Vegas regal,strange things

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
Hello meisters,well yesterday i was plaiyng de $15 NON DEPOSIT BONUS at vegas regal,after a lot of playing i ask with chat support if i meet requirements of the bonus and if i can withdraw,tthe first chat operator said yes,ok, so i went to the cashier and tried to withdraw $75,i received a message error,so i contact chat again,and here is the transcript chat,what do you think about this?

Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 43seconds. An operator will be with you shortly.
info: You are now chatting with 'Nikki'
Nikki: Welcome to Vegas Regal Casino Live Support. How may I assist you?
oscar: hello nikky
oscar: look,i talk to a chat operator seconds ago
oscar: i ask him if i can make a wothdraw,of my free 15 non deposit bonus
oscar: he said yes,that i have meet the requiremts
oscar: now i want to with draw
oscar: and an error message came
oscar: that please put the neteller account,with i deposited
oscar: for withdraw
oscar: can you help me?
Nikki: May I have your Login name and email address please?
oscar: killy33
oscar: mail
oscar: xxxxxxxxxxxxxxxxxxxxxx
Nikki: May i ask what method it is that you are trying to use?
oscar: im trying to withdraw
oscar: using neteller
Nikki: May i ask do you have an account with that method.
oscar: yes i do
oscar: im a verified user on neteller
Nikki: Ok
Nikki: You will need to verify the account with the casino to be able to withdraw to it.
Nikki: Minimal deposit is $25
Nikki: Which can be withdrawn along with the balance that will be withdraw
Nikki: Withdrawn*
oscar: ?,it said non deposit bonus,why should i make a withdraw?
oscar: deposit,
oscar: i tried to said
oscar: Im a verifi user in neteller
oscar: when casino paid me,they will now im legit
Nikki: One moment please.
oscar: ok
Nikki: Yes the bonus is a no deposit bonus but to be able to withdraw using the method that you have you will first need to verify the account with the casino or you will not be able to use it the method to withdraw that is why you receive the error message
oscar: ok,whta metod can i sued
oscar: without deposit?
Nikki: Sorry but all methods that need to be used for withdrawals a deposit needs to be made
Nikki: Our system requires a successful verification deposit from the method you intend to withdraw to. You can deposit the minimum required amount and you can withdraw the deposit right away if you do not take advantage of a bonus.
oscar: You know,something,why casino put a promotion of free 15 non deposit bonus and then ask people for deposit?
Nikki: One moment please.
Nikki: The deposit is to verify the method to be able to use it and as i have explained the verification deposit can be withdrawn with the amount that will be withdrawn. And if the deposit is not made you are not able to use the method you will continue to receive an error message until the deposit is made.
oscar: Ok nikki
Nikki: Is there anything else I can help you with?
oscar: No its ok,thanks
Nikki: Have a nice day.
Nikki: Thank you for using Live Support. Should you have any future questions, please contact us again.


I dont know why they ask for a deposit,never a casino ask me a deposited for withdraw,yes some casino ask my personal id,and another strange thing was the mail of the transcript chat was: <[email protected]>

and i was playing at vegas regal casino.What do you think about this?

PD;EXCUSE MY ENGLISH ITS VERY LIMITED
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Killy33,

Sorry but this has become the norm now for most casinos. It sucks but if you want your $75 you 're going to have to make a deposit with Neteller. :)
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
...and i was playing at vegas regal casino.What do you think about this?
It's normal standard practice at ALL Rival casinos, as discussed in another thread recently;

ALL the Rival casinos ask players to make a verification deposit before cashing out from a free chip (if they haven't deposited previously).
They are obliged to do this for age-verification.
I've done it myself at least twice - you do NOT have to wager your deposit - just cash it out again with your winnings on top. :thumbsup:

Just do what they ask & you will get your money.

This does NOT effect your first deposit bonus in any way.
If a Rival casino does change your first deposit offer after you have cashed-out from a free chip we (the forum) want to know about it!

May your good luck continue!
:notworthy
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
hey ,thanks a lot guys,but i dont know if i read here that regal vegas was a scam site?.can someone tell if it safe deposit here?if someone did it?

Thanks again for yours reply
 

mistertee

Full Member
Joined
Mar 26, 2008
Location
Lousy-ana
Same thing happened to me at Vegas Regal - played a non deposit bonus - met the playthrough and had to make a deposit through e-wallet express to get my winnings !!!- and I had to also send my docs in !!!
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
As I have said in the Ruby Royal thread, Rival casinos have never, at least to my knowledge, confiscated any verification deposits in the past. Frankly, if you want your no-deposit winnings, deposit $25 and get your $75. You dont even have to wager a cent though I tend to think that you should wager the deposit 1x to show some sincerity. The ND bonus is for new players to try the casino/software so that they could then forge a long-term relationship. If anybody wins with the free chip, they do pay and request a small deposit for verification. This method of deposit can then be used for withdrawal.

You can check other Rival threads and decide whether it is safe to use your own money to get what is equivalent to 3 times your deposit. My advice would be that it's safe and that is from a person who has just lost $300+ at this casino in the past week.:mad::mad:
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
As I have said in the Ruby Royal thread, Rival casinos have never, at least to my knowledge, confiscated any verification deposits in the past. Frankly, if you want your no-deposit winnings, deposit $25 and get your $75. You dont even have to wager a cent though I tend to think that you should wager the deposit 1x to show some sincerity. The ND bonus is for new players to try the casino/software so that they could then forge a long-term relationship. If anybody wins with the free chip, they do pay and request a small deposit for verification. This method of deposit can then be used for withdrawal.

You can check other Rival threads and decide whether it is safe to use your own money to get what is equivalent to 3 times your deposit. My advice would be that it's safe and that is from a person who has just lost $300+ at this casino in the past week.:mad::mad:

mister tee thanks 4 reply men,chuchu thanks a lot,well after seen your reply i will deposited 25 for make a withdraw,thanks for your answer
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It is all very well casinos wanting to verify players before they pay out, but what about PLAYERS wanting CASINOS to "verify their account" by proving they are sincere, and paying out the winnings BEFORE we players take the risk of making that "verification deposit".

It should NOT be the case that only a one-sided (and in favour of BUSINESS, rather than CONSUMER) verification procedure is considered acceptable.

There ARE ways to make this fairer.

1) There is NO REASON for this special verification deposit to have the same minimum amount as a deposit intended for gaming. Neteller themselves use a token deposit of a few cents to verify the existence of a bank account, so why can't players risk only a few cents to prove that the quoted Neteller account is active, and available to them.

2) CASINOS could also use the same process as Neteller to verify a player's account. Make a payment of a random amount between 1c and $1 (or similar amount in the currency of the player's Neteller account), and require the player to log in to their Neteller account, and correctly identify the amount paid. If the player is able to log in and tell the casino the correct figure, the remainder of the withdrawal can be paid.


Both player and casino stand to lose less than $1 if either is a scammer, whereas with the current system, a rogue operator could set up with a similar model such as this, and scam players out of their $25 verification deposits with the lure of payment.

It does not matter that WE know this particular casino will do no such thing, there are players that have no way of assuring themselves that the casino they have just tried is not out to scam them UNTIL they receive their first withdrawal.
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
It is all very well casinos wanting to verify players before they pay out, but what about PLAYERS wanting CASINOS to "verify their account" by proving they are sincere, and paying out the winnings BEFORE we players take the risk of making that "verification deposit".

It should NOT be the case that only a one-sided (and in favour of BUSINESS, rather than CONSUMER) verification procedure is considered acceptable.

There ARE ways to make this fairer.

1) There is NO REASON for this special verification deposit to have the same minimum amount as a deposit intended for gaming. Neteller themselves use a token deposit of a few cents to verify the existence of a bank account, so why can't players risk only a few cents to prove that the quoted Neteller account is active, and available to them.

2) CASINOS could also use the same process as Neteller to verify a player's account. Make a payment of a random amount between 1c and $1 (or similar amount in the currency of the player's Neteller account), and require the player to log in to their Neteller account, and correctly identify the amount paid. If the player is able to log in and tell the casino the correct figure, the remainder of the withdrawal can be paid.


Both player and casino stand to lose less than $1 if either is a scammer, whereas with the current system, a rogue operator could set up with a similar model such as this, and scam players out of their $25 verification deposits with the lure of payment.

It does not matter that WE know this particular casino will do no such thing, there are players that have no way of assuring themselves that the casino they have just tried is not out to scam them UNTIL they receive their first withdrawal.

Totally right,that was what i was thinking.neteller,verified your account before you can use it,so i dont understand this deposit verification),any way today i received a mail for vegas regal,ask mi id,and an utilty bill,hehe wasn't enough the deposit i have made trough my neteller extend verified account?to verify the casino account?they just ask me first time that for verified the account just make a deposit,and now ask me id an utilitybill,tomorrow i will sent them everything,
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
CASINOS could also use the same process as Neteller to verify a player's account. Make a payment of a random amount between 1c and $1 (or similar amount in the currency of the player's Neteller account), and require the player to log in to their Neteller account, and correctly identify the amount paid. If the player is able to log in and tell the casino the correct figure, the remainder of the withdrawal can be paid.

It makes perfect sense to me VWM :thumbsup:

But IMO by players being forced to make a min deposit of (usually $25 - $50) it gives the casino an edge of hope that the player will play the deposit and the withdrawal and lose the lot.


Cheers

Dave
 

mmek

Dormant account
Joined
Apr 22, 2009
Location
usa
i went through the same thing with them on a no deposit bonus i had made prevouis deposits but used credit card so i had to make a deposit through ewallet before i could withdraw but they were very fast getting my money to me after the deposit
 

Balky

Senior Member
Joined
Aug 25, 2007
Location
Croatia
Thats not a problem at all. Make that minimum deposit of 25 and send in your docs. From my experience i can say that Vegas Regal pays reliably and very fast.

Balky
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Thats not a problem at all. Make that minimum deposit of 25 and send in your docs. From my experience i can say that Vegas Regal pays reliably and very fast.

Balky

This illustrates my point (well, one of them). WE know this particular casino is OK, but in GENERAL, this lures players into a false sense of security, which in turn provides an opportunity for a rogue operator to set up, offer no deposit free chips, and ask only that $25 (for example) be deposited to verify the account payment is requested to. Having deposited the $25 though, the rogue operator could then keep it, and find any excuse under the sun to deny payment of the winnings, and refuse to return the deposit.

Even in this case, it was only AFTER killy33 made the verification deposit that they went on to ask for documents. This should have all been requested at the same time. Not everyone is in a position to provide PHOTO documents, since some countries just do not issue them as a matter of routine, such as MY country, the UK. We CAN get photo ID, but we have to voluntarily apply for it, and there are only 2 forms, (1) A drivers license (unavailable to some disabled persons, those who have been "banned" for medical reasons, and those who simply do not want to drive in the first place. (2) Passport, rather expensive, and can easily take 2 months wait, and a day off work (to attend in person at interview centre) to get.
THIS is why players should be told that certain documents are required, so that they can get these verified BEFORE they make the verification deposit, and if the casino refuses the documents, the player has at least NOT "lost" any of their own money, but only failed to qualify for a potential win.
When it comes to the rogue operator scenario, it is at this documents stage that the shenanigans will begin, and where an excuse to keep the verification deposit will be produced.

Reputable operators should NOT be using operating procedures that can be copied by rogues who intend to use the player's sense of what is "accepted practise" gained from playing with reputable operators to hoodwink them into falling victim to a scam.
Many scams succeed because they prey on this sense of what is "accepted practise", which results in victims not realising something is wrong till it is too late.

It also works the other way. A player who has been scammed, and is THEN asked to follow the same procedure again at another site, will immediately conclude they are about to get scammed again, so will refuse - even though this time it really IS "standard procedure" at a reputable site, and nothing to worry about.
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
This illustrates my point (well, one of them). WE know this particular casino is OK, but in GENERAL, this lures players into a false sense of security, which in turn provides an opportunity for a rogue operator to set up, offer no deposit free chips, and ask only that $25 (for example) be deposited to verify the account payment is requested to. Having deposited the $25 though, the rogue operator could then keep it, and find any excuse under the sun to deny payment of the winnings, and refuse to return the deposit.

Even in this case, it was only AFTER killy33 made the verification deposit that they went on to ask for documents. This should have all been requested at the same time. Not everyone is in a position to provide PHOTO documents, since some countries just do not issue them as a matter of routine, such as MY country, the UK. We CAN get photo ID, but we have to voluntarily apply for it, and there are only 2 forms, (1) A drivers license (unavailable to some disabled persons, those who have been "banned" for medical reasons, and those who simply do not want to drive in the first place. (2) Passport, rather expensive, and can easily take 2 months wait, and a day off work (to attend in person at interview centre) to get.
THIS is why players should be told that certain documents are required, so that they can get these verified BEFORE they make the verification deposit, and if the casino refuses the documents, the player has at least NOT "lost" any of their own money, but only failed to qualify for a potential win.
When it comes to the rogue operator scenario, it is at this documents stage that the shenanigans will begin, and where an excuse to keep the verification deposit will be produced.

Reputable operators should NOT be using operating procedures that can be copied by rogues who intend to use the player's sense of what is "accepted practise" gained from playing with reputable operators to hoodwink them into falling victim to a scam.
Many scams succeed because they prey on this sense of what is "accepted practise", which results in victims not realising something is wrong till it is too late.

It also works the other way. A player who has been scammed, and is THEN asked to follow the same procedure again at another site, will immediately conclude they are about to get scammed again, so will refuse - even though this time it really IS "standard procedure" at a reputable site, and nothing to worry about.

All what you said its true,since im am a member of casinomeister,im a litlle bit paranoic,and check the rogue and acredited casinos before i enter one,in the case of vegas regal,the only thing that didnt like is,that first they tell me,"for account verification and for make withdraw please deposit"when i did it,then they ask mi id for account verification again...,wich i did on friday,im still waiting the payment.. ,since im using neteller on casinos they never ask mi id,perhaps is because neteller it a serious payment procesor,that if you want to use it,you must send id + utility bill,
 

Balky

Senior Member
Joined
Aug 25, 2007
Location
Croatia
I was too fast with praising them. My cashout of only 140 this time lasts already five days and still no money in my MB account. Before that I was always paid out within one day.

Balky
 
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