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Unauthorised Withdrawal from My Neteller Account

Discussion in 'Online Casino and Poker Complaints - old section' started by Haviton, May 8, 2005.

Thread Status:
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    May 8, 2005
  1. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    At this time, to ensure I receive unbiased comments, I will not nake the casino but this happened to me over the week.

    At the weekend, I opened a casino account. Deposited via Neteller and received my bonus.

    I withdrew a profit of 800. 3 days later, they paid me 200 (Dep) and 800.

    The next day, and this is my gripe, they, without my consent, withdrew the 800 back from my neteller account. I was away until the weekend and had no email or anything from them. I wrote to them and they said that the payment was cancelled, please note the word CANCELLED.

    I then phoned Neteller Security and spoke with them. They said it was not cancelled but was a Authorised Withdrawal that had come through with my Secure ID as well. They gave me a transaction number and everything about the transaction.

    They have now asked me for ID. This is not the issue as it is no problem.

    I am grossly concerend about this for a number of reasons.

    The casino seem to feel they can charge my Neteller without my authorisation. If it was a credit card, I would demand a charge back, but apparrently Neteller do not.

    The casino have stored my secure ID. This also causes concern regarding rogue members of staff/rogue casinos.

    I look forward all comments
     
  2. May 8, 2005
  3. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Very worrying indeed. In your situation I'd send them a very angry email detailing why this is completely unacceptable and explaining that you will shortly be reporting them to whoever their regulator is.

    You have no choice of course but to comply with their ID request and presumably you will get your money but the idea that casinos are able to do this scares me.
     
  4. May 8, 2005
  5. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    I had the same thing happen at a reputable on-line casino recently. They'd accidentally paid me twice, so I couldn't have too many objections to them claiming it back (!), but I was suprised that they took money from my account without asking or informing me. I suspect they don't take Neteller transactions as seriously as they would transactions that might get them into trouble with banks or credit card companies.

    With all the rogue operators out there it's probably best not to keep too much money in Neteller.
     
  6. May 8, 2005
  7. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Very Bad

    I have heard horror stories about this happening to people. Money in neteller is not as safe as you may think. If casinos have your account info which they will if you make a deposit with them they can just take out money from your neteller account. This seems very unfair. Once again casinos having to much power comes into play.
     
  8. May 8, 2005
  9. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Cancelling a payment is one thing although its only polite to tell the person that ou're doing it. The case that Haviton describes is much more dangerous. I've played at some crappy casinos and to think that they are able to charge my neteller whenever they like is more than a bit scary
     
  10. May 9, 2005
  11. Ivy29

    Ivy29 Dormant account

    Occupation:
    Internet Time Waster
    Location:
    Midwest
    Neteller--yikes!

    I totally believe this could happen. They can just pretend like its a normal transaction to "fix" their mistakes.

    Money never lays around my Neteller account long enough to be in danger :D because it either gets deposited somewhere or stuck in the ATM card account so I can run down to the ATM and pull it out of there. There is a fee to transfer it to your ATM card and fees of course to yank the money out at the ATM machine, but still, pretty good system. I would think it would be impossible for them to get into the money in your ATM card account. Also, if you decide you want some of it back, its free to transfer it back into your regular Neteller account part. I think they start socking you with fees after 30 days of inactivity, too, but that's never been an issue for me (give me the cash please!).
     
  12. May 9, 2005
  13. universexf6

    universexf6 Dormant account

    Occupation:
    Harakiri
    Location:
    A Country Called Full Of Geld
    Same thing happened to me too at a Casino. In my case, an operator
    of the casino took the money from my Neteller account in his operational
    confusion and I had to prove it happened witnout my authorization to the casino until I received the righteful withdrawal back to me. In this case, Neteller maintains as being the complete outsider, and I really don't like it.
     
  14. May 9, 2005
  15. Bruce

    Bruce Dormant account

    Occupation:
    Police Officer
    Location:
    Here and there
    Please share with us who is the casino in question...
     
  16. May 9, 2005
  17. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    Bruce. I hope you understand why at this stage I do not want to disclose the name. I am looking for unbiased opinion that wasnt influenced by the casinos name like, Ive played there and never had a problem or yes, I blew 500 in no time their crap.

    I will post it later in the week though as I am working away until Friday though
     
  18. May 9, 2005
  19. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    It would be nice if someone from Neteller explained exactly what sort of a protocol is used to make a Neteller deposit at a casino. The way it ought to work, but clearly does not, is that all the necessary information is encrypted locally and sent to Neteller, where it is decrypted, verified and the money tranferred to the casino. The casino should not have access to any confidential information. Webdollar used by most Boss Media casinos opens up a new browser window with Neteller userid and secure ID in the URL, so anyone else using the computer could find it in the URL history. By reloading the page you can also make another deposit.
     
  20. May 9, 2005
  21. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    I've noticed all RTG casinos store both your Neteller account ID and your Secure ID. If you store it as your preffered method you never need to input the details again - this is very dangerous IMO as it not only shows that they have all the info they need to deposit at any time, but if someone manages to access your account they can easily deposit via Neteller without needing any info.

    BTW Haviton - have you complained to Neteller about this? I know the casino hasn't exactly stolen the money but still they should be made aware you never sanctioned the transaction.
     
  22. May 9, 2005
  23. BCarlisle

    BCarlisle Dormant account

    Occupation:
    retail sales
    Location:
    Adelaide
    Yeah Haviton you should definitely tell neteller that you have money taken from your account without your intent. This thread certainly brings to light how unsecure neteller really is.
     
  24. May 9, 2005
  25. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    Dirk
    To be honest with you, in my opinion, they have stolen the money from me. It was in my account one day, they then fraudulently took it back from my acount by falsly giving Neteller the impression that I had OK'd the deal.

    I have informed Neteller. I have informed them that I will pursue this via legal channels whether civil or criminal as it is relly p*ssing me off
     
  26. May 9, 2005
  27. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    don't blame you

    If I signed in my neteller account and some casino took my money I'd be heated also. Can't blame you for following this up. Probably would also. First time I ever heard a horror story about this I went into neteller and withdrew a lot of my money in there. Only keep a few hundred at a time in there these days. You never know. Can't believe these casinos are getting away with this. :what:
     
  28. May 9, 2005
  29. Aindreas_Daoc

    Aindreas_Daoc Dormant account

    Location:
    USA
    I really can't see any instance where anyone is allowed to use your Neteller without your consent.

    This is indeed stealing. What is to prevent a shady operator to just empty your Neteller account?

    One would think Neteller has some precautions or legal avenues for this, especially considering their supposed to be a regulated and publicly listed company. This is unacceptable and really shakes my confidence in Neteller.
     
  30. May 10, 2005
  31. Stanford

    Stanford Dormant account

    Location:
    USA
    You need to tell

    I hope one of the watchdogs can get some Neteller comment. This is very distressing. I would think a signed fraud affadavit would suffice to have them reverse the entry.

    The casino needs to be named. This is one of those instances when all the facts should come out in the forum prior to submitting to the watchdogs. Players need to know who is doing this and if it is repeated by the same casino, it substantiates the fraud. That can't happen without information sharing.

    Name the casino, alert Neteller to this thread and the Pitch a Bitch.

    imho,
    Stanford
     
  32. May 10, 2005
  33. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Haviton, forgive me for coming into this discussion rather late, but have you actually contacted the casino concerned and spoken to someone in charge about this?

    It is not unknown for emails to go astray, and it would in any case be useful to know what the casino's attitude is, whether there is any explanation for this on the face of it alarming occurrence and what they are doing about it?
     
  34. May 10, 2005
  35. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    It's outrageous that a casino can access a person's Neteller account and make an unauthorised withdrawal. I'll echo others' comments about concern over security, and that it's not worth keeping a large Neteller balance.

    I am curious though Haviton the reason the casino's giving for voiding your winnings and, in my opinion, illegally accessing your Neteller account?
     
  36. May 11, 2005
  37. Flavio4321

    Flavio4321 Dormant account

    Occupation:
    Student
    Location:
    Spain
    Bryan, Jetset , or anybody whith contacts on neteller, I am interested in netellers opinion about this. You should contact and point them to this thread.

    Another interesting question, what about instacash? do casinos have acces to your bank accounts too???

    Flavio.
     
  38. May 11, 2005
  39. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    This really worries me. Neteller better have a good explaination for this or they are gonna lose a lot of business. They need to come here and address this issue right away.
     
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