- Joined
- Jun 3, 2013
- Location
- Dún Dealgan
Hi guys,
I just want to share my thoughts here about an accredited casino on this website.
I signed up at Vera&John mainly for WMS slots and deposited a few times,no wins but that is ok,have no problems with that.
No e-mails received about the KYC procedure so I decided to send in the docs myself,just in case I will get my first withdrawal.
I have sent in the same documents that I have sent to several other casino's such as Guts,Betat,CasinoEuro,Energy Casino,Quasar etc etc etc.
All these casino's approved my KYC docs upon receipt.
Well Vera&John is a complete different story.
First of all my Skrill screenshot was not ok.
I had to resend it,even while my e-mail address,proof of deposit to their Skrill account and my name/address were on the screenshots.
So I did resend them and all of a sudden they were approved!
2 different people dealing with same KYC procedure.
Now the fun part starts,also my PDF utility bill was denied.
It had to be a photograph of a hardcopy as that is what the MGA (Maltese Gaming Auth.) requires them to ask.
Hmmmmmmmm is for example Guts not also under the flag of the MGA and did they not approve my PDF bill?
Anyway,I have asked Vera&John why this bill has been approved by many other MGA licensed casino's but they just do not answer me.
Also I told them we are living in 2015 and I am paperless for ALL my bills as it saves the environment and it is far less hassle.
Still they demanded me to print a bill and make a picture and resend it to them.
I mean.......
E-mailed them I rather close my account.
These kind of casino's is not worth my custom...
48 hours into KYC and still they want a pic of a bill while they have approved finally my Skrill and my Drivers License.
Anyway,this is just plain bull crap and it seems casino's under the same gambling license can implement different KYC procedures.
That annoys me and I am not gonna waste any more time on this crowd.
Seemed like a decent outfit,nice casino website,good selection of slots but poor poor poor customer service and KYC procedures.
Maybe their rep can shed a light on this?
I just want to share my thoughts here about an accredited casino on this website.
I signed up at Vera&John mainly for WMS slots and deposited a few times,no wins but that is ok,have no problems with that.
No e-mails received about the KYC procedure so I decided to send in the docs myself,just in case I will get my first withdrawal.
I have sent in the same documents that I have sent to several other casino's such as Guts,Betat,CasinoEuro,Energy Casino,Quasar etc etc etc.
All these casino's approved my KYC docs upon receipt.
Well Vera&John is a complete different story.
First of all my Skrill screenshot was not ok.
I had to resend it,even while my e-mail address,proof of deposit to their Skrill account and my name/address were on the screenshots.
So I did resend them and all of a sudden they were approved!
2 different people dealing with same KYC procedure.
Now the fun part starts,also my PDF utility bill was denied.
It had to be a photograph of a hardcopy as that is what the MGA (Maltese Gaming Auth.) requires them to ask.
Hmmmmmmmm is for example Guts not also under the flag of the MGA and did they not approve my PDF bill?
Anyway,I have asked Vera&John why this bill has been approved by many other MGA licensed casino's but they just do not answer me.
Also I told them we are living in 2015 and I am paperless for ALL my bills as it saves the environment and it is far less hassle.
Still they demanded me to print a bill and make a picture and resend it to them.
I mean.......
E-mailed them I rather close my account.
These kind of casino's is not worth my custom...
48 hours into KYC and still they want a pic of a bill while they have approved finally my Skrill and my Drivers License.
Anyway,this is just plain bull crap and it seems casino's under the same gambling license can implement different KYC procedures.
That annoys me and I am not gonna waste any more time on this crowd.
Seemed like a decent outfit,nice casino website,good selection of slots but poor poor poor customer service and KYC procedures.
Maybe their rep can shed a light on this?
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