trada bonus problem

[psmith2020]

had a email for 50 free spins for 4 selected games took on starburst made 12.04 from them played wild hound derby got 29 pound checked the playthrough it hasnt moved at all can anybody help me

 

[thr0b]

Should be contributing 50% to your play through requirements (i.e. for every 1.00 spin, this counts as 0.50 to wagering requirements). May take a little while to update though. Have you checked with live chat?

 

[psmith2020]

yep they didnt have a clue i tryed 1 game from ever Contributing list 10%-50% etc even the game on the free spins nothings moved the win i had from the free spins was 12.04 but on my bonus section saying its a 5r bonus play through needed 421.00

 

[psmith2020]

did the withdrawl had a email asking card detailes as id done the front as by the email the instructions for the back are the same as the front been waiting for support for over 30 mins sigh

 

[Playford7]

Do we no longer have Racheal here to help guys? I know Connor is off to pastures new.
OP have you looked for a rep on here?

 

[dionysus]

Rachel was in Thursday >
https://www.casinomeister.com/forums/members/tradacasino.31304/

@LadyJelena /@Casinomeister -the review page needs to be updated to reflect that Conor is no longer the Trada rep

 

[psmith2020]

yeah just added what i have got to my account hoped for the best couldnt blank anything out on the back my card as there isnt there to blank off there will tell me if its enough in the next days

 

[Playford7]

Rachel was in Thursday >
https://www.casinomeister.com/forums/members/tradacasino.31304/

@LadyJelena /@Casinomeister -the review page needs to be updated to reflect that Conor is no longer the Trada rep

Cheers Dino

 

[psmith2020]

and its not 24 hours to process withdrawls it stated when i did the the withdrawl its 2-3 days

 

[thr0b]

and its not 24 hours to process withdrawls it stated when i did the the withdrawl its 2-3 days

Though presumably longer over bank holidays.

 

[colinsunderland]

Have trada brought in any of the changes they said they would yet? We know they promised wagering of 20-25x which was quickly changed to higher, and Conor said he would always be there, which is isn't, so have any of the positive changes they promised happened yet? Fast payouts, higher RTP's etc?

 

[pinnit2014]

Hazard a guess at no; you normally negotiate before you sign on the dotted line, not after

On the two or so occasions I’ve withdrew from there it has been within 24hrs; Mrs P has her last withdrawal with AG in 5 hours the other day.

Personally don’t play there myself as the platform is awful in terms of clunkiness and lag. Plus, their spam like emails (new friend request crap) are still on the go.

 

[psmith2020]

update since id sent no reply from emails live chat dispearred since last night as well looks like it it will take 7 to 10 days to sort

 

[dionysus]

update since id sent no reply from emails live chat dispearred since last night as well looks like it it will take 7 to 10 days to sort

Did you contact the rep?
She was in today

 

[psmith2020]

yep no reply

 

[dionysus]

yep no reply

I see she hasn't seen the thread, so I'm just dropping a courtesy flag; hopefully Rachel will reach out
@TradaCasino

 

[irish-ranger]

update since id sent no reply from emails live chat dispearred since last night as well looks like it it will take 7 to 10 days to sort

When you finally get your withdrawal mate vote with your feet and play at a decent out fit like All British withdrawals to debit card are processed in a cpl of hours and will hit your bank the following day..

 

[psmith2020]

i will do even had a small try on gala same withdrawl speeds as skyvegas money in bank good friday as well

 

[TradaCasino]

Hi Psmith,

I'm so sorry I missed this - can you PM me your username and I'll look into this for you?

Thanks,

Rachel.

 

[colinsunderland]

Hi Psmith,

I'm so sorry I missed this - can you PM me your username and I'll look into this for you?

Thanks,

Rachel.

Have you introduced any of the positive changes you promised yet? Or do you have a timescale for any of them, like selecting your own RTP etc?

 

[psmith2020]

pm sent

 

[psmith2020]

while i am waiting for this to sorted they can email you about new offers 1 isnt on the website the other email had had a 25%extra offer with the header conquatlations leeds here is your offer

 

[pinnit2014]

while i am waiting for this to sorted they can email you about new offers 1 isnt on the website the other email had had a 25%extra offer with the header conquatlations leeds here is your offer

yeah, I said to Conor that they might want to fix their data fields to pull your name, not address, into the promos. Looks lazy and tacky.

 

[TradaCasino]

yeah, I said to Conor that they might want to fix their data fields to pull your name, not address, into the promos. Looks lazy and tacky.

I agree with this - I have a call with them later today I will bring this up again. I really dislike the address thing.

Thanks,

Rachel.

 

[thr0b]

W

I agree with this - I have a call with them later today I will bring this up again. I really dislike the address thing.

Thanks,

Rachel.

While you’re on it - the promo emails often suggest free spins are on your account, which is not strictly true. They are spins which become available after deposit - they should be much clearer as it’s misleading. Traditional Trada always got it right.

 

[psmith2020]

another idea as a lot of new sign ups will people playing from land based you need to keep things simple ie no 25%s or 50%s

just do if you deposit a 10r you get a 5r extra with wagering but set a lower wagering amount a medium deposit a medium wagering a high deposit a higher wagering get the low rollers intrested

 

[psmith2020]

how long does it normally take for customer services to check there email or documents sections for id check as nothings been looked at as pathetic really as nothings been done since i send the i.d needed its got a few days left before it auto canceles the withdrawl

 

[thr0b]

how long does it normally take for customer services to check there email or documents sections for id check as nothings been looked at as pathetic really as nothings been done since i send the i.d needed its got a few days left before it auto canceles the withdrawl

It can take 2-3 working days, but that's under normal circumstances. They may be working with reduced staff right now, and it's just after a public holiday.

 

[psmith2020]

is that why some withdrawls are taking around the 7 to 14 day mark

 

[snorky510238]

Poor, poor excuses regarding staffing etc. I had to verify a card at VS the other day. Literally 1 minute later an email saying all done and they have more customers than most and that is why. I have made several withdrawals in this testing time virtually everyone in the bank within 2 days or sooner. 2 took 3 days so any longer than that is not excusable imo.

 

[TradaCasino]

is that why some withdrawls are taking around the 7 to 14 day mark

This doesn't sound right - I'll check if this is an isolated incident. The team I deal with are off until Sunday, and with Passover just ending yesterday things have taken a little longer. I've passed your query on and will get back to you via PM as soon as I have more information.

 

[psmith2020]

thank you very muchly @TradaCasino i know things can wrong been going in land based arcades for too manys years not many issues whens issues the area\district managers sorted things out fair and quick enough

 

[psmith2020]

just had another email for a promo logged in my accounts its not there in availble bonus and the email wasnt actually clear

 

[psmith2020]

as the email was for 10 free spins no deposit needed was credited my account to say sorry but they havent been added

 

[psmith2020]

coming up to day night since the first withdrawl requested 2 sets of id sent as requested nothing else done

 

[Playford7]

Try lube

as the email was for 10 free spins no deposit needed was credited my account to say sorry but they havent been added
[/QU
Try live chat. Surely 10 free isn’t all that important to post about.. unless they are at £10 a spin.

 

[Jono777]

Aspire h

Try lube

Aspire have a reputation for rough and ready mate, no mercy so lube isn't part of their care package

 

[pinnit2014]

Aspire h

Aspire have a reputation for rough and ready mate, no mercy so lube isn't part of their care package

They've been processing in 3-5hrs (not me, Mrs wouldn't know a good casino if it bit her on the arse) so maybe they've been on lovehoney recently

 

[Playford7]

Aspire h

Aspire have a reputation for rough and ready mate, no mercy so lube isn't part of their care package

Haha this thread has so much derailment potential! But I’ll rise above it and leave that to a bear, a goat ‘llama’ and a lord whom worships the evil one.

 

[Playford7]

They've been processing in 3-5hrs (not me, Mrs wouldn't know a good casino if it bit her on the arse) so maybe they've been on lovehoney recently

A Mrs? What’s one of those...
It’s been so long I’m finding gonzo slightly attractive

 

[psmith2020]

i dont really grope i know with a lot of land base companys they allways sub let some areas to other companys

even if its not in the same country same with online cashino platform owners in one country the main company in another country

 

[Playford7]

i dont really grope i know with a lot of land base companys they allways sub let some areas to other companys

even if its not in the same country same with online cashino platform owners in one country the main company in another country

What is it mate your actually wanting?
I’m not the smartest cookie in the jar, but if you actually say what your needing or what you want I’ll try to the best of my ability to get you a answer or at least direct you to someone who can answer what it is you want.

 

[Playford7]

Also groping I’d not recommend.