Erik?
Can you clarify this? At another place (an affiliate page) I read (D+B) x30.
Tips Thrills Casino
- Thread starter Dagobert
- Start date
Erik?
Can you clarify this? At another place (an affiliate page) I read (D+B) x30.
It has never been 30 D+B as far as I know.
It is 50 x bonus for players from Norway, Finland and Sweden and 60 x bonus for international players.
Welcome bonus free spins are wager free for both Scandinavian players and international players.
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hi
Sorry it was me who wasnt clear in my previous post, the bonus is 50X for SE/NO/FI players, for other markets it is 60x.
Regards Erik
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hi Tinybettoer
What bonus code did you used on deposit? Also please PM me your username so i can take a look at it.
Also no worries regarding them setting up a bonus at a later stage if you do not want to. We can give you your bonus on your next deposit after youhave cashed out your winning if you want.
Regarding the tech issues we are working on it and I know how frustrating it can be. Most of the game related issues are with our Platform provider which makes it harder for our own tech team to sort it out. But the buggs that are on our end we are getting sorted as fast as we can.
Regards
Erik
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Erik?
Can you clarify this? At another place (an affiliate page) I read (D+B) x30.
Hi
It is 50x for players from SE/NO/FI and 60x for international players. All the freespins are the same for players from all countries.
Also please PM me the affiliate page where it states 30x D+B and I will have them correct their info.
Regards
Erik
- Joined
- Sep 23, 2012
- Location
- Australia
Thanks for the prompt response Erik but the issue has been resolved after a quick email to support.
. Also it looks like I didn't need to use that bonus as I managed to have a decent run, enough for a small withdrawal. It's great that you can cancel the bonus anytime, really nice feature. Unfortunately I had to stop playing for a while as the session expired error was getting a bit annoying. Hopefully it will be fixed in due time as everything else is pretty good. Now I'm just awaiting for my docs to be verified and awaiting my first cashout!
- Joined
- Jan 22, 2013
- Location
- Larnaca, Cyprus, Cyprus
Erik,
Do you know if EM is aware of the bug where winning spins take 0.5-1s longer before the reel stops vs losing spins, and if they are working on it? I've played on almost all EM casinos using probably 10 different computers / internet connections, and the problem is always there. I've complained to other operators about this and they always say it's just on my end, but in that case I must run worse with computers/connections than I do on slots
Do you know if EM is aware of the bug where winning spins take 0.5-1s longer before the reel stops vs losing spins, and if they are working on it? I've played on almost all EM casinos using probably 10 different computers / internet connections, and the problem is always there. I've complained to other operators about this and they always say it's just on my end, but in that case I must run worse with computers/connections than I do on slots
- Joined
- Jun 20, 2001
I had a go at thrills.
Had a reasonable amount of play time.
However, the delays from pressing to spin to reels stopping is unacceptable. So is the time taken to download the games. I tried a few different game providers, and some were worse than others.
If 32Red could find a way to incorporate other providers into their Viper client, I would be there 100% of the time. I'm getting bored of the MGS download games, but at least they load up fast and don't lag all the time.
Had a reasonable amount of play time.
However, the delays from pressing to spin to reels stopping is unacceptable. So is the time taken to download the games. I tried a few different game providers, and some were worse than others.
If 32Red could find a way to incorporate other providers into their Viper client, I would be there 100% of the time. I'm getting bored of the MGS download games, but at least they load up fast and don't lag all the time.
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
I presume from your posts that you are representing Thrills Casino?
If so, could you please indicate this, either in your profile description or your signature panel.
(Please see this thread: https://www.casinomeister.com/forums/threads/can-reps-please-be-made-to-identify-themselves.58241/)
Thanks,
KK
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Erik,
Do you know if EM is aware of the bug where winning spins take 0.5-1s longer before the reel stops vs losing spins, and if they are working on it? I've played on almost all EM casinos using probably 10 different computers / internet connections, and the problem is always there. I've complained to other operators about this and they always say it's just on my end, but in that case I must run worse with computers/connections than I do on slots
Hi
I Assume they are since we have reported it to them, I have however contacted them about it to see if I can get a scope of it and if there is any progress regarding it being fixed in the near future.
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hi
Thanks for the feedback and I agree with what you are saying.
I have updated my signature and the about me section on the account.
Regards
Erik
- Joined
- May 22, 2013
- Location
- Cumbria
If the WR is 60x bonus only. Does this mean that the WR is only being contributed to IF you've used all your 'real' cash and you're actually playing with the bonus money?
If so, then it's not as good a deal as 30x D+B , where you'd deposit 100 for example, receive 100 bonus, and from your very first wager you're playing through the WR. So if you were unlucky enough to lose 100. you could already be halfway through the WR (or at least part way through), meaning 100 left with 30x WR remaining - 3000
60x bonus only could mean you wouldn't even start contributing to the WR until you'd lost that first 100. leaving 100 left to play with 60x WR remaining - 6000
If so, then it's not as good a deal as 30x D+B , where you'd deposit 100 for example, receive 100 bonus, and from your very first wager you're playing through the WR. So if you were unlucky enough to lose 100. you could already be halfway through the WR (or at least part way through), meaning 100 left with 30x WR remaining - 3000
60x bonus only could mean you wouldn't even start contributing to the WR until you'd lost that first 100. leaving 100 left to play with 60x WR remaining - 6000
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hi
The wagering starts from first bet placed, we dont sepperate bonus money or real money when it comes to meeting wagering requierments. All bets are treated equal.
Regards
Erik
- Joined
- May 22, 2012
I opened a Thrills account the other day (dunover) and two horrid problems. Firstly, the Quickfire winning slow spins ruined my experience totally. I just wanted to either get a lucky win and cashout or lose quickly and leave, On TS11 spin after spin knowing I was going to lose as the reels stopped 'too fast'. I tried BDBA and when you get the 'heartstopper' of 2 scatters dropping in and then the remaining reels spin slower to keep the suspense up, I already knew that I was getting paid 2x stake for only two scatters as the reels had spun slowly beforehand - on BDBA 3 or more triggering scatters pay nothing so could only come in on a 'fast' spin unless in conjunction with another paying line like 3 10's. Ironically, on a 'fast' spin I knew that if I hit two scatters on reels 2 and 4 say, I would definitely get the third on reel 5 as the fast spin meant I couldn't be paid for only 2 scatters which would give a 2 x stake win. Very bad.
Secondly the layout is awful. I found that the account details are hidden behind a great big 'deposit now' popup which had a little scroll-out button hidden on the left of it. Very annoying. You see the account details hidden behind so you automatically close the deposit box on the 'x' on the top right which then removes the hidden account button/box with it. Grrrr.... You simply cannot access anything with a game open.
I was so p"ssed-off that I blew my remaining balance on Wild Rockets at higher stakes and closed the account. Never again.
- Joined
- May 22, 2013
- Location
- Cumbria
Thanks for clarifying that.
If that's the case I'll be signing up
So, it is actually 30xD+B. where as 60xB makes it sound like they are differentiated against.
If that's the case I'll be signing up
So, it is actually 30xD+B. where as 60xB makes it sound like they are differentiated against.
- Joined
- May 22, 2013
- Location
- Cumbria
I opened a Thrills account the other day (dunover) and two horrid problems. Firstly, the Quickfire winning slow spins ruined my experience totally. I just wanted to either get a lucky win and cashout or lose quickly and leave, On TS11 spin after spin knowing I was going to lose as the reels stopped 'too fast'. I tried BDBA and when you get the 'heartstopper' of 2 scatters dropping in and then the remaining reels spin slower to keep the suspense up, I already knew that I was getting paid 2x stake for only two scatters as the reels had spun slowly beforehand - on BDBA 3 or more triggering scatters pay nothing so could only come in on a 'fast' spin unless in conjunction with another paying line like 3 10's. Ironically, on a 'fast' spin I knew that if I hit two scatters on reels 2 and 4 say, I would definitely get the third on reel 5 as the fast spin meant I couldn't be paid for only 2 scatters which would give a 2 x stake win. Very bad.
Secondly the layout is awful. I found that the account details are hidden behind a great big 'deposit now' popup which had a little scroll-out button hidden on the left of it. Very annoying. You see the account details hidden behind so you automatically close the deposit box on the 'x' on the top right which then removes the hidden account button/box with it. Grrrr.... You simply cannot access anything with a game open.
I was so p"ssed-off that I blew my remaining balance on Wild Rockets at higher stakes and closed the account. Never again.
TOTALLY AGREE.
It's even worse when you see a wild drop on the first reel or 2 scatters on reels 1 and 2, and know it's going to amount to absolutely ZERO
I wish I'd noticed your post before making my first deposit.
But I now can't see any reason to make a second deposit
- Joined
- Jan 22, 2013
- Location
- Larnaca, Cyprus, Cyprus
This is exactly the bug I'm talking about earlier in this thread. It happens at all EM-powered casinos with all providers that I play (MGS, NetEnt, Novomatic, IGT). Some casinos have it more than others though, for example, I noticed it a bit less at GUTS vs NextCasino.
- Joined
- May 22, 2013
- Location
- Cumbria
I've just had a £10 win on TSII, and although i wasn't watching my balance carefully, I'd swear it wasn't added on. But can't see any links for playcheck or anything
- Joined
- May 22, 2013
- Location
- Cumbria
THIS IS HAPPENING REPEATEDLY ON IR NOW.
If you get a decent sized win, and happen to press the spin button before the win has been 'counted up' in the win window. The win doesn't get added onto your balance. the smaller wins don't matter as they're 'counted up' so quickly. there doesn't seem to be an option to view game history (only deposit and withdrawal history). So i can't even check to see if the win has been logged or not.
If you get a decent sized win, and happen to press the spin button before the win has been 'counted up' in the win window. The win doesn't get added onto your balance. the smaller wins don't matter as they're 'counted up' so quickly. there doesn't seem to be an option to view game history (only deposit and withdrawal history). So i can't even check to see if the win has been logged or not.
- Joined
- Jan 22, 2013
- Location
- Larnaca, Cyprus, Cyprus
This bug happens relatively frequently too, usually the wins are added on either the next spin or within 10 minutes. INSANELY annoying though. EM really needs to get their act together, tbh I was quite disappointed when I learned that Thrills would be using them, as I had looked forward to their launch.
- Joined
- Sep 23, 2012
- Location
- Australia
Apart from the laggy games, I'm just really fed up with having to relog in every 10 minutes. This is the only EveryMatrix site that it happens on.
- Joined
- Jun 20, 2001
Just a heads up re: Free Spins
I signed up and took the SUB a few days ago, and left the 50 free spins for later.
Went to play them tonight and they were gone.
Live chat told me they expire after 3 days, but the terms don't mention any expiry in the mailer or the website.
The only relevant terms was this:
Anyway, the rep organised for my 50 free spins to be credited tomorrow, so kudos to them for that. I just hope the terms are updated at some point to prevent this happening to someone else.
I signed up and took the SUB a few days ago, and left the 50 free spins for later.
Went to play them tonight and they were gone.
Live chat told me they expire after 3 days, but the terms don't mention any expiry in the mailer or the website.
The only relevant terms was this:
Anyway, the rep organised for my 50 free spins to be credited tomorrow, so kudos to them for that. I just hope the terms are updated at some point to prevent this happening to someone else.
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hi
I will make sure we update the t/C to include this, also for players that forget/chose not to user their free spins because of this will ofcourse still be entitled to them and just need to ask support to credit them.
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hi
Our tech team is looking into this, it would be great if you could PM me what computer and browser you are using
Regards
Erik
- Joined
- Feb 22, 2013
- Location
- United Kingdom
was getting alot of logouts last night also, with a popup error message saying something along the lines of error state -1, when refreshing the game (f5) you would appear still logged in at the top, but the game would load into freeplay mode, when you totally reloaded the webpage from a fresh browser it was clear that you weren't logged in (and the fact a simple page refresh was taking you to freeplay mode). Happened about 5-6 times last night before i bust out 
was playing doa in auto spin mode for most of the session if thats any help.
Google Chrome - Version 31.0.1650.63 m
Ancient dell laptop
apart from that i really like thrills, its a great new addition to play at.
was playing doa in auto spin mode for most of the session if thats any help.
Google Chrome - Version 31.0.1650.63 m
Ancient dell laptop
apart from that i really like thrills, its a great new addition to play at.
- Joined
- Nov 7, 2012
- Location
- Stockholm
The site is not working correctly when i use Chrome, but on Explorer it works fine.
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
- Joined
- Jun 20, 2001
Just a follow up to the above post.
Made a coffee, grabbed some shortbread, and settled down to play my free (well paid for really) spin on Starburst as promised.
No spins.
Well I already gave them a chance. I think if something simple like crediting free spins is an issue, then goodness knows what's going to happen if something serious occurs.
Since I'm no longer in the forgiving mood....there is absolutely NO mention on ANY part of the website NOR the welcome bonus email about free spins expiring AT ALL....let alone in 3 days. I'm a stickler for terms, and since I insist on adhering to them, I expect the other party to as well. If there is NO terms about expiry, then there is NO expiry.
- Joined
- Mar 27, 2012
- Location
- Ireland
Just a follow up to the above post.
Made a coffee, grabbed some shortbread, and settled down to play my free (well paid for really) spin on Starburst as promised.
No spins.
Well I already gave them a chance. I think if something simple like crediting free spins is an issue, then goodness knows what's going to happen if something serious occurs.
Since I'm no longer in the forgiving mood....there is absolutely NO mention on ANY part of the website NOR the welcome bonus email about free spins expiring AT ALL....let alone in 3 days. I'm a stickler for terms, and since I insist on adhering to them, I expect the other party to as well. If there is NO terms about expiry, then there is NO expiry.
In my experience, at Netent casinos live chat can manually credit free spins, which will become active next time the system refreshes.
It can take anything between 5 minutes to one hour, as far as I know. Even when they state it is 11 am the following day.
- Joined
- Jun 20, 2001
Unfortunately, I was told I would have them by Saturday night.
It is now Sunday night.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
I checked the free play mode (MGS games), and every few minutes, everything just freezes, and most times it doesn't unfreeze unless I close the browser and start over. This is why I still play the "dinosaur" download MGS casinos. This would be intolerable if I were playing for real, especially as the other known problem is the games randomly switching back to demo mode without notification or cause, and players getting a decent hit only to be told they were not in real mode.
I don't need a free chip to "test the software", free play has already shown me that it is prone to repeated freezing and disconnection, so it's back to the download. This is presumably a problem with this particular platform and/or the Quickfire system, not just Thrills casino.
I don't need a free chip to "test the software", free play has already shown me that it is prone to repeated freezing and disconnection, so it's back to the download. This is presumably a problem with this particular platform and/or the Quickfire system, not just Thrills casino.
- Joined
- May 22, 2012
I think the problem is as you say with QF but only manifests itself in casinos which have servers of a certain capacity. Like I said, on Videoslots all softwares run smoothly and I don't get these issues - even the sh!t-awful QF habit of 'showing' the slow- winning spin in advance is barely noticeable on Videoslots. Maybe it affects the biggest sites with most players online simultaneously worse than the quieter ones. Whichever, I'm with you on the dinosaur downloads here, because the QF slow-winning spin is NOT present on them. This problem has just got to be addressed by Quickfire because it really detracts from the slot experience.
- Joined
- May 22, 2012
Well, when you get them tell CS that 'Dunover' has donated his 50 St*rb*rst spins to you too, from his account which he closed in disgust at the awful QF win-spin lag before they were credited to him.....
- Joined
- Nov 7, 2012
- Location
- Stockholm
When i click on the game link (on the top of the page), nothing happens, or its just really slow & loads empty slot symbols at first until a while later they show as normal.
In Explorer they load directly & with no problems.
Yeah - I have noticed the same thing (I only use Chrome).
I usually need to reload the site 2-3 times before it loads correctly.
Definitely something they should look into.
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hey Guys
First of all thank you for taking the time to send us this feedback, we have seen this issue pop up recently and our tech team is working on fixing it. As of know it seems to be isolated to Chrome, but if anyone sees it in another Browser please let me know.
Regards Erik
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
- Joined
- Jun 20, 2001
I would like to give Erik some kudos for being a most polite and professional rep in my private dealings with him.
He resolved my issue, and it reiterates to me just how important it is to contact the CM rep, and exercise some patience. It's amazing what can be achieved when the correct processes are followed.
He resolved my issue, and it reiterates to me just how important it is to contact the CM rep, and exercise some patience. It's amazing what can be achieved when the correct processes are followed.
Instant Cashout!
I just wanted to give Kudos to Thrills, esspecially to their customer service.
I joined them yesterday and took the welcome bonus,had a couple of good hits and was able to manage the quite high wr.
Today I was talking to livesupport about their withdrawal times if docs would be necessary etc., the chat agent told me they wouldnt need no docs if i cashout back to my skrill, i should tell him once i want to cashout and he´ll approve it instantly.
I kept on palying a little,requested my withdrawal then went to livesupport again and the agent payed it into my skrill instantly.
So overall this was the fastest and easiest (no docs needed) cashout i ever experienced. Very much appreciated!
I really liked the way how they try to get things done, esspecially their support, was also very funny by the way. They have a quite high wagering on their bonuses (60times for me) but their freespin winnings come wager free, which is nice, had some technical issues with the "myaccount" section yesterday but overall if they get their tech issues resolved and maybe promotions recalculated i think thrills can become a very good casino.
Just wanted to share my positive experience,
cheers
coxwel
I just wanted to give Kudos to Thrills, esspecially to their customer service.
I joined them yesterday and took the welcome bonus,had a couple of good hits and was able to manage the quite high wr.
Today I was talking to livesupport about their withdrawal times if docs would be necessary etc., the chat agent told me they wouldnt need no docs if i cashout back to my skrill, i should tell him once i want to cashout and he´ll approve it instantly.
I kept on palying a little,requested my withdrawal then went to livesupport again and the agent payed it into my skrill instantly.
So overall this was the fastest and easiest (no docs needed) cashout i ever experienced. Very much appreciated!
I really liked the way how they try to get things done, esspecially their support, was also very funny by the way
. They have a quite high wagering on their bonuses (60times for me) but their freespin winnings come wager free, which is nice, had some technical issues with the "myaccount" section yesterday but overall if they get their tech issues resolved and maybe promotions recalculated i think thrills can become a very good casino.Just wanted to share my positive experience,
cheers
coxwel
- Joined
- Mar 4, 2008
- Location
- uk
I just wanted to give Kudos to Thrills, esspecially to their customer service.
I joined them yesterday and took the welcome bonus,had a couple of good hits and was able to manage the quite high wr.
Today I was talking to livesupport about their withdrawal times if docs would be necessary etc., the chat agent told me they wouldnt need no docs if i cashout back to my skrill, i should tell him once i want to cashout and he´ll approve it instantly.
I kept on palying a little,requested my withdrawal then went to livesupport again and the agent payed it into my skrill instantly.
So overall this was the fastest and easiest (no docs needed) cashout i ever experienced. Very much appreciated!
I really liked the way how they try to get things done, esspecially their support, was also very funny by the way
Just wanted to share my positive experience,
cheers
coxwel
interesting as i made a withdrawal last night docs are in before a while ago, ive been told it will be done on monday to neteller i didnt think there was any difference from skrill ? so i shall update when i get paid & upload screen shot )
normally there should be no difference for skrill and neteller. maybe i was just lucky to been talking to the right chat agent, his name was Rickard. he was very nice and solved everything in the most uncomplicated way. he told me that once i like to acshout i should ask for him in chat and he will handle it right away. maybe you can ask for him to speed things up. and what do you mean by upload screenshot?
cheers
coxwel
- Joined
- Mar 4, 2008
- Location
- uk
screen shot meaning winning screen shot )
just a quick update on payment not bad at all well under (24hours ) seems it has just landed in my account for neteller
not sure wether they can link the lobby so its easy to get around ,it kinda sends me dizzy sometimes although ive just started playing had no connection issues or big lags , support is nice & freindly so thumbs up for them )
i see ;9
nice you got paid thatquickly, and that on a sunday.
yes i also think they should do the lobby thing better, you cannot just close a game and get back to the point in the menu where you was before. a lobby that remembers last choice would be great, connection or lagging issues i also havent experienced.
but seems they dont offer any promotionsafter the welcome bonus?
cheers
coxwel
nice you got paid thatquickly, and that on a sunday.
yes i also think they should do the lobby thing better, you cannot just close a game and get back to the point in the menu where you was before. a lobby that remembers last choice would be great, connection or lagging issues i also havent experienced.
but seems they dont offer any promotionsafter the welcome bonus?
cheers
coxwel
- Joined
- Mar 4, 2008
- Location
- uk
im not sure to be honest about the promos as ive just made a few straight deposits , but i did get a e mail for a promo on star burst deposit 30 quid get 50 free spins or deposit 50 & get 120 spins no wagering on free spins
but going back to the lobby it does need a look into maybe rep can pass this on)
- Joined
- Nov 27, 2013
- Location
- Tel Aviv
Hi
Glad to hear that you got your withdrawals sorted quickly,
Regarding the lobby navigation function the feedback is taken and I will send it right over to the UX team.
When it comes to promotions, the welcome package is for the first 2 deposits, besides that we constantly send out different campaigns, like the one mentioned above. We are trying to have a few of these every month, with slight variations between markets etc.
Also if you have any suggestions of a promo you would like to have, please PM them to me and I will try get them live
Regards
Erik
- Joined
- May 29, 2004
- Location
- England
Erik,
Do you know if EM is aware of the bug where winning spins take 0.5-1s longer before the reel stops vs losing spins, and if they are working on it? I've played on almost all EM casinos using probably 10 different computers / internet connections, and the problem is always there. I've complained to other operators about this and they always say it's just on my end, but in that case I must run worse with computers/connections than I do on slots
Just to clarify, this bug with slower winning spins is a Quickfire bug, not an EveryMatrix issue. It happens on all Quickfire casinos and is more pronounced on some (presumably server-dependent as someone suggested).
- Joined
- Sep 28, 2010
- Location
- romania
No wellcome bonus for Romania..I saw after I made first deposit...Anyway i lost my balance in minutes..playing on minim bet 1 play'n-go, 2 netent and 1 microgaming slot..no playtime..everything seems to be tight..or probably I was unlucky..Anyway not my favourite Netent casino to play..no bonuses for my country, no playtime..
- Joined
- May 22, 2012
Yes, it is and I remember saying it. It occurs on ALL Quickfire sites, but on ones with good server capacity like Videoslots you have to look for it, whereas on busier sites it's unmissable even to the inexperienced. Quickfire really need to listen to feedback on this problem, as it seriously pees a lot of players off.
- Joined
- Mar 4, 2008
- Location
- uk
had a promo today of 50% upto £50 havnt played there since i had my nice run although tried a few times in the week to do a deposit didnt work , nothing to do with casino though , i played again today very smooth ,had plently of gaming time & a nice bit of luck on that slot gonzo )
ive just had a cashout done within 15 mintues thats great thats up there with the best , i didnt ask live chat or support for a flush )
ive just had a cashout done within 15 mintues thats great thats up there with the best , i didnt ask live chat or support for a flush )
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