Tropica Casino (My option has changed)

[spintee]

Only the other day I made a thread to say tropic was ok, So please read::

How bad can expectations for a casino turn on a 1p coin,

Received the £17 StPatrics day free chip, Managed a withdraw of only £30, Only to receive a message on here from the rep stating as I only played 4 games instead of the 10 and money its void?

Now I could of easily played 10 games at 1p , Surely theses rules are in place for fraudsters, How on earth can you play 10 games with £17? Its a bit sad how a casino can really expect you to play 10 games with £17,

They also state *Please note that the reason for this is to prevent churning away wagering requirements on 1 game on auto-play* for 100% or more but I guess its the same reason for free chip? I am seriously going to go far by churning £17 away on auto

Remember the rep also said "I review each situation on a case-by-case basis and generally speaking, our regular customers don't experience any restrictions limits" Yes this was about max cash out but surely knowing I could of easily played extra different games and still done a withdraw than I really think this should of been looked at different,

I did not break the max bet rule or Played games which are not allowed, This is a rule we do not come across much & I could of easily played ten games and still took a withdraw, It just slipped my mind.

So I go and reverse the money and played enough games to qualify for min 10 games than made another withdraw only to be told that I broke rules before the first cash out so all money gone

Its up to you guys but make sure you play at least 10 games even at a 1p each if taking a bonus or free chip, so you do not get treated like I did and money confiscated,

I am not moaning, But to bring a term in like that when I could of easily played at least ten games is really unfair and to remind you all of the 10 game rule,

I say its an unreasonable term as I could of played 6 more games at 1p each and cleared the terms

 

[Jono777]

This kind of stuff makes my head spin and also reminds me why I've stayed clear for so long.

I Know their Rep is top notch and active on here to support as best he can but I sometimes feel at these kind of places that if I fart during a FS round my winnings could end up voided.

 

[Tirilej]

My question to you is if you ever have made a deposit there? or did you just sign up yesterday?

If you have made deposits and they know that you're a customer who comes back they would probably see it different, but they are giving out so many free chips that I understand them perfectly.
Also, you must read the rules before you play. You have read the threads about them here before, and you know it's important.

 

[spintee]

My question to you is if you ever have made a deposit there? or did you just sign up yesterday?

If you have made deposits and they know that you're a customer who comes back they would probably see it different, but they are giving out so many free chips that I understand them perfectly.
Also, you must read the rules before you play. You have read the threads about them here before, and you know it's important.

Cheers for your time, Yes I made a deposit a while back and one yesterday, I started a thread & stated that I like the site and they may have just converted me until this happened, I totality forgot about the 10 games , If I remembered I could of just played 6 more games at 1p, The free chip was for deposit 50 or more this year,

 

[Tirilej]

Ok, so if they are following their own rules and don't make an exception for you then they are bad?

Obviously the rep was prepared for this and I think it's strong of him to deny you even though he knows what will come.
I believe many of the reps here would have thought twice before saying no.

 

[spintee]

This kind of stuff makes my head spin and also reminds me why I've stayed clear for so long.

I Know their Rep is top notch and active on here to support as best he can but I sometimes feel at these kind of places that if I fart during a FS round my winnings could end up voided.

Yes, & just after my post yesterday about I was converted and will be playing there alot more, I am so glad it only took one day to find out what they are really like and not months of deposits

Edit::: All this could of been avoided if I had just opened up 6 more games and played them at 1p each, Hence why the post as very unreasonable, I am a genuine player I do not want to play extra games at 1p to flaunt the rules, And because of this I get punished

 

[spintee]

Ok, so if they are following their own rules and don't make an exception for you then they are bad?

Obviously the rep was prepared for this and I think it's strong of him to deny you even though he knows what will come.
I believe many of the reps here would have thought twice before saying no.

They are not bad because they did not make an exception for me, Because I could of flaunted this rule and played 6 more at 1p each and would of been whiten there rules to do so, As I am genuine player and chose not to do that (forgot) is the only reason for the thread is to remind people of the rule

 

[Googobucs]

I got nailed by this rule myself one time on a free chip. It was a free chip. The size of the free chip is irrelevant. They give lots of free chips of various denominations. The bottom line is that the rule is quite clear and not deceptive or hidden. Yes you should have played 1p on 10 games to cover the rule.
If this had been on a deposit bonus I am willing to bet they probably would have ignored it and just sent you a reminder to play the minimum games next time.

 

[Refilliates Casinos]

Hey Spintee,

It's regrettable that you changed your opinion in less than 24 hours over winnings from a free chip. I declined the withdrawal for a number of reasons, some of which were explained to you via PMs and via my agents and all of which were deemed unacceptable. I am sorry we could not meet your expectations this time round.

I wish you all the best,
Dieter

 

[The Viking]

Only last summer i broke the same rule, forgot about the 10 game rule on free chip, once i got the mail they canceled my withdrawal then that was it.
I just swallowed my pride, never mailed back or spoke to the rep about it as i knew i was in the wrong,
i just carried on playing and probarbly made another deposit at Tropica as well

 

[Deeplay]

I think if the rules are clear regarding a free chip or any bonus in fact then its up to the player to decide if they want to play with such terms or not. From what I have seen Tropica makes all there terms n cons clear and easy to understand. And even if a person does not agree with them it is a personal choice. I side with Tropica on this one and think they made the right call. Dieters group has taken lots of flak in recent months. Think these guys deserve a break! Dont play there at the moment myself but certainly will be doing so again this year at some point. Its probably the only Rival I would deposit at.

 

[Refilliates Casinos]

Ok, so if they are following their own rules and don't make an exception for you then they are bad?

Obviously the rep was prepared for this and I think it's strong of him to deny you even though he knows what will come.
I believe many of the reps here would have thought twice before saying no.

Hiya,

I was expecting some negative feedback

It is my personal belief that everyone has their right to an opinion about us. However, it is the posts / comments where we did something wrong that matter most to us. I'll say it before Dunover does: "The Chargebacker Debacle" was a case where we dropped the ball and your opinions and feedback meant a great deal to us.

No Rep wants negative press (especially not here), but to me, it's a refreshing change from the usual queries that keep us busy during the day.

Have a good evening all.

All the best,
Dieter

 

[Tirilej]

No Rep wants negative press (especially not here), but to me, it's a refreshing change from the usual queries that keep us busy during the day.

Ok, I'll see if I can find something bad to say in a couple of days then...just to give you some refreshing change

 

[gagamel]

Hiya,

I was expecting some negative feedback

It is my personal belief that everyone has their right to an opinion about us. However, it is the posts / comments where we did something wrong that matter most to us. I'll say it before Dunover does: "The Chargebacker Debacle" was a case where we dropped the ball and your opinions and feedback meant a great deal to us.

No Rep wants negative press (especially not here), but to me, it's a refreshing change from the usual queries that keep us busy during the day.

Have a good evening all.

All the best,
Dieter

Hi Dieter

negative feedback for what please? For defending your rules? For always being present( incl. Christmas, Eastern etc)?

No, I think you have a lot of loyal customers here in the forums who know what you are doing and how hard you work to build the best casino experience.

Thank you for that

Cheers

 

[Sovietsky]

I guess i'm spoiled but when I get a free chip from my casinos I don't even need to read any T&C.

It's simple I get 10 free chips play whatever slot you want and bet whatever you want and cashout how much you want if you finish the wagering.

What I have read (pls correct me if Iam wrong) that you must play like 10 diffrent games, and you cant bet to high and max cashout.

Maxcashout I can accept but not the rest.

 

[spintee]

Hey Spintee,

It's regrettable that you changed your opinion in less than 24 hours over winnings from a free chip. I declined the withdrawal for a number of reasons, some of which were explained to you via PMs and via my agents and all of which were deemed unacceptable. I am sorry we could not meet your expectations this time round.

I wish you all the best,
Dieter

I appreciate your Politeness on this and I am not sour by your decision, But why on gods earth have you got this rule? I am a believer in rules but only if to be fair, Would you of rather me to play 1p across games to flaunt your rules?

You stated a number of reasons? There was only 1 reason and that was only betting on 4 games, This is not a rule you come across often and easy to forget in a short space of time, Like I pointed out why not put this in the bonus page when accepting bonus? (make sure you play a minimum of 10 different games) Just to remind people and to be fair,

 

[spintee]

I guess i'm spoiled but when I get a free chip from my casinos I don't even need to read any T&C.

It's simple I get 10 free chips play whatever slot you want and bet whatever you want and cashout how much you want if you finish the wagering.

What I have read (pls correct me if Iam wrong) that you must play like 10 diffrent games, and you cant bet to high and max cashout.

Maxcashout I can accept but not the rest.

You are correct, play a min of ten games, max bet 10% of bonus & in this case the bonus was £17 and a max cash out on this was £102

 

[mrjolio]

Well let me put my own opinion about Tropica.
I had an argument with them a while back, after talking to live chat and since we had different kind of opinions, I posted my point of view here.
Most of the members did take the part of Tropica (I was asking for opinions anyways).

RESULT : LIFETIME BAN from all casinos, for posting an opinion as I was told

For that reason I did not want to have anything to do with them and since that was the case I requested an erase of my personal info.
Absolutelly no response.

My advice: Proceed with cautious with this group.

P.S. What irritate me the most was the fact that they requested a signed document from me that I accept all deposits I made with them last 3 months and after they received this, then they cancelled my withdrawal. They treat all their customers first as scammers and then as clients

 

[Tirilej]

Well let me put my own opinion about Tropica.
I had an argument with them a while back, after talking to live chat and since we had different kind of opinions, I posted my point of view here.
Most of the members did take the part of Tropica (I was asking for opinions anyways).

RESULT : LIFETIME BAN from all casinos, for posting an opinion as I was told

For that reason I did not want to have anything to do with them and since that was the case I requested an erase of my personal info.
Absolutelly no response.

My advice: Proceed with cautious with this group.

P.S. What irritate me the most was the fact that they requested a signed document from me that I accept all deposits I made with them last 3 months and after they received this, then they cancelled my withdrawal. They treat all their customers first as scammers and then as clients

They have never treated me as a scammer. I wonder why. I signed up before I got active here.
They wanted those signatures to make sure you didn't do any chargeback. They couldn't ask for them after as you can understand.
As far as I know they ask everyone for it so you're not alone.

In case anyone wonder then this was the thread about him also being denied a cashout from a free chip.
https://www.casinomeister.com/forums/threads/tropica-o-tropica.64842/?t=64842

Are you really warning people because you believe they are evil, or are you just angry?

 

[Deeplay]

I appreciate your Politeness on this and I am not sour by your decision, But why on gods earth have you got this rule? I am a believer in rules but only if to be fair, Would you of rather me to play 1p across games to flaunt your rules?

You stated a number of reasons? There was only 1 reason and that was only betting on 4 games, This is not a rule you come across often and easy to forget in a short space of time, Like I pointed out why not put this in the bonus page when accepting bonus? (make sure you play a minimum of 10 different games) Just to remind people and to be fair,

Well as we talking free chips here the casino(s) can make what rules they like. Even if it was a 1000 times play through. You dont have to accept the freebie and can choose to play elsewhere. If it is in the terms and conditions then it has to be adhered to. If a person does not like the t&c of any particular casino they can simply move onto the next one. Plenty of choice these days. It is of course different if playing with your own money then they are certain terms which should always be avoided. And thats the great thing about this site. Casinos with predatory or bias terms made to simply screw the player over are usually found out pretty quickly.

Example when I used to play at Inetbet I would avoid the free chips because of the max cash out rule. But the casino are within there rights to limit cashouts on freebies. I am also within my right to refuse to accept the chips (Poison chalice) in the case of RTGs with the RJS.

 

[mimi26]

IF you like the games Spintee just stick with them, yeah you have had a bad experience today but that is only because you did not follow the t & c's its not the casinos fault and I dont think they should overlook it as it was a free chip after all.

Just put it down to a school boy error learn from it.

I myself would only ever accept a free chip of GUTS or 32red as I know they come with no restrictions, anywhere else is just a no no for me

 

[Sovietsky]

Well as we talking free chips here the casino(s) can make what rules they like. Even if it was a 1000 times play through. You dont have to accept the freebie and can choose to play elsewhere. If it is in the terms and conditions then it has to be adhered to. If a person does not like the t&c of any particular casino they can simply move onto the next one. Plenty of choice these days. It is of course different if playing with your own money then they are certain terms which should always be avoided. And thats the great thing about this site. Casinos with predatory or bias terms made to simply screw the player over are usually found out pretty quickly.

Example when I used to play at Inetbet I would avoid the free chips because of the max cash out rule. But the casino are within there rights to limit cashouts on freebies. I am also within my right to refuse to accept the chips (Poison chalice) in the case of RTGs with the RJS.

Never understood " it's free therfor they can do whatever they want " argument.

Why even have insulting freebies? Maybe some ppl do anything for a freebie.

 

[mrjolio]

Hi Tirilej,

As I had earlier advised several of my friends online and real life to try Tropica, after their attitude towards and from experiences of other players that we all have read about, I just wanted to share my negative opinion about Tropica on this forum too.
As you can see there has been some time since my old thread and if I was still angry as you wonder, i think I should have been in a mental institution, been angry for that long especially for a small ammount
The last 3 years they are the only casino that has asked me a signed document, where I state all my deposits in that period.
And all that although I had made a withdrawal with no problems 2-3 weeks ago. Were they so afraid that I would cashback my deposits? (Which is sth I have never done in any casino, not even on ebay for sth faulty I received).
Why not tell straight away, you broke a rule your withdrawal is cancelled, instead of re-requesting my KYC and then signed docs and after 1 week I had to contact them to inform my withdrawal was cancelled.

Their whole attitude leads me to strongly believe that sooner or later we will see problems occuring with them.
I also still can't understand why they don't state EVERYRULE T&C that applies to any bonnus or free chip you have been given in that specific page.
That way it would be crystal clear.
I mean all casinos state that they want player who play for FUN, but on the other hand they require from you to read several pages of T&C, instead of keeping things as simple as can be.

They have never treated me as a scammer. I wonder why. I signed up before I got active here.
They wanted those signatures to make sure you didn't do any chargeback. They couldn't ask for them after as you can understand.
As far as I know they ask everyone for it so you're not alone.

In case anyone wonder then this was the thread about him also being denied a cashout from a free chip.
https://www.casinomeister.com/forums/threads/tropica-o-tropica.64842/?t=64842

Are you really warning people because you believe they are evil, or are you just angry?

 

[Googobucs]

Never understood " it's free therfor they can do whatever they want " argument.

Why even have insulting freebies? Maybe some ppl do anything for a freebie.

If you don't want that insulting freebie then your welcome to not read the rules and not take it. They actually give you a choice. You have to go to the cashier and click on the button for the free chip and then click on another page with some T & C so you have lots of chance to not take the insulting freebie.

 

[Deeplay]

Never understood " it's free therfor they can do whatever they want " argument.

Why even have insulting freebies? Maybe some ppl do anything for a freebie.

Quite true some people would do anything for a freebie I am sure. But it comes down to personal choice. And in the end casinos are a business and nothing ever is truly free. I dont see the offering from Tropica as insulting in anyway. It is just there terms and conditions. And if people dont like it then simply dont take it. I personally would not bother with such a free chip but at the same time do not think the terms are harsh. And they are clearly stated on the site.

 

[Googobucs]

Hi Tirilej,

The last 3 years they are the only casino that has asked me a signed document, where I state all my deposits in that period.
And all that although I had made a withdrawal with no problems 2-3 weeks ago.

I've been a regular customer here for over a year now. They do not ask for this on every withdraw, but they do ask for it occasionally. On my last withdraw they processed the payment and also sent the form asking me to complete and send back. it did not delay my payment. It took me about 3 minutes to print it, initial the boxes scan it and send it back. So if I live another 30 years and they ask me for this 3 times a year that's 4.5 hours of my life I can never get back. Such a grooling task.

 

[Tirilej]

Hi Tirilej,

As I had earlier advised several of my friends online and real life to try Tropica, after their attitude towards and from experiences of other players that we all have read about, I just wanted to share my negative opinion about Tropica on this forum too.
As you can see there has been some time since my old thread and if I was still angry as you wonder, i think I should have been in a mental institution, been angry for that long especially for a small ammount
The last 3 years they are the only casino that has asked me a signed document, where I state all my deposits in that period.
And all that although I had made a withdrawal with no problems 2-3 weeks ago. Were they so afraid that I would cashback my deposits? (Which is sth I have never done in any casino, not even on ebay for sth faulty I received).
Why not tell straight away, you broke a rule your withdrawal is cancelled, instead of re-requesting my KYC and then signed docs and after 1 week I had to contact them to inform my withdrawal was cancelled.

Their whole attitude leads me to strongly believe that sooner or later we will see problems occuring with them.
I also still can't understand why they don't state EVERYRULE T&C that applies to any bonnus or free chip you have been given in that specific page.
That way it would be crystal clear.
I mean all casinos state that they want player who play for FUN, but on the other hand they require from you to read several pages of T&C, instead of keeping things as simple as can be.

Have you ever been in reading those rules? They are very easy to find.
Also very easy to understand. You don't need to read all rules every time before you play, but to take a quick look at th bonus rules is not difficult at all

As I said, they couldn't be sure about you so that's why they asked I guess.

They do offer a lot of free chips and many customers want that. But they have to be careful and sometimes their human side maybe are shining through. I would never be able to work in customer support as they do without going crazy

I can see that in here because I get angry too easy. I think we all too often get angry too easy.
Maybe you too mrjolio, and if that wouldn't have happened you have had a chance to get to know those people and like them too.
Just think about it.

 

[cpdnd31]

ok guys need help. I won off of the 17 bonus -- now i can only withdraw 102 -- however chat just told me there will be a 45 dollar fee for withdrawing because its under 250. I have a 200 percent no max cashout bonus if i reverse. Will i still have a cap on withdrawal or can i use that to try and get over 250? Also is bank wire my only option?

 

[spintee]

ok guys need help. I won off of the 17 bonus -- now i can only withdraw 102 -- however chat just told me there will be a 45 dollar fee for withdrawing because its under 250. I have a 200 percent no max cashout bonus if i reverse. Will i still have a cap on withdrawal or can i use that to try and get over 250? Also is bank wire my only option?

The rules state 5.14 Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, the total winnings will be capped at $ / £ / € 200 or currency equivalent

But also state

Should you reverse winnings from a promotion and use those winnings to continue playing, then we reserve the right to apply the Max Cashout of the first promotion completed. (07 Jan 2015 - This includes the terms of the promotion you played unless otherwise specified / approved)


Its a tricky one, I would first ask the help desk or wait reply from the rep, They still mite put a cap on it at 200 at best and want you to pay the fee out of the 200

 

[Googobucs]

ok guys need help. I won off of the 17 bonus -- now i can only withdraw 102 -- however chat just told me there will be a 45 dollar fee for withdrawing because its under 250. I have a 200 percent no max cashout bonus if i reverse. Will i still have a cap on withdrawal or can i use that to try and get over 250? Also is bank wire my only option?

You can Withdraw the max of $102 and then reverse it and keep playing to a max of $200. You don't have to take a bonus if you reverse and I would not take a bonus since the max cash out is going to be $200 regardless. There is no need to tie yourself into WR. Either cash out now and pay the $45 which still leave you a profit on a free chip or try to built it some more to a max of $200. Be sure to cash out and reverse before you build it up or it will be removed on your first cash out attempt.

I would cash out and pay the fee. The wire will be quick and then you'll have $55 for a fresh deposit with a bonus for the weekend.

 

[spintee]

You can Withdraw the max of $102 and then reverse it and keep playing to a max of $200. You don't have to take a bonus if you reverse and I would not take a bonus since the max cash out is going to be $200 regardless. There is no need to tie yourself into WR. Either cash out now and pay the $45 which still leave you a profit on a free chip or try to built it some more to a max of $200. Be sure to cash out and reverse before you build it up or it will be removed on your first cash out attempt.

I would cash out and pay the fee. The wire will be quick and then you'll have $55 for a fresh deposit with a bonus for the weekend.

Edit : I did not read it right

 

[bowlingbob]

You can Withdraw the max of $102 and then reverse it and keep playing to a max of $200. You don't have to take a bonus if you reverse and I would not take a bonus since the max cash out is going to be $200 regardless. There is no need to tie yourself into WR. Either cash out now and pay the $45 which still leave you a profit on a free chip or try to built it some more to a max of $200. Be sure to cash out and reverse before you build it up or it will be removed on your first cash out attempt.

I would cash out and pay the fee. The wire will be quick and then you'll have $55 for a fresh deposit with a bonus for the weekend.

WRONG. After the $55, her bank will charge a International wire transfer fee ranging anywhere from $15-25. As an example, Wells Fargo charges $16, then another $20 gets jacked along the way when it comes into the U.S. by Barclays in New York. Cmon man you've done enough withdrawls via wires and you are saying you pay NO fees.

 

[spintee]

ok guys need help. I won off of the 17 bonus -- now i can only withdraw 102 -- however chat just told me there will be a 45 dollar fee for withdrawing because its under 250. I have a 200 percent no max cashout bonus if i reverse. Will i still have a cap on withdrawal or can i use that to try and get over 250? Also is bank wire my only option?

Sorry I will start again,

1st of I would ask if you reverse is the limit still stuck at 102 or the other max rule at 200, Than I would ask if I withdraw more than the max than would the fee come from the remaining balance or would it come of your winnings,
No point to take another bonus, Just reverse the cash and not tied into nothing, If I was you I would pay the fee and take out the remaining 57, For another deposit once received

 

[cpdnd31]

I asked live chat they said it reverts back to original cash out amount. So I am stuck at 102. Now I have a balance of over 300 will they take the fee from that or from the 102??

 

[spintee]

I asked live chat they said it reverts back to original cash out amount. So I am stuck at 102. Now I have a balance of over 300 will they take the fee from that or from the 102??

More than likely if there not being reasonable about the 200 limit, You have absolute nothing to gain now so just withdraw, If you end up with a couple of bucks its better than 0

I got an ear bashing the other day of Tirilej for asking a question twice after I thanked her, When she stated I have told you the answer and its 200, Well proof is here that they can limit and do limit it to the 1st max cash out (this case 102), Hence the reason I said I mentioned again for the rep to clarify so for future reference,

The reps reply was ::

The Max Cashout from any free money is £/$/€200. Should you reverse and continue playing, then the max cashout will be capped at £/$/€200. That said, I review each situation on a case-by-case basis and generally speaking, our regular customers don't experience any restrictions / limits.

So if your a regular than get on hes case

 

[Tirilej]

I asked live chat they said it reverts back to original cash out amount. So I am stuck at 102. Now I have a balance of over 300 will they take the fee from that or from the 102??

That was strange because the rule for nd's was a rule they created when they was allowed to take people from the US again.
For the reason that they have such high fees that it would eat up most of the cashout.

@Spintee I don't ear bash people. I felt it was ungrateful that you asked a question answered by me and then you didn't believe me.
If you want a question answered only by the rep you should state that or ask him directly so I don't need to waste my time reading the rules.
If I'm not sure I usually say that.

The second rule is for all promotions as far as I understand, and not for nd's, and are probably there because they don't want people to reverse a part and then take a bonus with no max cashout.
I don't know. I got a little confused now after reading what cpdnd31 said they had told her, but I'm sure we will get the real answer.

 

[Jono777]

Unfortunately this thread has totally put me off.

I was already to give em a shot, got account ready etc and I must admit love Rival games and support and Dieter were very helpful and responsive the other day.

But I'm a great believer in 'If you play with fire you will get your fingers burnt' and can't help thinking there are too many 'grey' areas and things almost 'waiting' to bite me on the ass

I am the furthest thing from a 'freebie hunter' ever and my budget caters for a deposit at least once a day at some casino or another but as gamblers I think the 'temptation' of a free chip can be too much to bear, especially if you've had a losing session earlier that day.

However the 'strings' attached can and do seem to be more trouble than they are worth.

I genuinely wish Tropica all the best but personally for now I'm just going to watch the show from a distance and see how things transpire for the next few weeks.

 

[cpdnd31]

OK customer service was wrong here are my options: this is from Dieter the rep:

take the 102--
reverse and play to 200

because this was a free chip these are only options.

Sorry for the confusion and TY Dieter for clarifying this.

 

[spintee]

OK customer service was wrong here are my options: this is from Dieter the rep:

take the 102--
reverse and play to 200

because this was a free chip these are only options.

Sorry for the confusion and TY Dieter for clarifying this.

So will you still have to pay for the 45 fee? Its all good being told one thing by customer service than the next by the rep, This does not help other player's out, For instance lets say jonmincher got a bonus and max cash out was 100 and decided to revere and take out 200, Is he going to be told sorry the max bonus allowed was from your 1st bonus that was a 100? But what if he had lost the 100? He would not no any wiser,

 

[cpdnd31]

Customer service was my mistake because when I asked i asked about reversing and using a bonus. So I ME I SCREWED UP not them... Yes there is a fee which is fine I won off a free chip -- USA we need to remember casinos have players from every country. It's not their fault our laws make it harder.. I appreciate the help i received and I understand much better how the process works. I am gonna reverse and see if I can get to 200 -- why not it was a freebie so might as well have some fun.

Thanks to all who tried to help me last night. Before you know it I will be a pro playing rival LOL

 

[Jono777]

So will you still have to pay for the 45 fee? Its all good being told one thing by customer service than the next by the rep, This does not help other player's out, For instance lets say jonmincher got a bonus and max cash out was 100 and decided to revere and take out 200, Is he going to be told sorry the max bonus allowed was from your 1st bonus that was a 100? But what if he had lost the 100? He would not no any wiser,

This is a perfect example of why I changed my mind and made my earlier post

 

[Tirilej]

This is a perfect example of why I changed my mind and made my earlier post

Now I don't understand. It wasn't true though since it was her mistake and not support.
As long as you read the rules you would be fine.

Please remember that they have had a lot of customers over the years. They started Oct, 2009.
Don't you think it would be more complains if their rules or support were so unclear?

 

[Jono777]

No what I meant is....

Not taking sides, not saying who's wrong and who's right and no problem with either casino or their players.

What I do mean is the places I choose to play at now, there are NEVER any threads like this, no grey areas, no confusion for players and never any doubts, 'Have I misunderstood a T&C' 'Have I been misinformed of any rules', 'Am I going to get paid' etc etc etc.

It no bad feelings as I say just personal choice and more for 'peace of mind' than anything else

 

[Tirilej]

No what I meant is....

Not taking sides, not saying who's wrong and who's right and no problem with either casino or their players.

What I do mean is the places I choose to play at now, there are NEVER any threads like this, no grey areas, no confusion for players and never any doubts, 'Have I misunderstood a T&C' 'Have I been misinformed of any rules', 'Am I going to get paid' etc etc etc.

It no bad feelings as I say just personal choice and more for 'peace of mind' than anything else

Don't you play at 32Red? I've seen threads like this about them....and especially where people believe they are cheating them on their rtp

I don't think I've ever played in a casino where there haven't been some kind of complaints.
I've never had any problems with this casino though or any other either to be honest

But each to their own. I just wanted to point out that there wasn't a grey area in this case. It was a member who forgot the rules

 

[philderby]

I wouldn't play at tropica ever. Mr Green for me, fast payouts and great service

 

[cpdnd31]

OK made the 200 and just put the withdrawal in. I will let you know how it goes.

 

[spintee]

OK made the 200 and just put the withdrawal in. I will let you know how it goes.

Great stuff, After the fees and that than you will see some money,

 

[cpdnd31]

OK received email for faxback form and ID I just sent it. Have to say to get an email this quick requesting info is pretty impressive. Most casinos it is at least 24 hours before they ask. I will keep you posted.


Wow As I was writing this just got email Docs accepted and approved. That was dam quick. OK now lets see how the rest goes.

 

[gagamel]

Trust me

It will work fine for you. I could play every software in the world but I play 90% with them. For a lot of good reasons

 

[Deeplay]

OK received email for faxback form and ID I just sent it. Have to say to get an email this quick requesting info is pretty impressive. Most casinos it is at least 24 hours before they ask. I will keep you posted.


Wow As I was writing this just got email Docs accepted and approved. That was dam quick. OK now lets see how the rest goes.

When I played there last year they were super quick with documents and with the withdraws I managed. Its one of those casinos that you know you will get zero hassle on payouts if you hit a good streak and find the elusive cash out button. Thankfully seems to be more the norm these days as casinos finally get there act together and run the operation like it should be. They are of course always the clip joint pits that will forever always try screw people over in every way they can. But Tropica certainly not one them. I am looking forward to giving them another blast soon. Congrats on the win