If you have withdrawals with the digi media group..ie lucky nuggett, riverbelle, gaming club, spin palace, etc...and it's via check...beware the processing group they use for Canada(the counting house services) is now officially on the USA list of companies who deals in money laundering, mail fraud, etc...because they are associated with the group PacNet.
I have a withdrawal that was processed via check at riverbelle and now cancelled and have to wait 10 to 20 days for payment cuz they have to cancel a check. However, When speaking to CS they told me to go cash it in....and I called the counting house to check on the veracity of the check...and was told bank accounts are frozen....so no don't cash in the check...
Then I was told by CS at riverbelle the check has to be cancelled by their payment processing dept....my question is why does it need to be canceled. It's no good. I got an email telling me not to cash it in and to wait for my withdrawal via ecopayz. And that it would take 48 hours to process my payment. This was three days ago. And then CS told me to go cash it in which I didn't and called counting house instead. Now I'm being told it will take 10 20 days to wait for check to be cancelled and then I will be paid via ecopayz.
It's a good chunk of change...1535$ to be exact. The check option for withdrawals is no longer available as well.
And honestly I like the group...it's been good to me...and I love getting that check in the mail...but I've had it with the misinformation..I want to be paid my winnings that were won more than three weeks ago..
I've sent a pm to their rep here...he was very polite and responded immediately yesterday. He told me to wait 72 hours....but this was before CS told me it will take 10 to 20 days for proof that check has been cancelled
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I have a withdrawal that was processed via check at riverbelle and now cancelled and have to wait 10 to 20 days for payment cuz they have to cancel a check. However, When speaking to CS they told me to go cash it in....and I called the counting house to check on the veracity of the check...and was told bank accounts are frozen....so no don't cash in the check...
Then I was told by CS at riverbelle the check has to be cancelled by their payment processing dept....my question is why does it need to be canceled. It's no good. I got an email telling me not to cash it in and to wait for my withdrawal via ecopayz. And that it would take 48 hours to process my payment. This was three days ago. And then CS told me to go cash it in which I didn't and called counting house instead. Now I'm being told it will take 10 20 days to wait for check to be cancelled and then I will be paid via ecopayz.
It's a good chunk of change...1535$ to be exact. The check option for withdrawals is no longer available as well.
And honestly I like the group...it's been good to me...and I love getting that check in the mail...but I've had it with the misinformation..I want to be paid my winnings that were won more than three weeks ago..
I've sent a pm to their rep here...he was very polite and responded immediately yesterday. He told me to wait 72 hours....but this was before CS told me it will take 10 to 20 days for proof that check has been cancelled