Under investigation CDN processing payment service counting house

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
If you have withdrawals with the digi media group..ie lucky nuggett, riverbelle, gaming club, spin palace, etc...and it's via check...beware the processing group they use for Canada(the counting house services) is now officially on the USA list of companies who deals in money laundering, mail fraud, etc...because they are associated with the group PacNet.

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I have a withdrawal that was processed via check at riverbelle and now cancelled and have to wait 10 to 20 days for payment cuz they have to cancel a check. However, When speaking to CS they told me to go cash it in....and I called the counting house to check on the veracity of the check...and was told bank accounts are frozen....so no don't cash in the check...


Then I was told by CS at riverbelle the check has to be cancelled by their payment processing dept....my question is why does it need to be canceled. It's no good. I got an email telling me not to cash it in and to wait for my withdrawal via ecopayz. And that it would take 48 hours to process my payment. This was three days ago. And then CS told me to go cash it in which I didn't and called counting house instead. Now I'm being told it will take 10 20 days to wait for check to be cancelled and then I will be paid via ecopayz.

It's a good chunk of change...1535$ to be exact. The check option for withdrawals is no longer available as well.

And honestly I like the group...it's been good to me...and I love getting that check in the mail...but I've had it with the misinformation..I want to be paid my winnings that were won more than three weeks ago..

I've sent a pm to their rep here...he was very polite and responded immediately yesterday. He told me to wait 72 hours....but this was before CS told me it will take 10 to 20 days for proof that check has been cancelled
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Quite possibly the reason they would like the opportunity to cancel the cheque is because Bank Accounts can become "unfrozen". It's a period of six months before a cheque becomes staledated in Canada, so if the account is re-activated it could still be cashed.

Maybe suggest an alternative like writing VOID across the face of the check and tearing it in two and sending a picture of both halves? This way it could not be cashed at a later date.

The processor will have to pay for each and every cancelled cheque. This will not be cheap. I think it might be @35? I remember when it was $7 for a stop payment, but bank fees have risen a great deal.

This is exactly when our US cousins hate cheques. And should wait weeks for them to clear, even if their banks allow them to be cashed/withdrawn earlier.

Thanks for the heads up, hope you get it sorted sooner rather than later.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Quite possibly the reason they would like the opportunity to cancel the cheque is because Bank Accounts can become "unfrozen". It's a period of six months before a cheque becomes staledated in Canada, so if the account is re-activated it could still be cashed.

Maybe suggest an alternative like writing VOID across the face of the check and tearing it in two and sending a picture of both halves? This way it could not be cashed at a later date.

The processor will have to pay for each and every cancelled cheque. This will not be cheap. I think it might be @35? I remember when it was $7 for a stop payment, but bank fees have risen a great deal.

This is exactly when our US cousins hate cheques. And should wait weeks for them to clear, even if their banks allow them to be cashed/withdrawn earlier.

Thanks for the heads up, hope you get it sorted sooner rather than later.

Thanks jasmine

I'm waiting to hear what rep has to say. Let's see what happens. But you are probably right about the banks.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Quite possibly the reason they would like the opportunity to cancel the cheque is because Bank Accounts can become "unfrozen". It's a period of six months before a cheque becomes staledated in Canada, so if the account is re-activated it could still be cashed.

Maybe suggest an alternative like writing VOID across the face of the check and tearing it in two and sending a picture of both halves? This way it could not be cashed at a later date.

The processor will have to pay for each and every cancelled cheque. This will not be cheap. I think it might be @35? I remember when it was $7 for a stop payment, but bank fees have risen a great deal.

This is exactly when our US cousins hate cheques. And should wait weeks for them to clear, even if their banks allow them to be cashed/withdrawn earlier.

Thanks for the heads up, hope you get it sorted sooner rather than later.


jasmine

void written across the check worked...sent it in this morning...waiting for banking dept as it is after hours now...but i think i will have my money sooner than later.... better than 20 days from now.


thanks for the suggestion.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
and funds are in my ecopayz account. thanks jazzy for that great piece of advice....

all worked out
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
and funds are in my ecopayz account. thanks jazzy for that great piece of advice....

all worked out

Glad it worked out. Protects the company, probably saved them money in fees stopping the payment, and player gets their money sooner rather than later.

Hope they use that same solution for all affected players. I'm surprised they didn't think of it themselves.
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
Sounds like a company that was being used for giving online casino payments to players here in the US. As I remember a good number of players complaining that checks were starting to bouncing from certain accounts. More than likely these were some of them.

Even though these casinos think issues checks from a foreign country is going to solve there processing problems. Little do they know when all of a sudden the US feds catch whim that thousands of dollars from a foreign bank account be it from Canada, Mexico, even from somewhere like Japan. More than likely that route will also be shut down. Because still the feds have to be involved in some level or exchanging these checks at some level with those countries.

Yes it made sense to have the checks issued from Canadian banks because US people visit Canada sometimes several times a year and need banking relationships up there. So therefore they have accounts that can be opened in Canadian Dollars and US Dollars. So it made sense to be able to open a bank account in Canada to avoid the conversation rates of other countries.

Yet it apparently eventually bit them in the ass.
 
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