killy33
Dormant account
- Joined
- Jul 23, 2009
- Location
- Argentina Buenos aires
Hello meisters,well yesterday i was plaiyng de $15 NON DEPOSIT BONUS at vegas regal,after a lot of playing i ask with chat support if i meet requirements of the bonus and if i can withdraw,tthe first chat operator said yes,ok, so i went to the cashier and tried to withdraw $75,i received a message error,so i contact chat again,and here is the transcript chat,what do you think about this?
Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 43seconds. An operator will be with you shortly.
info: You are now chatting with 'Nikki'
Nikki: Welcome to Vegas Regal Casino Live Support. How may I assist you?
oscar: hello nikky
oscar: look,i talk to a chat operator seconds ago
oscar: i ask him if i can make a wothdraw,of my free 15 non deposit bonus
oscar: he said yes,that i have meet the requiremts
oscar: now i want to with draw
oscar: and an error message came
oscar: that please put the neteller account,with i deposited
oscar: for withdraw
oscar: can you help me?
Nikki: May I have your Login name and email address please?
oscar: killy33
oscar: mail
oscar: xxxxxxxxxxxxxxxxxxxxxx
Nikki: May i ask what method it is that you are trying to use?
oscar: im trying to withdraw
oscar: using neteller
Nikki: May i ask do you have an account with that method.
oscar: yes i do
oscar: im a verified user on neteller
Nikki: Ok
Nikki: You will need to verify the account with the casino to be able to withdraw to it.
Nikki: Minimal deposit is $25
Nikki: Which can be withdrawn along with the balance that will be withdraw
Nikki: Withdrawn*
oscar: ?,it said non deposit bonus,why should i make a withdraw?
oscar: deposit,
oscar: i tried to said
oscar: Im a verifi user in neteller
oscar: when casino paid me,they will now im legit
Nikki: One moment please.
oscar: ok
Nikki: Yes the bonus is a no deposit bonus but to be able to withdraw using the method that you have you will first need to verify the account with the casino or you will not be able to use it the method to withdraw that is why you receive the error message
oscar: ok,whta metod can i sued
oscar: without deposit?
Nikki: Sorry but all methods that need to be used for withdrawals a deposit needs to be made
Nikki: Our system requires a successful verification deposit from the method you intend to withdraw to. You can deposit the minimum required amount and you can withdraw the deposit right away if you do not take advantage of a bonus.
oscar: You know,something,why casino put a promotion of free 15 non deposit bonus and then ask people for deposit?
Nikki: One moment please.
Nikki: The deposit is to verify the method to be able to use it and as i have explained the verification deposit can be withdrawn with the amount that will be withdrawn. And if the deposit is not made you are not able to use the method you will continue to receive an error message until the deposit is made.
oscar: Ok nikki
Nikki: Is there anything else I can help you with?
oscar: No its ok,thanks
Nikki: Have a nice day.
Nikki: Thank you for using Live Support. Should you have any future questions, please contact us again.
I dont know why they ask for a deposit,never a casino ask me a deposited for withdraw,yes some casino ask my personal id,and another strange thing was the mail of the transcript chat was: <support@thisisvegas.com>
and i was playing at vegas regal casino.What do you think about this?
PD;EXCUSE MY ENGLISH ITS VERY LIMITED
Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 43seconds. An operator will be with you shortly.
info: You are now chatting with 'Nikki'
Nikki: Welcome to Vegas Regal Casino Live Support. How may I assist you?
oscar: hello nikky
oscar: look,i talk to a chat operator seconds ago
oscar: i ask him if i can make a wothdraw,of my free 15 non deposit bonus
oscar: he said yes,that i have meet the requiremts
oscar: now i want to with draw
oscar: and an error message came
oscar: that please put the neteller account,with i deposited
oscar: for withdraw
oscar: can you help me?
Nikki: May I have your Login name and email address please?
oscar: killy33
oscar: mail
oscar: xxxxxxxxxxxxxxxxxxxxxx
Nikki: May i ask what method it is that you are trying to use?
oscar: im trying to withdraw
oscar: using neteller
Nikki: May i ask do you have an account with that method.
oscar: yes i do
oscar: im a verified user on neteller
Nikki: Ok
Nikki: You will need to verify the account with the casino to be able to withdraw to it.
Nikki: Minimal deposit is $25
Nikki: Which can be withdrawn along with the balance that will be withdraw
Nikki: Withdrawn*
oscar: ?,it said non deposit bonus,why should i make a withdraw?
oscar: deposit,
oscar: i tried to said
oscar: Im a verifi user in neteller
oscar: when casino paid me,they will now im legit
Nikki: One moment please.
oscar: ok
Nikki: Yes the bonus is a no deposit bonus but to be able to withdraw using the method that you have you will first need to verify the account with the casino or you will not be able to use it the method to withdraw that is why you receive the error message
oscar: ok,whta metod can i sued
oscar: without deposit?
Nikki: Sorry but all methods that need to be used for withdrawals a deposit needs to be made
Nikki: Our system requires a successful verification deposit from the method you intend to withdraw to. You can deposit the minimum required amount and you can withdraw the deposit right away if you do not take advantage of a bonus.
oscar: You know,something,why casino put a promotion of free 15 non deposit bonus and then ask people for deposit?
Nikki: One moment please.
Nikki: The deposit is to verify the method to be able to use it and as i have explained the verification deposit can be withdrawn with the amount that will be withdrawn. And if the deposit is not made you are not able to use the method you will continue to receive an error message until the deposit is made.
oscar: Ok nikki
Nikki: Is there anything else I can help you with?
oscar: No its ok,thanks
Nikki: Have a nice day.
Nikki: Thank you for using Live Support. Should you have any future questions, please contact us again.
I dont know why they ask for a deposit,never a casino ask me a deposited for withdraw,yes some casino ask my personal id,and another strange thing was the mail of the transcript chat was: <support@thisisvegas.com>
and i was playing at vegas regal casino.What do you think about this?
PD;EXCUSE MY ENGLISH ITS VERY LIMITED