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Bitch and Moan Unibet download casino bonuses carry over

Discussion in 'Casino Complaints - Bonus Issues' started by ternur, Dec 25, 2010.

    Dec 25, 2010
  1. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    Just noticed a disturbing fact regarding Unibet download casino (MG) bonuses.

    I won around 16 credits from their free spin promotion, which was credited to bonus balance like it should. Got ahead a little and noticed that the bonus jumped to 39 credits.

    After asking about it from support, they informed that this was due to two different bonuses from the past which had not been played through. So the bonus wagering requirements carry over even if the balance reaches zero.

    Should this be acceptable an accredited casino?

    :mad:
     
  2. Dec 25, 2010
  3. Jufo

    Jufo Three-toed sloth

    Occupation:
    Teacher
    Location:
    Finland
    My understanding is that it is the same at all MG casinos and has been like this for years. So Unibet is most likely the same as all MGs. Reaching zero balance only negates previous bonuses if followed by a fresh deposit. If bonus funds are added without a deposit in between, it just fills up the previous bonus balance. Since you mentioned winning from free spins which might not require a deposit, it looks to me like this is the case here.
     
  4. Dec 26, 2010
  5. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland

    That's actually news for me. Unibet support did inform me that a transfer out from the download casino wallet zeroes out any possible bonuses. Which is kinda dumb since that would require playing through a bonus and actually winning.

    Or would this mean that Unibet allows transfer of cash funds from the download casino while bonus requirements are in effect?
     
  6. Dec 26, 2010
  7. Jufo

    Jufo Three-toed sloth

    Occupation:
    Teacher
    Location:
    Finland
    Unibet download casino USED TO allow early withdrawal (early withdrawal = withdraw cash balance at any time and give up any funds still in bonus balance) but I understand they no longer allow it, so now you have to completely play through the bonus.

    The issue with winnings going back to previous bonus balance is completely normal MG casino function though. It can be prevented by making a deposit in between bonuses.
     
  8. Dec 28, 2010
  9. Rogerb

    Rogerb Dormant account PABnonaccred

    Occupation:
    Sales
    Location:
    Norway
    If you zero the bonus account (and real money),and make a NEW real money deposit you will never get the old bonus carry over. This goes for all MG casinos.
    Note : if you have a bonus (free spin game) and leave that game and then zeros your account on other games,then your NEW real deposit money will go straight to the bonus account because your basically are not on zero on your account because of that free spin remaining
     
  10. Dec 30, 2010
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not always the case. I have found fresh deposits are partly converted to bonus when made onto a zero balance, and with NO "pending games" in the system.

    The terms also do NOT mention any of this, and it would be on THIS basis that this could be considered "not acceptable for an accredited casino".
     
  12. Dec 30, 2010
  13. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    I agree. I asked CS to point out this rule for me, but they just ignored that request.
     
  14. Dec 31, 2010
  15. winnie77

    winnie77 On a Break

    Occupation:
    administrative/office
    Location:
    Norway
    It would be much better if Unibets reps could answer here in the forum.. The reps is not here and the Live Chat is offline..
     

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