Coxwell : i think you really need to understand something. Your account has been flagged 3 weeks ago but i decided to unflagged it 2 weeks later. So you received ND and the 150% match bonus, right? But you didn't deposited since more than one month, so i cannot continue to add ND and nice match bonuses considering you didn't deposited since a long time...
So, unless you used your last match bonuses, i'm affraid you won't receive new ND and
you won't receive new match bonuses unless i decided to make a global offer for all players as i made yesterday by example
Chuchu59 : I think you're right, perhaps my method can seem a bit brutal, because i waited a long time hoping that tradition profit will improve but it didn't at all, so i have had to implement drastic measures for these specific classes immediately and we're making a lot of tests, hoping to find the solution about giving fun to players but without losing our money. That's exactly why i told in this thread that those measures are not definitive, and more, we're still continuying to accept some players banned from other casinos, and we're still continuying to give bonuses to some players bonus banned from other casinos. What i mean is that i'm still continuying to take more risks than most of Rival casinos, even if we made some new restrictions on some players accounts. If you know some players bonus banned from other rival, simply ask them to register in Tradition and you'll see that they won't be banned in my casino, unless they made chargeback of course
Osulle : your case is very special as i already told you by PM and remember that i made some efforts in your account even if your class brought me so many problems... Sure, i didn't have problems with your account in my casino but sometimes it's not enough. I can tell you now that i discover that the problem with your account do not depend from Tradition, it depends on an other rival casino who put your account in a sort of blacklist. If necesary, i can now tell you why, so simply send me a pm and i will explain to you what is your problem with all Rival casinos. And be sure that if 3 rival accepted to give you bonuses, it's because you have an old account with them or because these casinos didn't yet study the new Rival warnings given to all operators.
BMWSTACK : Once time again, what is your problem? Is it because i can prove that we always answer to your emails because, for sure, we kept all emails received and sent? remember : i proposed you to send you by Pm all emails received and sent, because i wanted you realize that you were wrong insisting on the fact that we didn't reply to you. But you never told me "ok, send me all emails, perhaps i'm wrong"... It's injust for my team.
More, you told you apreciate "accessible, fair, helpful rep" : you meant that i'm not! i'm affraid i'm perhaps too accessible for players and if i changed my way of work, be sure i won't spend so much time to read forums, this one and the others. If i won't, i could go to the beach instead of trying to open dialog with players and give individual answer!
So, listen, perhaps i'm a bit vivacious and i shouldn't be like this because i should be more patient due to the fact that i'm discussing with you and you're all my customers. But i'm like this and i'm affraid it won't change, i'm a bit too old now lol On an other hand, i don't want for now ask to employees to discuss with players, i prefer to do it myself because players are too importants for me. Last, I had a look in your account and your account is perfect, you have still nice match bonus deposit waiting for you and also ND bonuses...
vinylweatherman : Sorry but i'm not sure you understood the situation...I had two choices with those specific risky classes : suspend bonuses or suspend accounts. I decided to adopt the first one and for some classes i even continued to give bonuses, even if conditions seems not apreciated (30 wagering). Last, these risky classes problems are not all specifically linked to bonus abuse.
It can be : bonus abuse, chargeback, duplicate local accounts, risky payments methods, bad Rival ranking, ect. Causes can be very differents but the result seems to be the same : we lost too much money with thoses classes and it deserved good players, i cannot punish good players because of risky players classes.
Nifty29 : I understand what you explained "Its possible that tradition may have taken a few hits, but they havent been operating that long and it seems quite normal for this to occur with a new casino.....but the only way to get in the black and stay there is to entice those winners to give their winnings back i.e. become regular depositors and by pulling their promotions they have probably gauranteed that a whole lot of them wont be back. Im in a winning position (just) at tradition, but it is NOT due to bonuses....almost every win was from a straight deposit...." The problem is that at the beginning i have had this reaction so i continued to give nice bonuses to these accounts but i continued to lose money more and more. So i stopped to give bonuses
You spoke about landbased casinos who give fantastic gifts to winners, i know it. But do not forget that landbased casinos never offered bonuses on deposits lol More, offering a fantastic suite is the best way for be sure that the winner will stay close to the casino, exactly because this winner won't stay in his room for sure ;-) So, this is the big difference! I cannot offer to my winners to sleep close to Tradition lol But, by example, i sent champaign luxury box to our biggest players in december because i wanted to make them pleasure