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trying to close account at river belle

Discussion in 'Online Casinos' started by marcsudbury, Dec 5, 2014.

    Dec 5, 2014
  1. marcsudbury

    marcsudbury Experienced Member

    Occupation:
    i work
    Location:
    sudbury ontario
    i quit gambling a little over 2 months ago now. every email I got I hit reply and wrote this..i am a problem gambler please close my account I do not want to play ever again. almost all replied sorry to see you go account closed. huge bonus to guts casino. within minutes they emailed saying good luck with your decision your account is closed and can never be reopen..

    river belle been sending me so much stuff that one time it tempted me to play,,i didn't and never will again. but I decided ill download the casino log in and close my account.. wow!!! they wanted info like I was trying to get a bank loan... here is the chat I do tell him to go F himself at the end..

    Hello, your representative is BruceV

    BruceV
    Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

    BruceV
    Hi marc

    BruceV
    How are you today?

    marc b
    hi there, please close my account..i am a problem gambler and do not wish to ever gamble online again

    marc b
    hi there, please close my account..i am a problem gambler and do not wish to ever gamble online again

    BruceV
    I will look into this for you. Could you kindly confirm your date of birth, mobile number and email address.

    marc b
    hello?

    marc b
    jan xx xxxx

    marc b
    com

    marc b
    xxxx

    marc b
    oops

    marc b
    70xxxxxxxx

    marc b
    xxxx@xxxxx

    BruceV
    Perfect, thanks for that. In order for me to close your account for you I need to ask you some additional security questions.
    BruceV

    Please confirm your registered deposit method, A game that you play often at the casino and the last 4 digits of your registered deposit method.

    marc b
    idont want to be contacted anymore,ive made copies of this chat

    marc b
    just a heads up i will be posting this chat on casinomeister after, to show how difficilut of a time you are giving to close my account

    BruceV
    Yes I understand that, In order for me to close your account I need you to please confirm the security questions

    marc b
    i did

    marc b
    i did

    i used echeck
    marc b

    thunderstruck 2

    marc b
    ous,

    BruceV
    Thank you, please confirm the last 4 digits of your registered deposit method

    marc b
    no i cant i cut it up

    marc b
    i quit gambling !!!! you dont need that info to close my account

    BruceV
    I am required to verify the identity of the player before I can close the account

    marc b
    ive closed so many ...just by emailing, only a few like you diodnt close it...now a few months later i have to do all this ? LOSERS

    marc b
    anyone who calls or texts me from will be rudely told off...im going to forum now and passing this along

    BruceV
    I would like to help you, But i need to confirm that you are Marc. Please confirm when last you deposited and when last you played at the casino

    marc b
    fuck you .....

    BruceV
    I am trying to help you here, I will close it immediately when you answer the security questions

    BruceV
    I am not asking for much here, Please help me help you



    so there it is..i closed it and uninstalled it.. never did get it closed but don't care.. ill never play online again regardless.
     
  2. Dec 5, 2014
  3. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK

    A bit naughty keep emailing you after you said you were a problem gambler , All casinos ask for security questions to close the accounts fraud and all that.Not heard asking for card details thou ? Date of birth and email address should be asked that it .

    They should not try to temp you into playing that's very wrong .After you said you wanted to close and had problem's with gambling .What do you keep getting emails ? phone calls post You can block them emails .
     

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