- Joined
- Mar 31, 2005
The Kindred owned Unibet brand have been fined by the French Gambling Regulator the ANJ ( Autorité Nationale des Jeux / National Gaming Authority ) a sum of €800,000 following a major technical failure in their self exclusion system.
A critical technical failure at Unibet emerged in 2021, exposing a profound vulnerability in the platform's responsible gambling mechanisms. The systemic error compromised the self-exclusion protocols on both the iOS application and website, enabling thousands of vulnerable players to circumvent their own protective measures.
The root of the problem lay in a catastrophic algorithmic miscalculation that systematically truncated self-exclusion periods. Where players had requested substantial gambling prohibitions - spanning weeks to months - the system erroneously translated these into dramatically abbreviated timeframes. A stark illustration revealed that an individual seeking a comprehensive 12-month gambling hiatus would find themselves restricted for merely 12 days.
French regulatory frameworks mandate that online gambling operators provide robust self-exclusion mechanisms, permitting users to voluntarily restrict their access from 24 hours up to an entire year. However, Unibet's technological shortcoming rendered these safeguards meaningless.
The initial malfunction persisted from 2 March 2021 to 11 December 2022, during which self-excluded players could recommence gambling within days. A subsequent system update inadvertently resurrected the issue, specifically impacting iOS users between 29 December 2022 and 2 February 2023.
In total, this systemic failure endured for an alarming 22 months before it was identified and resolved.
The ANJ's sanctions committee unequivocally confirmed multiple violations, emphasising the severity and prolonged nature of the breaches.
Link:
A critical technical failure at Unibet emerged in 2021, exposing a profound vulnerability in the platform's responsible gambling mechanisms. The systemic error compromised the self-exclusion protocols on both the iOS application and website, enabling thousands of vulnerable players to circumvent their own protective measures.
The root of the problem lay in a catastrophic algorithmic miscalculation that systematically truncated self-exclusion periods. Where players had requested substantial gambling prohibitions - spanning weeks to months - the system erroneously translated these into dramatically abbreviated timeframes. A stark illustration revealed that an individual seeking a comprehensive 12-month gambling hiatus would find themselves restricted for merely 12 days.
French regulatory frameworks mandate that online gambling operators provide robust self-exclusion mechanisms, permitting users to voluntarily restrict their access from 24 hours up to an entire year. However, Unibet's technological shortcoming rendered these safeguards meaningless.
The initial malfunction persisted from 2 March 2021 to 11 December 2022, during which self-excluded players could recommence gambling within days. A subsequent system update inadvertently resurrected the issue, specifically impacting iOS users between 29 December 2022 and 2 February 2023.
In total, this systemic failure endured for an alarming 22 months before it was identified and resolved.
The ANJ's sanctions committee unequivocally confirmed multiple violations, emphasising the severity and prolonged nature of the breaches.
Link:
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