I didn't think I was alone.
I wasn't going to share,
but....
after 5 Microgaming disconnects over the past hour, which is hardly "peak time" now that the US market is much reduced.
Believe it or not, it was Ladbrokes of all places.
I asked:-
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Dear Support,
I entered the scratchcard promotion yesterday by depositing 25 from
Neteller into the casino and playing more than 25 worth of games on
Tomb Raider.
Today, I have so far not received the scratchcard, and it has gone
10pm, long after they normally arrive.
Could you please investigate why this is?
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They "investigated" - and replied thus:-
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Dear Sir
Thank you for your e-mail.
I have taken a look at your account and can see that the scratch card
winnings went in to your account at 10:02:32 on 07/01/2008.
If we can be of any further assistance, please contact us again and we
will be more than happy to help you.
Yours sincerely,
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Naturally, of course they could be of further assistance, they could start by addressing the point I actually made, rather than the one they would like to do, the easy one of telling me there was no problem because the winnings from the PREVIOUS scratchcard had been credited, something I already knew when I played again for today's scratchcard.
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This, however, pales into insignificence when compared to what I got from what is probably the biggest oil company on the planet, SHELL!!!!!
Perhaps one day I will put it together for review in the attic, and challenge even the worst casino CS to outdo it
PS - I bet it will be resolved, and the scratchcard will end up being a non winner