Vera and John's rude players

[philderby]

So I decided to deposit at Vera and Jon

After a lot of effort I finally get thorough to live chat where I explain that I would like a phone call on my phone number.

That is not available

I was told someone would call me after tomorrow morning ?????


cant do that Mr Abbott, Sorry.


Sorry but you are accredited at 8.90??

where is the phone call guys?


Oh My God.

 

[philderby]

okey, not joking, I got told after I very politely asked for a call back, it wasn't possible.

8.9 accredited ??

Words needed here

Philip

 

[Tirilej]

Ok, what in the world have a phonecall with their rating here to do?

Why isn't livechat enough for you? Why in such hurry?

 

[philderby]

the complete thread......

1:34 Your Question: Good evening, can I request call polease?
21:34 Please wait, an operator will be with you shortly.
21:34 Your request is important to us. Please wait, an operator will be with you shortly.
21:35 Your request is important to us. Please wait, an operator will be with you shortly.
21:35 Your request is important to us. Please wait, an operator will be with you shortly.
21:35 Your request is important to us. Please wait, an operator will be with you shortly.
21:36 Your request is important to us. Please wait, an operator will be with you shortly.
21:36 Your request is important to us. Please wait, an operator will be with you shortly.
21:36 You are now chatting with Nina L - Vera＆John Support
21:37 Nina L: Hello, welcome to Vera&John live chat support! How may I assist you today?
21:37 philip: Hi Nina
21:37 Nina L: Unfortunately all operators are busy at this time
21:37 Nina L: what Im going to do is ask Luke to give you a call tomorrow morning and he will assist you with anything you may need help with
21:37 philip: my number is 0**************, can you call me please?
21:38 philip: tomorrow?
21:39 Nina L: yes tomorrow morning
21:39 philip: excuse m e but you are an accredited casino an casinomiester ?
21:39 philip: highly accredited
21:40 philip: hello?
21:40 Nina L: Please hold one moment.
21:40 philip: thank you
21:42 Nina L: Yes, we are accredited on Casinomeister
21:44 philip: would I be able to have this conversation emailed at the earliest convenience please.
21:44 philip: thank you.
21:44 Nina L: I can send this chat to you , yes I can do that after we are done
21:45 Nina L: You still want for a phone call tomorrow?
21:45 philip: im currently waiting for the call I requested before
21:46 Nina L: I will let Luke to give you a call tomorrow morning
21:47 Nina L: Is there anything else I can assist you with?
21:48 philip: I will contact the relevant people regarding your arrogance and ignorance, including Brian. please be aware you're job could be compromised.
21:48 Nina L: this is the number you want to be called at then 0************?
21:48 philip: im lost.
21:49 Nina L: Im sorry Philip...can you please give us more information
21:49 Nina L: has something happened?
21:49 Nina L: what can we help you with?
Support Center: Outdated URL (Invalid)

 

[nutnut]

The only one who is rude is you Phillip, if so desperate call them yourself!

As or this comment

21:48 philip: I will contact the relevant people regarding your arrogance and ignorance, including Brian. please be aware you're job could be compromised.

You come across a ...............

 

[Tirilej]

Still don't understand. What have a phonecall to do with this forum, or Bryan and them being accredited?

You can't force anyone to call you and they didn't have the time. What was so important?

I suspect it's you who will get a warning from this behaviour.

 

[paul7388]

Okay i must be missing something.

I read that chat 3 times and I don't see anything rude at all and I thought the CS was more than helpful.

She explained Luke would call you in the morning and asked if there was anything she could help you with. I actually think she handled the chat very well.

Also see no reason at all why anyone that uses chat brings casinomeister into it at all.

 

[philderby]

Okay, I tried Calling them several times over.

Why Am I rude?

Think some of you are in need of a life.. geeze

 

[philderby]

Guys, A call back is SUCH A SMALL DEAL no? am I Wrong here?

 

[Simmo!]

The way it reads to me: you log on, ask for a call, the CS confirms you will get one, you agree then you very oddly throw out this line: "I will contact the relevant people regarding your arrogance and ignorance, including Brian. please be aware you're job could be compromised." which comes across firstly as very rude and secondly by bringing CM and Brian into it as threatening too.

So is some of the chat missing? Was there a history to this and are we getting the full picture because if we are then I don't get why you're upset?

I should also point out that we have zero-tolerance to players using CM as a blackmail tool. You are not in a position to threaten the accredited status of a casino and it is misleading to tell people that you are influential in that regard. I'm surprised that as a long term member here you haven't come across this before and even if you haven't, surely you recognise that using this community to threaten a casino is not the right way to get a problem solved?

 

[The Dude]

21:48 philip: I will contact the relevant people regarding your arrogance and ignorance, including Brian. please be aware you're job could be compromised.

Have you lost your mind? You're acting like a total jerk, and I would have told you to go eff yourself if you'd have spoken to me like that.

You need a serious reality check. Don't ever act like this to support again. You are jeopardizing your membership here by doing so.

https://www.casinomeister.com/forums/help/forum-rules/

1.17 - Exploiting Your Membership Do not threaten casino operations with blackmail. Mentioning that you are a member is fine, but don't try to instill fear in a casino operation by threatening to post bad reviews or roguing them. Leave the roguing to Casinomeister - it's tricky business and not for amateurs.

1.20 - Threatening or abusive behaviour: members who threaten or abuse casino representatives or their staff will be booted from the forum. Act like an a-hole - get treated like one.

Changed thread title to reflect the actual situation.

 

[Finn]

Chat CS usually operates multiple chats at same time, so that they can serve another customer while other customer is typing their reply. So to call someone, one chat CS would have to put all their chats on pause or not take anymore chats until they've all finished and then make the call. In addition to that, when it comes to foreign languages, it is much easier to understand written text perfectly and write, that it is to speak and understand spoken language perfectly. So you can't really demand a chat CS to become a phone CS out of a sudden.

 

[philderby]

The way it reads to me: you log on, ask for a call, the CS confirms you will get one, you agree then you very oddly throw out this line: "I will contact the relevant people regarding your arrogance and ignorance, including Brian. please be aware you're job could be compromised." which comes across firstly as very rude and secondly by bringing CM and Brian into it as threatening too.

So is some of the chat missing? Was there a history to this and are we getting the full picture because if we are then I don't get why you're upset?

I should also point out that we have zero-tolerance to players using CM as a blackmail tool. You are not in a position to threaten the accredited status of a casino and it is misleading to tell people that you are influential in that regard. I'm surprised that as a long term member here you haven't come across this before and even if you haven't, surely you recognise that using this community to threaten a casino is not the right way to get a problem solved?

If you feel upset please dis regard what I said, it clearly is upsetting people

Thanks

Philip

 

[philderby]

have you ever come across people who dont want to help? I'm sure you have.

right now I have had a few cans, and am enjoying a night out with friends

Are you perhaps are in need of some female company. Is this right? Regards, Philip.

 

[philderby]

Have you lost your mind? You're acting like a total jerk, and I would have told you to go eff yourself if you'd have spoken to me like that.

You need a serious reality check. Don't ever act like this to support again. You are jeopardizing your membership here by doing so.

https://www.casinomeister.com/forums/help/forum-rules/


Changed thread title to reflect the actual situation.

get a hold, mate, please, chill out.

 

[philderby]

Have you lost your mind? You're acting like a total jerk, and I would have told you to go eff yourself if you'd have spoken to me like that.

You need a serious reality check. Don't ever act like this to support again. You are jeopardizing your membership here by doing so.

https://www.casinomeister.com/forums/help/forum-rules/


Changed thread title to reflect the actual situation.

There was no theats what so ever on my behalf

 

[Mark_32Red (retired acct)]

Could I suggest that the OP edits out his phone number?

 

[philderby]

Thanks Marks, however I have no issue with being contacted.

Phil.

 

[Mark_32Red (retired acct)]

Thanks Marks, however I have no issue with being contacted.

Phil.

By anyone on the Internet? Your shout sir.

 

[Dinahnana]

Phil this is such an odd thread and I am quite frankly surprised by your attitude. I guess the caveat here is do not drink and post as you may come across as being an unreasonable so and so. Hopefully you won't have too much of a hangover in the morning

 

[philderby]

By anyone on the Internet? Your shout sir.

I love to shout, you should know this Mark.

You do not have permission to view link Log in or register now.

 

[philderby]

The way it reads to me: you log on, ask for a call, the CS confirms you will get one, you agree then you very oddly throw out this line: "I will contact the relevant people regarding your arrogance and ignorance, including Brian. please be aware you're job could be compromised." which comes across firstly as very rude and secondly by bringing CM and Brian into it as threatening too.

So is some of the chat missing? Was there a history to this and are we getting the full picture because if we are then I don't get why you're upset?

I should also point out that we have zero-tolerance to players using CM as a blackmail tool. You are not in a position to threaten the accredited status of a casino and it is misleading to tell people that you are influential in that regard. I'm surprised that as a long term member here you haven't come across this before and even if you haven't, surely you recognise that using this community to threaten a casino is not the right way to get a problem solved?

Im surprised you sill have contact with the opposite sex.. enough al ready geez

 

[Deeplay]

Sorry drunk or not your acting like a total nob!

Get of it fella!!! And Mark 32Red was actually trying to do you a favor advising against posting your mobile number online!

Seems like you lost the plot. But no excuse to speak to the CS of the casino as you did or use CM as a way to
make threats.

Bad all round and not funny at all.

 

[philderby]

yes

as you so wish.

Philip.

 

[philderby]

actually this thread has been running too long now

time for more important issues to be brought up

Phil.

 

[petro]

21:48 philip: I will contact the relevant people regarding your arrogance and ignorance, including Brian. please be aware you're job could be compromised.

That's where he messed up on. Threatening staff like that is uncool.

Was there a history to this and are we getting the full picture because if we are then I don't get why you're upset?

He could be venting after a loss. That would explain the behaviour.

Phil this is such an odd thread and I am quite frankly surprised by your attitude. I guess the caveat here is do not drink and post as you may come across as being an unreasonable so and so. Hopefully you won't have too much of a hangover in the morning.

He could be drunk, it is New Years after all! Some people don't realise that they are being rude. Like Donald Trump.

 

[philderby]

That's where he messed up on. Threatening staff like that is uncool.


He could be venting after a loss. That would explain the behaviour.


He could be drunk, it is New Years after all! Some people don't realise that they are being rude. Like Donald Trump.

wow

you really are self important arn't you?

 

[mclee321]

Philderby1, In the morning when you're sober, you'll gradually recall acting like a class A asshole the night before. If you aren't drunk, then god help you, you douchebag.

 

[philderby]

As I said before,

Lets close this thread now, as it is going nowhere

Philip.

 

[mac72]

!!!!

 

[jjezebel37]

I was confused by the title, however, after reading the posts, I completely understand it.

 

[Alfran]

classic ...
embarrassing behavior... more so in the OPs responses on this thread than the chat copy.
Happy New Year everyone.... GLGLGLGL.

 

[philderby]

Okay, so it turns out that I cant seem to remove this thread, oh dear.

 

[dionysus]

Okay, so it turns out that I cant seem to remove this thread, oh dear.

Well, no. But for the most rare of circumstances, once it's out there..well, it's always out there. Best you can hope for is Bry or a mod closes the thread. And considering the hour, none are online.

 

[The Dude]

Im surprised you sill have contact with the opposite sex.. enough al ready geez

Do not dis the moderators - infraction given.

And thread upgraded to closed.