QUOTE
NETeller has set up a rule with it's merchants that an account holders name must match on both sides in order to allow a cash out or deposit to and or from a merchant to NETeller / NETeller to merchant.
The transaction was sent from this merchant to what seemed to be another NETeller account.
The player described the situation later like this: he had set up a player account(casino side)with his friend's name and a NETeller account with his own name. When the casino in question saw the error in the user's names missmatching, the transaction was reversed.
This casino went out of it's way to reverse what looked to be a fraudulent withdrawal to someone else's NETeller account(as the names didn't match on both sides) The casino and NETeller were trying to protect a player against a potential fraudulent withdrawal.
NETeller is currently working with the client and the merchant to correct this issue. The funds are still available to the client. He breached the merchant's and NETellers security rules and this is why there is a problem.
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Hi All, as I said, I was awat until Friday but Because Sheffield Wednesday are playing tonight, I have come home early
Some points form what Neteller have said first.
NETeller has set up a rule with it's merchants that an account holders name must match on both sides in order to allow a cash out or deposit to and or from a merchant to NETeller / NETeller to merchant.
Why did the deposit go through no problem
The player described the situation later like this: he had set up a player account(casino side)with his friend's name and a NETeller account with his own name. When the casino in question saw the error in the user's names missmatching, the transaction was reversed.
That is absolute lie and I would like to know who it is at Neteller who said this. This is implying that I have been fraudulently claiming Bonuses which is a Lie. PLEASE whoever it is who has the contact, ask them for proof of this as all I have ever done is email Neteller about this, only once speaking to them when I noticed the withdrawal
What the Neteller are conveniently ommiting from there reply is that the initioal deposit was made using the same Neteller account.
Now, this is EXACTLY what happened and I have not deviated from any of this
I owe my brother in law just over 700 for a window he fitted. We were talking over the weekend and I told him about the casino bonuses. NO DENIAL OF THIS WHAT SO EVER. He said basically that he did not trust them and they would run off with his money etc etc. I said they are bad ones but gave him a few honest ones and said "Look, if you want, use my Neteller account for the money I owe you. If you win, it will be paid back to me and I will pay you from there."
He opened an account with King Neptunes and deposited using MY NETELLER account. He then played out and some how, LUCKY BST, he got to just over 1000. H etold me to expect this and to be honest, I thought he was pulling my leg.
Any way, I checked I think on Friday and saw that a pay back to my account for 200 and 803 had been made by Trident E Commerce and then the Next day, 803 had been taken back out.
I immediately phone Neteller who told me, and I recorded the conversation as I used the phone I use to place bets, and I was told that teh casino had requested the money back, as a normal transaction and they had quoted MY Secure ID to do this. There was no mention of different names, automatically reversed or anything. I was told by Neteller security they had requested it back using my Secure ID to do it.
When my Brother In Law made the withdrawal, it asked him the name of the Neteller account, he put my name. He was asked for the email address of the Neteller account, he put in the correct one. At no point did he attemt to gain any advantage. IN FACT, i have talked about this since and he was playing blackjack hands a 60 a time, not exactly a BONUS ABUSERS MO.
My brother in law has been in touch with what he called "A Brilliant Bloke" at Trident called Kobis I think, and he asked him for me to provide a scan of my passport, Credit Card and a bill which I did and for him to do the same which he did.
They have actually paid the money back to Neteller again today BUT 1 HOUR TOOK IT BACK AGAIN so dont know what happened their.
Some points concern me here though. The lie from the Neteller rep, the flipant accusations by other forum posters that I have had run ins with (VERY CHEAP) and is their no Data Protection with Neteller discussing an ongoing security issue.
But then again, if you make up a story to suit your needs, whos to argue
