Trouble with self exclusion from sister site

[EkJR]

What about the players that try there luck free rolling a casino?..
I’m sorry but you don’t just spend a load of cash then all of a sudden realise your self excluded.. and if you ain’t done your own due diligence then a lot of responsibility is on the player.
I’m far from pro casino as most of my posts prove, but all of these so called ‘I lost my money now want it back’ as I self exlduded threads are crazy.
Yes casinos have to appear to be rg compliant, totally.
But so do people whom know exactly what they are doing also.

I get that but I still say the casino should know on sign up if someone has registered before. I mean, any site you register for really should know that not just in the gambling sector, so I don't see any excuse for it. Their licence conditions state they must hold a record of each exclusion and all registered details of players. I think in a lot of cases it's simply not being applied. For me it's all on the casino to ensure players signing up are checked against this as is the spirit of them having a licence! The casino can bump their gums all they like about it, but it's a business and it takes money from consumers. Is it ethical to take money from problem gamblers for instance? A large number of operators in the UK have decent exclusion systems that detect this kind of thing. The others do not and Genesis fall into that bracket.

 

[Gaz237]

What about the players that try there luck free rolling a casino?..
I’m sorry but you don’t just spend a load of cash then all of a sudden realise your self excluded.. and if you ain’t done your own due diligence then a lot of responsibility is on the player.
I’m far from pro casino as most of my posts prove, but all of these so called ‘I lost my money now want it back’ as I self exlduded threads are crazy.
Yes casinos have to appear to be rg compliant, totally.
But so do people whom know exactly what they are doing also.

But this is not one of those threads.

 

[Harry_BKK]

The Genesis Group is not the best when it comes to handling SE.

They got a massive fine from the Swedish Spelinspektionen for failing the SE regulations virtually just days after they started taking Swedish players under the new licence. And they blame it of course on somebody else.

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The "one item" difference in the registration will not hold up with the UKGC. IIRC, there are five criteria and four have been the same in the OP's case, so the system should have triggered at least a manual review. Typing Joseph instead of Joe is akin moving a character in the post code. If the Genesis system is not capable of detecting such similar accounts, they might as well don't have one at all. It is at best laughable, at worst intended neglicence.

Stay on the case, you are entitled to your deposits. And Genesis deserves another huge fine.

 

[TheAverageGuy]

What about the players that try there luck free rolling a casino?..
I’m sorry but you don’t just spend a load of cash then all of a sudden realise your self excluded.. and if you ain’t done your own due diligence then a lot of responsibility is on the player.
I’m far from pro casino as most of my posts prove, but all of these so called ‘I lost my money now want it back’ as I self exlduded threads are crazy.
Yes casinos have to appear to be rg compliant, totally.
But so do people whom know exactly what they are doing also.

I've ranted on this elsewhere and understand where you're coming from.

I don't have any issue with a casino being expected to adhere to a set of rules and regulations in observing due diligence regarding Problem Gambling, Self Exclusion etc. In fact it's perfectly reasonable and logical to expect as much, but it bothers me to no end that somehow society has evolved to a point that the individual can demand more care and concern over their health, safety and well being then they demand of themselves.

Not only has it become acceptable to transfer responsibility for negative behaviour away from the individual responsible onto those who failed to protect the individual from their own actions, but many of these "victims" actually use this herd mentality as a tool to shield them from the negative consequences that may actually have deterred future repeats of said behaviour.

YOU DIDN'T STOP ME FROM CAUSING MYSELF HARM! You're terrible, everyone look at that terrible person while I continue with my self harm...

 

[EkJR]

I've ranted on this elsewhere and understand where you're coming from.

I don't have any issue with a casino being expected to adhere to a set of rules and regulations in observing due diligence regarding Problem Gambling, Self Exclusion etc. In fact it's perfectly reasonable and logical to expect as much, but it bothers me to no end that somehow society has evolved to a point that the individual can demand more care and concern over their health, safety and well being then they demand of themselves.

Not only has it become acceptable to transfer responsibility for negative behaviour away from the individual responsible onto those who failed to protect the individual from their own actions, but many of these "victims" actually use this herd mentality as a tool to shield them from the negative consequences that may actually have deterred future repeats of said behaviour.

YOU DIDN'T STOP ME FROM CAUSING MYSELF HARM! You're terrible, everyone look at that terrible person while I continue with my self harm...

I think your point is about society in general and is fair as the culture has definitely changed to one of blame. However, you need to read through the UKGC articles and rules to see how much the problem has been underestimated previously, not just online but in your high streets as well. You see tax rises, max stake cuts and RG at the heart of it all as, like it or not, it's a serious problem in society along with alcoholism and drug addiction and it needs to be tackled. Everyone is different, people can remain in control, others can't. The tools are being put in to help people maintain control and where necessary cure them by preventing access. The casino operators, some not all, couldn't give a fuck about where their next pound comes from. The governing body tells them to have proper systems in place to catch people and some are completely non existant, that is the bigger problem. A good exclusion system prevents problem gamblers and freeloaders alike from opening accounts and solves the issue!!

 

[TheAverageGuy]

The point you make is solid and there's room for more diligence and less exploitation of the system or lack thereof on both sides. I make the point of personal accountability and responsibility because at the end of the day, you can have the best of systems in place, the greatest of care, concern and intent, but someone who wants to exercise a vice is going to find a way to do it one way or another. It's why prohibition never works, people don't like being denied the chance to dance with their demons and there will always be someone new ready to fill their orders no matter the legality or moral grayness of it all.

To your point and as you mentioned in another place, a reckoning is coming and the wheat will be separated from the chaff, the cream will rise to the top, pick your preferred antiquated expression, but there never has been and never will be any substitute for conducting your business affairs in the best interest of those that patronize your services. One can always cut corners, slack on professionalism or customer service, but in the end the customers vote with their wallets, are exceptionally vocal and viral in sharing their dissatisfaction or disdain for their experience with a product or service and tend to be loyal to those who offer the same. (except when using walmart as a test case.. but let's not go there)

 

[snorky510238]

One of the biggest problems is governing bodies were ridiculously lax to start with. If even reasonable measures had been put in place to begin with the problem wouldn’t have escalated beyond control. I can never believe FOBTS came from nowhere straight onto the streets at £100 a spin (roulette) and that you can play £100 a spin on slots online. How can that ever be deemed affordable, sensible and sustainable for 99.99999% of the worlds population?