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Vegas Red/Del Rio do a "lake palace" :(

Discussion in 'Online Casino and Poker Complaints - old section' started by Nanny Rose, Jan 11, 2005.

    Jan 11, 2005
  1. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    Another case of casinos making you a bonus offer, and then after fulfilling its terms ban you from bonuses. This is getting crazy, all of these casinos seem to think they can get away with whatever they like. Some thing has to be done to stop these casinos abusing players in this manner. Yes, they all love to cry "bonus abuse", well what about player abuse.

    I received the following email offer from both vegas red and del rio.

    I made 3 deposits at both casinos totalling 400, and expected, as per the emails i received, to receive the 200 bonus on Monday.

    Now let it be said, that i have hardly ever played at these casinos. Infact, on both casinos i was awarded an unexpected bonus (part of the initial sign up bonus) on some of my deposits. I was not expecting these, but it shows that i dont play at these casinos much. This was ok however becuase i fancied a gamble anyway. Obviously i was locked into a wager requirement, and i more than fulfilled it. Infact i even lost 200 at Vegas Red meeting this unexpected sign up bonus. Hardly bonus abuse :(

    I didn't receive my 200 bonus at either casino, and today politely emailed them to ask them to add it. The following are their replies.

    What is it with casinos these days. They all think they can get away with whatever they like. There is so much of this happening with many supposedly reputable casinos now. I think the industry is in a lot of trouble.

    My advice to anyone thinking of playing at these casinos is to stay away.

    I will furthermore be complaining to the Uk advertising standards authority about this. I hope they too will take some action against this rogue behaviour!
     
  2. Jan 11, 2005
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Had you wagered anything yet or were you waiting for that bonus?

    If you haven't wagered anything, just withdraw the deposits and say "screw 'em!" :thumbsup:
     
  4. Jan 11, 2005
  5. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    I made 3 deposits at each casino, wagered a few thousand pounds at each casino and cashed out. I am still awaiting the bonus that was supposed to be credited a week later. There was nothing anywhere which said i cant cash out my winnings (or in the case of vegas red - what i had left after losing 200).

    I fulfilled to the letter, the terms of the bonus offered. I expect to get what i was promised.

    How can i be banned from bonuses, when fulfilling the terms of a bonus i was personally emailed? If i was banned, they shouldn't have offered it to me. Clearly, they decided after the fact, that they dont like the way i play. Every bonus i received was automatic. I didn't claim any bonus, and to be honest, wasn't even expecting any bonuses on my previous deposits.

    What i do expect is the 2*200 i was promised in the email.
     
  6. Jan 11, 2005
  7. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Where did you see them advertised here? I've only ever seen CON, on the Tube and on TV. Never a shabby little Playtech.
     
  8. Jan 11, 2005
  9. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    I haven't seen them advertise here, however the ASA cover email marketing campains as well.
     
  10. Jan 11, 2005
  11. Weedlayer

    Weedlayer Dormant account

    Occupation:
    tradesman
    Location:
    US11
    When will casinos realize they are the abusers when they disallow bonuses that the player has already fulfilled the casino's own terms for?

    Add Vegas Red And Del Rio to the list of casinos that will never see a penny of my money.

    Thanks for the warning Nanny Rose.
     
  12. Jan 11, 2005
  13. sirius

    sirius Senior Member

    Location:
    UK
    These casinos have done this before! They have been dumped on my site for a long time, although I've never played in any of them.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
     
  14. Jan 12, 2005
  15. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    That's great news :(
     
  16. Jan 12, 2005
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Playtech issues are usually not easy to address because they are none too communicative. However, I've referred a guy involved with Vegas Red (or I hope he's still involved) to this thread. He has resolved issues in the past with these casinos and may be able to do so again here.
     
  18. Jan 12, 2005
  19. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    Thanks Jetset. :) :thumbsup:

    Hopefully this will be resolved. I have no problem if they want to ban me from bonuses - that's their perogative.

    However, don't you dare ban me after offering me a promo where i have fulfilled the terms, without fulfilling your side. That's tantamount to theft in my opinion.

    Looks like if you play at a playtech, you're still in the wild wild west :)

    I'm sure their are much better places to enjoy my hard earned money anyway.
     
  20. Jan 12, 2005
  21. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    What a load of rubbish.

    If they sent an offer in error, then they have, in my opinion, an obligation to fulfill its terms nevertheless.

    It's such an easy get out clause, oh it was an error....sorry..tough luck.
     
    Last edited: Jan 12, 2005
  22. Jan 12, 2005
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    There is no thing such as an error in this case. It was an invitation which you accepted and your funds were put at risk thru meeting the WRs. I cant really understand. They automatically removed you from promtional bonuses but you werent told until you claimed it. Seems to me that they are trying to entice you to play for one last time before you are aware that you wont get any bonuses from them. That's their way to get back at you for winning from them in the past. How stingy of them. Hiss!
     
  24. Jan 12, 2005
  25. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    I am happy to say that this situation has been fully resolved.

    Thanks to Jetset (and this board :) ), i have been contacted and told that the missing bonuses will be paid into my casino accounts. The bonus has already been paid into Del Rio, although i am still waiting for vegas red. I have also been told that the a representative of the casino will be in touch with an apology.

    The member of staff that i spoke to informed me that he'll be passing this on to higher mangement, so hopefully the situation where players are refused bonuses, after being offered them and meeting the terms, will not happen again.

    Thumbs up from me to Jetset, and Vegas Red/Del Rio, for solving this minor problem :) :thumbsup:
     
  26. Jan 12, 2005
  27. Clayman

    Clayman Dormant account

    Location:
    Pennsylvania, USA
    Its always nice when a casino admits its mistake unlike the likes of Omni and Lake Palace.

    Do you know if you are banned from future bonuses? Would you play there again?

    Considering how many different times by how many different CSR's you were told the same thing, I don't think very many actually believe management will do a thing to stop stealing players' money when they think they can.

    "we ... hope that we have your cooperation and understanding in this matter." I love that one.
     
  28. Jan 12, 2005
  29. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    Unfortunately, its not quite over. Vegas Red (having emailed to say i would get the bonus), have about turned and flatly refused. Great customer service. :(
     
  30. Jan 12, 2005
  31. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Damn, and I thought we had this one nailed! I'm trying to find out what the hell is going on, Nanny. Glad to hear that Del Rio is sorted, at least.
     
  32. Jan 12, 2005
  33. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Clumsy... LOL...

    The problem would appear to lie with the fact that some Playtech operators use central support - so while the management can and do promise to take care of things, CS at central support don't seem to know this fact. As far as I can tell, This email is not visible to you. goes to central support - so try the other email addresses they may have given you.
     
  34. Jan 13, 2005
  35. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Nanny Rose, I'm informed that this has now been sorted - it was a staff and time glitch on the Vegas Red side. Can you confirm that this has been resolved please?
     
  36. Jan 13, 2005
  37. Nanny Rose

    Nanny Rose Dormant account

    Location:
    UK
    Sorry, it took a while. Just logged back on. Yes, i can confirm that it was all sorted, and i believe spearmaster is correct about the reason why support refused to issue the bonus. It was very strange though becuase i'd had an email confirming the bonus would be added from vegas red. Support asked me to forward them the email (that was sent from a @vegasred address), and they still insisted that it was also a mistake. Still, alls well that ends well. I received the correct bonus, and received the following 2 emails at 7:49 am today.

    Thanks once again to Jetset, and David for sorting this out, and everyone else who cares ;) I owe you one....... :) :thumbsup:

    And for anyone who's interested, i manged to cash out a grand total of 0 from the 2 bonuses, which is fine by me. That's gambling.......
     
  38. Jan 13, 2005
  39. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Thanks for the confirmation, and glad to see a resolution.
     

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