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    Last night I was on my mobile (desktop version) playing Hugo battle around 1.20 am, I fall a sleep and wake up around 4 am my mobile was still on, and after long time I wanted to play Legacy of Egypt battle, so I wanted to log in and i got message your acc is deactivated.

    I did nothing absolute nothing, I put battle to 100 spins on Hugo and left them spinning as i did million times before, there is no lies, i didnt forget to say anything this is all i did.
    I did send email regarding any info about this to VS team but no reply, and i just got this email as i am writng this thred.

    [​IMG]

    Andreas F. (Videoslots)

    Mar 11, 12:09 CET

    Hi,

    I hope this e-mail finds you well.

    We are writing to inform that your account is blocked and will remain disabled.

    "1.3 A person registering at Videoslots accepts and acknowledges:
    all definitions and stipulations in these Terms and Conditions"

    "1.4 Videoslots reserves the right, at its own discretion, to:
    decline a person to open a Videoslots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means;
    suspend and/or cancel the person from promotional activities, competitions or other services, whenever"

    Should you disagree with our outcome, you may file a complaint to the Malta Gaming Authority.
    Address: Suite 1, Level 3, TG Complex Brewery Street, Mriehel Birkirkara BKR3000, Malta
    Telephone Number: +356 21316590/1/3/4; +356 2546900
    Email: This email is not visible to you..
    Website:You must register/login in order to see the link..

    We wish you all the best on your future endeavours.
     
    GoldenGhoul likes this.
  2. Mar 11, 2019
  3. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    and my all time RTP is 99.40% just saying
     
  4. Mar 11, 2019
  5. gergotpwnd

    gergotpwnd Full Member

    Location:
    Moldova
    4 of my coutry man friends are banned to
     
    smart_croatia likes this.
  6. Mar 11, 2019
  7. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Ok, now it starts to get a bit scary. You do know the option of a PAB though. Please, please do it, right away.
     
    ternur, Borgie and smart_croatia like this.
  8. Mar 11, 2019
  9. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    well if i wrote what i rly think of this bs i would get banned here also so i want, but this is thanks for bringing almoust 50+ player to VS
     
  10. Mar 11, 2019
  11. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    nah this will be eruption as i see
     
  12. Mar 11, 2019
  13. Zeno

    Zeno Newbie member

    Location:
    UK
    Same happened to me, I posted about it yesterday but it has not appeared on this forum yet? The only reason I can think they closed my account is because I mentioned in the freeroll chat that they have reduced RTP, next thing I know my account of 4 years is permanently closed without explanation.
     
    smart_croatia likes this.
  14. Mar 11, 2019
  15. gergotpwnd

    gergotpwnd Full Member

    Location:
    Moldova
    dont really know how that works
     
    smart_croatia likes this.
  16. Mar 11, 2019
  17. nikantw

    nikantw Ueber Meister CAG MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    maxd and smart_croatia like this.
  18. Mar 11, 2019
  19. anddi32

    anddi32 Full Member

    Location:
    Finland
    Maybe some new upcoming country restrictions or something?
    And this all is pure speculation so thats why it should be best option for VS just tell what's going on
     
    smart_croatia likes this.
  20. Mar 11, 2019
  21. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    I dont even write in VS chat, and here i never wrote one bad thing
     
    Zeno likes this.
  22. Mar 11, 2019
  23. hedgehog

    hedgehog Newbie member

    Location:
    Moldova
    my account has been deactivated too, with same email like @smart_croatia got
     
    smart_croatia likes this.
  24. Mar 11, 2019
  25. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    If you feel that you have done absolutely nothing wrong, and wants to clear your name, then a PAB is a good option.
    Look at the tab's above, and also read the rules. It's free so you have nothing to lose.
     
    smart_croatia likes this.
  26. Mar 11, 2019
  27. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    well if its country thing, dont you thing that person you are working with 3 years deserved explanation at least
     
  28. Mar 11, 2019
  29. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Sounds very bad if Videoslots start throwing out people for unclear reasons. :what:
     
    smart_croatia likes this.
  30. Mar 11, 2019
  31. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    ok i did listen to CMers and submited PAB
     
    Borgie, sapit222 and Tirilej like this.
  32. Mar 11, 2019
  33. gergotpwnd

    gergotpwnd Full Member

    Location:
    Moldova
    the sad part is, that i qualified for the happy hours thing on vs, and spent 50 euros on that
     
    smart_croatia likes this.
  34. Mar 11, 2019
  35. steveh35

    steveh35 Ueber Meister

    Occupation:
    ..
    Location:
    doncaster
    As i said last week casino of the year? Is this an award they should have with what has been going on for last few months?
     
    SlotGrinder, Zeno and smart_croatia like this.
  36. Mar 11, 2019
  37. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
  38. Mar 11, 2019
  39. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    I just hope that we all can agree that this is far from fair play
     

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