jan.strydom
Dormant account
- Joined
- Jul 7, 2007
Topgame Official Response
To all concerned
Please once again accept our sincere apology for this whole issue. We apologize to the players and to our operators, its affiliates and to all members of the forum.
As a platform software supplier, we never had any intention to mislead or to create a scenario where a player could not win the Jackpot. We know the industry well and as a new provider, understand more than most the importance of credibility and transparency.
There is currently a lot of confusion related to the games in question as the games were pulled and put back on the same day, except for the jackpot games where the glitch is and that the wilds did not appear in the lines correctly. Please understand that in the rest of the non Jackpot games the wilds in line 1 and 5 are not relevant at all and only reflect in the Jackpot game which is currently being repaired. The game will be returned as soon as possible for players to enjoy. I want to also ensure players that the current payout is at 96.7% reflecting a very decent and above average payout percentage.
We are also currently in the process being tested by TST and will share the outcome very soon. Certificates will be posted on all operator websites.
As a final goodwill gesture, Topgame offers all players concerned a return of all deposits and where we believe the players were compromised, a 100% return and some goodwill comps. Our technical team will in the next days proceed with the refunds on a player by player basis.
Also note that I personally only represent Topgame and not Rome or any other of our current Casinos.
Please once more accept our true and sincere apology for the software bug, also for the slow response but promise to stand by our operators and players 100%
.
Contact me personally at Jonathan@topgame-online.com related to any query.
Jonathan
Topgame
To all concerned
Please once again accept our sincere apology for this whole issue. We apologize to the players and to our operators, its affiliates and to all members of the forum.
As a platform software supplier, we never had any intention to mislead or to create a scenario where a player could not win the Jackpot. We know the industry well and as a new provider, understand more than most the importance of credibility and transparency.
There is currently a lot of confusion related to the games in question as the games were pulled and put back on the same day, except for the jackpot games where the glitch is and that the wilds did not appear in the lines correctly. Please understand that in the rest of the non Jackpot games the wilds in line 1 and 5 are not relevant at all and only reflect in the Jackpot game which is currently being repaired. The game will be returned as soon as possible for players to enjoy. I want to also ensure players that the current payout is at 96.7% reflecting a very decent and above average payout percentage.
We are also currently in the process being tested by TST and will share the outcome very soon. Certificates will be posted on all operator websites.
As a final goodwill gesture, Topgame offers all players concerned a return of all deposits and where we believe the players were compromised, a 100% return and some goodwill comps. Our technical team will in the next days proceed with the refunds on a player by player basis.
Also note that I personally only represent Topgame and not Rome or any other of our current Casinos.
Please once more accept our true and sincere apology for the software bug, also for the slow response but promise to stand by our operators and players 100%
.
Contact me personally at Jonathan@topgame-online.com related to any query.
Jonathan
Topgame