Hi everyone I’m new to the site and looking for a little advice if anyone can help.
I recently joined a casino and deposited a total of £4300 I eventually ended up with a balance of £4150 in my account so decided to withdraw it and send in all of my docs and then I asked for a 24hr cool off period just to take a step back. After only 2hrs I received a email to say that my account had been verified. After a couple of days I tried logging back in but it said that my account was blocked I contacted live chat and they told me that my account was block until 2024 which I told them that I haven’t self excluded I only used a 24hr cool of period. The person on chat told me they would look into it and get back to me. I waited for 2 days and never had a reply so decided to get back in contact and then was told that I self excluded from one of there sister sites in August 2018 which I had no idea they was connected. After speaking with one of the Vip they told me that I had signed up with the previous casino using the name joe which is my name but when signing up to the new casino I used the name Joseph which is my name on my ids. I used the same address date of birth Bank cards and phone number to sign up with them so surely they should of realised. It’s been 3 days now since I last was in contact and have heard nothing at all back. I’m starting to get stressed that I’m not going to receive my money back.
If anyone could give me some advice it would be much appreciated.
All the best joe
I recently joined a casino and deposited a total of £4300 I eventually ended up with a balance of £4150 in my account so decided to withdraw it and send in all of my docs and then I asked for a 24hr cool off period just to take a step back. After only 2hrs I received a email to say that my account had been verified. After a couple of days I tried logging back in but it said that my account was blocked I contacted live chat and they told me that my account was block until 2024 which I told them that I haven’t self excluded I only used a 24hr cool of period. The person on chat told me they would look into it and get back to me. I waited for 2 days and never had a reply so decided to get back in contact and then was told that I self excluded from one of there sister sites in August 2018 which I had no idea they was connected. After speaking with one of the Vip they told me that I had signed up with the previous casino using the name joe which is my name but when signing up to the new casino I used the name Joseph which is my name on my ids. I used the same address date of birth Bank cards and phone number to sign up with them so surely they should of realised. It’s been 3 days now since I last was in contact and have heard nothing at all back. I’m starting to get stressed that I’m not going to receive my money back.
If anyone could give me some advice it would be much appreciated.
All the best joe