Thrills Casino New Design

[spintee]

Usually around the 10-12 hours mark IIRC (been a while )

Always say I will share positive and negative feedback alike so fair is fair.

Been moaning last couple of sessions about constant errors but just finished a session which ran pretty darn smoothly.

Not one disconnection only the odd laggy spin (1 in 50?)

Pity it was another visit to the Ice Age otherwise I may have actually enjoyed it

I will 2nd that, I give them a chance and took the 100%, up and down but finally busted, Not one error

 

[goatwack]

Thanks!

Must.. NOT.. reverse..

Wait, what........how much is your withdrawal?

To be really sure, if it's a decent amount, just inform someone you know, like a partner or relative. That way you'd be too ashamed to tell them that you spent the money.

 

[itsover2014]

Wait, what........how much is your withdrawal?

To be really sure, if it's a decent amount, just inform someone you know, like a partner or relative. That way you'd be too ashamed to tell them that you spent the money.

Couple hundred quid, but was the last of my budget for the week for gambling, so need to just keep watching the euros to distract me!

I'll make sure I don't, especially as I just got through to live chat who told me 'withdrawals are subject to lengthy delays this weekend so it will be processed sometime later tomorrow most probably'

I will just keep myself busy

 

[TimBrad]

Works smoothly.

Works very well for me. Not a single error. Previous version worked as well. Really good casino imo.

 

[itsover2014]

Still my withdrawal is not processed..

 

[curremon]

Didint want to open new thread about this...

I think they have most professional support staff

"voitot ja häviöt arpoo satunnaisgeneraattori, eikä ole minkäänlaista ''palautusprosenttia ''
Koska kaikki on sattumanvaraista."

"Wins and losses are raffled by random number generator, there is no such a thing as "The payouts percentage", because everything is random"


What ??? o.O

 

[brianmon]

Didint want to open new thread about this...

I think they have most professional support staff

"voitot ja häviöt arpoo satunnaisgeneraattori, eikä ole minkäänlaista ''palautusprosenttia ''
Koska kaikki on sattumanvaraista."

"Wins and losses are raffled by random number generator, there is no such a thing as "The payouts percentage", because everything is random"


What ??? o.O

Even better if you put the phrase through Google translate

Gains and losses are randomly selects a random generator, and there is no '' payout percentage ''
Since everything is haphazard

Haphazard, lol

 

[Tirilej]

Didint want to open new thread about this...

I think they have most professional support staff

"voitot ja häviöt arpoo satunnaisgeneraattori, eikä ole minkäänlaista ''palautusprosenttia ''
Koska kaikki on sattumanvaraista."

"Wins and losses are raffled by random number generator, there is no such a thing as "The payouts percentage", because everything is random"


What ??? o.O

I thanked your post because it was funny

Still I feel sad for those in support everywhere. It's not that easy and it's a lot to learn.
We can't expect those in support to know all about RTP and how everything works. I'm sure it's great if they get someone who knows that stuff, but there are a lot of casinos out there and most customers have no clue either.

Especially summer time when they need extra staff.
Be nice to support. They are young, maybe have a hung over after that beach party yesterday or simply arrived the day before and are in shock

 

[brianmon]

We can't expect those in support to know all about RTP and how everything works. I'm sure it's great if they get someone who knows that stuff

Aren't basic things like RTP, something support SHOULD know about?

The whole point of support is to help customers. If they don't know what they're talking about, how are they going to be able to help??

It just shows a lack of training on the part of the company

 

[Tirilej]

Aren't basic things like RTP, something support SHOULD know about?

The whole point of support is to help customers. If they don't know what they're talking about, how are they going to be able to help??

It just shows a lack of training on the part of the company

You are of course right!

 

[Erik]

Hi Everyone


Sorry for the AFK, I was at the AAC last week and just got back in the office.

Super sorry to read about the lag issues some of you have been experiencing, hopefully they will soon be a thing of the past. The site should be running at full speed and super smoothly now, if not please PM me your username and I will have a look what i can do for you.

Regards
Erik

 

[spintee]

Hi Everyone


Sorry for the AFK, I was at the AAC last week and just got back in the office.

Super sorry to read about the lag issues some of you have been experiencing, hopefully they will soon be a thing of the past. The site should be running at full speed and super smoothly now, if not please PM me your username and I will have a look what i can do for you.

Regards
Erik

I had a moan my self, But had a few small deposits after to give you the benefit of the doubt, Glad I did as I quoted JonM and pointed out every thing was running good, It was terrible at one stage but I know how good you guys are to us and all the help so couldn't have a moan and leave it as that, I know shit happens and not much can be done, But my play after was great and no trouble,

I Do not expect anything if thats what you meant

if not please PM me your username and I will have a look what i can do for you.

If you know me user name than all good, But please do not go out your way,

Hope you had a good time at the ACC

 

[Jono777]

^^ Pretty much same as above

I will apologise for the moans but please imagine the frustrations at the time and more so when its a small allowance this end which only caters for one or two small deposits per day.

Cheers for the update Erik and great to see some very nice deposit matches rolling thru regular now

PS Any word if you will be able to accept Paysafe cards/vouchers as payment methods in the future maybe?

 

[fun4all]

Anyone else having severe problems with thrills tonight? Unable to login as it tells me I am in a restricted country (I have checked my IP address and nothing at all there plus on same computer and connection as always). Live chat apparently online but nobody answering either.

 

[spintee]

Anyone else having severe problems with thrills tonight? Unable to login as it tells me I am in a restricted country (I have checked my IP address and nothing at all there plus on same computer and connection as always). Live chat apparently online but nobody answering either.

Loading up ok my side, U.K

 

[Glassheart]

Anyone else having severe problems with thrills tonight? Unable to login as it tells me I am in a restricted country (I have checked my IP address and nothing at all there plus on same computer and connection as always). Live chat apparently online but nobody answering either.

Ye happened to me too earlier.

 

[Harry_BKK]

Anyone else having severe problems with thrills tonight? Unable to login as it tells me I am in a restricted country (I have checked my IP address and nothing at all there plus on same computer and connection as always). Live chat apparently online but nobody answering either.

You mean this screen? I've been getting it since they relaunched the site and to this day neither did I have a clear answer nor a resolution of the problem

 

[fun4all]

You mean this screen? I've been getting it since they relaunched the site and to this day neither did I have a clear answer nor a resolution of the problem

Yeah mate that's the one. It has fixed itself for me now but that is precisely the message I was getting earlier. What do they say to you about it? - Presuming you have contacted support or the rep. I didn't get an answer from live chat waited 10 mins No 1 in the queue.

 

[Harry_BKK]

Yeah mate that's the one. It has fixed itself for me now but that is precisely the message I was getting earlier. What do they say to you about it? - Presuming you have contacted support or the rep. I didn't get an answer from live chat waited 10 mins No 1 in the queue.

The CS agent said: "Oh sorry, send us a screenshot and we will fix it"
36 hrs later email arrives, quote: "If you get that message when trying to log in then that's what it is"
PM to the rep on 10th June: no reply

So to be honest, i don't know

 

[fun4all]

The CS agent said: "Oh sorry, send us a screenshot and we will fix it"

That is a big pet hate of mine. It has never ever led to anything happening or being fixed the times I have done it.

 

[Harry_BKK]

Sadly have to concur.

It would come close to a miracle to hear that once sending in a screenshot ended in a result, and that applies to all casinos not just Thrills.

 

[spintee]

The CS agent said: "Oh sorry, send us a screenshot and we will fix it"
36 hrs later email arrives, quote: "If you get that message when trying to log in then that's what it is"
PM to the rep on 10th June: no reply

So to be honest, i don't know

Wow I cannot believe deleting cookies didnt fix it, Well if that didnt do the trick than surley sending in an email should of definitely done the trick

Was I dreaming but I am sure the rep said you should not be getting this? Either way how hard can it be to say county is barred or not

I had trouble before they switched, But now it seems to have all been sorted my end, At least from my last few small deposit's the other day

 

[mickyf]

Unresponsive

Played on the new site today, deposited 30 and got a 50% bonus. Had a little win of just over 200 so went to check what the wagering was.
Accidentally pressed the forfeit button, asked if I was sure, so attempted to press the no button several times, page froze and all my winnings vanished.
Thrills support not interested and just quote the terms and conditions about forfeiting your bonus. Tried to explain what happened with no joy.
Not impressed at all really.
Anyone else had similar issues with the new site?

 

[spintee]

Played on the new site today, deposited 30 and got a 50% bonus. Had a little win of just over 200 so went to check what the wagering was.
Accidentally pressed the forfeit button, asked if I was sure, so attempted to press the no button several times, page froze and all my winnings vanished.
Thrills support not interested and just quote the terms and conditions about forfeiting your bonus. Tried to explain what happened with no joy.
Not impressed at all really.
Anyone else had similar issues with the new site?

OUCH I feel that pain, Its been running ok for me since my original problems such as errors and lag, Out of interest did all your money disappear? I surprised live help couldn't do much as at one point I know that thrills would do what ever needed to help players,

Abit disappointed to hear the complaints thats coming from them, Alot of players are not happy

 

[fun4all]

Despite the moaning I do think they are great casinos with good people behind them, which is what counts.

 

[Tirilej]

Played on the new site today, deposited 30 and got a 50% bonus. Had a little win of just over 200 so went to check what the wagering was.
Accidentally pressed the forfeit button, asked if I was sure, so attempted to press the no button several times, page froze and all my winnings vanished.
Thrills support not interested and just quote the terms and conditions about forfeiting your bonus. Tried to explain what happened with no joy.
Not impressed at all really.
Anyone else had similar issues with the new site?

If you haven't played more and are prepared to wait a few days I'm sure Erik would help you out.
Send him a pm. Just don't expect him to reply before Monday.

Or you could try to send the casino an email and explain there what have happened. Support should leave it to someone higher up in the chain to look at it.

 

[mickyf]

OUCH I feel that pain, Its been running ok for me since my original problems such as errors and lag, Out of interest did all your money disappear? I surprised live help couldn't do much as at one point I know that thrills would do what ever needed to help players,

Abit disappointed to hear the complaints thats coming from them, Alot of players are not happy

Just lost the bonus element and winnings, tried explaining that the page froze and became unresponsive, but they did not want to know. Quite disappointing as I have played there for several years now.

 

[mickyf]

If you haven't played more and are prepared to wait a few days I'm sure Erik would help you out.
Send him a pm. Just don't expect him to reply before Monday.

Or you could try to send the casino an email and explain there what have happened. Support should leave it to someone higher up in the chain to look at it.

I email them and this was there response:

Hello Michael,
Thanks for your email.
Unfortunately, we have to be very rigid with our bonus terms and conditions as being so generous, they are open to abuse.
We would not be able to re-instate the bonus winnings in this case.
Regards,

James
Customer Support Supervisor
www.thrills.com

I responded with:

Thanks for your reply, but please note this was certainly not abuse, just a simple mistake on an unresponsive website at the time.

And the latest reply is:

Hello Michael,
At no point did I presume that you were abusing the system.
However, as a result of some players doing this, we have to be consistent with our rules and no bonus balances can be re-instated I am afraid.
Regards,

James
Customer Support Supervisor
www.thrills.com



SO I pointed out that yes I pressed the forfeit button by mistake, but did press the 'NO do not forfeit' button several times as the page froze.

Why on earth would I willingly forfeit my bonus when the account was at approx 270 to be left with 30 to play with, they cant seem to understand me?

 

[Tirilej]

Even more reason to send Erik a pm. They can help if they want to and I refuse to see that they have any reason for being that stubborn right now when they know their website doesn't work properly.
At least I know he will give you some sort of compensation. He is that good.

 

[mickyf]

Even more reason to send Erik a pm. They can help if they want to and I refuse to see that they have any reason for being that stubborn right now when they know their website doesn't work properly.
At least I know he will give you some sort of compensation. He is that good.

How do I contact him please?

 

[Tirilej]

How do I contact him please?

Here is a link to his profile. Send a private pm. Good luck!
https://www.casinomeister.com/forums/members/34596/

Ask him to read this thread again too.

 

[spintee]

I email them and this was there response:

Hello Michael,
Thanks for your email.
Unfortunately, we have to be very rigid with our bonus terms and conditions as being so generous, they are open to abuse.
We would not be able to re-instate the bonus winnings in this case.
Regards,

James
Customer Support Supervisor
www.thrills.com

I responded with:

Thanks for your reply, but please note this was certainly not abuse, just a simple mistake on an unresponsive website at the time.

And the latest reply is:

Hello Michael,
At no point did I presume that you were abusing the system.
However, as a result of some players doing this, we have to be consistent with our rules and no bonus balances can be re-instated I am afraid.
Regards,

James
Customer Support Supervisor
www.thrills.com



SO I pointed out that yes I pressed the forfeit button by mistake, but did press the 'NO do not forfeit' button several times as the page froze.

Why on earth would I willingly forfeit my bonus when the account was at approx 270 to be left with 30 to play with, they cant seem to understand me?

I do not think they are looking at the bigger picture, There could be serious errors if you told them that you DID NOT cancel but it did and froze, Yet ignoring the fact or are not recognising there is a problem, If thats there policy about the bonus than thats fair but its not fair if its there fault,

I agree with fun4all that they are a great site, But they have to look into theses errors, But like its been pointed out as its weekend and there is most likely no one on to be able to get the right resolution, I know its not good

 

[mickyf]

I do not think they are looking at the bigger picture, There could be serious errors if you told them that you DID NOT cancel but it did and froze, Yet ignoring the fact or are not recognising there is a problem, If thats there policy about the bonus than thats fair but its not fair if its there fault,

I agree with fun4all that they are a great site, But they have to look into theses errors, But like its been pointed out as its weekend and there is most likely no one on to be able to get the right resolution, I know its not good

I've sent a PM to Erik explaining what happened. Hopefully he will understand?

 

[aceking123]

I've sent a PM to Erik explaining what happened. Hopefully he will understand?

Hes a great rep for thrills pretty sure it shall be rectified quite quickly , i don't play there often but have contacted him a few times & he has always sorted things .

 

[mickyf]

Sent a pm as said, and not heard a thing!
Appears they don't want to know.
Quite poor really

 

[Tirilej]

Sent a pm as said, and not heard a thing!
Appears they don't want to know.
Quite poor really

I agree, that is poor.

Maybe you should consider a PAB. You should not be punished because of their quality of their website.
There must be some reason in it too.

I gave Erik a heads up too since he hasn't read the last pages in here either.

 

[mickyf]

I agree, that is poor.

Maybe you should consider a PAB. You should not be punished because of their quality of their website.
There must be some reason in it too.

Whats a PAB please?

 

[Tirilej]

Whats a PAB please?

That's the free complain service in this forum.
Here is a link to the FAQ https://www.casinomeister.com/forums/help/pab-rules/

 

[dionysus]

Whats a PAB please?

CM's free service - Pitch A Bitch (in the process of being renamed) where CM can look into your issues and look for a resolution.

Read the FAQs to see if it's right for you https://www.casinomeister.com/forums/help/pab-rules/

edit - see Tril got it for you

 

[Jd666]

Did anyone else go for that 150 free spin offer over the weekend?

 

[spintee]

Did anyone else go for that 150 free spin offer over the weekend?

No mate, I did go for a small deposit on Wednesday for the free spins on Thus - Fri - Sat and instead of 5 spins I received 15 and I think they was reserved for the 50 deposit and also on Sat I got 20 I informed te rep but heard nothing back

free spins for depoist over the weekend Its a pretty good deal if you was going to deposit a few weekend as wager free spins, 2 deposit works out about 25% back in spins and the 5 deposits brings it to over 30% Just a shame the sites that I played at didnt have that deal or would have lots of wager free spins today

 

[Jd666]

No mate, I did go for a small deposit on Wednesday for the free spins on Thus - Fri - Sat and instead of 5 spins I received 15 and I think they was reserved for the 50 deposit and also on Sat I got 20 I informed te rep but heard nothing back

free spins for depoist over the weekend Its a pretty good deal if you was going to deposit a few weekend as wager free spins, 2 deposit works out about 25% back in spins and the 5 deposits brings it to over 30% Just a shame the sites that I played at didnt have that deal or would have lots of wager free spins today

Do you mean you had to deposit 50 five times to get the 150 free spins?

I notice in T&C's that Koi Princess and Game Of Thrones cant be played with bonus.
Getting stupid now, have to check all the time for disallowed games on sites.

Can understand the ones where you build bonuses up on but other ones are getting slipped in now

 

[Erik]

I've sent a PM to Erik explaining what happened. Hopefully he will understand?

Hi

Sorry for not getting back sooner here, I did receive your message and have been looking into it. I will send you more info in PM

Regards
Erik

 

[spintee]

Do you mean you had to deposit 50 five times to get the 150 free spins?

I notice in T&C's that Koi Princess and Game Of Thrones cant be played with bonus.
Getting stupid now, have to check all the time for disallowed games on sites.

Can understand the ones where you build bonuses up on but other ones are getting slipped in now

2 deposits gives you 50 Free Spins on The Wild Chase.
5 deposits gives you 150 Free Spins on The Wild Chase.

Unsure what the min deposit was? My bassis was on the min£25 depoist but now looking back it was 50% up to 25 so unsure what the min deposits was to quilify for free spins, I am sure I did see 25 on site,

Yes them games sites are disallowing are getting bad, I have repeated my self many times over this, sites are putting in games for no apparent reason, What I have seen is no GOT but does not state 15 lines or 243 lines? I see Tomb Raider 2 but unsure if there is a tombrader 1 on there site, If they can put TR2 then why not GOT 15 ways or 243 ways,

 

[mickyf]

Hi

Sorry for not getting back sooner here, I did receive your message and have been looking into it. I will send you more info in PM

Regards
Erik

Update to my issues, Erik has managed to sort it out for me successfully!

Very pleased with the excellent service!

Many thanks.

 

[Nicola]

Had an email today from Thrills offering 100% up to £25. First one in a while.

 

[spintee]

Had an email today from Thrills offering 100% up to £25. First one in a while.

I did as well, Just about to make a deposit and blue blank screen? Any body else

 

[spintee]

I did as well, Just about to make a deposit and blue blank screen? Any body else

Its all good, For once my cookies probably do need clearing as mozilla works

 

[Nicola]

Can't even log in tonight!

Live support say there are having technical issues again

 

[onkel]

Can't even log in tonight!

Live support say there are having technical issues again

All of Everymatrix seems to be down, too bad as I just had a wildline in DOA and can't cash out after I closed the game

Hopefully it's not a DDoS attack..