Tips Thrills Casino

[wobble33]

had a promo today of 50% upto £50 havnt played there since i had my nice run although tried a few times in the week to do a deposit didnt work , nothing to do with casino though , i played again today very smooth ,had plently of gaming time & a nice bit of luck on that slot gonzo )

ive just had a cashout done within 15 mintues thats great thats up there with the best , i didnt ask live chat or support for a flush )

got the same e mail but it was 50% up to £100. well done though on your win.

 

[tinybettor]

Code didn't work for me for some reason so made a straight up deposit and still getting the constant annoyance of being logged out and put into freeplay. Any update on this?

 

[tinybettor]

This is getting beyond frustrating now. Apart from the session timeout errors, I'm now getting script errors where if you continue the browser will freeze and if you stop the script you cannot log in. And now with that gone I'm getting the Microgaming Error 0 just when I manage a bonus round on Playboy. Now I cannot even continue playing as this was my last deposit for the week and I'm not going to risk playing Netent and lose the balance for the hundredth time. To top that off, live chat is offline. Lets hope it's a four reels wild.

 

[Erik]

This is getting beyond frustrating now. Apart from the session timeout errors, I'm now getting script errors where if you continue the browser will freeze and if you stop the script you cannot log in. And now with that gone I'm getting the Microgaming Error 0 just when I manage a bonus round on Playboy. Now I cannot even continue playing as this was my last deposit for the week and I'm not going to risk playing Netent and lose the balance for the hundredth time. To top that off, live chat is offline. Lets hope it's a four reels wild.

View attachment 44848

View attachment 44849

Hi Tinybettor

Very sorry for the late response, Our tech team is still looking into it and i hope they will have a final answer soon. Does this happen everytime you play or just occasionally? Does it happen in all browsers?

Regards
Erik

 

[Anna123]

Anybody can tell me what is special with Thrills? I discovered it through this blog and I see that only the design is a bit special, the rest is pretty much the same as in the other millions of casinos.
How trustable and serious are they?

 

[Tirilej]

Anybody can tell me what is special with Thrills? I discovered it through this blog and I see that only the design is a bit special, the rest is pretty much the same as in the other millions of casinos.
How trustable and serious are they?

I believe the best answer to that is that you go back and read the whole thread.

I consider them as serious and I trust them.

 

[Erik]

Anybody can tell me what is special with Thrills? I discovered it through this blog and I see that only the design is a bit special, the rest is pretty much the same as in the other millions of casinos.
How trustable and serious are they?

Hi Anna123
We are licensed by the LGA (maltese gaming authority) and have gone through all their demands to be able to operate. We are established by people with many years experience in the industry and we will gladly answer any questions you might have about our operations. We have our own payment team and support as well as tech development. If there is anything I can do to show our trustworthiness please let me know.

Best Regards
Erik

 

[wobble33]

screen shot meaning winning screen shot )

just a quick update on payment not bad at all well under (24hours ) seems it has just landed in my account for neteller

not sure wether they can link the lobby so its easy to get around ,it kinda sends me dizzy sometimes although ive just started playing had no connection issues or big lags , support is nice & freindly so thumbs up for them )

hi

I withdrew early hours sunday morning "today" went on live chat, they cant flush it for me. and looks like I will have to wait until tomorrow to receive my winnings to neteller.
I do understand because its a £1.5k withdrawl, my first withdrawl with them, asked about docs but was told I will receive an e mail if they need them...

bit pi$$ed that they cant flush it, I thought flush ment that I cant reverse it? so I just wanted it flushed, so its now reversible if I don't receive it today

 

[aceking123]

hi

I withdrew early hours sunday morning "today" went on live chat, they cant flush it for me. and looks like I will have to wait until tomorrow to receive my winnings to neteller.
I do understand because its a £1.5k withdrawl, my first withdrawl with them, asked about docs but was told I will receive an e mail if they need them...

bit pi$$ed that they cant flush it, I thought flush ment that I cant reverse it? so I just wanted it flushed, so its now reversible if I don't receive it today

well done on your win , as for the flushing they dont do it , but after your first withdrawal they seem to be pretty quick so no need for a flush after that , ive had a couple more withdrawals all sent well within 12 hours ) so dont go spending it back wobble ! hold out for withdrawal to be paid)

 

[wobble33]

well done on your win , as for the flushing they dont do it , but after your first withdrawal they seem to be pretty quick so no need for a flush after that , ive had a couple more withdrawals all sent well within 12 hours ) so dont go spending it back wobble ! hold out for withdrawal to be paid)

mr jones

many thanks...prob will receive it tomorrow

 

[wobble33]

mr jones

many thanks...prob will receive it tomorrow

yup straight in my neteller account this morning. thanks thriils...

 

[Erik]

hi

I withdrew early hours sunday morning "today" went on live chat, they cant flush it for me. and looks like I will have to wait until tomorrow to receive my winnings to neteller.
I do understand because its a £1.5k withdrawl, my first withdrawl with them, asked about docs but was told I will receive an e mail if they need them...

bit pi$$ed that they cant flush it, I thought flush ment that I cant reverse it? so I just wanted it flushed, so its now reversible if I don't receive it today

Hi Wobble33

We don't have the capability to flush in the literal meaning of the word. What we do when a player ask to have his/her withdrawal flushed is that we process the withdrawal. The delay that can happen here if its your first withdrawal and we need you to provide us with the KYC documents.

Glad that it all got sorted for you though.

Regards
Erik

 

[wobble33]

Hi Wobble33

We don't have the capability to flush in the literal meaning of the word. What we do when a player ask to have his/her withdrawal flushed is that we process the withdrawal. The delay that can happen here if its your first withdrawal and we need you to provide us with the KYC documents.

Glad that it all got sorted for you though.

Regards
Erik

thanks erik for clearing this up. didn't need KYC docs, paid in prompt manner this morning

 

[ao3004]

Slow withdrawal

Hi guys...

did anyone else experience slow withdrawals from thrills recently??? ...

mine is now in pending since more than 24 hours and my account is verified and i made deposits/withdrawal (which were paid superfast) before.

 

[ao3004]

Hi guys...

did anyone else experience slow withdrawals from thrills recently??? ...

mine is now in pending since more than 24 hours and my account is verified and i made deposits/withdrawal (which were paid superfast) before.

been paid now... with the help of the rep erik... thanks

 

[Erik]

been paid now... with the help of the rep erik... thanks

Glad it got sorted buddy, and sorry for the delay

Regards
Erik

 

[dave1888]

Have nothing but praise for this casino brilliant live help, great promos and Fast withdrawal I got my £650 winnings really quick to my neteller ! With no hassle whatsoever!

 

[Lincolnuk]

Same as above, joined about 4 weeks ago made first depo had a fair amount of play on it, the waited till i got throu the spins promo, came close a few times on making withdrawel of them, returned this week didnt win but thought id go and verify and althou i had to resend some info this was all done in 20 min, got to say the live and CS as been top notch and speedy, havnt tested withdrawels out yet as not had anything to right home about but will be a returning player

 

[aceking123]

Same as above, joined about 4 weeks ago made first depo had a fair amount of play on it, the waited till i got throu the spins promo, came close a few times on making withdrawel of them, returned this week didnt win but thought id go and verify and althou i had to resend some info this was all done in 20 min, got to say the live and CS as been top notch and speedy, havnt tested withdrawels out yet as not had anything to right home about but will be a returning player

nice casino & set up withdrawals are pretty quick & nice rep

 

[spoton]

If you like good support, stay away from this site. The only kind of support they got online after business hours are a guy who can't do anything and tells you to wait for this and that department to come back to work.

 

[Tirilej]

If you like good support, stay away from this site. The only kind of support they got online after business hours are a guy who can't do anything and tells you to wait for this and that department to come back to work.

Depending on your problem that can happen. I know we want everything to always work perfect but it doesn't.
Is it really fair to judge the casino and their staff that fast? Was it really that serious?
Just asking

 

[spoton]

Depending on your problem that can happen. I know we want everything to always work perfect but it doesn't.
Is it really fair to judge the casino and their staff that fast? Was it really that serious?
Just asking

Yeah after talking to them again today, I think its fair. There are so many better sites out there. The support rep I talked to yesterday, suddenly worked in another department now, lol. What a bunch of liars.

 

[Tirilej]

Yeah after talking to them again today, I think its fair. There are so many better sites out there. The support rep I talked to yesterday, suddenly worked in another department now, lol. What a bunch of liars.

That's sad if they couldn't solve your problem. They should of course be able to do that.

Ok, I can't say you're wrong since I've only talked to the rep here. He was ok though. Nice and fair, and I still like the place

 

[Lincolnuk]

Truth be told on a good casino you should not need support to judge.

The reason i have rated them high is because the only time i needed support was when doing verification, played there plenty and never had to go to support so i hole them in high regards

 

[Erik]

If you like good support, stay away from this site. The only kind of support they got online after business hours are a guy who can't do anything and tells you to wait for this and that department to come back to work.

Hi Sponton
I am sorry to hear that you were having a bad support experience at our site. Could you please PM me the issue you had and also what the issue with the support rep. was and I will make sure it all gets sorted

Regards
Erik

 

[Lincolnuk]

Gonna bring this back up again.

As the CS team all gone on holiday. Netteller number in the box is wrong but cant change it.
Mailed a few times no responce of the past few days, Nobody seems to respond to Live help.

Oh well Guts have made a bit more out of the fact Thrills cant get there act together.

 

[Jasminebed]

First impressions are possibly the only impression a casino gets to make with a new or potential player.

I'm not a Thrills customer, so I can't speak from personal experience with their site or support.

If a casino gives their support reps authority to do such things as offer a comp, players are usually happier. It's okay to make it small or with a high WR or restrictions. It's the acknowledgement and commiseration for bad luck that matters in most cases.

Sure, the OP made a number of deposits in a short period of time. Isn't that the player you want? One that tries and tries again?

If I'm playing bonus free, I might make four $25 deposits instead of a $100 one, in case I don't need all four. Just like using the bill changer at the B&M to deposit $20s instead of a $100 bill into a slot machine.

People (and that includes your CSRs) stay longer in jobs that they feel they have decision making power in. Staff turnover can be a big cost to any business.

The casinos I play at that I rate highest for support have staff that generally stays a long time. Some I have been dealing with for quite a few years. All of them can say "tough luck, here's another chance", at least on occasion.

 

[brianmon]

I've got a problem with Thrills CS.

I sent them this email yesterday


Hi.
I was contemplating depositing today to take the star200 bonus.

But last time I made a deposit of £45, and a withdrawal of £400.
I noticed on my bank statement that I'd had almost 6% added to the deposit (£47.65) and almost 3.5% deducted from the withdrawal (£386.52)

I contacted your customer services via chat, and was told that these charges, totaling £16.13 were because my account had been debited and credited with Euro's rather than pounds. therefore the charges came from my bank for currency exchange commission.

Can you confirm if this is still the case. Do you only debit and credit in euros?

All the other casinos i deposit at. debit and credit my bank account with the currency i registered with them, i.e pounds


To which they replied

Thank you for contacting Thrills. I have forwarded this to our finance department so that they can have a look at the currency in your account. As soon as we hear back from them you will get a reply from us by email. Thank you for your patience.

Have a great weekend!
Aleksander


An then another email


If you want to make a new account with the right currency you can do that.

Best regards,

Kim

To which I replied

my account is already in the right currency GBP.
The point i raised was that I was told by your support staff that my bank account was debited and credited with Euros, not GBP, which cost me an exchange commission.


That was over 24 hours ago. and still no answer to my question. If I deposit and withdraw. will it be in my registered currency GBP or Euros, which will cost me in exchange commisions

 

[aceking123]

I've got a problem with Thrills CS.

I sent them this email yesterday


Hi.
I was contemplating depositing today to take the star200 bonus.

But last time I made a deposit of £45, and a withdrawal of £400.
I noticed on my bank statement that I'd had almost 6% added to the deposit (£47.65) and almost 3.5% deducted from the withdrawal (£386.52)

I contacted your customer services via chat, and was told that these charges, totaling £16.13 were because my account had been debited and credited with Euro's rather than pounds. therefore the charges came from my bank for currency exchange commission.

Can you confirm if this is still the case. Do you only debit and credit in euros?

All the other casinos i deposit at. debit and credit my bank account with the currency i registered with them, i.e pounds


To which they replied

Thank you for contacting Thrills. I have forwarded this to our finance department so that they can have a look at the currency in your account. As soon as we hear back from them you will get a reply from us by email. Thank you for your patience.

Have a great weekend!
Aleksander


An then another email


If you want to make a new account with the right currency you can do that.

Best regards,

Kim

To which I replied

my account is already in the right currency GBP.
The point i raised was that I was told by your support staff that my bank account was debited and credited with Euros, not GBP, which cost me an exchange commission.


That was over 24 hours ago. and still no answer to my question. If I deposit and withdraw. will it be in my registered currency GBP or Euros, which will cost me in exchange commisions

hi not sure but what i can say is i use e wallet in gbp & any withdrawals have been paid in gbp never any less .

 

[Jasminebed]

Not Thrills, but another accredited casino, I have had the same issue with currency conversion for my CAD account.

When I could deposit via Skrill, I paid and got paid CAD, but if I used my credit card, I was charged in euros and got dinged. Prior to January I pretty much only deposited if I had funds in Skrill. A recent deposit actually left me a tiny bit ahead when it settled because of change in rates, I guess big enough to make that 3% difference up.

I suspect it's the same at Thrills for you, so since another member seems to use ewallet in GBP without running into that issue.

 

[Erik]

Gonna bring this back up again.

As the CS team all gone on holiday. Netteller number in the box is wrong but cant change it.
Mailed a few times no responce of the past few days, Nobody seems to respond to Live help.

Oh well Guts have made a bit more out of the fact Thrills cant get there act together.

Hi Lincolnuk

Can you please PM me your username and I will followup on your issue.
Also during what times did you contact the live support?

Regards
Erik

 

[Erik]

I've got a problem with Thrills CS.

I sent them this email yesterday


Hi.
I was contemplating depositing today to take the star200 bonus.

But last time I made a deposit of £45, and a withdrawal of £400.
I noticed on my bank statement that I'd had almost 6% added to the deposit (£47.65) and almost 3.5% deducted from the withdrawal (£386.52)

I contacted your customer services via chat, and was told that these charges, totaling £16.13 were because my account had been debited and credited with Euro's rather than pounds. therefore the charges came from my bank for currency exchange commission.

Can you confirm if this is still the case. Do you only debit and credit in euros?

All the other casinos i deposit at. debit and credit my bank account with the currency i registered with them, i.e pounds


To which they replied

Thank you for contacting Thrills. I have forwarded this to our finance department so that they can have a look at the currency in your account. As soon as we hear back from them you will get a reply from us by email. Thank you for your patience.

Have a great weekend!
Aleksander


An then another email


If you want to make a new account with the right currency you can do that.

Best regards,

Kim

To which I replied

my account is already in the right currency GBP.
The point i raised was that I was told by your support staff that my bank account was debited and credited with Euros, not GBP, which cost me an exchange commission.


That was over 24 hours ago. and still no answer to my question. If I deposit and withdraw. will it be in my registered currency GBP or Euros, which will cost me in exchange commisions

Hi
This sounds a bit strange that you are suffering conversion costs when you are using GBP since we have our own GBP accounts so there should be no conversion costs on your transfers. Can you please PM me your Thrills username and I will check it out.

Regards
Erik

 

[Lincolnuk]

Hi Lincolnuk

Can you please PM me your username and I will followup on your issue.
Also during what times did you contact the live support?

Regards
Erik

Hi thanks for the response, It was all day friday and all day sat. They did get back to me in the end around yesterday everning so all sorted, They had to reset something as it had locked in some old payment details

Regards

 

[Erik]

Hi thanks for the response, It was all day friday and all day sat. They did get back to me in the end around yesterday everning so all sorted, They had to reset something as it had locked in some old payment details

Regards

Ok glad it got sorted out, to bad you had to wait so long though. I will have a chat with the support team to see what happend.

Best Regards
Erik

 

[knaggen]

big problem

hi erik have some issues with support and would be very happy if you could help me i have been verifyed at several casinos with no problem ,, have 1800 euro for withdraw to my neteller and sent them loads of documents but the can not clear me because my id was out of date by 2 weeks , now t&c say bla bla but for crying out loud,,, it is still me ! ,,, didnt notice it was out of date until the said so so now i have to wait 5 days for a new id and then wait more days for withdraw ,, ( if it is still there i could say ),, think it is pretty rediciules and sorry for all misspells but hape you understand
if you could do some magic i would be superhappy

regards knaggen
player id cartybanan

 

[brianmon]

Currency exchange problem has been sorted by Erik, and compensation added to my account. thank you

 

[Erik]

hi erik have some issues with support and would be very happy if you could help me i have been verifyed at several casinos with no problem ,, have 1800 euro for withdraw to my neteller and sent them loads of documents but the can not clear me because my id was out of date by 2 weeks , now t&c say bla bla but for crying out loud,,, it is still me ! ,,, didnt notice it was out of date until the said so so now i have to wait 5 days for a new id and then wait more days for withdraw ,, ( if it is still there i could say ),, think it is pretty rediciules and sorry for all misspells but hape you understand
if you could do some magic i would be superhappy

regards knaggen
player id cartybanan

Hi Knaggen

I tried writing you an PM but it didnt work so I will answer you on your registered E-mail if that is ok

Regards
Erik

 

[Persianprince]

NextGen slots at Thrills has ruin me

Hi there,

I would like you to know about my story about how Thrills casino has ruined me totally economically. Before I continue I want to make the statement that this is not a reply about moaning or crying but about righteousness.

I started off playing the latest NextGen slot Merlins Magic Respins with a bet off 1-2 euros. After 100-200 euros lost and no bonus whatsoever I started to raise the bets up to 3-4 euros. The payout was terrible bad and I thought to myself what the heck I'm just gonna max out the super bet off the special wild function to land a better win in the bonus round for a better payout and so I did. This bet was with 1 euro bet+5 on the extra bet line which placed the bet on 6 euro a spin.

Finally I reiceved the 3 cauldrons but no FREE SPINS was awarded at all! I got super confused about this and read the rules of the game over and over but there was no information that 3 cauldrons on a super bet+5 wouldn't pay any free spins.

I thought to myself "Oh well maybe it's just a glitch" and started to play more to hit the cauldrons again. So I did a second time; NO FREESPINS. A third time: No freespins given!

At this point I had blew about 2000 euros on this game and then switched to Merlins Millions Superbet instead where I had no luck. I continued to play on Irish Eyes 2 with 2,5-10 euros bets with no luck either. The RTP was incredibelly lame and after 3 days of playing I had probably done over 5000 spins at the NextGen slots and lost in total a 4000 euros.

I have played NetEnt, MicroGaming, PlayTech slots for years without any of this experience of a such RTP and I actually got scammed om the Merlins Magic Respin slot.

I contacted NextGen of this bug and also asked about the RTP.
I contacted Thrills casino about the RTP of these games which should be around 95% according to the most sites but I haven't received an answer. Over 5000 spins playing 3 days straight with a total payout of 10x bet on the latest freespins is ridiculous. And now on the other hand I'm broke too so I'm left alone chanceless against a non-working product.

This needs a serious investigation and I want to claim a total refund of the bets placed on Merlins Magic Respins as the game is faulty.
I saw a different thread about a similar thing but with the 3 orbs on Merlins Millions where a free spin wasn't launched because of bad server connection however this wasn't the case here. It said clearly with the graphic motions and textures that the 3 cauldrons were hit but it didnt launch anything.

After the failure of using the maxed 5+ superbet I lowered it to 4+ and here whenever I got the 3 cauldrons the free spins would launch.

Is there anyone here that has any responsibility on behalf of NextGen that can clear this one up for me?

And another question to the dear gamblers here that has good experience with NextGen. Is the RTP serversided as MG and NetEnt or is it solely based on something else that I don't quite understand at all because the payout is just getting worse the more I wage. What I mean is that if you spend 100 euros on IR your RTP will be higher on TSII or Twisted Circus becausw they're all connected. I've probably waged around 50-100k euros over a week where the closest RTP I came to was roughly 30%. And you dont settle with winning back 1000 euros when 3000 already has been lost.

I appreciate any kind of help I can get from anyone here as I'm about to go down and I feel tricked as I've been spending over 2000 euros on a game that doesn't pays out its features.

Thank you for any support or response!

// Aram

 

[onkel]

Aram - your story seems a bit weird. 50-100k wagered with 30% RTP would mean a €15-30k loss, yet you only lost 3-4k? If you wagered 100k then your expectation is to lose 5k, so if that's the case you are actually "ahead".

 

[Persianprince]

Aram - your story seems a bit weird. 50-100k wagered with 30% RTP would mean a €15-30k loss, yet you only lost 3-4k? If you wagered 100k then your expectation is to lose 5k, so if that's the case you are actually "ahead".

Hi,

Yes you are right. I mixed up the numbers (thinking in swedish krones instead) my bad. I mean atleast 5-10k euros but probably even more then that. I've deposited roughly 4000 euros and spinned thousands of spins but the highest RTP has been winning back roughly 30% of my initial deposits.

 

[whodatrec]

Some casinos seam to have very poor payouts. My gut feeling is that the more promos,comps and so on the casinos offer the lower the RTP.

What didd you mean by RTP accross MG games being connected? So this explains why when one slot goes dead it all goes dead?

 

[onkel]

Slots from major providers are _not_ connected.

Also, games from Netent, MG, Playtech, and most other major providers all have the exact same RTP regardless of which casino you play at. I know it doesn't feel this way, but it's the way it is.

You have good days/weeks/months and you have bad days/weeks/months at all casinos. If you play 5 million spins at a casino you consider to be "good" and then do the same at one you consider "bad", you'll see that you will come out with pretty much the same result - it's just that it's a very expensive way to get convinced

 

[whodatrec]

Yes but it just feels like i have unusually bad luck at some places compared to others. Certain casinos i cannot win at all. Even with thousands in deposits. RTP might be 97% over time but that does not mean you will be in a position to WD at any point....

When it comes to MG slots it seams its extremly bad luck on all casinos.

Their 243 slots are just horrible.. Very fun to play but i have never, ever had my balance exeed 1000 euros playing MG slots on bets from 0.90 to 3 euros.

 

[Persianprince]

By playing a greater amounts of spins at any kind of casino I have always reached the RTP the last 4 years of gambling where I probably have waged just like many of you others; hundredthousands of euros. To play at a casino where the RTP is almost as low as 20-30% over thousands of spins is just ridicolous and Thrills didn't reply back to me about the RTP either.

This is another thing though where we players can't officially complain or demand anything from a casino, BUT when I put 2000 euros into a slot which is breaking it's own rules by not giving me a feature 3 times when placing the max bet I'll have to take a stand and that's what this post is about.

Is there anyone here that is educated within the legislation of slots which doesn't do what they're promised to?

An example: You put 1000 euros into a slot and finally hits a random jackpot, however it doesn't yield you any money. It the game rules it states that you should have reiceved the jackpot. Wouldn't you be entitled to a refund? It's quite obvious to me.

When I hit 3 cauldrons for the 3rd time without any feature and then checked if it would launch properly when using a 4+ superbet instead of a 5+ and it did launch my jaw dropped and I felt scammed. Gettings free spins with the max 5+ bet on Merlins Magic Respins is the absolute best way to actually win anything as the game is based on stacked wilds that yields respins. However, this was through my session frankly not possible at all which messes up the RTP and it makes the whole game and NextGen untrusted.

I certainly hope that either Thrills or NextGen will take a stand in this case to do something because in my point of view it's intolerable and I'm sure that anyone that knows the feeling of hitting free spins on a high bet understands me completly.

// Aram

 

[PaaskeDenmark]

Try 1 million spins and I bet you that you will have around 90% of your stakes back

I could come with a long post now but will refrain from doing so. Slots are slots.......

 

[Persianprince]

No answer

I still haven't received an answer from Thrills support. How long time is this suppose to take?

Does anyone here have some tips on how to proceed with the issue about that Merlins Magic Respins isn't working as intended and that I've basically been scammed?

Any help would be great from you

Thanks,

// Aram

 

[miksaxxx]

Hi

Try send private message to Erik https://www.casinomeister.com/forums/members/34596/ or Bruno : https://www.casinomeister.com/forums/members/35009/

They fix problem very fast, if there is problem..

 

[Persianprince]

Try send private message to Erik https://www.casinomeister.com/forums/members/34596/ or Bruno : https://www.casinomeister.com/forums/members/35009/

They fix problem very fast, if there is problem..

Thanks!

I've sent both a PM and awaiting a reply. If a game doesn't pay out its features it's definitely a problem. Especially on a max bet.

// Aram

 

[Erik]

I still haven't received an answer from Thrills support. How long time is this suppose to take?

Does anyone here have some tips on how to proceed with the issue about that Merlins Magic Respins isn't working as intended and that I've basically been scammed?

Any help would be great from you

Thanks,

// Aram

Hi

I have sent a reply through PM now buddy

Regards
Erik

 

[Erik]

Regarding Payout and Variance

Hi

Just wanted to give a little bit of info regarding how the payout % work for our slotmachines.

We work with several different software providers such as NetEnt, MG, NYX etc. The suppliers build the games and we offer them at our website. In this partnership we have at no point any access or ability to affect the mechanics of the games, we get a turnkey solution so to speak to offer at our site. All of the games we offer come with a pre-built theoretical payout % that we cannot alter. However just because two machines have the same payout % does not mean they "behave" the same way, the variance can be very different between different machines. Some slot machines are High variance, meaning that you will not win often but when you do you will usually win bigger, ie Dead or Alive, and some are low variance where you will win smaller amounts more often, ie Blood Suckers.

Another aspect that also is important to understand is that the game mechanics and payout percentages are in no way connected to what promotions we offer. You will have the same payout % if you play with bonus money as if you play with real money.

If anyone has anymore questions or want any more information please feel free to send me a PM and ask away,

Best Regards
Erik