NicolasJohnson
Dormant account
- Joined
- Feb 19, 2009
- Location
- A Place
I just wanted to update you guys with the latest happenings. Apparently Kermfrog has decided to make the same post at many other forums. So I'm making an effort to reply there too.
Here is his latest post:
Now, I have contacted the player requesting he send in his docs. CS has sent him an email with the same request. But now I'm not sure if he want his withdrawal, or wants it reversed?
Whatever he wants, he just has to be clear. He can contact me or CS for a withdrawal reversal. Or he can send in his docs to get his withdrawal (something I would rather prefer).
I'm going to call him since he requested this. We normally avoid calling players, since we feel that is intrusive and generally unwarranted... even if it is in our best interest. :notworthy
Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
Here is his latest post:
I am trying to work with guys to get things straight but customer Here is a copy of your recent chat with casino support.
General Info
Chat start time Oct 10, 2009 9:31:43 AM EST
Chat end time Oct 10, 2009 10:02:13 AM EST
Duration (actual chatting time) 00:30:29
Operator Xander
Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 19seconds. An operator will be with you shortly.
info: You are now chatting with 'Xander'
Xander: Welcome to Vegas Regal Casino Live Support. How may I assist you?
kermfrog: Yes i did a withdrawal that was declined and posted warnings on you guys on several advocate sites Well nicholas johnson reponsed and said you guys would be fixing this and wants me to retrack my comments. However i see no 75.00 withdrawal put back. Has it been put back? thanks
Xander: May I have your Login name and email address please?
kermfrog: xxx xyz@xyz.com
Xander: One moment please.
Xander: could you please copy paste the email for me in this chat ?
kermfrog: hang on!!
kermfrog:You do not have permission to view link Log in or register now.
Xander: I'm sorry but may I ask what this is
Xander: ?
kermfrog: that is a web site
kermfrog: for people to complain about casinos not doing what they are suppose to
Xander: what am I suppose to do with it? it won't let me access it
kermfrog: ok hang on?
kermfrog: let me forward e-mail to you! what address do you want it forwarded to??
Xander: One moment please.
Xander: support@vegasregalcasino.com
kermfrog: ok
Xander: could you please reply to this is email you received from nicholas johnson for we do not have any records of this email in our system
kermfrog: well my question is are you going fix and revearse the 75.00 withdrawal or not??
kermfrog: I am waiting to retrack my comments but must see that first!!!
kermfrog: Nicholas Johnson said you were
Xander: I'm sorry but I can't say anything about this for I am only support, please reply to the email you received from nicholas johnson
kermfrog: connect me to mrs johnson
kermfrog: or have mrs johnson call me at xxxxxxxxphone number to resolve this matter!!
Xander: I'm sorry but we do not anybody here with that name, please reply to email you received from him
Xander: we do not know anybody here with that name
kermfrog: so they dont even work for vegas regel casino
Xander: it's the first time I hear that name
Xander: Is there anything else I can help you with?
kermfrog: thousands of people are reading about. You have no person name NICOLAS JOHNSON REAGAL AFFLILIATE MANAGER
kermfrog: involed with this company
Xander: not that I know of that is why I'm asking you to reply to the email to see what will come out of this email you received
kermfrog: oh it will be posted on the internet!!! bye
I have sent in security documents to vegas regal casino for all the good it will do
Now a second matter arises I downloaded tropica casino a new rival site and now rival has done this to me over this a vegas regal casino see below transcript
Xander: Welcome to Tropica Casino Live Support. How may I assist you?
kermfrog: yes my userid is xxx and i just downloaded and setup software and was wanting to get the 10.00 free promo offer please. email is xyz@xyz.com
Xander: One moment please.
Xander: I'm sorry to inform you that your account is not eligible for promotions due to multiple duplicate accounts at several other Rival Powered Casinos. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions.
kermfrog: ok thanks
Talk about what people will do for money!! see if you can sort through this! I am still waiting for something to be done that makes sense in fixing this so I can start depositing again and just go back to playing win lose or draw
Now, I have contacted the player requesting he send in his docs. CS has sent him an email with the same request. But now I'm not sure if he want his withdrawal, or wants it reversed?
Whatever he wants, he just has to be clear. He can contact me or CS for a withdrawal reversal. Or he can send in his docs to get his withdrawal (something I would rather prefer).
I'm going to call him since he requested this. We normally avoid calling players, since we feel that is intrusive and generally unwarranted... even if it is in our best interest. :notworthy
Kind Regards,
Nicolas Johnson
Regal Affiliates Manager