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USA Casino is fooling me

Discussion in 'Online Casino and Poker Complaints - old section' started by wernerw, Sep 1, 2005.

    Sep 1, 2005
  1. wernerw

    wernerw Dormant account

    I have not played there for 10 months. Now I receive an email that 20 (sticky bonus) are waiting for me in my account (email with my account number given).

    I log in, no bonus.
    I start support chat, they say due to issues in my account they cannot give me the bonus and I should write to support (well, :what: I thought this IS support).
    I write to support by replying their mail
    I receive an answer from support that after reviewing my account the bonus is pending, I just have to log in and the bonus will be given.
    I log in. No bonus
    I start support chat, guess..., they cannot give me the bonus and I should write to support.
    I wrote back that I suggest they keep their crappy bonus and that I will report that on Casinomeister.

    Since I promised them to do so, here is the report.

    Nothing big, they are just stealing my time.
  2. Sep 1, 2005
  3. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Not exactly stealing is it in the context of things :thumbsup:

    Maybe just incompetence
  4. Sep 1, 2005
  5. scrollock

    scrollock Senior Member

    boro, uk
    its called pi$$ing him about.
  6. Sep 1, 2005
  7. The Gunslinger

    The Gunslinger Dormant account

    Information Security

    Wow. You sure do have it rough.

    The Gunslinger
  8. Sep 2, 2005
  9. wernerw

    wernerw Dormant account

    ok, ok, I know this is nothing compared to problems others have, but still they are not acting correct. And if you read my post you see that I also say: no big thing.

    BTW, in the meantime they wrote me again that the bonus is there and it still is not. And I received a "because we want you back" email, offering me the welcome bonus again. I expect that I will not get the welcome bonus.

    And yes, Gunslinger:
    I think I can survive this.
  10. Sep 2, 2005
  11. jonevegas

    jonevegas Dormant account

    Compulsive Gambler
    Gods Country Canada
    Does this look familiar. I logged in and it still has the .87c I left there over a year ago. :lolup:

    Dear xxxx,

    How are you?

    Did you know that you had a USD10.5 bonus in your USA Casino account "USRxxxxx42"

    Furthermore, USA Casino accepts new method of payments: Firepay, Citadel, Neteller, Moneybookers, Paysafecard, Ecocard, and 900Pay, and we offer a 10% bonus on all deposits via these methods!!!
    AND 15% bonus after each Wire Transfer!!!

    We hope to see you soon at our tables, enjoying the thrill of gaming, and who knows...winning big time!

    Good Luck,

    Support Team
    USA Casino

    For terms and conditions: You must register/login in order to see the link.
    If you wish to un_subscribe use this link: You must register/login in order to see the link.,
    Contact us at This email is not visible to you. or write to us at: USA Casino Ltd. PO Box W1064, Woods Center St
    John's, Antigua, W.I.
  12. Sep 5, 2005
  13. nektar4d

    nektar4d Dormant account

    European Union
    Typical USA casino support quality

    no news here, it happens all the time for anything that you may ask their support

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