USA Casino is fooling me

[wernerw]

I have not played there for 10 months. Now I receive an email that 20 (sticky bonus) are waiting for me in my account (email with my account number given).

I log in, no bonus.
I start support chat, they say due to issues in my account they cannot give me the bonus and I should write to support (well, I thought this IS support).
I write to support by replying their mail
I receive an answer from support that after reviewing my account the bonus is pending, I just have to log in and the bonus will be given.
I log in. No bonus
I start support chat, guess..., they cannot give me the bonus and I should write to support.
I wrote back that I suggest they keep their crappy bonus and that I will report that on Casinomeister.

Since I promised them to do so, here is the report.

Nothing big, they are just stealing my time.

 

[GOCC]

Not exactly stealing is it in the context of things

Maybe just incompetence

 

[scrollock]

Not exactly stealing is it in the context of things

Maybe just incompetence

its called pi$$ing him about.

 

[The Gunslinger]

I have not played there for 10 months. Now I receive an email that 20 (sticky bonus) are waiting for me in my account (email with my account number given).

I log in, no bonus.
I start support chat, they say due to issues in my account they cannot give me the bonus and I should write to support (well, I thought this IS support).
I write to support by replying their mail
I receive an answer from support that after reviewing my account the bonus is pending, I just have to log in and the bonus will be given.
I log in. No bonus
I start support chat, guess..., they cannot give me the bonus and I should write to support.
I wrote back that I suggest they keep their crappy bonus and that I will report that on Casinomeister.

Since I promised them to do so, here is the report.

Nothing big, they are just stealing my time.

Wow. You sure do have it rough.

The Gunslinger

 

[wernerw]

ok, ok, I know this is nothing compared to problems others have, but still they are not acting correct. And if you read my post you see that I also say: no big thing.

BTW, in the meantime they wrote me again that the bonus is there and it still is not. And I received a "because we want you back" email, offering me the welcome bonus again. I expect that I will not get the welcome bonus.

And yes, Gunslinger:
I think I can survive this.

 

[jonevegas]

Does this look familiar. I logged in and it still has the .87c I left there over a year ago.


Dear xxxx,

How are you?

Did you know that you had a USD10.5 bonus in your USA Casino account "USRxxxxx42"

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Good Luck,

Support Team
USA Casino

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Contact us at abuse@usacasino.com or write to us at: USA Casino Ltd. PO Box W1064, Woods Center St
John's, Antigua, W.I.

 

[nektar4d]

Typical USA casino support quality

no news here, it happens all the time for anything that you may ask their support