Twin ace casino does not give me the match bonus

[potreto]

I deposited 100$ in Twin Ace casino for the first time.
After my deposit I receved this email email from Twin Ace:

Congratulations !

This e-mail is to inform you that you are entitled to receive the Initial Deposit Bonus at Twin Aces Casino.

Remember the following limitations:


1. In order to receive the bonus you need to wager your deposit 10 times.

2. In order to cash out the bonus, the amount of the bonus must be wagered at least 10 times.

3. Please remember that wagering on ROULETTE, CRAPS, SIC BO or BACCARAT are not allowed as part of our promotions UNLESS OTHERWISE STATED. Any Bonuses or the winnings derived from them will be void if roulette, baccarat, sic bo or craps wagering is involved.

IMPORTANT: Wagers involving any forms of Blackjack will change the promotion limitation, you will need to wager your deposit 10 times to receive the bonus and to wager the bonus amount 30 times to cash out the bonus or the winnings derived from it.

Please be aware that in order to request a Withdrawal from your winnings in our casino, your will need to provide us with certain documentation, please contact us at support@diamonddealcasino.com so we can inform you which documents are needed to cash out.

We wish you best of luck, and are all hoping you will enjoy your experience at Twin Aces Casino!

Please, feel free to come back and enjoy our Twin Aces Casino any time. Let us remind you to check our security and bonuses policies at www.twinacescasino.com/promotions.php

If you have any questions or concerns, please do not hesitate to contact the Twin Aces Casino Support Team. We are available 24 Hours a day, 7 days a week, at:

support@twinacescasino.com

US Toll Free: 1-877-691-5124
US Toll free fax: 1-866-413-6261

Canada Toll Free: 1-888-387-0717

International: 1-506-283-0061
International fax: 1-506-280-7579


Best Regards,

Main Street Vegas Group

www.twinacescasino.com
www.mainstreetvegas.com

The Finest, Fairest, and most Secure Online Casino.



But I lose my deposit before to wager 1000$.
I asked to live support to give me the bonus.
But live support said me:Ma'am please note that our system has places you as a bonus oriented player and you cannot receive any bonsues at this moment.

Why I am a oriented player bonus?
I have only an account in Twin Ace.
After my deposit I receved an email that said: you are entitled to receive the Initial Deposit Bonus at Twin Aces Casino but after I am a oriented player bonus.

I don' t understan.
If someone want help me to receve the bonus my username in Twin ace is TA******.

Thank yuo

 

[largeeyes]

First of all, remove your account number from the post. Second of all, I don't know why in the world they gave you that reason instead of simply saying you hadn't met the wagering requirements. I think the industry needs a credit check of sorts so a consumer can see if they are blacklisted or something.

 

[Macgyver]

I think the problem lies in that their website states the following:

If you don't reach the 10 times wagering requirements to receive the bonus then email support@twinacescasino.com or use our chat to request the bonus, we will grant you the full bonus even if you did not reach the minimum wager requirements.

Twin Aces never should have let the user deposit if they identified him/her as a "bonus abuser." I've been blocked by other Playtech casinos that do exactly that ... when I sign up, they lock my account before I can put in/lose any money with them.

And, yeah, take that account number out.

 

[largeeyes]

I think the problem lies in that their website states the following:



Twin Aces never should have let the user deposit if they identified him/her as a "bonus abuser." I've been blocked by other Playtech casinos that do exactly that ... when I sign up, they lock my account before I can put in/lose any money with them.

And, yeah, take that account number out.

Ah, there it is. If they accepted your deposit, I think it's too late to go "NO bonus you abuser!". They have responsibilities to abide by on that front as well and can't use that claim as some sort of shield.

 

[potreto]

Twin ace

I lose my deposit and asked to live chat to give me the bonus.

But chat of live support said me that I am a oriented player bonus,but after I deposited and losed my deposit.Before I was a welcome.

I think that a casino that do this problems is not a good casino.

That means oriented player bonus?
Dear Twin ace casino I play only to win not to give my money to yuo.




ps.sorry but I don't know remove my username from the post.





sorry but I don't know remove my username from post.

 

[largeeyes]

I have no idea what you just said, but I think this is something that should be looked into by one of our resident Bryans.

 

[Dirk Diggler]

This is standard behaviour from the Main Street Group - if they decide you're a bonus orientated player they wont give you the bonus, however they will only decide this if you've taken up several of their signup bonuses and won without redepositing.

However it doesn't make it OK seeing as they make you do wagering to receive the bonus in the first place before telling you you can't have it.

 

[Casinomeister]

Hi Potreto,

Welcome to the forum. Please fill out the form at https://www.casinomeister.com/player-arbitration-pab/ and I'll look into this. Thanks!