trada bonus problem

psmith2020

Newbie member
Joined
Feb 21, 2013
Location
uk
had a email for 50 free spins for 4 selected games took on starburst made 12.04 from them played wild hound derby got 29 pound checked the playthrough it hasnt moved at all can anybody help me
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Should be contributing 50% to your play through requirements (i.e. for every 1.00 spin, this counts as 0.50 to wagering requirements). May take a little while to update though. Have you checked with live chat?
 

psmith2020

Newbie member
Joined
Feb 21, 2013
Location
uk
yep they didnt have a clue i tryed 1 game from ever Contributing list 10%-50% etc even the game on the free spins nothings moved the win i had from the free spins was 12.04 but on my bonus section saying its a 5r bonus play through needed 421.00
 

psmith2020

Newbie member
Joined
Feb 21, 2013
Location
uk
did the withdrawl had a email asking card detailes as id done the front as by the email the instructions for the back are the same as the front been waiting for support for over 30 mins sigh
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Do we no longer have Racheal here to help guys? I know Connor is off to pastures new.
OP have you looked for a rep on here?
 

psmith2020

Newbie member
Joined
Feb 21, 2013
Location
uk
yeah just added what i have got to my account hoped for the best couldnt blank anything out on the back my card as there isnt there to blank off there will tell me if its enough in the next days
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Have trada brought in any of the changes they said they would yet? We know they promised wagering of 20-25x which was quickly changed to higher, and Conor said he would always be there, which is isn't, so have any of the positive changes they promised happened yet? Fast payouts, higher RTP's etc?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Hazard a guess at no; you normally negotiate before you sign on the dotted line, not after :p

On the two or so occasions I’ve withdrew from there it has been within 24hrs; Mrs P has her last withdrawal with AG in 5 hours the other day.

Personally don’t play there myself as the platform is awful in terms of clunkiness and lag. Plus, their spam like emails (new friend request crap) are still on the go.
 

psmith2020

Newbie member
Joined
Feb 21, 2013
Location
uk
update since id sent no reply from emails live chat dispearred since last night as well looks like it it will take 7 to 10 days to sort
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
update since id sent no reply from emails live chat dispearred since last night as well looks like it it will take 7 to 10 days to sort
When you finally get your withdrawal mate vote with your feet and play at a decent out fit like All British withdrawals to debit card are processed in a cpl of hours and will hit your bank the following day..
 

psmith2020

Newbie member
Joined
Feb 21, 2013
Location
uk
i will do even had a small try on gala same withdrawl speeds as skyvegas money in bank good friday as well
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi Psmith,

I'm so sorry I missed this - can you PM me your username and I'll look into this for you?

Thanks,

Rachel.
Have you introduced any of the positive changes you promised yet? Or do you have a timescale for any of them, like selecting your own RTP etc?
 

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