i play at 3 MG casinos ...this week i got an email from one of them offering me a 20% bonus and 30 free spins on a slot for a deposit of 50
email also said if its my first deposit of the week the bonus will be boosted to 50%..i took the offer..
i played and lost my deposit then went to play my free spins..i always save these until after i have bust out or cashed out as any wins from free spins is added as bonus money to the WR ...
the free spins were not there so i contacted CS and asked them to add them for me..they imformed me i was not entitled to them
i told them about the email i had recieved and they said because it was my first deposit of week and i got 50% bonus i was not entitled to the free spins..i explained that the email i got made no mention at all of not getting the free spins if i got a 50%bonus....it simply said bonus would be boosted to 50% if it was my first deposit of week..
i said that in future perhaps they should ensure there emails give out the correct information as it was extremely misleading they even agreed with this..
i asked if they would then add the free spins ...they refused saying i was not entitled..have to confess i was rather miffed by this..now we are talking about 30 free spins at.15 a spin...$4.50 worth of spins....
i looked at my account history with the casino...in the last 15 months i have deposited just over $11000 there and cashed out just over $5000 so im a good customer for them because i loose lol
i exchanged a few emails with the accounts manager but they were not budging ..to me it was simply a matter of principal over a misleading email
so i asked them to close my account...i know they wont miss my business im no high roller but i just thought it was very poor customer service on there part...
if the same situation had arisen at 32red mark would have added the free spins without giving it a seconds thought..
so they have now lost my custom..guess it just means more money for allslots & 32red the other casinos i play at...
email also said if its my first deposit of the week the bonus will be boosted to 50%..i took the offer..
i played and lost my deposit then went to play my free spins..i always save these until after i have bust out or cashed out as any wins from free spins is added as bonus money to the WR ...
the free spins were not there so i contacted CS and asked them to add them for me..they imformed me i was not entitled to them
i told them about the email i had recieved and they said because it was my first deposit of week and i got 50% bonus i was not entitled to the free spins..i explained that the email i got made no mention at all of not getting the free spins if i got a 50%bonus....it simply said bonus would be boosted to 50% if it was my first deposit of week..
i said that in future perhaps they should ensure there emails give out the correct information as it was extremely misleading they even agreed with this..
i asked if they would then add the free spins ...they refused saying i was not entitled..have to confess i was rather miffed by this..now we are talking about 30 free spins at.15 a spin...$4.50 worth of spins....
i looked at my account history with the casino...in the last 15 months i have deposited just over $11000 there and cashed out just over $5000 so im a good customer for them because i loose lol
i exchanged a few emails with the accounts manager but they were not budging ..to me it was simply a matter of principal over a misleading email
so i asked them to close my account...i know they wont miss my business im no high roller but i just thought it was very poor customer service on there part...
if the same situation had arisen at 32red mark would have added the free spins without giving it a seconds thought..
so they have now lost my custom..guess it just means more money for allslots & 32red the other casinos i play at...