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To casino support......

Discussion in 'Casino Complaints - Non-Bonus Issues' started by vinylweatherman, Jan 8, 2008.

    Jan 8, 2008
  1. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    To all casino support staff who do this,

    When a player sends an Email, and you want to send back a reply,

    first of all,

    and most importantly,


    It avoids the necessity for the player to have to send yet another email, repeating themselves, but now far, far angrier than before.
    8 people like this.
  2. Jan 8, 2008
  3. markjacob

    markjacob Banned User

    Care to share the question you asked but did not get a reply to?
  4. Jan 8, 2008
  5. babs7262

    babs7262 Banned User

    On Disability,p/t online slots reviewer
    you know what's worse? when you live chat and and they ask you to write the question (which you do) and when they come on you have to ask it all over again. Why bother if you have to repeat it?
    1 person likes this.
  6. Jan 8, 2008
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred


    I will intercept VWM and give you my version if you dont mind. I had entered a freeroll at Dream Poker and when I reached the final 4, it was obvious that the other three players were ganging against me and spoke in Polish sharing information and speaking ill of me in a bid to oust me in 4th place. They succeeded. Though I didnt understand Polish, other players who were ousted reported this back to me. I contacted the Poker room and they told me they would look into this with Prima.

    After a couple of months, Dream merged with GNUF Poker and I asked about the progress. What happened next borders on sheer incompetence. They claimed they didnt know what the issue was. I then sent the details to them on several occasions only to be met by replies that they require the details that were listed in my replies. I was so infuriated that I told them that they should have looked at my replies and if they had bothered to scroll down the required info was righ there. You wouldnt believe they took more than 2 weeks to realise this and then when I asked again some time later they suddenly replied that Prima had told them weeks ago that the other 3 players only acted normally and did not collaborate.

    I pursued and asked why I wasnt told this earlier and the reply was they dont know why they dint relay this info to me. I was really angry then and demanded the chat logs for scrutiny and they agreed to supply me with this. More than 2 months have elapsed and you guessed it, no reply of any sort from them. Whew! Talk about letting off steam.
  8. Jan 8, 2008
  9. winbig

    winbig Keep winning this amount.

    Dream had(has?) the worst CSR of all. I ran into what you described many many many many times....it would take at least 3-5 emails of my repeating myself and quoting previous replies from them before anything was resolved. I was actually quite relieved that they stopped allowing players from the USA.
  10. Jan 8, 2008
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    I didn't think I was alone.

    I wasn't going to share,


    after 5 Microgaming disconnects over the past hour, which is hardly "peak time" now that the US market is much reduced.

    Believe it or not, it was Ladbrokes of all places.

    I asked:-
    Dear Support,
    I entered the scratchcard promotion yesterday by depositing 25 from
    Neteller into the casino and playing more than 25 worth of games on
    Tomb Raider.
    Today, I have so far not received the scratchcard, and it has gone
    10pm, long after they normally arrive.

    Could you please investigate why this is?

    They "investigated" - and replied thus:-
    Dear Sir

    Thank you for your e-mail.

    I have taken a look at your account and can see that the scratch card
    winnings went in to your account at 10:02:32 on 07/01/2008.

    If we can be of any further assistance, please contact us again and we
    will be more than happy to help you.

    Yours sincerely,

    Naturally, of course they could be of further assistance, they could start by addressing the point I actually made, rather than the one they would like to do, the easy one of telling me there was no problem because the winnings from the PREVIOUS scratchcard had been credited, something I already knew when I played again for today's scratchcard.

    This, however, pales into insignificence when compared to what I got from what is probably the biggest oil company on the planet, SHELL!!!!!

    Perhaps one day I will put it together for review in the attic, and challenge even the worst casino CS to outdo it:D

    PS - I bet it will be resolved, and the scratchcard will end up being a non winner:D

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