Nanny Rose
Dormant account
- Joined
- Apr 21, 2004
- Location
- UK
Another case of casinos making you a bonus offer, and then after fulfilling its terms ban you from bonuses. This is getting crazy, all of these casinos seem to think they can get away with whatever they like. Some thing has to be done to stop these casinos abusing players in this manner. Yes, they all love to cry "bonus abuse", well what about player abuse.
I received the following email offer from both vegas red and del rio.
I made 3 deposits at both casinos totalling 400, and expected, as per the emails i received, to receive the 200 bonus on Monday.
Now let it be said, that i have hardly ever played at these casinos. Infact, on both casinos i was awarded an unexpected bonus (part of the initial sign up bonus) on some of my deposits. I was not expecting these, but it shows that i dont play at these casinos much. This was ok however becuase i fancied a gamble anyway. Obviously i was locked into a wager requirement, and i more than fulfilled it. Infact i even lost 200 at Vegas Red meeting this unexpected sign up bonus. Hardly bonus abuse
I didn't receive my 200 bonus at either casino, and today politely emailed them to ask them to add it. The following are their replies.
What is it with casinos these days. They all think they can get away with whatever they like. There is so much of this happening with many supposedly reputable casinos now. I think the industry is in a lot of trouble.
My advice to anyone thinking of playing at these casinos is to stay away.
I will furthermore be complaining to the Uk advertising standards authority about this. I hope they too will take some action against this rogue behaviour!
I received the following email offer from both vegas red and del rio.
Its the New Year and your chance to claim this fantastic bonus offer
Make at least three deposits or more (any amount), by Sunday 9th January and you will receive a 50% bonus up to 200.
For example, deposit 50, 100 and 200 (350) and receive 50% bonus which totals 175 in BONUS CASH!!!.
Bonuses will be awarded on Monday, January 10th.
Happy New Year!
I made 3 deposits at both casinos totalling 400, and expected, as per the emails i received, to receive the 200 bonus on Monday.
Now let it be said, that i have hardly ever played at these casinos. Infact, on both casinos i was awarded an unexpected bonus (part of the initial sign up bonus) on some of my deposits. I was not expecting these, but it shows that i dont play at these casinos much. This was ok however becuase i fancied a gamble anyway. Obviously i was locked into a wager requirement, and i more than fulfilled it. Infact i even lost 200 at Vegas Red meeting this unexpected sign up bonus. Hardly bonus abuse
I didn't receive my 200 bonus at either casino, and today politely emailed them to ask them to add it. The following are their replies.
A pleasant good day to you and Thank you for choosing Vegas Red.
We have received your request for the promotional offer, Unfortunately, our Admin system has automatically removed your account from receiving any promotional offers. The reason may be as a result of your history in online gaming and/or banking and credit card systems. The reason may also be as a result of gaming habits the casino determines to be bonus abuse. In any event, we are unable to credit your account with the bonus you have requested. Please note that this is done in accordance with our casinos Terms of Use which and be found at www.vegasredcasino.com/termsofuse.html and reads as follows:
The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered in Baccarat, Roulette, or Craps. The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future.
Harvey, we sincerely apologize for any inconvenience caused, and hope that we have your cooperation and understanding in this matter.
With any more questions, please do not hesitate to contact the Vegas Red Support Team 24 hours a day, 7 days a week.
Best Regards,
Zornette
Vegas Red
"Welcome to the Party!"
A pleasant good day to you and Thank you for choosing Casino Del Rio.
In regards to your email, unfortunately we are unable to issue you with the requested bonus, as a result of your gaming habits.
Harvey, you may view this on our website by going to www.casinodelrio.com/termsofuse.html
We apologize for any inconvenience caused and look forward to your understanding and kind cooperation in this regard.
Please do have a wonderful day!
With any more questions, please do not hesitate to contact the Casino Del Rio Support Team 24 hours a day, 7 days a week.
Best Regards,
Shemika
Casino Del Rio
"Get Into the Rhythm!"
What is it with casinos these days. They all think they can get away with whatever they like. There is so much of this happening with many supposedly reputable casinos now. I think the industry is in a lot of trouble.
My advice to anyone thinking of playing at these casinos is to stay away.
I will furthermore be complaining to the Uk advertising standards authority about this. I hope they too will take some action against this rogue behaviour!